All Systems Operational

About This Site

Welcome to Fuze's home for live information on system and service statuses. Here you'll find live data on system performance. If there are any interruptions in service, a note will be posted here. We encourage you to also subscribe to the components that make the most sense for your business.

Voice Services - North America ? Operational
Ashburn, VA Operational
Boston, MA Operational
San Francisco, CA Operational
San Jose, CA Operational
Voice Services - Latin America ? Operational
São Paulo, BR Operational
Voice Services - Europe ? Operational
Frankfurt, DE Operational
London, UK Operational
Voice Services - Asia/Pacific ? Operational
Hong Kong, HK Operational
Sydney, AU Operational
Singapore, SG Operational
Voice Services - Africa ? Operational
Johannesburg, ZA Operational
FuzeCC Services - North America Operational
Ashburn, VA Operational
Boston, MA Operational
San Francisco, CA Operational
San Jose, CA Operational
FuzeCC Services - Latin America Operational
São Paulo, BR Operational
FuzeCC Services - Europe Operational
Frankfurt, DE Operational
London, UK Operational
FuzeCC Services - Asia/Pacific Operational
Hong Kong, HK Operational
Sydney, AU Operational
Singapore, SG Operational
FuzeCC Services - Africa Operational
Johannesburg, ZA Operational
Legacy FCC Services - North America ? Operational
Ashburn, VA Operational
Boston, MA Operational
San Francisco, CA Operational
San Jose, CA Operational
Legacy FCC Services - Latin America ? Operational
São Paulo, BR Operational
Legacy FCC Services - Europe ? Operational
Frankfurt, DE Operational
London, UK Operational
Legacy FCC Services - Asia/Pacific ? Operational
Hong Kong, HK Operational
Sydney, AU Operational
Singapore, SG Operational
Legacy FCC Services - Africa ? Operational
Johannesburg, ZA Operational
Messaging Services - North America ? Operational
Ashburn, VA Operational
Boston, MA Operational
San Francisco, CA Operational
San Jose, CA Operational
Messaging Services - Latin America ? Operational
São Paulo, BR Operational
Messaging Services - Europe ? Operational
London, UK Operational
Frankfurt, DE Operational
Messaging Services - Asia/Pacific ? Operational
Sydney, AU Operational
Hong Kong, HK Operational
Singapore, SG Operational
Messaging Services - Africa ? Operational
Johannesburg, ZA Operational
Fuze Meetings - Global ? Operational
Ashburn, VA Operational
Frankfurt, DE Operational
San Jose, CA Operational
Singapore, SG Operational
Sydney, AU Operational
Fax to Email - Global ? Operational
e-Fax Services Operational
Orcafax Services Operational
Admin Services - Global ? Operational
Fuze Hub ? Operational
Fuze Portal ? Operational
Fuze Help Center ? Operational
Fuze Data, Reporting, and/or Discover Services ? Operational
Device Provisioning Services ? Operational
Integrations - Global ? Operational
Fuze for Salesforce ? Operational
Fuze Connect ? Operational
Call Recording API ? Operational
Fuze Data API ? Operational
Hub API ? Operational
SCIM ? Operational
Fuze for Chrome ? Operational
Fuze for Firefox ? Operational
Fuze for Edge ? Operational
Fuze for Outlook ? Operational
Fuze for Office 365 ? Operational
Fuze for Slack ? Operational
Login Services - Global ? Operational
Warden ? Operational
SSO ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
What are we doing?
Fuze is upgrading various network components in the Frankfurt, DE Point of Presence (PoP) as part of our ongoing global network upgrades to optimize service. We expect this maintenance to have minimal impact on customers.

Who is affected?
Customers homed to the following Call Servers in Frankfurt, DE
dep-z19-call1
dep-z39-call4
dep-z40-call1
dep-z41-call1
dep-z49-call2
dep-z49-call4
dep-z50-call2
dep-z50-call3
dep-z51-call3
dep-z51-call5

When are we doing this?
Start: Thursday, May 30th 16:00 (GMT-4)
End: Thursday, May 30th 18:00 (GMT-4)

What will you experience during the work?
Users will experience interruptions of up to two minutes in duration throughout this 2-hour window while the new configuration is being applied.

What do you need to do?
If you experience any issues with Fuze services during this time, we recommend waiting up to 2 minutes and trying again.

What happens if it doesn't go as planned?
Maintenance will be reverted.

Who should you contact with questions?
Please reach out to us; we would be happy to talk to you!

