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Welcome to Fuze's home for live information on system and service statuses. Here you'll find live data on system performance. If there are any interruptions in service, a note will be posted here. We encourage you to also subscribe to the components that make the most sense for your business.

Voice Services - North America ? Operational
Ashburn, VA Operational
Boston, MA Operational
San Francisco, CA Operational
San Jose, CA Operational
Voice Services - Latin America ? Operational
São Paulo, BR Operational
Voice Services - Europe ? Operational
Frankfurt, DE Operational
London, UK Operational
Voice Services - Asia/Pacific ? Operational
Hong Kong, HK Operational
Sydney, AU Operational
Singapore, SG Operational
Voice Services - Africa ? Operational
Johannesburg, ZA Operational
Contact Center Services - North America ? Operational
Ashburn, VA Operational
Boston, MA Operational
San Francisco, CA Operational
San Jose, CA Operational
Contact Center Services - Latin America ? Operational
São Paulo, BR Operational
Contact Center Services - Europe ? Operational
Frankfurt, DE Operational
London, UK Operational
Contact Center Services - Asia/Pacific ? Operational
Hong Kong, HK Operational
Sydney, AU Operational
Singapore, SG Operational
Contact Center Services - Africa ? Operational
Johannesburg, ZA Operational
Messaging Services - North America ? Operational
Ashburn, VA Operational
Boston, MA Operational
San Francisco, CA Operational
San Jose, CA Operational
Messaging Services - Latin America ? Operational
São Paulo, BR Operational
Messaging Services - Europe ? Operational
London, UK Operational
Frankfurt, DE Operational
Messaging Services - Asia/Pacific ? Operational
Sydney, AU Operational
Hong Kong, HK Operational
Singapore, SG Operational
Messaging Services - Africa ? Operational
Johannesburg, ZA Operational
Fuze Meetings - Global ? Operational
Ashburn, VA Operational
Frankfurt, DE Operational
San Jose, CA Operational
Singapore, SG Operational
Sydney, AU Operational
Fax to Email - Global ? Operational
e-Fax Services Operational
Orcafax Services Operational
Admin Services - Global ? Operational
Fuze Hub ? Operational
Fuze Portal ? Operational
Fuze Help Center ? Operational
Fuze Data, Reporting, and/or Discover Services ? Operational
Device Provisioning Services ? Operational
Integrations - Global ? Operational
Fuze for Salesforce ? Operational
Fuze Connect ? Operational
Call Recording API ? Operational
Fuze Data API ? Operational
Hub API ? Operational
SCIM ? Operational
Fuze for Chrome ? Operational
Fuze for Firefox ? Operational
Fuze for Edge ? Operational
Fuze for Outlook ? Operational
Fuze for Office 365 ? Operational
Fuze for Slack ? Operational
Login Services - Global ? Operational
Warden ? Operational
SSO ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
San Francisco Point of Presence Maintenance - May 30th 22:00 EDT to May 30th 24:00 EDT (GMT-5) May 30, 22:00 - May 31, 00:00 EDT
Title:
San Francisco Point of Presence Maintenance - May 30th 22:00 EDT to May 30th 24:00 EDT (GMT-5)

What are we doing?
Fuze is performing network upgrades to optimize service.

Who is affected?
Customers who are homed to the San Francisco data center.

When are we doing this?
Start: Saturday, May 30th 22:00 EDT
End: Saturday, May 30th 24:00 EDT

What will you experience during the work?
You may experience brief interruptions of one minute duration throughout this 2 hour window.

What do you need to do?
If you experience any issues during this time we recommend waiting up to 60 seconds and trying again.

What happens if it doesn't go as planned?
Maintenance will be reverted.

Who should you contact with questions?
Please reach out to us; we would be happy to talk to you!

U.S. Toll Free +1 866 379 9442
United States +1 617.603.2299
Australia +61 2 8607 8029
France +33 97 518 6686
Germany +49 32 22 109 6038
Greece +30 211 198 3039
Ireland +353 76 888 7202
Israel +972 3 763 0658
Italy +39 02 94 75 2581
Japan +81 34 589 4674
Netherlands +31 20 241 0144
United Kingdom +44 330 808 0131

or visit our support page at fuzecommunity.force.com/support.
Posted on May 27, 10:25 EDT
Past Incidents
May 27, 2020

No incidents reported today.

May 26, 2020

No incidents reported.

May 25, 2020

No incidents reported.

