All Systems Operational

About This Site

Welcome to Fuze's home for live information on system and service statuses. Here you'll find live data on system performance. If there are any interruptions in service, a note will be posted here. We encourage you to also subscribe to the components that make the most sense for your business.

Voice Services - North America ? Operational
Ashburn, VA Operational
Boston, MA Operational
San Francisco, CA Operational
San Jose, CA Operational
Voice Services - Latin America ? Operational
São Paulo, BR Operational
Voice Services - Europe ? Operational
Frankfurt, DE Operational
London, UK Operational
Voice Services - Asia/Pacific ? Operational
Hong Kong, HK Operational
Sydney, AU Operational
Singapore, SG Operational
Voice Services - Africa ? Operational
Johannesburg, ZA Operational
Contact Center Services - North America ? Operational
Ashburn, VA Operational
Boston, MA Operational
San Francisco, CA Operational
San Jose, CA Operational
Contact Center Services - Latin America ? Operational
São Paulo, BR Operational
Contact Center Services - Europe ? Operational
Frankfurt, DE Operational
London, UK Operational
Contact Center Services - Asia/Pacific ? Operational
Hong Kong, HK Operational
Sydney, AU Operational
Singapore, SG Operational
Contact Center Services - Africa ? Operational
Johannesburg, ZA Operational
Messaging Services - North America ? Operational
Ashburn, VA Operational
Boston, MA Operational
San Francisco, CA Operational
San Jose, CA Operational
Messaging Services - Latin America ? Operational
São Paulo, BR Operational
Messaging Services - Europe ? Operational
London, UK Operational
Frankfurt, DE Operational
Messaging Services - Asia/Pacific ? Operational
Sydney, AU Operational
Hong Kong, HK Operational
Singapore, SG Operational
Messaging Services - Africa ? Operational
Johannesburg, ZA Operational
Fuze Meetings - Global ? Operational
Ashburn, VA Operational
Frankfurt, DE Operational
San Jose, CA Operational
Singapore, SG Operational
Sydney, AU Operational
Fax to Email - Global ? Operational
e-Fax Services Operational
Orcafax Services Operational
Admin Services - Global ? Operational
Fuze Hub ? Operational
Fuze Portal ? Operational
Fuze Help Center ? Operational
Fuze Data, Reporting, and/or Discover Services ? Operational
SSO, Identity & Login Services ? Operational
Device Provisioning Services ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
San Jose Point of Presence Maintenance - November 16th 01:00 PST (GMT -8) to November 16th 05:00 PST (GMT-8) Nov 16, 04:00-08:00 EST
What are we doing?
Fuze is upgrading various network components in our San Jose Point of Presence (PoP) as part of our ongoing global network upgrades to optimize service.

Who is affected?
Customers who are homed in the San Jose Data Center.

When are we doing this?
Start: Saturday, Nov 16th, 01:00 PST
End: Saturday, Nov 16th, 05:00 PST

What will you experience during the work?
You may experience brief interruptions of service (up to 60 seconds each time) throughout this 4-hour window while the new configuration is being applied.

What do you need to do?
If you experience any issues with Fuze Meetings or Voice services during this time we recommend waiting up to 60 seconds and trying again.

What happens if it doesn't go as planned?
Maintenance will be reverted.

Who should you contact with questions?
Please reach out to us; we would be happy to talk to you!

U.S. Toll Free +1 866 379 9442
United States +1 617.603.2299
Australia +61 2 8607 8029
France +33 97 518 6686
Germany +49 32 22 109 6038
Greece +30 211 198 3039
Ireland +353 76 888 7202
Israel +972 3 763 0658
Italy +39 02 94 75 2581
Japan +81 34 589 4674
Netherlands +31 20 241 0144
United Kingdom +44 330 808 0131

or visit our support page at fuzecommunity.force.com/support.
Posted on Nov 11, 11:44 EST
Hong Kong Point of Presence Maintenance - November 16th 23:00 HKT (GMT +8) to November 17th 03:00 HKT (GMT+8) Nov 16, 10:00-14:00 EST
What are we doing?
Fuze is upgrading various network components in our Hong Kong Point of Presence (PoP) as part of our ongoing global network upgrades to optimize service.

