All Systems Operational

About This Site

Welcome to Fuze's home for live information on system and service statuses. Here you'll find live data on system performance. If there are any interruptions in service, a note will be posted here. We encourage you to also subscribe to the components that make the most sense for your business.

Voice Services - North America ? Operational
Ashburn, VA Operational
Boston, MA Operational
San Francisco, CA Operational
San Jose, CA Operational
Voice Services - Latin America ? Operational
São Paulo, BR Operational
Voice Services - Europe ? Operational
Frankfurt, DE Operational
London, UK Operational
Voice Services - Asia/Pacific ? Operational
Hong Kong, HK Operational
Sydney, AU Operational
Singapore, SG Operational
Voice Services - Africa ? Operational
Johannesburg, ZA Operational
FuzeCC Services - North America Operational
Ashburn, VA Operational
Boston, MA Operational
San Francisco, CA Operational
San Jose, CA Operational
FuzeCC Services - Latin America Operational
São Paulo, BR Operational
FuzeCC Services - Europe Operational
Frankfurt, DE Operational
London, UK Operational
FuzeCC Services - Asia/Pacific Operational
Hong Kong, HK Operational
Sydney, AU Operational
Singapore, SG Operational
FuzeCC Services - Africa Operational
Johannesburg, ZA Operational
Legacy FCC Services - North America ? Operational
Ashburn, VA Operational
Boston, MA Operational
San Francisco, CA Operational
San Jose, CA Operational
Legacy FCC Services - Latin America ? Operational
São Paulo, BR Operational
Legacy FCC Services - Europe ? Operational
Frankfurt, DE Operational
London, UK Operational
Legacy FCC Services - Asia/Pacific ? Operational
Hong Kong, HK Operational
Sydney, AU Operational
Singapore, SG Operational
Legacy FCC Services - Africa ? Operational
Johannesburg, ZA Operational
Messaging Services - North America ? Operational
Ashburn, VA Operational
Boston, MA Operational
San Francisco, CA Operational
San Jose, CA Operational
Messaging Services - Latin America ? Operational
São Paulo, BR Operational
Messaging Services - Europe ? Operational
London, UK Operational
Frankfurt, DE Operational
Messaging Services - Asia/Pacific ? Operational
Sydney, AU Operational
Hong Kong, HK Operational
Singapore, SG Operational
Messaging Services - Africa ? Operational
Johannesburg, ZA Operational
Fuze Meetings - Global ? Operational
Ashburn, VA Operational
Frankfurt, DE Operational
San Jose, CA Operational
Singapore, SG Operational
Sydney, AU Operational
Fax to Email - Global ? Operational
e-Fax Services Operational
Orcafax Services Operational
Admin Services - Global ? Operational
Fuze Hub ? Operational
Fuze Portal ? Operational
Fuze Help Center ? Operational
Fuze Data, Reporting, and/or Discover Services ? Operational
Device Provisioning Services ? Operational
Integrations - Global ? Operational
Fuze for Salesforce ? Operational
Fuze Connect ? Operational
Call Recording API ? Operational
Fuze Data API ? Operational
Hub API ? Operational
SCIM ? Operational
Fuze for Chrome ? Operational
Fuze for Firefox ? Operational
Fuze for Edge ? Operational
Fuze for Outlook ? Operational
Fuze for Office 365 ? Operational
Fuze for Slack ? Operational
Login Services - Global ? Operational
Warden ? Operational
SSO ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
What are we doing?
Fuze is upgrading various network components in the Ashburn Point of Presence (PoP) as part of our ongoing global network upgrades to optimize service.

Who is affected?
Customers who are homed in North American Data Centers.

When are we doing this?
Start: Friday, June 18th 20:00 EDT (GMT-4)
End: Friday, June 18th 21:00 EDT (GMT-4)

What will you experience during the work?
Users may experience an interruption of up to 40 seconds in duration throughout this 1-hour window while the new configuration is being applied.

What do you need to do?
If you experience any issues with Fuze services during this time we recommend waiting up to 40 seconds and trying again.