U.S. Toll Free +1 866 379 9442
United States +1 617 603 2299
Australia +61 2 8607 8029
France +33 97 518 6686
Germany +49 32 22 109 6038
Greece +30 211 198 3039
Ireland +353 081 800 0173
Israel +972 3 763 0658
Italy +39 02 94 75 2581
Japan +81 504 560 3799
Netherlands +31 20 241 0144
United Kingdom +44 330 808 0131

or visit our support page at https://fuze.my.site.com/support/s/

Posted on May 09, 2024 - 14:41 EDT
What are we doing?
Fuze is upgrading various network components in the San Jose, CA Point of Presence (PoP) as part of our ongoing global network upgrades to optimize service. We expect this maintenance to have minimal impact on customers.

Who is affected?
Customers homed to the following Call Servers in San Jose, CA
cap-z34-call1
cap-z34-call3
cap-z35-call2
cap-z42-call1
cap-z43-call3
cap-z43-call4
cap-z43-call5
cap-z44-call2

When are we doing this?
Start: Monday, June 3rd 23:00 (GMT-4)
End: Tuesday. June 4th 01:00 (GMT-4)

What will you experience during the work?
Users will experience interruptions of up to two minutes in duration throughout this 2-hour window while the new configuration is being applied.

What do you need to do?
If you experience any issues with Fuze services during this time, we recommend waiting up to 2 minutes and trying again.

What happens if it doesn't go as planned?
Maintenance will be reverted.

Who should you contact with questions?
Please reach out to us; we would be happy to talk to you!

U.S. Toll Free +1 866 379 9442
United States +1 617 603 2299
Australia +61 2 8607 8029
France +33 97 518 6686
Germany +49 32 22 109 6038
Greece +30 211 198 3039
Ireland +353 081 800 0173
Israel +972 3 763 0658
Italy +39 02 94 75 2581
Japan +81 504 560 3799
Netherlands +31 20 241 0144
United Kingdom +44 330 808 0131

or visit our support page at https://fuze.my.site.com/support/s/

Posted on May 09, 2024 - 14:49 EDT
What are we doing?
Fuze is upgrading various network components in the San Jose, CA Point of Presence (PoP) as part of our ongoing global network upgrades to optimize service. We expect this maintenance to have minimal impact on customers.

Who is affected?
Customers homed to the following Call Servers in San Jose, CA
cap-z44-call3
cap-z46-call1
cap-z55-call2
cap-z55-call3
cap-z57-call3
cap-z57-call5
cap-z58-call4
cap-z60-call5

When are we doing this?
Start: Tuesday, June 4th 23:00 (GMT-4)
End: Wednesday, June 5th 01:00 (GMT-4)

What will you experience during the work?
Users will experience interruptions of up to two minutes in duration throughout this 2-hour window while the new configuration is being applied.

What do you need to do?
If you experience any issues with Fuze services during this time, we recommend waiting up to 2 minutes and trying again.

What happens if it doesn't go as planned?
Maintenance will be reverted.

Who should you contact with questions?
Please reach out to us; we would be happy to talk to you!

U.S. Toll Free +1 866 379 9442
United States +1 617 603 2299
Australia +61 2 8607 8029
France +33 97 518 6686
Germany +49 32 22 109 6038
Greece +30 211 198 3039
Ireland +353 081 800 0173
Israel +972 3 763 0658
Italy +39 02 94 75 2581
Japan +81 504 560 3799
Netherlands +31 20 241 0144
United Kingdom +44 330 808 0131

or visit our support page at https://fuze.my.site.com/support/s/

Posted on May 09, 2024 - 14:52 EDT
What are we doing?
Fuze is upgrading various network components in the Ashburn, VA Point of Presence (PoP) as part of our ongoing global network upgrades to optimize service. We expect this maintenance to have minimal impact on customers.

Who is affected?
Customers homed to the following Call Servers in Ashburn, VA
vap-z34-call1
vap-z34-call3
vap-z35-call2
vap-z42-call1
vap-z43-call3
vap-z43-call4
vap-z43-call5
vap-z44-call2

When are we doing this?
Start: Wednesday, June 5th 22:00 (GMT-4)
End: Wednesday, June 5th 24:00 (GMT-4)

What will you experience during the work?
Users will experience interruptions of up to two minutes in duration throughout this 2-hour window while the new configuration is being applied.

What do you need to do?
If you experience any issues with Fuze services during this time, we recommend waiting up to 2 minutes and trying again.

