Fuze Status

All Systems Operational

About This Site

Welcome to Fuze's home for live information on system and service statuses. Here you'll find live data on system performance. If there are any interruptions in service, a note will be posted here. We encourage you to also subscribe to the components that make the most sense for your business.

Voice Services - North America Operational

Ashburn, VA Operational

Boston, MA Operational

San Francisco, CA Operational

San Jose, CA Operational

Voice Services - Latin America Operational

São Paulo, BR Operational

Voice Services - Europe Operational

Frankfurt, DE Operational

London, UK Operational

Voice Services - Asia/Pacific Operational

Hong Kong, HK Operational

Sydney, AU Operational

Singapore, SG Operational

Voice Services - Africa Operational

Johannesburg, ZA Operational

Contact Center Services - North America Operational

Ashburn, VA Operational

Boston, MA Operational

San Francisco, CA Operational

San Jose, CA Operational

Contact Center Services - Latin America Operational

São Paulo, BR Operational

Contact Center Services - Europe Operational

Frankfurt, DE Operational

London, UK Operational

Contact Center Services - Asia/Pacific Operational

Hong Kong, HK Operational

Sydney, AU Operational

Singapore, SG Operational

Contact Center Services - Africa Operational

Johannesburg, ZA Operational

Messaging Services - North America Operational

Ashburn, VA Operational

Boston, MA Operational

San Francisco, CA Operational

San Jose, CA Operational

Messaging Services - Latin America Operational

São Paulo, BR Operational

Messaging Services - Europe Operational

London, UK Operational

Frankfurt, DE Operational

Messaging Services - Asia/Pacific Operational

Sydney, AU Operational

Hong Kong, HK Operational

Singapore, SG Operational

Messaging Services - Africa Operational

Johannesburg, ZA Operational

Fuze Meetings - Global Operational

Ashburn, VA Operational

Frankfurt, DE Operational

San Jose, CA Operational

Singapore, SG Operational

Sydney, AU Operational

Fax to Email - Global Operational

e-Fax Services Operational

Orcafax Services Operational

Admin Services - Global Operational

Fuze Hub Operational

Fuze Portal Operational

Fuze Help Center Operational

Fuze Data, Reporting, and/or Discover Services Operational

Device Provisioning Services Operational

Integrations - Global Operational

Fuze for Salesforce Operational

Fuze Connect Operational

Call Recording API Operational

Fuze Data API Operational

Hub API Operational

SCIM Operational

Fuze for Chrome Operational

Fuze for Firefox Operational

Fuze for Edge Operational

Fuze for Outlook Operational

Fuze for Office 365 Operational

Fuze for Slack Operational

Warden Operational

SSO Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 4, 2020

No incidents reported today.

Jul 3, 2020

No incidents reported.

Jul 2, 2020

No incidents reported.

Jul 1, 2020

Presence delays

Resolved - We have resolved the issue, and Presence is updating as expected.

Again, we apologize for any inconvenience caused and thank you for your patience while we worked to resolve this issue.
Jul 1, 09:58 EDT

Identified - The issue has been identified and the team is working to reduce the delay in presence updates. We will provide status updates as they become available, and until the issue has been resolved. We thank you for your continued patience.
Jul 1, 09:55 EDT

Investigating - We are detecting delays in presence updating after calls. We are working diligently to identify the issue and will provide regular updates until the issue has been resolved. We apologize for any inconvenience caused and appreciate your patience.
Jul 1, 09:18 EDT

Jun 30, 2020

No incidents reported.

Jun 29, 2020

No incidents reported.

Jun 28, 2020

No incidents reported.

Jun 27, 2020

No incidents reported.

Jun 26, 2020

No incidents reported.

Jun 25, 2020

No incidents reported.

Jun 24, 2020

No incidents reported.

Jun 23, 2020

France external Carrier issues - Inbound call failures

Resolved - This incident has now been resolved.
Jun 23, 08:21 EDT

Monitoring - The local Carrier in France has taken some corrective action and we can now see external incoming calls being successfully delivered again in France.

