All Systems Operational

About This Site

Welcome to Fuze's home for live information on system and service statuses. Here you'll find live data on system performance. If there are any interruptions in service, a note will be posted here. We encourage you to also subscribe to the components that make the most sense for your business.

Voice Services - North America ? Operational
Boston Operational
San Francisco Operational
Voice Services - Latin America ? Operational
Brazil Operational
Voice Services - Europe ? Operational
Frankfurt Operational
London Operational
Voice Services - Asia/Pacific ? Operational
Hong Kong Operational
Sydney Operational
Singapore Operational
East Asia Operational
Contact Center Services - North America ? Operational
Boston Operational
San Francisco Operational
Contact Center Services - Latin America ? Operational
Brazil Operational
Contact Center Services - Europe ? Operational
Frankfurt Operational
London Operational
Contact Center Services - Asia/Pacific ? Operational
Hong Kong Operational
Sydney Operational
Singapore Operational
East Asia Operational
Messaging Services - North America ? Operational
Boston Operational
San Francisco Operational
Messaging Services - Latin America ? Operational
Brazil Operational
Messaging Services - Europe ? Operational
London Operational
Frankfurt Operational
Messaging Services - Asia/Pacific ? Operational
Sydney Operational
Hong Kong Operational
Singapore Operational
East Asia Operational
Fuze Meetings - Global ? Operational
Fuze Meetings Services Operational
Fax to Email - Global ? Operational
e-Fax Services Operational
Admin Services - Global ? Operational
The Hub & Fuze Portal ? Operational
Fuze Data, Reporting, and/or Analytics Services ? Operational
SSO, Identity & Login Services ? Operational
External Amazon Webservices ? Operational
AWS s3-ap-northeast-1 Operational
AWS s3-us-west-2 Operational
AWS s3-us-west-1 Operational
AWS sns-us-east-1 Operational
AWS sns-sa-east-1 Operational
AWS s3-eu-west-1 Operational
AWS s3-eu-central-1 Operational
AWS s3-ap-southeast-2 Operational
AWS s3-ap-southeast-1 Operational
AWS cloudFront Operational
AWS ec2-eu-central-1 Operational
AWS ec2-eu-west-1 Operational
AWS ec2-sa-east-1 Operational
AWS ec2-us-east-1 Operational
AWS ec2-us-west-1 Operational
AWS elasticache-us-east-1 Operational
AWS elb-ap-southeast-1 Operational
AWS elb-ap-southeast-2 Operational
AWS elb-eu-central-1 Operational
AWS elb-eu-west-1 Operational
AWS elb-sa-east-1 Operational
AWS elb-us-east-1 Operational
AWS elb-us-west-1 Operational
AWS rds-ap-southeast-1 Operational
AWS rds-ap-southeast-2 Operational
AWS rds-eu-central-1 Operational
AWS rds-sa-east-1 Operational
AWS rds-us-east-1 Operational
AWS rds-us-west-1 Operational
AWS rds-us-west-2 Operational
AWS route53 Operational
AWS s3-sa-east-1 Operational
AWS s3-us-standard Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 23, 2019

No incidents reported today.

Mar 22, 2019

No incidents reported.

Mar 21, 2019

No incidents reported.

Mar 20, 2019

No incidents reported.

Mar 19, 2019

No incidents reported.

Mar 18, 2019
Carrier MPLS Connection Issue in San Francisco
Resolved - This issue has now been resolved, if you are experiencing any further problems, please contact Fuze Support.
Mar 18, 02:53 EDT
Monitoring - All services have now been restored. If you are still experiencing problems, please contact Fuze Support. We will continue to monitor this for incident for an hour before resolving.
Mar 18, 00:37 EDT
Identified - The issue has been identified and all services will progressively return to normal. We will update this incident when all services are confirmed as back to normal.
Mar 17, 22:43 EDT
Investigating - We are currently experiencing a service degradation with an underlying carrier that supplies MPLS connections in San Francisco. Our customers should not be affected due to the redundancy in place, but if you are experiencing issues please contact Fuze Support.
Mar 17, 20:10 EDT
Mar 17, 2019
San Jose Data Center Network Maintenance - March 16th 20:45 EDT
Completed - The scheduled maintenance has been completed.
Mar 17, 00:46 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 20:45 EDT
Scheduled - What are we doing?
Fuze will be conducting required maintenance in the San Jose Data Center to optimize configuration on network equipment.

Who is affected?
Customers whose primary services are hosted on the San Jose Data Center who are also using either Fuze Meetings or Voice services.

When are we doing this?
Start: Saturday, March 16th 20:45 EDT (00:45 GMT)
End: Saturday, March 16th 24:00 EDT (03:45 GMT)

What will you experience during the window?
You may experience a momentary interruption of service (up to 30 seconds) throughout this 3 hour window while the new configuration is being applied.

What do you need to do?
If you experience any issues with Fuze Meetings or Voice services during this time we recommend waiting up to 60 seconds and trying again.

What happens if it doesn't go as planned?
Maintenance will be reverted.

Who should you contact with questions?
Please reach out to us; we would be happy to talk to you!

U.S. Toll Free +1 866 379 9442
United States +1 617.603.2299
Australia +61 2 8607 8029
France +33 97 518 6686
Germany +49 32 22 109 6038
Greece +30 211 198 3039
Ireland +353 76 888 7202
Israel +972 3 763 0658
Italy +39 02 94 75 2581
Japan +81 34 589 4674
Netherlands +31 20 241 0144
United Kingdom +44 330 808 0131

or visit our support page at fuzecommunity.force.com/support.
Mar 12, 15:46 EDT
Mar 15, 2019

No incidents reported.

