All Systems Operational

About This Site

Welcome to Fuze's home for live information on system and service statuses. Here you'll find live data on system performance. If there are any interruptions in service, a note will be posted here. We encourage you to also subscribe to the components that make the most sense for your business.

Voice Services - North America ? Operational
Boston Operational
San Francisco Operational
Voice Services - Latin America ? Operational
Brazil Operational
Voice Services - Europe ? Operational
Frankfurt Operational
London Operational
Voice Services - Asia/Pacific ? Operational
Hong Kong Operational
Sydney Operational
Singapore Operational
East Asia Operational
Contact Center Services - North America ? Operational
Boston Operational
San Francisco Operational
Contact Center Services - Latin America ? Operational
Brazil Operational
Contact Center Services - Europe ? Operational
Frankfurt Operational
London Operational
Contact Center Services - Asia/Pacific ? Operational
Hong Kong Operational
Sydney Operational
Singapore Operational
East Asia Operational
Messaging Services - North America ? Operational
Boston Operational
San Francisco Operational
Messaging Services - Latin America ? Operational
Brazil Operational
Messaging Services - Europe ? Operational
London Operational
Frankfurt Operational
Messaging Services - Asia/Pacific ? Operational
Sydney Operational
Hong Kong Operational
Singapore Operational
East Asia Operational
Fuze Meetings - Global ? Operational
Fuze Meetings Services Operational
Fax to Email - Global ? Operational
e-Fax Services Operational
Admin Services - Global ? Operational
The Hub & Fuze Portal ? Operational
Fuze Data, Reporting, and/or Analytics Services ? Operational
SSO, Identity & Login Services ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 19, 2019

No incidents reported today.

Aug 18, 2019

No incidents reported.

Aug 17, 2019

No incidents reported.

Aug 16, 2019

No incidents reported.

Aug 15, 2019

No incidents reported.

Aug 14, 2019
Whaleback Platform Maintenance - August 14th at 21:00 EDT (GMT-5)
Completed - The scheduled maintenance has been completed.
Aug 14, 23:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 21:00 EDT
Scheduled - What are we doing?
We will be doing an emergency update to the Faxcom software for our Whaleback/Orca Fax platform, as well as updating the underlying platforms the software runs on. This maintenance will not affect Portal based eFaxing.

Why are we doing this?
This upgrade is to resolve potential stability issues within the Faxcom software.

When are we doing this?
Start: Wed, Aug 14 21:00 EDT
End: Wed, Aug 24 23:00 EDT

How will you be affected?
During this time, the Whaleback platform will be unavailable. Any faxes that are being sent during the maintenance window will be queued and delivered when the maintenance is done.

What happens if it doesn't go as planned?
Maintenance will be reverted.

What to do if you have questions or problems?
Please reach out to us; we would be happy to talk to you!

Our Customer Support team can be reached at
U.S. Toll Free +1 866 379 9442
United States +1 617.603.2299
Australia +61 2 8607 8029
France +33 97 518 6686
Germany +49 32 22 109 6038
Greece +30 211 198 3039
Ireland +353 76 888 7202
Israel +972 3 763 0658
Italy +39 02 94 75 2581
Japan +81 34 589 4674
Netherlands +31 20 241 0144
United Kingdom +44 330 808 0131

or visit our support page at fuzecommunity.force.com/support.
Aug 14, 19:36 EDT
Aug 13, 2019
Service Degradation - Portal changes
Resolved - We have resolved the issue, and expect that all services are functioning normally. A postmortem will be posted shortly, and you will be notified.

Again, we apologize for any inconvenience caused and thank you for your patience while we worked to resolve this issue.
Aug 13, 09:59 EDT
Monitoring - We have resolved the issue, and expect that all services are functioning normally. We will monitor this event for the next 30 minutes before setting the status to "resolved." If you continue to experience issues, please contact support via the Community, or by emailing support@fuze.com.

We apologize for any inconvenience caused and thank you for your patience while we worked to resolve this issue.
Aug 13, 08:18 EDT
Investigating - We are currently investigating an issue with processing changes through the Fuze Portal. Changes are able to be saved in the Portal and are being queued for processing. We will provide additional updates as soon as available. We apologize for any inconvenience caused and appreciate your patience.
Aug 13, 07:30 EDT
Aug 12, 2019
Partial Outage - provisioning new users via Hub
Resolved - We have resolved the issue, and expect that all services are functioning normally. A postmortem will be posted shortly, and you will be notified.

Again, we apologize for any inconvenience caused and thank you for your patience while we worked to resolve this issue.
Aug 12, 10:32 EDT
Update - We are in the process of implementing the workaround. If you are still experiencing issues, please contact support via the Community, or by emailing support@fuze.com.
Aug 12, 09:23 EDT
Update - A fix has been identified and you should see service returning to normal ASAP.
We apologize for any inconvenience this may have caused and we appreciate for your patience.
Aug 12, 08:53 EDT
Identified - We have identified the issue, and we are actively working to resolve it as quickly as we can. You will receive an update when the issue has been resolved.

