All Systems Operational

About This Site

Welcome to Fuze's home for live information on system and service statuses. Here you'll find live data on system performance. If there are any interruptions in service, a note will be posted here. We encourage you to also subscribe to the components that make the most sense for your business.

Voice Services - North America ? Operational
Boston Operational
San Francisco Operational
Voice Services - Latin America ? Operational
Brazil Operational
Voice Services - Europe ? Operational
Frankfurt Operational
London Operational
Voice Services - Asia/Pacific ? Operational
Hong Kong Operational
Sydney Operational
Singapore Operational
East Asia Operational
Contact Center Services - North America ? Operational
Boston Operational
San Francisco Operational
Contact Center Services - Latin America ? Operational
Brazil Operational
Contact Center Services - Europe ? Operational
Frankfurt Operational
London Operational
Contact Center Services - Asia/Pacific ? Operational
Hong Kong Operational
Sydney Operational
Singapore Operational
East Asia Operational
Messaging Services - North America ? Operational
Boston Operational
San Francisco Operational
Messaging Services - Latin America ? Operational
Brazil Operational
Messaging Services - Europe ? Operational
London Operational
Frankfurt Operational
Messaging Services - Asia/Pacific ? Operational
Sydney Operational
Hong Kong Operational
Singapore Operational
East Asia Operational
Fuze Meetings - Global ? Operational
Fuze Meetings Services Operational
Fax to Email - Global ? Operational
e-Fax Services Operational
Admin Services - Global ? Operational
The Hub & Fuze Portal ? Operational
Fuze Data, Reporting, and/or Analytics Services ? Operational
SSO, Identity & Login Services ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 19, 2019

No incidents reported today.

Jul 18, 2019

No incidents reported.

Jul 17, 2019

No incidents reported.

Jul 16, 2019

No incidents reported.

Jul 15, 2019

No incidents reported.

Jul 14, 2019
Completed - The scheduled maintenance has been completed.
Jul 14, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 01:00 EDT
Scheduled - What are we doing?
Fuze is upgrading the optics on a network component in the San Francisco Data Center as part of our ongoing global network upgrades to optimize service.

Who is affected?
Customer who connect to the San Francisco Data Center via MPLS

When are we doing this?
Start: Saturday, July 13th 22:00 PST
End: Sunday, July 13th 23:00 PST

What will you experience during the work?
You may experience a momentary interruption of service (up to 30 seconds) within this 1 hour window while the new optics are being installed.

What do you need to do?
If you experience any issues with voice services during this time we recommend waiting up to 60 seconds and trying again.

What happens if it doesn't go as planned?
Maintenance will be reverted.

Who should you contact with questions?
Please reach out to us; we would be happy to talk to you!

U.S. Toll Free +1 866 379 9442
United States +1 617.603.2299
Australia +61 2 8607 8029
France +33 97 518 6686
Germany +49 32 22 109 6038
Greece +30 211 198 3039
Ireland +353 76 888 7202
Israel +972 3 763 0658
Italy +39 02 94 75 2581
Japan +81 34 589 4674
Netherlands +31 20 241 0144
United Kingdom +44 330 808 0131

or visit our support page at fuzecommunity.force.com/support.
Jul 10, 09:55 EDT
Jul 13, 2019
Completed - The scheduled maintenance has been completed.
Jul 13, 20:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 17:01 EDT
Scheduled - What are we doing?
On Saturday July 13th we will be upgrading our routing and security devices along with installing next generation monitoring equipment. These upgrades will take place from 22:00 – 01:00 BST.

Why are we doing this?
We are upgrading our routers to provide a more powerful and faster routing platform. We are also installing next generation monitoring equipment to help us detect problems at any level in the protocol stack.
How will you be affected?
On July 13th from 21:00 - 01:00 BST customers hosted on the London Data Center may experience momentary interruptions of service (up to 60 seconds) throughout this 4 hour window when new equipment is installed and while the traffic is shifted to our redundant infrastructure. This can include audio degradation or dropped calls. If you encounter a degradation in service, please wait 60 seconds, then try your call again.

What to do if you have questions or problems?
Please reach out to us; We would be happy to talk to you!

Our Customer Support team can be reached at
U.S. Toll Free +1 866 379 9442
United States +1 617.603.2299
Australia +61 2 8607 8029
France +33 97 518 6686
Germany +49 32 22 109 6038
Greece +30 211 198 3039
Ireland +353 76 888 7202
Israel +972 3 763 0658
Italy +39 02 94 75 2581
Japan +81 34 589 4674
Netherlands +31 20 241 0144
United Kingdom +44 330 808 0131
or visit our support page at fuzecommunity.force.com/support.
Jul 8, 16:51 EDT
Jul 12, 2019

No incidents reported.

Jul 11, 2019
Resolved - This incident has been resolved.
Jul 11, 13:26 EDT
Monitoring - We have resolved the issue, and expect that all services are functioning normally. We will monitor this event for the next 30 minutes before setting the status to "resolved." If you continue to experience issues, please contact support via the Community.

We apologize for any inconvenience caused and thank you for your patience while we worked to resolve this issue.
Jul 11, 12:43 EDT
Investigating - A subset of customers may be unable to access the portal. We are working on resuming services ASAP. We will continue to send updates as they are available. We apologize for any inconvenience caused and thank you for your patience.
Jul 11, 12:24 EDT
Jul 10, 2019

No incidents reported.

Jul 9, 2019

No incidents reported.

Jul 8, 2019

No incidents reported.

Jul 7, 2019

No incidents reported.

Jul 6, 2019

No incidents reported.

Jul 5, 2019

No incidents reported.