What happens if it doesn't go as planned?
Maintenance will be reverted.

Who should you contact with questions?
Please reach out to us; we would be happy to talk to you!

U.S. Toll Free +1 866 379 9442
United States +1 617 603 2299
Australia +61 2 8607 8029
France +33 97 518 6686
Germany +49 32 22 109 6038
Greece +30 211 198 3039
Ireland +353 081 800 0173
Israel +972 3 763 0658
Italy +39 02 94 75 2581
Japan +81 504 560 3799
Netherlands +31 20 241 0144
United Kingdom +44 330 808 0131

or visit our support page at https://fuze.my.site.com/support/s/

Posted on May 09, 2024 - 14:55 EDT
What are we doing?
Fuze is upgrading various network components in the Ashburn, VA Point of Presence (PoP) as part of our ongoing global network upgrades to optimize service. We expect this maintenance to have minimal impact on customers.

Who is affected?
Customers homed to the following Call Servers in Ashburn, VA
vap-z44-call3
vap-z46-call1
vap-z55-call2
vap-z55-call3
vap-z57-call3
vap-z57-call5
vap-z58-call4
vap-z60-call5

When are we doing this?
Start: Thursday, June 6th 22:00 (GMT-4)
End: Thursday, June 6th 24:00 (GMT-4)

What will you experience during the work?
Users will experience interruptions of up to two minutes in duration throughout this 2-hour window while the new configuration is being applied.

What do you need to do?
If you experience any issues with Fuze services during this time, we recommend waiting up to 2 minutes and trying again.

What happens if it doesn't go as planned?
Maintenance will be reverted.

Who should you contact with questions?
Please reach out to us; we would be happy to talk to you!

U.S. Toll Free +1 866 379 9442
United States +1 617 603 2299
Australia +61 2 8607 8029
France +33 97 518 6686
Germany +49 32 22 109 6038
Greece +30 211 198 3039
Ireland +353 081 800 0173
Israel +972 3 763 0658
Italy +39 02 94 75 2581
Japan +81 504 560 3799
Netherlands +31 20 241 0144
United Kingdom +44 330 808 0131

or visit our support page at https://fuze.my.site.com/support/s/

Posted on May 09, 2024 - 14:57 EDT
Past Incidents
May 30, 2024

No incidents reported today.

May 29, 2024
Completed - The scheduled maintenance has been completed.
May 29, 18:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 29, 16:00 EDT
Scheduled - What are we doing?
Fuze is upgrading various network components in the London, UK Point of Presence (PoP) as part of our ongoing global network upgrades to optimize service. We expect this maintenance to have minimal impact on customers.

Who is affected?
Customers homed to the following Call Servers in London, UK
ukp-z19-call1
ukp-z39-call4
ukp-z40-call1
ukp-z41-call1
ukp-z49-call2
ukp-z49-call4
ukp-z50-call2
ukp-z50-call3
ukp-z51-call3
ukp-z51-call5

When are we doing this?
Start: Wednesday, May 29th 16:00 (GMT-4)
End: Wednesday, May 29th 18:00 (GMT-4)

What will you experience during the work?
Users will experience interruptions of up to two minutes in duration throughout this 2-hour window while the new configuration is being applied.

What do you need to do?
If you experience any issues with Fuze services during this time, we recommend waiting up to 2 minutes and trying again.

What happens if it doesn't go as planned?
Maintenance will be reverted.

Who should you contact with questions?
Please reach out to us; we would be happy to talk to you!

U.S. Toll Free +1 866 379 9442
United States +1 617 603 2299
Australia +61 2 8607 8029
France +33 97 518 6686
Germany +49 32 22 109 6038
Greece +30 211 198 3039
Ireland +353 081 800 0173
Israel +972 3 763 0658
Italy +39 02 94 75 2581
Japan +81 504 560 3799
Netherlands +31 20 241 0144
United Kingdom +44 330 808 0131

or visit our support page at https://fuze.my.site.com/support/s/

May 9, 14:38 EDT
May 28, 2024
Completed - The scheduled maintenance has been completed.
May 28, 18:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 16:00 EDT
Scheduled - What are we doing?
Fuze is upgrading various network components in the Johannesburg, ZA Point of Presence (PoP) as part of our ongoing global network upgrades to optimize service. We expect this maintenance to have minimal impact on customers.