May 24, 2020

No incidents reported.

May 23, 2020
UK and Germany Point of Presence Maintenance - May 23rd 23:00 BST (GMT +1) through May 23rd 24:00 BST (GMT +1)
Completed - The scheduled maintenance has been completed.
May 23, 19:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 18:00 EDT
Scheduled - What are we doing?
Fuze is upgrading various network components for a subset of nodes in the United Kingdom and Germany Points of Presence (PoP) as part of our ongoing global network upgrades to optimize service.

Nodes with 24x7 traffic are scheduled for Saturday, May 23rd 23:00 BST (GMT +1) to May 23rd 24:00 BST (GMT +1). All other nodes will be upgraded in batches over a series of 5 nights, Monday, May 18th - Friday, May 22nd from 23:00-24:00 BST, schedule detailed below.

NOTE: The maintenance activities during each window will be for a distinct set of nodes and unless a maintenance is reverted, no node should be included in more than one maintenance window.

Who is affected?
Customers who are homed to an affected node in either the United Kingdom or Germany Data Centers.

When are we doing this?
Monday, May 18th, 23:00 BST through Monday, May 18th, 24:00 BST
Tuesday, May 19th, 23:00 BST through Tuesday, May 19th, 24:00 BST
Wednesday, May 20th, 23:00 BST through Wednesday, May 20th, 24:00 BST
Thursday, May 21st, 23:00 BST through Thursday, May 21st, 24:00 BST
Friday, May 22nd, 23:00 BST through Friday, May 22nd, 24:00 BST
Saturday, May 23rd, 23:00 BST through Saturday, May 23rd, 24:00 BST

What will you experience during the work?
You may experience brief interruptions of service (up to 30 seconds each time) throughout this 1-hour window while the new configuration is being applied causing peers to move between primary and secondary servers. Fuze Contact Center (FCC) will be unavailable during this time.

What do you need to do?
If you experience any issues with Fuze Voice services during this time we recommend waiting up to 30 seconds and trying again.

What happens if it doesn't go as planned?
Maintenance will be reverted.

Who should you contact with questions?
Please reach out to us; we would be happy to talk to you!

Open a support case by visiting the Fuze Support Community at fuzecommunity.force.com/support

Or call us at:
U.S. Toll Free +1 866 379 9442
United States +1 617.603.2299
Australia +61 2 8607 8029
France +33 97 518 6686
Germany +49 32 22 109 6038
Greece +30 211 198 3039
Ireland +353 76 888 7202
Israel +972 3 763 0658
Italy +39 02 94 75 2581
Japan +81 34 589 4674
Netherlands +31 20 241 0144
United Kingdom +44 330 808 0131
May 11, 14:38 EDT
May 22, 2020
UK and Germany Point of Presence Maintenance - May 22nd 23:00 BST (GMT +1) through May 22nd 24:00 BST (GMT +1)
Completed - The scheduled maintenance has been completed.
May 22, 19:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 18:00 EDT
Scheduled - What are we doing?
Fuze is upgrading various network components for a subset of nodes in the United Kingdom and Germany Points of Presence (PoP) as part of our ongoing global network upgrades to optimize service.

Nodes with 24x7 traffic are scheduled for Saturday, May 23rd 23:00 BST (GMT +1) to May 23rd 24:00 BST (GMT +1). All other nodes will be upgraded in batches over a series of 5 nights, Monday, May 18th - Friday, May 22nd from 23:00-24:00 BST, schedule detailed below.

NOTE: The maintenance activities during each window will be for a distinct set of nodes and unless a maintenance is reverted, no node should be included in more than one maintenance window.

Who is affected?
Customers who are homed to an affected node in either the United Kingdom or Germany Data Centers.

When are we doing this?
Monday, May 18th, 23:00 BST through Monday, May 18th, 24:00 BST
Tuesday, May 19th, 23:00 BST through Tuesday, May 19th, 24:00 BST
Wednesday, May 20th, 23:00 BST through Wednesday, May 20th, 24:00 BST
Thursday, May 21st, 23:00 BST through Thursday, May 21st, 24:00 BST
Friday, May 22nd, 23:00 BST through Friday, May 22nd, 24:00 BST
Saturday, May 23rd, 23:00 BST through Saturday, May 23rd, 24:00 BST

What will you experience during the work?
You may experience brief interruptions of service (up to 30 seconds each time) throughout this 1-hour window while the new configuration is being applied causing peers to move between primary and secondary servers. Fuze Contact Center (FCC) will be unavailable during this time.

