All Systems Operational

About This Site

Welcome to Fuze's home for live information on system and service statuses. Here you'll find live data on system performance. If there are any interruptions in service, a note will be posted here. We encourage you to also subscribe to the components that make the most sense for your business.

Voice Services - North America ? Operational
Boston   Operational
San Francisco   Operational
Voice Services - Latin America ? Operational
Brazil   Operational
Voice Services - Europe ? Operational
Frankfurt   Operational
London   Operational
Voice Services - Asia/Pacific ? Operational
Hong Kong   Operational
Sydney   Operational
Singapore   Operational
East Asia   Operational
Contact Center Services - North America ? Operational
Boston   Operational
San Francisco   Operational
Contact Center Services - Latin America ? Operational
Brazil   Operational
Contact Center Services - Europe ? Operational
Frankfurt   Operational
London   Operational
Contact Center Services - Asia/Pacific ? Operational
Hong Kong   Operational
Sydney   Operational
Singapore   Operational
East Asia   Operational
Messaging Services - North America ? Operational
Boston   Operational
San Francisco   Operational
Messaging Services - Latin America ? Operational
Brazil   Operational
Messaging Services - Europe ? Operational
London   Operational
Frankfurt   Operational
Messaging Services - Asia/Pacific ? Operational
Sydney   Operational
Hong Kong   Operational
Singapore   Operational
East Asia   Operational
Fuze Meetings - Global ? Operational
Fuze Meetings Services   Operational
Fax to Email - Global ? Operational
e-Fax Services   Operational
Admin Services - Global ? Operational
The Hub & Fuze Portal   ? Operational
Fuze Data, Reporting, and/or Analytics Services   ? Operational
SSO, Identity & Login Services   ? Operational
External Amazon Webservices ? Operational
AWS s3-ap-northeast-1   Operational
AWS s3-us-west-2   Operational
AWS s3-us-west-1   Operational
AWS sns-us-east-1   Operational
AWS sns-sa-east-1   Operational
AWS s3-eu-west-1   Operational
AWS s3-eu-central-1   Operational
AWS s3-ap-southeast-2   Operational
AWS s3-ap-southeast-1   Operational
AWS cloudFront   Operational
AWS ec2-eu-central-1   Operational
AWS ec2-eu-west-1   Operational
AWS ec2-sa-east-1   Operational
AWS ec2-us-east-1   Operational
AWS ec2-us-west-1   Operational
AWS elasticache-us-east-1   Operational
AWS elb-ap-southeast-1   Operational
AWS elb-ap-southeast-2   Operational
AWS elb-eu-central-1   Operational
AWS elb-eu-west-1   Operational
AWS elb-sa-east-1   Operational
AWS elb-us-east-1   Operational
AWS elb-us-west-1   Operational
AWS rds-ap-southeast-1   Operational
AWS rds-ap-southeast-2   Operational
AWS rds-eu-central-1   Operational
AWS rds-sa-east-1   Operational
AWS rds-us-east-1   Operational
AWS rds-us-west-1   Operational
AWS rds-us-west-2   Operational
AWS route53   Operational
AWS s3-sa-east-1   Operational
AWS s3-us-standard   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 19, 2018

No incidents reported today.

Apr 18, 2018

No incidents reported.

Apr 17, 2018

No incidents reported.

Apr 16, 2018

No incidents reported.

Apr 15, 2018

No incidents reported.

Apr 14, 2018

No incidents reported.

Apr 13, 2018

No incidents reported.

Apr 12, 2018

No incidents reported.

Apr 11, 2018
Call quality
Resolved - This incident has been resolved.
Apr 11, 18:07 EDT
Monitoring - We have identified the issue and isolated to a subset of customers. We will continue to monitor the situation and keep those individual customers updated on status. Outside of this subset of customers no further updates will be issued. Again, we apologize for any inconvenience caused and thank you for your continued patience.
Apr 11, 15:09 EDT
Investigating - We are currently experiencing an issue with call quality in EAA region partially.

If you are experiencing voice issues, please contact support via the Community. To ensure the quickest feedback, please make reference to incident 1580.

Rest assured, we are working diligently to identify the issue and will provide regular updates until the issue has been resolved. We apologize for any inconvenience this may cause and thank you for your patience.
Apr 11, 11:32 EDT
Apr 10, 2018
Call server service disruption
Resolved - We have resolved the issue, and expect that all services are functioning normally.

Again, we apologize for any inconvenience caused and thank you for your patience while we worked to resolve this issue.
Apr 10, 14:33 EDT
Monitoring - We have resolved the issue, and expect that all services are functioning normally. We will monitor this event for the next 30 minutes before setting the status to "resolved." If you continue to experience issues, please contact support via the Community. To ensure the quickest feedback, please make reference to incident 1575.

We apologize for any inconvenience caused and thank you for your patience while we worked to resolve this issue.
Apr 10, 14:04 EDT
Identified - We have identified an issue causing service disruption with some North American call servers. Engineers are currently working on resolving this matter. Thank you for your patience.
Apr 10, 12:59 EDT
Apr 9, 2018
Service Degradation- logging in specific queues using regional star codes
Resolved - We have resolved the issue. If you continue to experience difficulty logging in using regional star codes, please contact support via the Community. To ensure the quickest feedback, please make reference to incident 1565.

We apologize for any inconvenience caused and thank you for your patience while we worked to resolve this issue.
Apr 9, 12:50 EDT
Monitoring - We have resolved the issue, and expect that all services are functioning normally. We will monitor this event for the next 30 minutes before setting the status to "resolved." If you continue to experience issues, please contact support via the Community, or by emailing support@fuze.com. To ensure the quickest feedback, please make reference to incident 1565.

We apologize for any inconvenience caused and thank you for your patience while we worked to resolve this issue.
Apr 9, 11:34 EDT
Identified - We have identified an issue with queue login using special star codes created for specific queues. Global queue login is working fine and this is a workaround until the services are restored.

We are actively working to resolve it as quickly as we can. We are unable to provide an estimated time to resolution, however we will provide status updates as they become available, and until the issue has been resolved. We apologize for any inconvenience this may cause, and thank you for your continued patience.
Apr 9, 09:54 EDT
Apr 8, 2018

No incidents reported.

Apr 7, 2018

No incidents reported.

Apr 6, 2018

No incidents reported.

Apr 5, 2018

No incidents reported.

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