What happens if it doesn't go as planned?
Maintenance will be reverted.

Who should you contact with questions?
Please reach out to us; we would be happy to talk to you!

U.S. Toll Free +1 866 379 9442
United States +1 617.603.2299
Australia +61 2 8607 8029
France +33 97 518 6686
Germany +49 32 22 109 6038
Greece +30 211 198 3039
Ireland +353 76 888 7202
Israel +972 3 763 0658
Italy +39 02 94 75 2581
Japan +81 34 589 4674
Netherlands +31 20 241 0144
United Kingdom +44 330 808 0131


or visit our support page at fuzecommunity.force.com/support
Posted on Jun 15, 09:02 EDT
Past Incidents
Jun 17, 2021

No incidents reported today.

Jun 16, 2021
Resolved - We have had no further reports of the issue and show all services functioning as expected. This incident is now closed.

If you experience any further issues related to this topic, please contact Fuze Support via the Community for assistance. To ensure the quickest feedback, please make reference to incident 4994.

Again, we apologize for any inconvenience caused and thank you for your patience while we worked to resolve this issue.
Jun 16, 12:54 EDT
Monitoring - We have implemented a fix for the issue, and expect that all portal services are functioning as expected. .

We will monitor this incident for the next 30 minutes before setting the status to "Resolved”. If you continue to experience issues, please contact support via the Community for assistance. To ensure the quickest feedback, please make reference to incident 4994.

We apologize for any inconvenience caused and thank you for your patience while we worked to resolve this issue.
Jun 16, 12:03 EDT
Identified - We have identified the cause of the issue and are actively working to resolve it as quickly as possible.

We will continue to provide updates as we have them regarding our progress.

Thank you for your patience while we work to get this issue resolved.
Jun 16, 11:54 EDT
Investigating - We are experiencing a partial outage on our Portal platform. Other admin tools including the Hub and Data are still available.

We are working diligently to identify the issue and will provide regular updates as we have them until the issue has been resolved. We apologize for any inconvenience this may cause and appreciate your patience.
Jun 16, 11:36 EDT
Jun 15, 2021

No incidents reported.

Jun 14, 2021
Resolved - We have had no further reports of the issue and show all services functioning as expected. This incident is now closed.

If you experience any further issues related to this topic, please contact Fuze Support via the Community for assistance. To ensure the quickest feedback, please make reference to incident 4990.

Again, we apologize for any inconvenience caused and thank you for your patience while we worked to resolve this issue.
Jun 14, 14:45 EDT
Monitoring - We expect all services are functioning as expected.

We will monitor this incident for the next 30 minutes before setting the status to "Resolved”. If you continue to experience issues, please contact support via the Community for assistance. To ensure the quickest feedback, please make reference to incident 4990.

We apologize for any inconvenience caused and thank you for your patience while we worked to resolve this issue.
Jun 14, 13:51 EDT
Investigating - We are experiencing a partial outage on our Portal platform. Other admin tools including the Hub and Data are still available.

We are working diligently to identify the issue and will provide regular updates as we have them until the issue has been resolved. We apologize for any inconvenience this may cause and appreciate your patience.
Jun 14, 13:24 EDT
Resolved - We have had no further reports of the issue and show all services functioning as expected. This incident is now closed.

If you experience any further issues related to this topic, please contact Fuze Support via the Community for assistance. To ensure the quickest feedback, please make reference to incident 4989.

Again, we apologize for any inconvenience caused and thank you for your patience while we worked to resolve this issue.
Jun 14, 12:47 EDT
Monitoring - All portal services are functioning as expected.

We will monitor this incident for the next 30 minutes before setting the status to "Resolved”. If you continue to experience issues, please contact support via the Community for assistance. To ensure the quickest feedback, please make reference to incident 4989.

We apologize for any inconvenience caused and thank you for your patience while we worked to resolve this issue.
Jun 14, 11:26 EDT
Investigating - We are experiencing a partial outage on our Portal platform. Other admin tools including the Hub and Data are still available.