What do you need to do?
If you experience any issues with Fuze Voice services during this time we recommend waiting up to 30 seconds and trying again.

What happens if it doesn't go as planned?
Maintenance will be reverted.

Who should you contact with questions?
Please reach out to us; we would be happy to talk to you!

Open a support case by visiting the Fuze Support Community at fuzecommunity.force.com/support

Or call us at:
U.S. Toll Free +1 866 379 9442
United States +1 617.603.2299
Australia +61 2 8607 8029
France +33 97 518 6686
Germany +49 32 22 109 6038
Greece +30 211 198 3039
Ireland +353 76 888 7202
Israel +972 3 763 0658
Italy +39 02 94 75 2581
Japan +81 34 589 4674
Netherlands +31 20 241 0144
United Kingdom +44 330 808 0131
May 22, 18:00 EDT
May 21, 2020
UK and Germany Point of Presence Maintenance - May 21st 23:00 BST (GMT +1) through May 21st 24:00 BST (GMT +1)
Completed - The scheduled maintenance has been completed.
May 21, 19:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 18:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
May 11, 14:41 EDT
Scheduled - What are we doing?
Fuze is upgrading various network components for a subset of nodes in the United Kingdom and Germany Points of Presence (PoP) as part of our ongoing global network upgrades to optimize service.

Nodes with 24x7 traffic are scheduled for Saturday, May 23rd 23:00 BST (GMT +1) to May 23rd 24:00 BST (GMT +1). All other nodes will be upgraded in batches over a series of 5 nights, Monday, May 18th - Friday, May 22nd from 23:00-24:00 BST, schedule detailed below.

NOTE: The maintenance activities during each window will be for a distinct set of nodes and unless a maintenance is reverted, no node should be included in more than one maintenance window.

Who is affected?
Customers who are homed to an affected node in either the United Kingdom or Germany Data Centers.

When are we doing this?
Monday, May 18th, 23:00 BST through Monday, May 18th, 24:00 BST
Tuesday, May 19th, 23:00 BST through Tuesday, May 19th, 24:00 BST
Wednesday, May 20th, 23:00 BST through Wednesday, May 20th, 24:00 BST
Thursday, May 21st, 23:00 BST through Thursday, May 21st, 24:00 BST
Friday, May 22nd, 23:00 BST through Friday, May 22nd, 24:00 BST
Saturday, May 23rd, 23:00 BST through Saturday, May23rd, 24:00 BST

What will you experience during the work?
You may experience brief interruptions of service (up to 30 seconds each time) throughout this 1-hour window while the new configuration is being applied causing peers to move between primary and secondary servers. Fuze Contact Center (FCC) will be unavailable during this time.

What do you need to do?
If you experience any issues with Fuze Voice services during this time we recommend waiting up to 30 seconds and trying again.

What happens if it doesn't go as planned?
Maintenance will be reverted.

Who should you contact with questions?
Please reach out to us; we would be happy to talk to you!

Open a support case by visiting the Fuze Support Community at fuzecommunity.force.com/support

Or call us at:
U.S. Toll Free +1 866 379 9442
United States +1 617.603.2299
Australia +61 2 8607 8029
France +33 97 518 6686
Germany +49 32 22 109 6038
Greece +30 211 198 3039
Ireland +353 76 888 7202
Israel +972 3 763 0658
Italy +39 02 94 75 2581
Japan +81 34 589 4674
Netherlands +31 20 241 0144
United Kingdom +44 330 808 0131
May 11, 14:34 EDT
May 20, 2020
UK and Germany Point of Presence Maintenance - May 20th 23:00 BST (GMT +1) through May 20th 24:00 BST (GMT +1)
Completed - The scheduled maintenance has been completed.
May 20, 19:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 18:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
May 11, 14:40 EDT
Scheduled - What are we doing?
Fuze is upgrading various network components for a subset of nodes in the United Kingdom and Germany Points of Presence (PoP) as part of our ongoing global network upgrades to optimize service.

Nodes with 24x7 traffic are scheduled for Saturday, May 23rd 23:00 BST (GMT +1) to May 23rd 24:00 BST (GMT +1). All other nodes will be upgraded in batches over a series of 5 nights, Monday, May 18th - Friday, May 22nd from 23:00-24:00 BST, schedule detailed below.

