Fuze Status

All Systems Operational

About This Site

Welcome to Fuze's home for live information on system and service statuses. Here you'll find live data on system performance. If there are any interruptions in service, a note will be posted here. We encourage you to also subscribe to the components that make the most sense for your business.

Voice Services - North America Operational

Boston Operational

San Francisco Operational

Voice Services - Latin America Operational

Brazil Operational

Voice Services - Europe Operational

Frankfurt Operational

London Operational

Voice Services - Asia/Pacific Operational

Hong Kong Operational

Sydney Operational

Singapore Operational

East Asia Operational

Contact Center Services - North America Operational

Boston Operational

San Francisco Operational

Contact Center Services - Latin America Operational

Brazil Operational

Contact Center Services - Europe Operational

Frankfurt Operational

London Operational

Contact Center Services - Asia/Pacific Operational

Hong Kong Operational

Sydney Operational

Singapore Operational

East Asia Operational

Messaging Services - North America Operational

Boston Operational

San Francisco Operational

Messaging Services - Latin America Operational

Brazil Operational

Messaging Services - Europe Operational

London Operational

Frankfurt Operational

Messaging Services - Asia/Pacific Operational

Sydney Operational

Hong Kong Operational

Singapore Operational

East Asia Operational

Fuze Meetings - Global Operational

Fuze Meetings Services Operational

Fax to Email - Global Operational

e-Fax Services Operational

Admin Services - Global Operational

The Hub & Fuze Portal Operational

Fuze Data, Reporting, and/or Analytics Services Operational

SSO, Identity & Login Services Operational

External Amazon Webservices Operational

AWS s3-ap-northeast-1 Operational

AWS sns-us-west-1 Operational

AWS sns-sa-east-1 Operational

AWS sns-us-east-1 Operational

AWS s3-us-west-2 Operational

AWS s3-us-west-1 Operational

AWS s3-ap-northeast-2 Operational

AWS s3-us-standard Operational

AWS s3-us-gov-west-1 Operational

AWS s3-us-east-2 Operational

AWS s3-sa-east-1 Operational

AWS s3-ap-southeast-1 Operational

AWS s3-eu-west-3 Operational

AWS s3-eu-west-2 Operational

AWS s3-eu-west-1 Operational

AWS s3-eu-central-1 Operational

AWS s3-ap-southeast-2 Operational

AWS s3-ca-central-1 Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

May 20, 2019

No incidents reported today.

May 19, 2019

Portal Maintenance - May 18th 22:00 -24:00 EST

Completed - The scheduled maintenance has been completed.
May 19, 00:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 22:01 EDT

Scheduled - What are we doing?
On Saturday, May 18th beginning at 10:00 PM EST Fuze will be conducting maintenance on the Fuze Portal. This maintenance will take place from 10:00 PM – 12:00 AM EST.

Why are we doing this?
This maintenance will focus on correcting an underlying issue where call recordings were not properly viewable in the Fuze Portal.

How will you be affected?
From 10:00 PM until 12:00 AM EST, customers may be unable to access the Fuze Portal at https://portal.thinkingphones.com and Hub at https://hub.thinkingphones.com. If you are unable to access these sites, please wait up to 20 minutes and try again.

What to do if you have questions or problems?
Please reach out to us; We would be happy to talk to you!

Our Customer Support team can be reached at
U.S. Toll Free +1 866 379 9442
United States +1 617 603 2299
Australia +61 2 8607 8029
France +33 97 518 6686
Germany +49 32 22 109 6038
Greece +30 211 198 3039
Ireland +353 76 888 7202
Israel +972 3 763 0658
Italy +39 02 94 75 2581
Japan +81 34 589 4674
Netherlands +31 20 241 0144
United Kingdom +44 330 808 0131
or visit our support page at fuzecommunity.force.com/support.
May 17, 17:47 EDT

May 17, 2019

No incidents reported.

May 16, 2019

No incidents reported.

May 15, 2019

No incidents reported.

May 14, 2019

No incidents reported.

May 13, 2019

No incidents reported.

May 12, 2019

No incidents reported.

May 11, 2019

No incidents reported.

May 10, 2019

No incidents reported.

May 9, 2019

No incidents reported.

May 8, 2019

No incidents reported.

May 7, 2019

No incidents reported.

May 6, 2019

Meeting Outage

Resolved - We have resolved the issue, and expect that all services are functioning normally. A postmortem will be posted shortly, and you will be notified.

Again, we apologize for any inconvenience caused and thank you for your patience while we worked to resolve this issue.
May 6, 08:31 EDT

Monitoring - We have resolved the issue, and expect that all services are functioning normally. We will monitor this event for the next 30 minutes before setting the status to "resolved." If you continue to experience issues, please contact support via the Community, or by emailing support@fuze.com. To ensure the quickest feedback, please make reference to incident 2953.

We apologize for any inconvenience caused and thank you for your patience while we worked to resolve this issue.
May 6, 07:01 EDT

Investigating - We are currently experiencing issues with Fuze meetings, there may be a problem creating new meeting or joining with a meeting ID manually. We are working on resuming services ASAP. We will continue to send updates as they are available. We apologize for any inconvenience caused and thank you for your patience.
May 6, 06:22 EDT