All Systems Operational

About This Site

Welcome to Fuze's home for live information on system and service statuses. Here you'll find live data on system performance. If there are any interruptions in service, a note will be posted here. We encourage you to also subscribe to the components that make the most sense for your business.

Voice Services - North America
Operational
Ashburn, VA Operational
Boston, MA Operational
San Francisco, CA Operational
San Jose, CA Operational
Voice Services - Latin America
Operational
São Paulo, BR Operational
Voice Services - Europe
Operational
Frankfurt, DE Operational
London, UK Operational
Voice Services - Asia/Pacific
Operational
Hong Kong, HK Operational
Sydney, AU Operational
Singapore, SG Operational
Voice Services - Africa
Operational
Johannesburg, ZA Operational
FuzeCC Services - North America Operational
Ashburn, VA Operational
Boston, MA Operational
San Francisco, CA Operational
San Jose, CA Operational
FuzeCC Services - Latin America Operational
São Paulo, BR Operational
FuzeCC Services - Europe Operational
Frankfurt, DE Operational
London, UK Operational
FuzeCC Services - Asia/Pacific Operational
Hong Kong, HK Operational
Sydney, AU Operational
Singapore, SG Operational
FuzeCC Services - Africa Operational
Johannesburg, ZA Operational
Legacy FCC Services - North America
Operational
Ashburn, VA Operational
Boston, MA Operational
San Francisco, CA Operational
San Jose, CA Operational
Legacy FCC Services - Latin America
Operational
São Paulo, BR Operational
Legacy FCC Services - Europe
Operational
Frankfurt, DE Operational
London, UK Operational
Legacy FCC Services - Asia/Pacific
Operational
Hong Kong, HK Operational
Sydney, AU Operational
Singapore, SG Operational
Legacy FCC Services - Africa
Operational
Johannesburg, ZA Operational
Messaging Services - North America
Operational
Ashburn, VA Operational
Boston, MA Operational
San Francisco, CA Operational
San Jose, CA Operational
Messaging Services - Latin America
Operational
São Paulo, BR Operational
Messaging Services - Europe
Operational
London, UK Operational
Frankfurt, DE Operational
Messaging Services - Asia/Pacific
Operational
Sydney, AU Operational
Hong Kong, HK Operational
Singapore, SG Operational
Messaging Services - Africa
Operational
Johannesburg, ZA Operational
Fuze Meetings - Global
Operational
Ashburn, VA Operational
Frankfurt, DE Operational
San Jose, CA Operational
Singapore, SG Operational
Sydney, AU Operational
Fax to Email - Global
Operational
e-Fax Services Operational
Orcafax Services Operational
Admin Services - Global
Operational
Fuze Hub
Operational
Fuze Portal
Operational
Fuze Help Center
Operational
Fuze Data, Reporting, and/or Discover Services
Operational
Device Provisioning Services
Operational
Integrations - Global
Operational
Fuze for Salesforce
Operational
Fuze Connect
Operational
Call Recording API
Operational
Fuze Data API
Operational
Hub API
Operational
SCIM
Operational
Fuze for Chrome
Operational
Fuze for Firefox
Operational
Fuze for Edge
Operational
Fuze for Outlook
Operational
Fuze for Office 365
Operational
Fuze for Slack
Operational
Login Services - Global
Operational
Warden
Operational
SSO
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
What are we doing?
Fuze is upgrading various components within our London, UK network infrastructure as part of our ongoing global network upgrades to optimize service.

Who is affected?
Customers homed to London, UK (LON) call servers

When are we doing this?
Start: Tuesday, October 10th 17:00 EDT (GMT-4)
End: Tuesday, October 10th 19:00 EDT (GMT-4)

What will you experience during the work?
We do not anticipate any end user service impact

What do you need to do?
If you do experience any issues with Fuze services during this time we recommend waiting up to 15 minutes and trying again.

What happens if it doesn't go as planned?
Maintenance will be reverted.

Who should you contact with questions?
Please reach out to us; we would be happy to talk to you!

U.S. Toll Free +1 866 379 9442
United States +1 617.603.2299
Australia +61 2 8607 8029
France +33 97 518 6686
Germany +49 32 22 109 6038
Greece +30 211 198 3039
Ireland +353 76 888 7202
Israel +972 3 763 0658
Italy +39 02 94 75 2581
Japan +81 34 589 4674
Netherlands +31 20 241 0144
United Kingdom +44 330 808 0131

or visit our support page at https://fuze.my.site.com/support/s/

Posted on Oct 03, 2023 - 11:33 EDT
Past Incidents
Oct 3, 2023

No incidents reported today.

Oct 2, 2023

No incidents reported.

Oct 1, 2023

No incidents reported.

Sep 30, 2023

No incidents reported.

Sep 29, 2023
Resolved - We have confirmed with our third-party cloud provider that the issue is now resolved. If you are still encountering issues please contact Fuze support.

We appreciate your patience with us as we worked to resolve this issue.

Sep 29, 00:58 EDT
Update - We are continuing to monitor the recovery of services. We thank you for your patience as we confirm the resolution of the issue.
Sep 29, 00:26 EDT
Update - We are seeing some recovery in the services. We will continue to monitor until we are confident that the issue is resolved.

We thank you for your patience while we work through this issue.

Sep 28, 23:06 EDT
Update - The third-party provider is continuing to work on resolving the issue. We will continue to provide updates as they become available.

Thank you for your patience.

Sep 28, 22:06 EDT
Update - We are continuing to work with our third-party provider toward fully resolving the issue.

Thank you for your continued patience and we will continue to provide regular updates.

Sep 28, 21:05 EDT
Update - The third-party provider is continuing to work toward fully resolving the issue and has seen some positive gains with their mitigation steps.

Thank you for your continued patience and we will continue to provide regular updates.

Sep 28, 19:51 EDT
Update - The third-party provider has identified the issue and is currently working on resolving it.

We will continue to provide regular updates as the third-party works to resolve the issue and service is returned to normal.

Thank you for your continued patience.

Sep 28, 17:33 EDT
Update - We continue to work with the third-party cloud provider on a solution to the issue in order to restore services to normal.

Thank you for your patience while we work to get this issue identified and resolved.

Sep 28, 16:51 EDT
Update - We continue to work with the third-party on a solution to the issue in order to restore services to normal.

Thank you for your patience while we work to get this issue identified and resolved.

Sep 28, 16:31 EDT
Identified - We have identified a potential cause of the issue and are actively working with the third-party to resolve it as quickly as possible.

We will continue to provide updates as we have them regarding our progress.

Thank you for your patience while we work to get this issue resolved.

Sep 28, 16:19 EDT
Investigating - We are currently investigating reports that a subset of problems on our Calling platform.

This may impact end-user services. Symptoms may include one way audio or calls not connecting.

We are working diligently to identify the issue and will provide regular updates until the issue has been resolved. We apologize for any inconvenience this may cause and appreciate your patience.

Sep 28, 15:57 EDT
Sep 28, 2023
Sep 27, 2023

No incidents reported.

Sep 26, 2023

No incidents reported.

Sep 25, 2023

No incidents reported.

Sep 24, 2023

No incidents reported.

Sep 23, 2023

No incidents reported.

Sep 22, 2023

No incidents reported.

Sep 21, 2023

No incidents reported.

Sep 20, 2023

No incidents reported.

Sep 19, 2023

No incidents reported.