Who is affected?
Customers who are homed in the Hong Kong Data Center.

When are we doing this?
Start: Saturday, Nov 16th, 23:00 HKT
End: Sunday, Nov 17th, 03:00 HKT

What will you experience during the work?
You may experience brief interruptions of service (up to 60 seconds each time) throughout this 4-hour window while the new configuration is being applied.

What do you need to do?
If you experience any issues with Fuze Meetings or Voice services during this time we recommend waiting up to 60 seconds and trying again.

What happens if it doesn't go as planned?
Maintenance will be reverted.

Who should you contact with questions?
Please reach out to us; we would be happy to talk to you!

U.S. Toll Free +1 866 379 9442
United States +1 617.603.2299
Australia +61 2 8607 8029
France +33 97 518 6686
Germany +49 32 22 109 6038
Greece +30 211 198 3039
Ireland +353 76 888 7202
Israel +972 3 763 0658
Italy +39 02 94 75 2581
Japan +81 34 589 4674
Netherlands +31 20 241 0144
United Kingdom +44 330 808 0131

or visit our support page at fuzecommunity.force.com/support.
Posted on Nov 11, 11:46 EST
Frankfurt Point of Presence Maintenance - November 16th 22:00 CET (GMT +1) to November 17th 02:00 CET (GMT+1) Nov 16, 16:00-20:00 EST
What are we doing?
Fuze is upgrading various network components in our Frankfurt Point of Presence (PoP) as part of our ongoing global network upgrades to optimize service.

Who is affected?
Customers who are homed in the Frankfurt Data Center.

When are we doing this?
Start: Saturday, Nov 16th, 22:00 CET
End: Sunday, Nov 17th, 02:00 CET

What will you experience during the work?
You may experience brief interruptions of service (up to 60 seconds each time) throughout this 4-hour window while the new configuration is being applied.

What do you need to do?
If you experience any issues with Fuze Meetings or Voice services during this time we recommend waiting up to 60 seconds and trying again.

What happens if it doesn't go as planned?
Maintenance will be reverted.

Who should you contact with questions?
Please reach out to us; we would be happy to talk to you!

U.S. Toll Free +1 866 379 9442
United States +1 617.603.2299
Australia +61 2 8607 8029
France +33 97 518 6686
Germany +49 32 22 109 6038
Greece +30 211 198 3039
Ireland +353 76 888 7202
Israel +972 3 763 0658
Italy +39 02 94 75 2581
Japan +81 34 589 4674
Netherlands +31 20 241 0144
United Kingdom +44 330 808 0131

or visit our support page at fuzecommunity.force.com/support.
Posted on Nov 11, 11:42 EST
Sydney Point of Presence Maintenance - November 17th 03:00 AEDT (GMT +11) to November 17th 07:00 AEDT (GMT+11) Nov 17, 11:00-15:00 EST
What are we doing?
Fuze is upgrading various network components in our Sydney Point of Presence (PoP) as part of our ongoing global network upgrades to optimize service.

Who is affected?
Customers who are homed in the Sydney Center.

When are we doing this?
Start: Sunday, Nov 17th, 03:00 AEDT
End: Sunday, Nov 17th, 07:00 AEDT

What will you experience during the work?
You may experience brief interruptions of service (up to 60 seconds each time) throughout this 4-hour window.

What do you need to do?
If you experience any issues with Fuze Meetings or Voice services during this time we recommend waiting up to 60 seconds and trying again.

What happens if it doesn't go as planned?
Maintenance will be reverted.

Who should you contact with questions?
Please reach out to us; we would be happy to talk to you!

U.S. Toll Free +1 866 379 9442
United States +1 617.603.2299
Australia +61 2 8607 8029
France +33 97 518 6686
Germany +49 32 22 109 6038
Greece +30 211 198 3039
Ireland +353 76 888 7202
Israel +972 3 763 0658
Italy +39 02 94 75 2581
Japan +81 34 589 4674
Netherlands +31 20 241 0144
United Kingdom +44 330 808 0131

or visit our support page at fuzecommunity.force.com/support.
Posted on Nov 11, 11:59 EST
Past Incidents
Nov 14, 2019

No incidents reported today.

