Reports of incoming call failures in Ireland
Incident Report for Fuze
This incident has been resolved.
Posted Dec 14, 2020 - 08:19 EST
COLT have fixed the earlier problem, and the failing numbers are working again.
We will continue to monitor the situation, and then close this incident down in 30mins time.

If you experience any problems, please contact Fuze Support in the usual way.
Posted Dec 14, 2020 - 07:45 EST
COLT are still working to resolve the problems they have confirmed with Irish DID's
We will keep requesting updates from them and post them here when we have them.

Thank you for your patience while the problem is being resolved.
Posted Dec 14, 2020 - 07:15 EST
The problem causing failing calls to numbers in Ireland has been identified, and we are working with the carrier (COLT-IE) to resolve the issue.
Posted Dec 14, 2020 - 05:54 EST
There are still reports of intermittent call failures for Irish DID's
Our Carrier team are currently working with the external carrier to resolve the issue

Internal Fuze calls are unaffected, and outbound calls are also unaffected.

Please call Fuze Support if you have any problems.
Posted Dec 14, 2020 - 05:26 EST
We had reports earlier of incoming calls failing for DIDs in Ireland
The problem has now been resolved, although we will keep the incident opened while we await information from the Carrier.

If you should experience any problems then please call Fuze Support.
Posted Dec 14, 2020 - 05:15 EST
We have received reports of incoming call failures to Irish DID's.
We are currently investigating, and will work with the carrier to understand what the problem is.

We understand that Fuze to Fuze calls are unaffected, and outgoing calls are also unaffected.
Posted Dec 14, 2020 - 05:03 EST
This incident affected: Voice Services - Europe (Frankfurt, DE, London, UK).