NOTE: The maintenance activities during each window will be for a distinct set of nodes and unless a maintenance is reverted, no node should be included in more than one maintenance window.

Who is affected?
Customers who are homed to an affected node in either the United Kingdom or Germany Data Centers.

When are we doing this?
Monday, May 18th, 23:00 BST through Monday, May 18th, 24:00 BST
Tuesday, May 19th, 23:00 BST through Tuesday, May 19th, 24:00 BST
Wednesday, May 20th, 23:00 BST through Wednesday, May 20th, 24:00 BST
Thursday, May 21st, 23:00 BST through Thursday, May 21st, 24:00 BST
Friday, May 22nd, 23:00 BST through Friday, May 22nd, 24:00 BST
Saturday, May 23rd, 23:00 BST through Saturday, May23rd, 24:00 BST

What will you experience during the work?
You may experience brief interruptions of service (up to 30 seconds each time) throughout this 1-hour window while the new configuration is being applied causing peers to move between primary and secondary servers. Fuze Contact Center (FCC) will be unavailable during this time.

What do you need to do?
If you experience any issues with Fuze Voice services during this time we recommend waiting up to 30 seconds and trying again.

What happens if it doesn't go as planned?
Maintenance will be reverted.

Who should you contact with questions?
Please reach out to us; we would be happy to talk to you!

Open a support case by visiting the Fuze Support Community at fuzecommunity.force.com/support

Or call us at:
U.S. Toll Free +1 866 379 9442
United States +1 617.603.2299
Australia +61 2 8607 8029
France +33 97 518 6686
Germany +49 32 22 109 6038
Greece +30 211 198 3039
Ireland +353 76 888 7202
Israel +972 3 763 0658
Italy +39 02 94 75 2581
Japan +81 34 589 4674
Netherlands +31 20 241 0144
United Kingdom +44 330 808 0131
May 11, 14:31 EDT
May 19, 2020
UK and Germany Point of Presence Maintenance - May 19th 23:00 BST (GMT +1) through May 19th 24:00 BST (GMT +1)
Completed - The scheduled maintenance has been completed.
May 19, 19:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 18:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
May 11, 14:39 EDT
Scheduled - What are we doing?
Fuze is upgrading various network components for a subset of nodes in the United Kingdom and Germany Points of Presence (PoP) as part of our ongoing global network upgrades to optimize service.

Nodes with 24x7 traffic are scheduled for Saturday, May 23rd 23:00 BST (GMT +1) to May 23rd 24:00 BST (GMT +1). All other nodes will be upgraded in batches over a series of 5 nights, Monday, May 18th - Friday, May 22nd from 23:00-24:00 BST, schedule detailed below.

NOTE: The maintenance activities during each window will be for a distinct set of nodes and unless a maintenance is reverted, no node should be included in more than one maintenance window.

Who is affected?
Customers who are homed to an affected node in either the United Kingdom or Germany Data Centers.

When are we doing this?
Monday, May 18th, 23:00 BST through Monday, May 18th, 24:00 BST
Tuesday, May 19th, 23:00 BST through Tuesday, May 19th, 24:00 BST
Wednesday, May 20th, 23:00 BST through Wednesday, May 20th, 24:00 BST
Thursday, May 21st, 23:00 BST through Thursday, May 21st, 24:00 BST
Friday, May 22nd, 23:00 BST through Friday, May 22nd, 24:00 BST
Saturday, May 23rd, 23:00 BST through Saturday, May23rd, 24:00 BST

What will you experience during the work?
You may experience brief interruptions of service (up to 30 seconds each time) throughout this 1-hour window while the new configuration is being applied causing peers to move between primary and secondary servers. Fuze Contact Center (FCC) will be unavailable during this time.

What do you need to do?
If you experience any issues with Fuze Voice services during this time we recommend waiting up to 30 seconds and trying again.

What happens if it doesn't go as planned?
Maintenance will be reverted.

Who should you contact with questions?
Please reach out to us; we would be happy to talk to you!