Nov 13, 2019

No incidents reported.

Nov 12, 2019

No incidents reported.

Nov 11, 2019

No incidents reported.

Nov 10, 2019

No incidents reported.

Nov 9, 2019
Database Upgrade - November 9th, 22:00 EDT(GMT -5) to November 9th, 23:00 EDT (GMT -5)
Completed - The scheduled maintenance has been completed.
Nov 9, 23:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 22:00 EST
Scheduled - What are we doing?
Fuze is upgrading one of our backend databases as part of our ongoing global updates to optimize service.

Who is affected?
Customers who are attempting to use Fuze Portal or Fuze Hub services.

When are we doing this?
Start: Saturday, Nov 9th, 22:00 EDT
End: Saturday, Nov 9th, 23:00 EDT

What will you experience during the work?
All Portal and Hub services will be down during this maintenance window. You may experience errors from connected applications as well.

What do you need to do?
If you experience any issues with Fuze Portal or Fuze Hub we recommend waiting until the maintenance window is complete and trying again.

What happens if it doesn't go as planned?
Maintenance will be reverted.

Who should you contact with questions?
Please reach out to us; we would be happy to talk to you!

U.S. Toll Free +1 866 379 9442
United States +1 617.603.2299
Australia +61 2 8607 8029
France +33 97 518 6686
Germany +49 32 22 109 6038
Greece +30 211 198 3039
Ireland +353 76 888 7202
Israel +972 3 763 0658
Italy +39 02 94 75 2581
Japan +81 34 589 4674
Netherlands +31 20 241 0144
United Kingdom +44 330 808 0131

or visit our support page at fuzecommunity.force.com/support.
Oct 30, 14:41 EDT
Nov 8, 2019

No incidents reported.

Nov 7, 2019
Service Degradation
Resolved - We have resolved the issue, and expect that all services are functioning normally.

We apologize for any inconvenience caused and thank you for your patience while we worked to resolve this issue.
Nov 7, 15:50 EST
Monitoring - We have resolved the issue, and expect that all services are functioning normally. We will monitor this event for the next 30 minutes before setting the status to "resolved." If you continue to experience issues, please contact support via the Community, or by emailing support@fuze.com. To ensure the quickest feedback, please make reference to Incident 3593.

We apologize for any inconvenience caused and thank you for your patience while we worked to resolve this issue.
Nov 7, 14:39 EST
Identified - We have identified the issue and we are actively working to resolve it as quickly as we can. We are unable to provide an estimated time to resolution, however we will provide status updates as they become available, and until the issue has been resolved. Again, we apologize for any inconvenience this may cause, and thank you for your continued patience.
Nov 7, 13:41 EST
Investigating - We are detecting some latency in event processing within the Fuze platorm. This may impact services such as MWI, Buddy Watch, Voice APIs, Fuze for Salesforce, Agent View in Fuze Desktop, and Call History in Desktop. Rest assured, we are working diligently to identify the issue and will provide regular updates until the issue has been resolved. We apologize for any inconvenience caused and appreciate your patience.
Nov 7, 12:57 EST
Nov 6, 2019

No incidents reported.

Nov 5, 2019

No incidents reported.

Nov 4, 2019

No incidents reported.

Nov 3, 2019

No incidents reported.

Nov 2, 2019
Singapore Point of Presence Maintenance - November 3rd, 01:00 SGT(GMT +8) to November 3rd, 3:00 SGT (GMT +8)
Completed - The scheduled maintenance has been completed.
Nov 2, 15:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 2, 13:00 EDT
Scheduled - What are we doing?
Fuze is upgrading various network components in the Singapore Point of Presence (PoP) as part of our ongoing global network upgrades to optimize service.

Who is affected?
Customers who are homed to the Singapore Data Center.

When are we doing this?
Start: Sunday, Nov 3rd, 01:00 HKT
End: Sunday, Nov 3rd, 03:00 HKT

What will you experience during the work?
You may experience brief interruptions of service (up to 60 seconds each time) throughout this 4-hour window while the new configuration is being applied. During this time, services will failover to our backup connections in Hong Kong or over the Internet.

