All Systems Operational

About This Site

Welcome to Fuze's home for live information on system and service statuses. Here you'll find live data on system performance. If there are any interruptions in service, a note will be posted here. We encourage you to also subscribe to the components that make the most sense for your business.

Voice Services - North America ? Operational
Ashburn, VA Operational
Boston, MA Operational
San Francisco, CA Operational
San Jose, CA Operational
Voice Services - Latin America ? Operational
São Paulo, BR Operational
Voice Services - Europe ? Operational
Frankfurt, DE Operational
London, UK Operational
Voice Services - Asia/Pacific ? Operational
Hong Kong, HK Operational
Sydney, AU Operational
Singapore, SG Operational
Voice Services - Africa ? Operational
Johannesburg, ZA Operational
FuzeCC Services - North America Operational
Ashburn, VA Operational
Boston, MA Operational
San Francisco, CA Operational
San Jose, CA Operational
FuzeCC Services - Latin America Operational
São Paulo, BR Operational
FuzeCC Services - Europe Operational
Frankfurt, DE Operational
London, UK Operational
FuzeCC Services - Asia/Pacific Operational
Hong Kong, HK Operational
Sydney, AU Operational
Singapore, SG Operational
FuzeCC Services - Africa Operational
Johannesburg, ZA Operational
Legacy FCC Services - North America ? Operational
Ashburn, VA Operational
Boston, MA Operational
San Francisco, CA Operational
San Jose, CA Operational
Legacy FCC Services - Latin America ? Operational
São Paulo, BR Operational
Legacy FCC Services - Europe ? Operational
Frankfurt, DE Operational
London, UK Operational
Legacy FCC Services - Asia/Pacific ? Operational
Hong Kong, HK Operational
Sydney, AU Operational
Singapore, SG Operational
Legacy FCC Services - Africa ? Operational
Johannesburg, ZA Operational
Messaging Services - North America ? Operational
Ashburn, VA Operational
Boston, MA Operational
San Francisco, CA Operational
San Jose, CA Operational
Messaging Services - Latin America ? Operational
São Paulo, BR Operational
Messaging Services - Europe ? Operational
London, UK Operational
Frankfurt, DE Operational
Messaging Services - Asia/Pacific ? Operational
Sydney, AU Operational
Hong Kong, HK Operational
Singapore, SG Operational
Messaging Services - Africa ? Operational
Johannesburg, ZA Operational
Fuze Meetings - Global ? Operational
Ashburn, VA Operational
Frankfurt, DE Operational
San Jose, CA Operational
Singapore, SG Operational
Sydney, AU Operational
Fax to Email - Global ? Operational
e-Fax Services Operational
Orcafax Services Operational
Admin Services - Global ? Operational
Fuze Hub ? Operational
Fuze Portal ? Operational
Fuze Help Center ? Operational
Fuze Data, Reporting, and/or Discover Services ? Operational
Device Provisioning Services ? Operational
Integrations - Global ? Operational
Fuze for Salesforce ? Operational
Fuze Connect ? Operational
Call Recording API ? Operational
Fuze Data API ? Operational
Hub API ? Operational
SCIM ? Operational
Fuze for Chrome ? Operational
Fuze for Firefox ? Operational
Fuze for Edge ? Operational
Fuze for Outlook ? Operational
Fuze for Office 365 ? Operational
Fuze for Slack ? Operational
Login Services - Global ? Operational
Warden ? Operational
SSO ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 29, 2023

No incidents reported today.

Mar 28, 2023

No incidents reported.

Mar 27, 2023

No incidents reported.

Mar 26, 2023

No incidents reported.

Mar 25, 2023

No incidents reported.

Mar 24, 2023
Resolved - We have had no further reports of the issue and show all services functioning as expected. This incident is now closed.

If you experience any further issues related to this topic, please contact Fuze Support via the Community for assistance. To ensure the quickest feedback, please make reference to incident INC-5490.

Again, we apologize for any inconvenience caused and thank you for your patience while we worked to resolve this issue.

Mar 24, 23:30 EDT
Monitoring - We have implemented a fix for the issue, and expect that all services are functioning as expected.

We will monitor this incident for the next 30 minutes before setting the status to "Resolved”. If you continue to experience issues, please contact support via the Community for assistance. To ensure the quickest feedback, please make reference to incident INC-5490.

We apologize for any inconvenience caused and thank you for your patience while we worked to resolve this issue.

Mar 24, 23:00 EDT
Investigating - We are currently investigating reports that a subset of users are experiencing presence problems on our Desktop and Web applications.

This may impact end-user services. Expected symptoms will include delays to presence updates such as "On a call" and "In a meeting" or appearing as "Unknown". Calling and messaging functionality is not impacted by this issue.

We are working diligently to identify the cause of the issue and will provide regular updates as we have them until the issue has been resolved. We apologize for any inconvenience this may cause and appreciate your patience.

Mar 24, 18:04 EDT
Resolved - We have had no further reports of the issue and show all services functioning as expected. This incident is now closed.

If you experience any further issues related to this topic, please contact Fuze Support via the Community for assistance. To ensure the quickest feedback, please make reference to incident INC-5489.

Again, we apologize for any inconvenience caused and thank you for your patience while we worked to resolve this issue.

Mar 24, 11:25 EDT
Monitoring - We have received reports that Fuze Discover is now working as intended, and expect that all services are functioning as expected.

We will continue to monitor this incident until we have verified that no further issues will occur. If you continue to experience issues, please contact support via the Community for assistance. To ensure the quickest feedback, please make reference to incident INC-5489.

We apologize for any inconvenience caused and thank you for your patience while we worked to resolve this issue.

Mar 23, 12:38 EDT
Update - We continue to work on a solution to the issue in order to restore services to normal.

At this time, we have determined that call, meeting, and queue data is taking longer than expected to process into Fuze Discover and that certain scheduled reports are not being sent via email.

Thank you for your patience while we work to get this issue identified and resolved.

Mar 21, 11:19 EDT
Identified - We have identified a potential cause of the issue with a third-party provider and can confirm at this time that all data for March 19th is now populating within Fuze Discover as intended.

We will continue to provide updates as we have them regarding our progress in determining the root cause of this issue.

Thank you for your patience while we work to get this issue resolved.

Mar 20, 14:52 EDT
Investigating - We are detecting some degraded performance on our Fuze Discover platform.

This may impact admin services. Expected symptoms will include not being able to report against data processed on March 19th for calls, meetings, and queue data.

Fuze View (data.fuze.com) is not impacted by this issue.

We are working diligently to identify the cause of the issue and will provide regular updates until the issue has been resolved. We apologize for any inconvenience this may cause and appreciate your patience.

Mar 20, 12:30 EDT
Mar 23, 2023
Mar 22, 2023

No incidents reported.

Mar 21, 2023
Mar 20, 2023
Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023

No incidents reported.

Mar 16, 2023

No incidents reported.

Mar 15, 2023

No incidents reported.