We will continue to monitor the situation for the next 2 hours.
Jun 23, 05:22 EDT

Update - We are awaiting further updates from the local Carrier in France to resolve the issue they have affecting incoming calls to France numbers.

We understand the disruption this is causing and we are pushing for a resolution to be completed as quickly as possible.

We will post further updates as soon as we have them.
Jun 23, 05:05 EDT

Identified - A local carrier in France has identified a problem in their carrier network affecting incoming calls in France and are currently working on a recovery plan.

More details are expected shortly.
Jun 23, 04:33 EDT

Investigating - We are currently investigating an issue reported with one of the local carriers in France.
At the moment we have reports of external inbound calls not being delivered.

we will post more here as soon as we have confirmation of the scope of the problem.
Jun 23, 04:24 EDT

Jun 22, 2020

No incidents reported.

Jun 21, 2020

No incidents reported.

Jun 20, 2020

Frankfurt Point of Presence Maintenance - June 20th 22:00 to June 20th 24:00 CEST

Completed - The scheduled maintenance has been completed.
Jun 20, 18:01 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 16:01 EDT

Scheduled - What are we doing?
Fuze is upgrading various network components in the Frankfurt Point of Presence (PoP) as part of our ongoing global network upgrades to optimize service.

Who is affected?
Customers who are homed to the Frankfurt Data Center.

When are we doing this?
Start: Saturday, June 20th 22:00 CEST
End: Saturday, June 20th 24:00 CEST

What will you experience during the work?
Users will experience a 30-40 second interruption to Fuze services during this 2-hour window. In addition, users may experience brief interruptions of service (up to 30 seconds each time) throughout this 2-hour window while the new configuration is being applied.

What do you need to do?
If you experience any issues with Fuze services during this time we recommend waiting up to 30 seconds and trying again.

What happens if it doesn't go as planned?
Maintenance will be reverted.

Who should you contact with questions?
Please reach out to us; we would be happy to talk to you!

U.S. Toll Free +1 866 379 9442
United States +1 617.603.2299
Australia +61 2 8607 8029
France +33 97 518 6686
Germany +49 32 22 109 6038
Greece +30 211 198 3039
Ireland +353 76 888 7202
Israel +972 3 763 0658
Italy +39 02 94 75 2581
Japan +81 34 589 4674
Netherlands +31 20 241 0144
United Kingdom +44 330 808 0131

or visit our support page at fuzecommunity.force.com/support.
Jun 16, 18:58 EDT

Fuze Meetings Global Infrastructure Maintenance - June 20th 03:45 to June 20th 05:45 UTC

Completed - The scheduled maintenance has been completed.
Jun 20, 01:45 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 23:45 EDT

Scheduled - What are we doing?
Fuze is performing global system upgrades to optimize Meeting service capabilities and redundancy.

Who is affected?
All customers using Fuze Meetings.

When are we doing this?
Start: Saturday, June 20th 03:45 UTC
End: Saturday, June 20th 05:45 UTC

What will you experience during the work?
Users will experience a five to ten minute interruption of meetings service during this 2-hour window.

What do you need to do?
If you experience any issues during this time we recommend waiting five to ten minutes and trying again.

What happens if it doesn't go as planned?
Maintenance will be reverted.

Who should you contact with questions?
Please reach out to us; we would be happy to talk to you!

U.S. Toll Free +1 866 379 9442
United States +1 617.603.2299
Australia +61 2 8607 8029
France +33 97 518 6686
Germany +49 32 22 109 6038
Greece +30 211 198 3039
Ireland +353 76 888 7202
Israel +972 3 763 0658
Italy +39 02 94 75 2581
Japan +81 34 589 4674
Netherlands +31 20 241 0144
United Kingdom +44 330 808 0131

or visit our support page at fuzecommunity.force.com/support.
Jun 16, 18:55 EDT