What do you need to do?
If you experience any issues with Fuze Meetings or Voice services during this time we recommend waiting up to 60 seconds and trying again.

What happens if it doesn't go as planned?
Maintenance will be reverted.

Who should you contact with questions?
Please reach out to us; we would be happy to talk to you!

U.S. Toll Free +1 866 379 9442
United States +1 617.603.2299
Australia +61 2 8607 8029
France +33 97 518 6686
Germany +49 32 22 109 6038
Greece +30 211 198 3039
Ireland +353 76 888 7202
Israel +972 3 763 0658
Italy +39 02 94 75 2581
Japan +81 34 589 4674
Netherlands +31 20 241 0144
United Kingdom +44 330 808 0131

or visit our support page at fuzecommunity.force.com/support.
Oct 25, 10:08 EDT
Hong Kong Point of Presence Maintenance - November 3rd, 00:00 HKT (GMT +8) to November 3rd 02:00 HKT (GMT +8
Completed - The scheduled maintenance has been completed.
Nov 2, 14:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 2, 12:00 EDT
Scheduled - What are we doing?
Fuze is upgrading various network components in the Hong Kong Point of Presence (PoP) as part of our ongoing global network upgrades to optimize service.

Who is affected?
Customers who are homed to the Hong Kong Data Center.

When are we doing this?
Start: Sunday, Nov 3rd, 00:00 HKT
End: Sunday, Nov 3rd, 02:00 HKT

What will you experience during the work?
You may experience brief interruptions of service (up to 60 seconds each time) throughout this 4-hour window while the new configuration is being applied. During this time, services will failover to our backup connections in Singapore or over the Internet.

What do you need to do?
If you experience any issues with Fuze Meetings or Voice services during this time we recommend waiting up to 60 seconds and trying again.

What happens if it doesn't go as planned?
Maintenance will be reverted.

Who should you contact with questions?
Please reach out to us; we would be happy to talk to you!

U.S. Toll Free +1 866 379 9442
United States +1 617.603.2299
Australia +61 2 8607 8029
France +33 97 518 6686
Germany +49 32 22 109 6038
Greece +30 211 198 3039
Ireland +353 76 888 7202
Israel +972 3 763 0658
Italy +39 02 94 75 2581
Japan +81 34 589 4674
Netherlands +31 20 241 0144
United Kingdom +44 330 808 0131

or visit our support page at fuzecommunity.force.com/support.
Oct 25, 10:29 EDT
Sydney Point of Presence Maintenance - November 2nd, 23:00 AEDT (GMT +11) to November 3rd 03:00 AEDT (GMT +11)
Completed - The scheduled maintenance has been completed.
Nov 2, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 2, 08:00 EDT
Scheduled - What are we doing?
Fuze is upgrading various network components in the Sydney Point of Presence (PoP) as part of our ongoing global network upgrades to optimize service.

Who is affected?
Customers who are homed to the Sydney Data Center.

When are we doing this?
Start: Saturday, Nov 2nd, 23:00 AEDT
End: Sunday, Nov 3rd, 03:00 AEDT

What will you experience during the work?
You may experience brief interruptions of service (up to 60 seconds each time) throughout this 4-hour window while the new configuration is being applied.

What do you need to do?
If you experience any issues with Fuze Meetings or Voice services during this time we recommend waiting up to 60 seconds and trying again.

What happens if it doesn't go as planned?
Maintenance will be reverted.

Who should you contact with questions?
Please reach out to us; we would be happy to talk to you!

U.S. Toll Free +1 866 379 9442
United States +1 617.603.2299
Australia +61 2 8607 8029
France +33 97 518 6686
Germany +49 32 22 109 6038
Greece +30 211 198 3039
Ireland +353 76 888 7202
Israel +972 3 763 0658
Italy +39 02 94 75 2581
Japan +81 34 589 4674
Netherlands +31 20 241 0144
United Kingdom +44 330 808 0131

or visit our support page at fuzecommunity.force.com/support.
Oct 25, 10:32 EDT
Nov 1, 2019

No incidents reported.

Oct 31, 2019

No incidents reported.

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