Fuze Status

All Systems Operational

About This Site

Welcome to Fuze's home for live information on system and service statuses. Here you'll find live data on system performance. If there are any interruptions in service, a note will be posted here. We encourage you to also subscribe to the components that make the most sense for your business.

Voice Services - North America Operational

Ashburn, VA Operational

Boston, MA Operational

San Francisco, CA Operational

San Jose, CA Operational

Voice Services - Latin America Operational

São Paulo, BR Operational

Voice Services - Europe Operational

Frankfurt, DE Operational

London, UK Operational

Voice Services - Asia/Pacific Operational

Hong Kong, HK Operational

Sydney, AU Operational

Singapore, SG Operational

Voice Services - Africa Operational

Johannesburg, ZA Operational

FuzeCC Services - North America Operational

Ashburn, VA Operational

Boston, MA Operational

San Francisco, CA Operational

San Jose, CA Operational

FuzeCC Services - Latin America Operational

São Paulo, BR Operational

FuzeCC Services - Europe Operational

Frankfurt, DE Operational

London, UK Operational

FuzeCC Services - Asia/Pacific Operational

Hong Kong, HK Operational

Sydney, AU Operational

Singapore, SG Operational

FuzeCC Services - Africa Operational

Johannesburg, ZA Operational

Legacy FCC Services - North America Operational

Ashburn, VA Operational

Boston, MA Operational

San Francisco, CA Operational

San Jose, CA Operational

Legacy FCC Services - Latin America Operational

São Paulo, BR Operational

Legacy FCC Services - Europe Operational

Frankfurt, DE Operational

London, UK Operational

Legacy FCC Services - Asia/Pacific Operational

Hong Kong, HK Operational

Sydney, AU Operational

Singapore, SG Operational

Legacy FCC Services - Africa Operational

Johannesburg, ZA Operational

Messaging Services - North America Operational

Ashburn, VA Operational

Boston, MA Operational

San Francisco, CA Operational

San Jose, CA Operational

Messaging Services - Latin America Operational

São Paulo, BR Operational

Messaging Services - Europe Operational

London, UK Operational

Frankfurt, DE Operational

Messaging Services - Asia/Pacific Operational

Sydney, AU Operational

Hong Kong, HK Operational

Singapore, SG Operational

Messaging Services - Africa Operational

Johannesburg, ZA Operational

Fuze Meetings - Global Operational

Ashburn, VA Operational

Frankfurt, DE Operational

San Jose, CA Operational

Singapore, SG Operational

Sydney, AU Operational

Fax to Email - Global Operational

e-Fax Services Operational

Orcafax Services Operational

Admin Services - Global Operational

Fuze Hub Operational

Fuze Portal Operational

Fuze Help Center Operational

Fuze Data, Reporting, and/or Discover Services Operational

Device Provisioning Services Operational

Integrations - Global Operational

Fuze for Salesforce Operational

Fuze Connect Operational

Call Recording API Operational

Fuze Data API Operational

Hub API Operational

SCIM Operational

Fuze for Chrome Operational

Fuze for Firefox Operational

Fuze for Edge Operational

Fuze for Outlook Operational

Fuze for Office 365 Operational

Fuze for Slack Operational

Warden Operational

SSO Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 24, 2021

No incidents reported today.

Oct 23, 2021

No incidents reported.

Oct 22, 2021

No incidents reported.

Oct 21, 2021

No incidents reported.

Oct 20, 2021

No incidents reported.

Oct 19, 2021

No incidents reported.

Oct 18, 2021

Fuze Incident - Issue with Creating New Services with "700" Numbers

Resolved - We have had no further reports of the issue and show all services functioning as expected. This incident is now closed.

If you experience any further issues related to this topic, please contact Fuze Support via the Community for assistance. To ensure the quickest feedback, please make reference to incident 5134.

We apologize for any inconvenience caused and thank you for your patience while we worked to resolve this issue.
Oct 18, 13:49 EDT

Monitoring - We have implemented a fix for the issue, and expect that all services are functioning as expected.

We will monitor this incident for the next 30 minutes before setting the status to "Resolved”. If you continue to experience issues, please contact support via the Community for assistance. To ensure the quickest feedback, please make reference to incident 5134.

