All Systems Operational

About This Site

Welcome to Fuze's home for live information on system and service statuses. Here you'll find live data on system performance. If there are any interruptions in service, a note will be posted here. We encourage you to also subscribe to the components that make the most sense for your business.

Voice Services - North America ? Operational
Boston   Operational
San Francisco   Operational
Voice Services - Latin America ? Operational
Brazil   Operational
Voice Services - Europe ? Operational
Frankfurt   Operational
London   Operational
Voice Services - Asia/Pacific ? Operational
Hong Kong   Operational
Sydney   Operational
Singapore   Operational
East Asia   Operational
Contact Center Services - North America ? Operational
Boston   Operational
San Francisco   Operational
Contact Center Services - Latin America ? Operational
Brazil   Operational
Contact Center Services - Europe ? Operational
Frankfurt   Operational
London   Operational
Contact Center Services - Asia/Pacific ? Operational
Hong Kong   Operational
Sydney   Operational
Singapore   Operational
East Asia   Operational
Messaging Services - North America ? Operational
Boston   Operational
San Francisco   Operational
Messaging Services - Latin America ? Operational
Brazil   Operational
Messaging Services - Europe ? Operational
London   Operational
Frankfurt   Operational
Messaging Services - Asia/Pacific ? Operational
Sydney   Operational
Hong Kong   Operational
Singapore   Operational
East Asia   Operational
Fuze Meetings - Global ? Operational
Fuze Meetings Services   Operational
Fax to Email - Global ? Operational
e-Fax Services   Operational
Admin Services - Global ? Operational
The Hub & Fuze Portal   ? Operational
Fuze Data, Reporting, and/or Analytics Services   ? Operational
SSO, Identity & Login Services   ? Operational
External Amazon Webservices ? Operational
AWS s3-ap-northeast-1   Operational
AWS s3-us-west-2   Operational
AWS s3-us-west-1   Operational
AWS sns-us-east-1   Operational
AWS sns-sa-east-1   Operational
AWS s3-eu-west-1   Operational
AWS s3-eu-central-1   Operational
AWS s3-ap-southeast-2   Operational
AWS s3-ap-southeast-1   Operational
AWS cloudFront   Operational
AWS ec2-eu-central-1   Operational
AWS ec2-eu-west-1   Operational
AWS ec2-sa-east-1   Operational
AWS ec2-us-east-1   Operational
AWS ec2-us-west-1   Operational
AWS elasticache-us-east-1   Operational
AWS elb-ap-southeast-1   Operational
AWS elb-ap-southeast-2   Operational
AWS elb-eu-central-1   Operational
AWS elb-eu-west-1   Operational
AWS elb-sa-east-1   Operational
AWS elb-us-east-1   Operational
AWS elb-us-west-1   Operational
AWS rds-ap-southeast-1   Operational
AWS rds-ap-southeast-2   Operational
AWS rds-eu-central-1   Operational
AWS rds-sa-east-1   Operational
AWS rds-us-east-1   Operational
AWS rds-us-west-1   Operational
AWS rds-us-west-2   Operational
AWS route53   Operational
AWS s3-sa-east-1   Operational
AWS s3-us-standard   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 23, 2019

No incidents reported today.

Jan 22, 2019
Resolved - We have resolved the issue, and expect that all services are functioning normally.

Again, we apologize for any inconvenience caused and thank you for your patience while we worked to resolve this issue.
Jan 22, 13:40 EST
Monitoring - We have resolved the issue, and expect that all services are functioning normally. We will monitor this event for the next 60 minutes before setting the status to "resolved." If you continue to experience issues, please contact support via the Community. To ensure the quickest feedback, please make reference to incident 2614.

We apologize for any inconvenience caused and thank you for your patience while we worked to resolve this issue.
Jan 22, 12:17 EST
Update - Customers are now able to log in and messaging is starting to return. Meetings are still unavailable. We are actively working on resolving this. We are unable to provide an estimated time to resolution, however we will provide status updates as they become available, and until the issue has been resolved.
Jan 22, 11:48 EST
Update - We have identified the issue, and we are actively working on resolving. We are unable to provide an estimated time to resolution, however we will provide status updates as they become available, and until the issue has been resolved. Customers may be unable to log in, use messaging services, or join meetings. This is affecting desktop, mobile, and web.
Jan 22, 10:45 EST
Identified - We have identified the issue, and we are actively working on resolving. We are unable to provide an estimated time to resolution, however we will provide status updates as they become available, and until the issue has been resolved. Customers may be unable to log in, use messaging services, or join meetings.
Jan 22, 10:29 EST
Investigating - We are currently experiencing an outage affecting messaging and meeting services. We are working on resuming services ASAP. We will continue to send updates as they are available. We apologize for any inconvenience caused and thank you for your patience.
Jan 22, 10:15 EST
Jan 21, 2019
Resolved - We have resolved the issue, and expect that all services are functioning normally. A postmortem will be posted shortly, and you will be notified. Any users that are still having issues at this stage should restart their Fuze Desktop application.

Again, we apologize for any inconvenience caused and thank you for your patience while we worked to resolve this issue.
Jan 21, 10:38 EST
Monitoring - We have resolved the issue, and expect that all services are functioning normally. We will monitor this event before setting the status to "resolved." If you continue to experience issues, please contact support via the Community, or by emailing support@fuze.com. Users are also advised to restart the Fuze Desktop client if issues persist.