Mar 14, 2019

No incidents reported.

Mar 13, 2019
Carrier Service Degradation in Singapore
Resolved - This is issue has now been report to us as being resolved. If you do have any further problems please contact Fuze Support.
Mar 13, 21:54 EDT
Monitoring - The carrier has now confirmed that all services should be back to normal. We will continue to monitor the situation. If you are experiencing any further problems please contact support.
Mar 13, 20:48 EDT
Identified - The underlying carrier has identified the fault and are working to restore service.
Mar 13, 19:06 EDT
Investigating - We are currently experiencing a service degradation with an underlying carrier that supplies MPLS connections in Singapore. Our customers should not be affected due to the redundancy in place, but if you are experiencing issues please contact Fuze support.
Mar 13, 18:36 EDT
Mar 12, 2019

No incidents reported.

Mar 11, 2019

No incidents reported.

Mar 10, 2019
Boston Data Center Network Maintenance - March 2nd 22:00 EST
Completed - The scheduled maintenance has been completed.
Mar 10, 00:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 22:00 EST
Update - This maintenance has been delayed for one week and will now take place on March 9th.
Feb 27, 10:05 EST
Scheduled - What are we doing?
Fuze will be conducting a required maintenance in the Boston Data Center to optimize configuration on network equipment.

Who is affected?
Customers whose primary services are hosted on the Boston Data Center who are also using either Fuze Meetings or Voice services.

When are we doing this?
Start: Saturday, March 9th 22:00 EST
End: Saturday, March 9th 24:00 EST

What will you experience during the work?
You may experience momentary interruption of service (few seconds) throughout this 2 hour window while the new configuration is being applied.

What do you need to do?
If you experience any issues with Fuze Meetings or Voice services during this time we recommend waiting up to 60 seconds and trying again.

What happens if it doesn't go as planned?
Maintenance will be reverted.

Who should you contact with questions?
Please reach out to us; we would be happy to talk to you!

U.S. Toll Free +1 866 379 9442
United States +1 617.603.2299
Australia +61 2 8607 8029
France +33 97 518 6686
Germany +49 32 22 109 6038
Greece +30 211 198 3039
Ireland +353 76 888 7202
Israel +972 3 763 0658
Italy +39 02 94 75 2581
Japan +81 34 589 4674
Netherlands +31 20 241 0144
United Kingdom +44 330 808 0131

or visit our support page at fuzecommunity.force.com/support.
Feb 25, 14:06 EST
Mar 9, 2019
Sydney Data Center Network Maintenance - March 2nd 12:00 EST
Completed - The scheduled maintenance has been completed.
Mar 9, 14:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 12:00 EST
Update - This maintenance has been pushed back one week and will now take place on March 9th.
Feb 27, 14:44 EST
Scheduled - What are we doing?
Fuze will be conducting a required maintenance in the Sydney Data Center to optimize configuration on network equipment.

Who is affected?
Customers whose primary services are hosted on the Sydney Data Center who are also using either Fuze Meetings or Voice services.

When are we doing this?
Start: Saturday, March 2nd 12:00 EST (4:00 AEDT)
End: Saturday, March 2nd 14:00 EST (6:00 AEDT)

What will you experience during the work?
You may experience momentary interruption of service (few seconds) throughout this 2 hour window while the new configuration is being applied.

What do you need to do?
If you experience any issues with Fuze Meetings or Voice services during this time we recommend waiting up to 60 seconds and trying again.

What happens if it doesn't go as planned?
Maintenance will be reverted.

Who should you contact with questions?
Please reach out to us; we would be happy to talk to you!

U.S. Toll Free +1 866 379 9442
United States +1 617.603.2299
Australia +61 2 8607 8029
France +33 97 518 6686
Germany +49 32 22 109 6038
Greece +30 211 198 3039
Ireland +353 76 888 7202
Israel +972 3 763 0658
Italy +39 02 94 75 2581
Japan +81 34 589 4674
Netherlands +31 20 241 0144
United Kingdom +44 330 808 0131

or visit our support page at fuzecommunity.force.com/support.
Feb 25, 13:53 EST
Singapore and Hong Kong Data Center Network Maintenance - March 9th 09:00 EST
Completed - The scheduled maintenance has been completed.
Mar 9, 12:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 09:00 EST
Scheduled - What are we doing?
Fuze will be conducting a required maintenance in the Hong Kong and Singapore Data Centers to optimize configuration on network equipment.

Who is affected?
Customers whose primary services are hosted on the Hong Kong or Singapore Data Centers who are also using either Fuze Meetings or Voice services.

When are we doing this?
Start: Saturday, March 9th 09:00 EST (22:00 local)
End: Saturday, March 9th 12:00 EST (01:00 local)

What will you experience during the work?
You may experience momentary interruption of service (few seconds) throughout this 3 hour window while the new configuration is being applied.

What do you need to do?
If you experience any issues with Fuze Meetings or Voice services during this time we recommend waiting up to 60 seconds and trying again.

What happens if it doesn't go as planned?
Maintenance will be reverted.

Who should you contact with questions?
Please reach out to us; we would be happy to talk to you!

U.S. Toll Free +1 866 379 9442
United States +1 617.603.2299
Australia +61 2 8607 8029
France +33 97 518 6686
Germany +49 32 22 109 6038
Greece +30 211 198 3039
Ireland +353 76 888 7202
Israel +972 3 763 0658
Italy +39 02 94 75 2581
Japan +81 34 589 4674
Netherlands +31 20 241 0144
United Kingdom +44 330 808 0131

or visit our support page at fuzecommunity.force.com/support.
Feb 27, 14:04 EST
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