Open a support case by visiting the Fuze Support Community at fuzecommunity.force.com/support

Or call us at:
U.S. Toll Free +1 866 379 9442
United States +1 617.603.2299
Australia +61 2 8607 8029
France +33 97 518 6686
Germany +49 32 22 109 6038
Greece +30 211 198 3039
Ireland +353 76 888 7202
Israel +972 3 763 0658
Italy +39 02 94 75 2581
Japan +81 34 589 4674
Netherlands +31 20 241 0144
United Kingdom +44 330 808 0131
May 11, 14:30 EDT
May 18, 2020
Fuze SMS/MMS Update - May 18th 22:00 EST to May 18th 22:30 EST (GMT-5)
Completed - The scheduled maintenance has been completed.
May 18, 22:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 22:01 EDT
Scheduled - What are we doing?
Fuze is performing a mandatory update to our SMS/MMS infrastructure to optimize service.

Who is affected?
Users who are attempting to send SMS/MMS messages throughout the specified maintenance window.

When are we doing this?
Start: Monday, May 18th 22:00 EST
End: Monday, May 18th 22:30 EST

What will you experience during the work?
You may experience brief interruptions of SMS/MMS service throughout this 30 minute window.

What do you need to do?
If you experience any issues with SMS/MMS during this time we recommend waiting up to 60 seconds and trying again.

What happens if it doesn't go as planned?
Maintenance will be reverted.

Who should you contact with questions?
Please reach out to us; we would be happy to talk to you!

U.S. Toll Free +1 866 379 9442
United States +1 617.603.2299
Australia +61 2 8607 8029
France +33 97 518 6686
Germany +49 32 22 109 6038
Greece +30 211 198 3039
Ireland +353 76 888 7202
Israel +972 3 763 0658
Italy +39 02 94 75 2581
Japan +81 34 589 4674
Netherlands +31 20 241 0144
United Kingdom +44 330 808 0131

or visit our support page at fuzecommunity.force.com/support.
May 12, 17:14 EDT
UK and Germany Point of Presence Maintenance - May 18th 23:00 BST (GMT +1) through May 23rd 24:00 BST (GMT +1)
Completed - The scheduled maintenance has been completed.
May 18, 19:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 18:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
May 11, 14:38 EDT
Scheduled - What are we doing?
Fuze is upgrading various network components for a subset of nodes in the United Kingdom and Germany Points of Presence (PoP) as part of our ongoing global network upgrades to optimize service.

Nodes with 24x7 traffic are scheduled for Saturday, May 23rd 23:00 BST (GMT +1) to May 23rd 24:00 BST (GMT +1). All other nodes will be upgraded in batches over a series of 5 nights, Monday, May 18th - Friday, May 22nd from 23:00-24:00 BST, schedule detailed below.

NOTE: The maintenance activities during each window will be for a distinct set of nodes and unless a maintenance is reverted, no node should be included in more than one maintenance window.

Who is affected?
Customers who are homed to an affected node in either the United Kingdom or Germany Data Centers.

When are we doing this?
Monday, May 18th, 23:00 BST through Monday, May 18th, 24:00 BST
Tuesday, May 19th, 23:00 BST through Tuesday, May 19th, 24:00 BST
Wednesday, May 20th, 23:00 BST through Wednesday, May 20th, 24:00 BST
Thursday, May 21st, 23:00 BST through Thursday, May 21st, 24:00 BST
Friday, May 22nd, 23:00 BST through Friday, May 22nd, 24:00 BST
Saturday, May 23rd, 23:00 BST through Saturday, May23rd, 24:00 BST

What will you experience during the work?
You may experience brief interruptions of service (up to 30 seconds each time) throughout this 1-hour window while the new configuration is being applied causing peers to move between primary and secondary servers. Fuze Contact Center (FCC) will be unavailable during this time.

What do you need to do?
If you experience any issues with Fuze Voice services during this time we recommend waiting up to 30 seconds and trying again.

What happens if it doesn't go as planned?
Maintenance will be reverted.

Who should you contact with questions?
Please reach out to us; we would be happy to talk to you!

Open a support case by visiting the Fuze Support Community at fuzecommunity.force.com/support

Or call us at:
U.S. Toll Free +1 866 379 9442
United States +1 617.603.2299
Australia +61 2 8607 8029
France +33 97 518 6686
Germany +49 32 22 109 6038
Greece +30 211 198 3039
Ireland +353 76 888 7202
Israel +972 3 763 0658
Italy +39 02 94 75 2581
Japan +81 34 589 4674
Netherlands +31 20 241 0144
United Kingdom +44 330 808 0131
May 11, 14:16 EDT
May 17, 2020

No incidents reported.

May 16, 2020

No incidents reported.

May 15, 2020

No incidents reported.

May 14, 2020

No incidents reported.

May 13, 2020

No incidents reported.

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