We apologize for any inconvenience caused and thank you for your patience while we worked to resolve this issue.
Jan 21, 09:00 EST
Identified - We have identified the issue and we are actively working to resolve it as quickly as we can. We are unable to provide an estimated time to resolution, however we will provide status updates as they become available, and until the issue has been resolved. Again, we apologize for any inconvenience this may cause, and thank you for your continued patience.
Jan 21, 07:39 EST
Investigating - We have received reports of Fuze Desktop chat and presence being unavailable. We are working diligently to identify the issue and will provide regular updates until the issue has been resolved. We apologize for any inconvenience caused and appreciate your patience.
Jan 21, 04:32 EST
Jan 20, 2019

No incidents reported.

Jan 19, 2019
Completed - The scheduled maintenance has been completed.
Jan 19, 21:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 16:00 EST
Scheduled - What are we doing?
Fuze will be conducting necessary upgrades of our network services in the Frankfurt Data Center. This maintenance focuses on our network and includes critical software updates, network topology adjustments, upgrading hardware components. This is done to stay current with any bug fixes and/or security patches distributed by the manufacturer.

Who is affected?
Customers who connect to Fuze privately and whose primary services are hosted on the Frankfurt Data Center who are also using either Fuze Meetings or Voice services.

When are we doing this?
Start: Saturday, January 19th 21:00 GMT
End: Saturday, January 20th 02:00 GMT

What will you experience during the work?
You may experience a short interruption of voice service (up to 60 seconds) while failing over to the secondary data center. If failover is not configured users will be down for up to 20 minutes.

What do you need to do?
If you experience any issues with Fuze Meetings or Voice services during this time we recommend waiting up to 60 seconds and trying again.

What happens if it doesn't go as planned?
Maintenance will be reverted.

What to do if you have questions or problems?
Please reach out to us; we would be happy to talk to you!

Our Customer Support team can be reached at
U.S. Toll Free +1 866 379 9442
United States +1 617.603.2299
Australia +61 2 8607 8029
France +33 97 518 6686
Germany +49 32 22 109 6038
Greece +30 211 198 3039
Ireland +353 76 888 7202
Israel +972 3 763 0658
Italy +39 02 94 75 2581
Japan +81 34 589 4674
Netherlands +31 20 241 0144
United Kingdom +44 330 808 0131

or visit our support page at fuzecommunity.force.com/support.
Jan 14, 16:58 EST
Jan 18, 2019

No incidents reported.

Jan 17, 2019

No incidents reported.

Jan 16, 2019

No incidents reported.

Jan 15, 2019
Resolved - We have resolved the issue, and expect that all services are functioning normally. A postmortem will be posted shortly, and you will be notified.

Again, we apologize for any inconvenience caused and thank you for your patience while we worked to resolve this issue.
Jan 15, 08:58 EST
Monitoring - This issue should be resolved, and we expect that all services are functioning normally. Please do resubmit if you tried to raise any ticket in last few hours without success and we will take care of it.

We will monitor this event for the next 30 minutes before setting the status to "resolved." If you continue to experience issues , please call our support line.

We apologize for any inconvenience caused and thank you for your patience while we worked to resolve this issue.
Jan 15, 06:26 EST
Investigating - We are currently experiencing issues on Fuze community, which may result getting you an error while raising a new case. We are working on engaging the third party to resolve the issue ASAP. In the meantime, if you need an immediate help, please call our support line and the next available engineer will work with you directly.

U.S. Toll Free +1 866 379 9442
United States +1 617 603 2299
Australia +61 2 8607 8029
France +33 97 518 6686
Germany +49 32 22 109 6038
Greece +30 211 198 3039
Ireland +353 76 888 7202
Israel +972 3 763 0658
Italy +39 02 94 75 2581
Japan +81 34 589 4674
Netherlands +31 20 241 0144
United Kingdom +44 330 808 0131

Please note, you can post on your existing cases by logging into Fuze community. Thank you for your patience.
Jan 15, 04:24 EST
Jan 14, 2019

No incidents reported.

Jan 13, 2019

No incidents reported.

Jan 12, 2019
Completed - The scheduled maintenance has been completed.
Jan 12, 20:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 17:00 EST
Scheduled - What are we doing?
Fuze is upgrading the hardware on our Frankfurt Data Center MPLS Router. This is part of our ongoing global network upgrades.

Who is affected?
Customers who connect to Fuze privately whose primary services are hosted on the Frankfurt Data Center.

When are we doing this?
Start: Saturday, January 12th 22:00 GMT
End: Sunday, January 13th 01:00 GMT

What will you experience during the work?
You may experience a short interruption of voice service (up to 60 seconds) while failing over to the secondary Frankfurt data center at the start of this maintenance. If failover is not configured users will be down during this window.

What do you need to do?
Fuze recommends customers connected privately to our Frankfurt Data Center ensure they have a failover setup to our Frankfurt data center prior to this maintenance. For more information see our “Fuze Services Requirements Guide” here:

https://fuzecommunity.force.com/support/s/article/Fuze-Voice-TCP-UDP-Ports-Guide

What happens if it doesn't go as planned?
Maintenance will be reverted.

Who should you contact with questions?
Please reach out to us; we would be happy to talk to you!

U.S. Toll Free +1 866 379 9442
United States +1 617.603.2299
Australia +61 2 8607 8029
France +33 97 518 6686
Germany +49 32 22 109 6038
Greece +30 211 198 3039
Ireland +353 76 888 7202
Israel +972 3 763 0658
Italy +39 02 94 75 2581
Japan +81 34 589 4674
Netherlands +31 20 241 0144
United Kingdom +44 330 808 0131

or visit our support page at fuzecommunity.force.com/support.
Jan 10, 18:52 EST
Jan 11, 2019

No incidents reported.

Jan 10, 2019

No incidents reported.

Jan 9, 2019

No incidents reported.