We apologize for any inconvenience caused and thank you for your patience while we worked to resolve this issue.
Oct 18, 13:01 EDT

Update - We continue to work on a solution to the issue in order to restore services to normal.

Our engineering team has identified the cause of the issue and in the next (30) minutes the Portal and Hub will be rebooted for the change to be deployed to resolve this issue. During this time, you maybe be sent back to the Portal home page.

Thank you for your patience while we work to get this issue identified and resolved.
Oct 18, 12:39 EDT

Identified - We have identified the cause of the issue that is causing issues with "700" numbers and are actively working to resolve it as quickly as possible.

We will continue to provide updates as we have them regarding our progress.

Thank you for your patience while we work to get this issue resolved.
Oct 18, 12:19 EDT

Investigating - We are currently investigating reports that a subset of users are experiencing issues with creating new services on our Portal and Hub platforms.

We are working diligently to identify the cause of the issue and will provide regular updates until the issue has been resolved. We apologize for any inconvenience this may cause and appreciate your patience.
Oct 18, 11:57 EDT

Oct 17, 2021

No incidents reported.

Oct 16, 2021

No incidents reported.

Oct 15, 2021

No incidents reported.

Oct 14, 2021

No incidents reported.

Oct 13, 2021

Fuze Incident - Issue with Outbound Calling

Resolved - We have had no further reports of the issue and show all services functioning as expected. This incident is now closed.

If you experience any further issues related to this topic, please contact Fuze Support via the Community for assistance. To ensure the quickest feedback, please make reference to incident 5127.

We apologize for any inconvenience caused and thank you for your patience while we worked to resolve this issue.
Oct 13, 11:40 EDT

Monitoring - We have implemented a fix for the issue, and expect that all services are functioning as expected.

We will monitor this incident for the next 30 minutes before setting the status to "Resolved”. If you continue to experience issues, please contact support via the Community for assistance. To ensure the quickest feedback, please make reference to incident 5124.

We apologize for any inconvenience caused and thank you for your patience while we worked to resolve this issue.
Oct 13, 11:00 EDT

Identified - We have identified the cause of the issue and are actively working to resolve it as quickly as possible.

We will continue to provide updates as we have them regarding our progress.

Thank you for your patience while we work to get this issue resolved.
Oct 13, 10:46 EDT

Investigating - We are currently investigating reports that a subset of users are experiencing outbound calls failing.

We suspect this is due to potential issues with an underlying carrier.

This may impact end-user services.

We are working diligently to identify the cause of the issue and will provide regular updates until the issue has been resolved. We apologize for any inconvenience this may cause and appreciate your patience.
Oct 13, 10:36 EDT

Oct 12, 2021

Fuze Incident - Issue with Buddy Watch & Parking

Resolved - We have had no further reports of the issue and show all services functioning as expected. This incident is now closed.

If you experience any further issues related to this topic, please contact Fuze Support via the Community for assistance. To ensure the quickest feedback, please make reference to incident 5123.

Again, we apologize for any inconvenience caused and thank you for your patience while we worked to resolve this issue.
Oct 12, 09:17 EDT

Monitoring - We have implemented a fix for the Buddy Watch and Call Parking issue, and expect that all services are functioning as expected.

We will monitor the services overnight. If you continue to experience issues, please contact support via the Community for assistance. To ensure the quickest feedback, please make reference to incident 5123.

We apologize for any inconvenience caused and thank you for your patience while we worked to resolve this issue.
Oct 11, 20:19 EDT

Identified - We have identified the cause of the issue with Buddy Watches and Call Parking and are actively working to resolve it as quickly as possible.
We will continue to provide updates as we have them regarding our progress.

Thank you for your patience while we work to get this issue resolved.
Oct 11, 17:41 EDT

Investigating - We are detecting some degraded performance on our Calling platform.

This may impact end-user services. Possible symptoms include issues with parking calls and using Buddy Watch.

We are working diligently to identify the issue and will provide regular updates until the issue has been resolved. We apologize for any inconvenience this may cause and appreciate your patience.
Oct 11, 16:05 EDT

Oct 11, 2021

Oct 10, 2021

No incidents reported.