Who is affected?
Customers homed to the following Call Servers in Johannesburg, ZA
zap-z52-call1
zap-z52-call2

When are we doing this?
Start: Tuesday, May 28th 16:00 (GMT-4)
End: Tuesday, May 28th 18:00 (GMT-4)

What will you experience during the work?
Users will experience interruptions of up to two minutes in duration throughout this 2-hour window while the new configuration is being applied.

What do you need to do?
If you experience any issues with Fuze services during this time, we recommend waiting up to 2 minutes and trying again.

What happens if it doesn't go as planned?
Maintenance will be reverted.

Who should you contact with questions?
Please reach out to us; we would be happy to talk to you!

U.S. Toll Free +1 866 379 9442
United States +1 617 603 2299
Australia +61 2 8607 8029
France +33 97 518 6686
Germany +49 32 22 109 6038
Greece +30 211 198 3039
Ireland +353 081 800 0173
Israel +972 3 763 0658
Italy +39 02 94 75 2581
Japan +81 504 560 3799
Netherlands +31 20 241 0144
United Kingdom +44 330 808 0131

or visit our support page at https://fuze.my.site.com/support/s/

May 9, 14:36 EDT
Completed - The scheduled maintenance has been completed.
May 28, 14:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 12:01 EDT
Scheduled - What are we doing?
Fuze is upgrading various network components in the Sydney, AU Point of Presence (PoP) as part of our ongoing global network upgrades to optimize service. We expect this maintenance to have minimal impact on customers.

Who is affected?
Customers homed to the following Call Servers in Sydney, AU
aux-z31-call2
aux-z31-call5

When are we doing this?
Start: Tuesday, May 28th 12:00 (GMT-4)
End: Tuesday, May 28th 14:00 (GMT-4)

What will you experience during the work?
Users will experience interruptions of up to two minutes in duration throughout this 2-hour window while the new configuration is being applied.

What do you need to do?
If you experience any issues with Fuze services during this time, we recommend waiting up to 2 minutes and trying again.

What happens if it doesn't go as planned?
Maintenance will be reverted.

Who should you contact with questions?
Please reach out to us; we would be happy to talk to you!

U.S. Toll Free +1 866 379 9442
United States +1 617 603 2299
Australia +61 2 8607 8029
France +33 97 518 6686
Germany +49 32 22 109 6038
Greece +30 211 198 3039
Ireland +353 081 800 0173
Israel +972 3 763 0658
Italy +39 02 94 75 2581
Japan +81 504 560 3799
Netherlands +31 20 241 0144
United Kingdom +44 330 808 0131

or visit our support page at https://fuze.my.site.com/support/s/

May 9, 14:34 EDT
Completed - The scheduled maintenance has been completed.
May 28, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 10:00 EDT
Scheduled - What are we doing?
Fuze is upgrading various network components in the Sydney, AU Point of Presence (PoP) as part of our ongoing global network upgrades to optimize service. We expect this maintenance to have minimal impact on customers.

Who is affected?
Customers homed to the following Call Servers in Sydney, AU
aup-z31-call2
aup-z31-call5

When are we doing this?
Start: Tuesday, May 28th 10:00 (GMT-4)
End: Tuesday, May 28th 12:00 (GMT-4)

What will you experience during the work?
Users will experience interruptions of up to two minutes in duration throughout this 2-hour window while the new configuration is being applied.

What do you need to do?
If you experience any issues with Fuze services during this time, we recommend waiting up to 2 minutes and trying again.

What happens if it doesn't go as planned?
Maintenance will be reverted.

Who should you contact with questions?
Please reach out to us; we would be happy to talk to you!

U.S. Toll Free +1 866 379 9442
United States +1 617 603 2299
Australia +61 2 8607 8029
France +33 97 518 6686
Germany +49 32 22 109 6038
Greece +30 211 198 3039
Ireland +353 081 800 0173
Israel +972 3 763 0658
Italy +39 02 94 75 2581
Japan +81 504 560 3799
Netherlands +31 20 241 0144
United Kingdom +44 330 808 0131

or visit our support page at https://fuze.my.site.com/support/s/

May 9, 14:17 EDT
May 27, 2024

No incidents reported.

May 26, 2024

No incidents reported.

May 25, 2024

No incidents reported.

May 24, 2024

No incidents reported.

May 23, 2024

No incidents reported.

May 22, 2024

No incidents reported.

May 21, 2024

No incidents reported.

May 20, 2024

No incidents reported.

May 19, 2024

No incidents reported.

May 18, 2024

No incidents reported.

May 17, 2024

No incidents reported.

May 16, 2024

No incidents reported.