All Systems Operational

About This Site

Welcome to Fuze's home for live information on system and service statuses. Here you'll find live data on system performance. If there are any interruptions in service, a note will be posted here. We encourage you to also subscribe to the components that make the most sense for your business.

Voice Services - North America ? Operational
Boston   Operational
San Francisco   Operational
Voice Services - Latin America ? Operational
Brazil   Operational
Voice Services - Europe ? Operational
Frankfurt   Operational
London   Operational
Voice Services - Asia/Pacific ? Operational
Hong Kong   Operational
Sydney   Operational
Singapore   Operational
East Asia   Operational
Contact Center Services - North America ? Operational
Boston   Operational
San Francisco   Operational
Contact Center Services - Latin America ? Operational
Brazil   Operational
Contact Center Services - Europe ? Operational
Frankfurt   Operational
London   Operational
Contact Center Services - Asia/Pacific ? Operational
Hong Kong   Operational
Sydney   Operational
Singapore   Operational
East Asia   Operational
Messaging Services - North America ? Operational
Boston   Operational
San Francisco   Operational
Messaging Services - Latin America ? Operational
Brazil   Operational
Messaging Services - Europe ? Operational
London   Operational
Frankfurt   Operational
Messaging Services - Asia/Pacific ? Operational
Sydney   Operational
Hong Kong   Operational
Singapore   Operational
East Asia   Operational
Fuze Meetings - Global ? Operational
Fuze Meetings Services   Operational
Fax to Email - Global ? Operational
e-Fax Services   Operational
Admin Services - Global ? Operational
The Hub & Fuze Portal   ? Operational
Fuze Data, Reporting, and/or Analytics Services   ? Operational
SSO, Identity & Login Services   ? Operational
External Amazon Webservices ? Operational
AWS s3-ap-northeast-1   Operational
AWS s3-us-west-2   Operational
AWS s3-us-west-1   Operational
AWS sns-us-east-1   Operational
AWS sns-sa-east-1   Operational
AWS s3-eu-west-1   Operational
AWS s3-eu-central-1   Operational
AWS s3-ap-southeast-2   Operational
AWS s3-ap-southeast-1   Operational
AWS cloudFront   Operational
AWS ec2-eu-central-1   Operational
AWS ec2-eu-west-1   Operational
AWS ec2-sa-east-1   Operational
AWS ec2-us-east-1   Operational
AWS ec2-us-west-1   Operational
AWS elasticache-us-east-1   Operational
AWS elb-ap-southeast-1   Operational
AWS elb-ap-southeast-2   Operational
AWS elb-eu-central-1   Operational
AWS elb-eu-west-1   Operational
AWS elb-sa-east-1   Operational
AWS elb-us-east-1   Operational
AWS elb-us-west-1   Operational
AWS rds-ap-southeast-1   Operational
AWS rds-ap-southeast-2   Operational
AWS rds-eu-central-1   Operational
AWS rds-sa-east-1   Operational
AWS rds-us-east-1   Operational
AWS rds-us-west-1   Operational
AWS rds-us-west-2   Operational
AWS route53   Operational
AWS s3-sa-east-1   Operational
AWS s3-us-standard   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
What are we doing?
Fuze is upgrading a component of our hardware to scale with increased traffic for the foreseeable future.

Who is affected?
Customers located in North America using visual call events such as call parking indicators, buddy watch, and call status notifications.

Users logging into the Fuze Portal at https://portal.thinkingphones.com/jetspeed/portal/

When are we doing this?
Start: Saturday, July 21st 22:00 ET
End: Saturday, July 21st 24:00 ET

What will you experience during the work?
There will be two 60 second blips during this maintenance window where visual call events such as call parking indication lights, buddy watch, and call status notifications become delayed.

Additionally users may be unable to log into the Fuze Portal, located at https://portal.thinkingphones.com/jetspeed/portal/

What do you need to do?
Any delays related to the call events mentioned above should resolve themselves within 60 seconds.