We are working diligently to identify the issue and will provide regular updates as we have them until the issue has been resolved. We apologize for any inconvenience this may cause and appreciate your patience.
Jun 14, 11:07 EDT
Jun 13, 2021
Completed - The scheduled maintenance has been completed.
Jun 13, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 22:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Jun 7, 17:56 EDT
Scheduled - What are we doing?
Fuze is performing updates to our back-end infrastructure to improve the Portal and the Hub.

Who is affected?
Anyone attempting to access the Portal or the Hub.

When are we doing this?
Start: Saturday, June 12, 22:00 EDT (GMT-4)
End: Sunday, June 13 02:00 EDT (GMT-4)

What will you experience during the work?
Users will be unable to access the Portal and the Hub while this work is ongoing. Attempts to access the Portal or the Hub during this time will return a maintenance page.
Please note that APIs that interact with the Portal or the Hub will also not be usable during this time period.

What do you need to do?
No action is required.

What happens if it doesn't go as planned?
Maintenance will be reverted.

Who should you contact with questions?
Please reach out to us; we would be happy to talk to you!

U.S. Toll Free +1 866 379 9442
United States +1 617.603.2299
Australia +61 2 8607 8029
France +33 97 518 6686
Germany +49 32 22 109 6038
Greece +30 211 198 3039
Ireland +353 76 888 7202
Israel +972 3 763 0658
Italy +39 02 94 75 2581
Japan +81 34 589 4674
Netherlands +31 20 241 0144
United Kingdom +44 330 808 0131

or visit our support page at fuzecommunity.force.com/support
Jun 4, 11:25 EDT
Jun 12, 2021
Jun 11, 2021

No incidents reported.

Jun 10, 2021
Resolved - We have had no further reports of the issue and show all services functioning as expected. This incident is now closed.

If you experience any further issues related to this topic, please contact Fuze Support via the Community for assistance. To ensure the quickest feedback, please make reference to Incident 4986.

Again, we apologize for any inconvenience caused and thank you for your patience while we worked to resolve this issue.
Jun 10, 19:37 EDT
Monitoring - A fix has been implemented and we are seeing all services stabilize. We will continue to monitor for another 30 min prior to resolving.
Jun 10, 18:57 EDT
Update - Fuze Engineering has implemented a fix and is beginning to see systems recover. We are continuing to monitor and will provide updates as appropriate.
Jun 10, 18:27 EDT
Update - Fuze Engineering continues to work on resolving this issue.
Jun 10, 17:31 EDT
Update - Fuze Engineering continues to work on resolving this issue.
Jun 10, 17:01 EDT
Identified - Fuze Engineering has identified the issue with Fuze Contact Center and are actively working on a resolution.
Jun 10, 16:01 EDT
Update - As we continue to work on this issue, we have confirmed inbound queue calls are unaffected and agents can use star codes as an interim workaround. Your agent just dials * then the three digit code, as though they were making a phone call.
The default codes are:

*501 Dynamic Queue Member Login Login a queue member to all queues they are a part of dynamically.
*500 Dynamic Queue Member Logout Logout a queue member from all queues they are a part of dynamically.
*571 Dynamic Queue Member Pause Pause a queue member in all queues they are a part of dynamically.
*570 Dynamic Queue Member UnPause UnPause a queue memeber in all queues they are part of dynamically.

Thank you for your patience as we continue to investigate the issue with Fuze Contact Center
Jun 10, 15:50 EDT
Investigating - We are experiencing issues with our Contact Center queues. This will impact end-user services. Supervisors and Agents will not be able to view their queues.

We are working diligently to identify the cause of the issue and will provide regular updates until the issue has been resolved. We apologize for any inconvenience this may cause and appreciate your patience.
Jun 10, 15:33 EDT
Jun 9, 2021

No incidents reported.

Jun 8, 2021

No incidents reported.

Jun 7, 2021

No incidents reported.

Jun 6, 2021

No incidents reported.

Jun 5, 2021

No incidents reported.

Jun 4, 2021

No incidents reported.

Jun 3, 2021

No incidents reported.