What happens if it doesn't go as planned?
Maintenance will be reverted.

Who should you contact with questions?
If you have any questions, please reach out to our Customer Support team at
U.S. Toll Free +1 866 379 9442
United States +1 617.603.2299
Australia +61 2 8607 8029
France +33 97 518 6686
Germany +49 32 22 109 6038
Greece +30 211 198 3039
Ireland +353 76 888 7202
Israel +972 3 763 0658
Italy +39 02 94 75 2581
Japan +81 34 589 4674
Netherlands +31 20 241 0144
United Kingdom +44 330 808 0131
or visit our support page at fuzecommunity.force.com/support.
Posted on Jul 13, 19:32 EDT
Past Incidents
Jul 18, 2018

No incidents reported today.

Jul 17, 2018
Completed - The scheduled maintenance has been completed.
Jul 17, 22:05 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 22:00 EDT
Scheduled - What are we doing?
Fuze is restarting a process on one of our core switches in the San Francisco Data Center that is consuming a high amount of CPU. This action was recommended to us by the equipment manufacturer.

Who is affected?
Low potential for voice service impact for customers homed to our San Francisco Data Center.

When are we doing this?
Start: Tuesday, July 17th 22:00 ET
End: Tuesday, July 17th 22:05 ET

What will you experience during the work?
We do not expect a customer impact for this maintenance.

What do you need to do?
No action is required.

What happens if it doesn't go as planned?
Should the restart cause an unforeseen issue such as a core dump or crash, customers homed to our San Francisco Data Center may experience dropped calls. If a call is dropped please wait up to 60 seconds before attempting to initiate a new call.

Who should you contact with questions?
If you have any questions, please reach out to our Customer Support team at
U.S. Toll Free +1 866 379 9442
United States +1 617.603.2299
Australia +61 2 8607 8029
France +33 97 518 6686
Germany +49 32 22 109 6038
Greece +30 211 198 3039
Ireland +353 76 888 7202
Israel +972 3 763 0658
Italy +39 02 94 75 2581
Japan +81 34 589 4674
Netherlands +31 20 241 0144
United Kingdom +44 330 808 0131
or visit our support page at fuzecommunity.force.com/support.
Jul 17, 16:59 EDT
Resolved - This incident has been resolved.
Jul 17, 16:53 EDT
Monitoring - Service has been successfully restored to the Fuze Messaging platform. We will continue to monitor this incident for 30 minutes before considering it resolved. If you experience any further issues please restart the Fuze Client and reach out to Fuze Support if the problem persists. To ensure the quickest feedback, please make reference to incident 1928.

We apologize for any inconvenience caused and thank you for your patience while we worked to resolve this issue.
Jul 17, 16:17 EDT
Identified - We have identified that the issue affecting the Fuze Messaging platform is due to an ongoing Google Firebase service disruption. We are actively monitoring the situation and will ensure service is restored as quickly as possible. Additional updates will be provided as they become available. You may also monitor the incident on the Google Cloud Status Dashboard, Incident #18005:

https://status.cloud.google.com/incident/appengine/18005

We appreciate your patience and apologize again for any inconvenience caused.
Jul 17, 15:51 EDT
Investigating - Fuze is currently experiencing an outage with the Fuze Messaging platform and is working on resuming services as quickly as possible. We will continue to send updates as they are available. We apologize for any inconvenience caused and thank you for your patience.
Jul 17, 15:33 EDT
Jul 16, 2018

No incidents reported.

Jul 15, 2018

No incidents reported.

Jul 14, 2018

No incidents reported.

Jul 13, 2018

No incidents reported.

Jul 12, 2018

No incidents reported.

Jul 11, 2018

No incidents reported.

Jul 10, 2018

No incidents reported.

Jul 9, 2018

No incidents reported.

Jul 8, 2018

No incidents reported.

Jul 7, 2018

No incidents reported.

Jul 6, 2018

No incidents reported.

Jul 5, 2018

No incidents reported.

Jul 4, 2018

No incidents reported.