We apologize for any inconvenience this may have caused and we appreciate for your patience.
Aug 12, 07:57 EDT
Update - We are continuing our investigation into the issue and the issue appears to be affecting only some customers. Once the issue is identified, you will be alerted immediately.
Aug 12, 06:44 EDT
Investigating - We are currently experiencing a partial outage in the hub, it does not give 'choose service' option while creating a new user or allocating a new service to an user. Rest assured, we are working diligently to identify the issue and will provide regular updates until the issue has been resolved. We apologize for any inconvenience this may cause and thank you for your patience.
Aug 12, 04:18 EDT
Major Outage - Portal is down
Resolved - We have resolved the issue, and expect that all services are functioning normally. A postmortem will be posted shortly, and you will be notified.

Again, we apologize for any inconvenience caused and thank you for your patience while we worked to resolve this issue.
Aug 12, 04:13 EDT
Monitoring - We have resolved the issue, and expect that all services are functioning normally. We will monitor this event for the next 30 minutes before setting the status to "resolved." If you continue to experience issues, please contact support via the Community, or by emailing support@fuze.com. To ensure the quickest feedback, please make reference to incident 3367.

We apologize for any inconvenience caused and thank you for your patience while we worked to resolve this issue.
Aug 12, 02:52 EDT
Investigating - We have resolved the issue, and expect that all services are functioning normally. We will monitor this event for the next 30 minutes before setting the status to "resolved." If you continue to experience issues, please contact support via the Community, or by emailing support@fuze.com. To ensure the quickest feedback, please make reference to portal incident 19603.

We apologize for any inconvenience caused and thank you for your patience while we worked to resolve this issue.
Aug 12, 02:49 EDT
Identified - We have identified the issue, and we are actively working on resolving this asap. We are unable to provide an estimated time to resolution, however we will provide status updates as they become available, and until the issue has been resolved.
Aug 12, 02:32 EDT
Investigating - We are currently experiencing an outage with Fuze Portal, it opens as blank.
We are working on resuming services ASAP. We will continue to send updates as they are available. We apologize for any inconvenience caused and thank you for your patience.
Aug 12, 02:13 EDT
Aug 11, 2019
Meeting Servers Maintenance - August 10th at 22:00 EDT (GMT-5)
Completed - The scheduled maintenance has been completed.
Aug 11, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 22:00 EDT
Scheduled - What are we doing?
We will be migrating our existing Meetings Servers’ nodes to new nodes within the Amazon Web Services cloud.

Why are we doing this?
We are performing this migration to provide an enhanced meetings platform.

When are we doing this?
Start: Sat, Aug 10 22:00 EDT
End: Sun, Aug 11 02:00 EDT

How will you be affected?
Customers may experience brief periods throughout this 4-hour window where new meetings will not be initialized while the migration is underway; customers who are already in established meetings will be unaffected. If you encounter a degradation in service, please wait a few minutes, then try your meeting again.

What happens if it doesn't go as planned?
The migration will be reverted.

What to do if you have questions or problems?
Please reach out to us; We would be happy to talk to you!

Our Customer Support team can be reached at
U.S. Toll Free +1 866 379 9442
United States +1 617.603.2299
Australia +61 2 8607 8029
France +33 97 518 6686
Germany +49 32 22 109 6038
Greece +30 211 198 3039
Ireland +353 76 888 7202
Israel +972 3 763 0658
Italy +39 02 94 75 2581
Japan +81 34 589 4674
Netherlands +31 20 241 0144
United Kingdom +44 330 808 0131
or visit our support page at fuzecommunity.force.com/support.
Aug 8, 17:44 EDT
San Francisco Data Center Network Maintenance - August 10th at 19:00 PDT (GMT-8)
Completed - The scheduled maintenance has been completed.
Aug 11, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 22:00 EDT
Scheduled - What are we doing?
We will be migrating and power-cycling our network cores along with installing next generation equipment.

Why are we doing this?
We are upgrading our core components to provide a more powerful and faster routing platform. We are also installing next generation equipment as part of our ongoing global network upgrades to optimize service.

When are we doing this?
Start: Sat, Aug 10 19:00 PDT
End: Sat, Aug 10 23:00 PDT

How will you be affected?
Customers hosted on the San Francisco Data Center may experience momentary interruptions of service (up to 60 seconds) throughout this 4 hour window when new equipment is installed and while the traffic is shifted to our redundant infrastructure. This can include audio degradation or dropped calls. If you encounter a degradation in service, please wait 60 seconds, then try your call again.

What happens if it doesn't go as planned?
Maintenance will be reverted.

What to do if you have questions or problems?
Please reach out to us; We would be happy to talk to you!

Our Customer Support team can be reached at
U.S. Toll Free +1 866 379 9442
United States +1 617.603.2299
Australia +61 2 8607 8029
France +33 97 518 6686
Germany +49 32 22 109 6038
Greece +30 211 198 3039
Ireland +353 76 888 7202
Israel +972 3 763 0658
Italy +39 02 94 75 2581
Japan +81 34 589 4674
Netherlands +31 20 241 0144
United Kingdom +44 330 808 0131

or visit our support page at fuzecommunity.force.com/support.
Aug 6, 11:57 EDT
Aug 10, 2019
San Francisco Data Center Network Maintenance - August 9th at 19:00 PDT (GMT-8)
Completed - The scheduled maintenance has been completed.
Aug 10, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 22:00 EDT
Scheduled - What are we doing?
We will be performing preparation and staging work for additional weekend maintenance.

Why are we doing this?
We are preparing to upgrade our core components to provide a more enhanced routing platform. We are also staging installs of next generation equipment as part of our ongoing global network upgrades to optimize service.

When are we doing this?
Start: Fri, Aug 9 19:00 PDT
End: Fri, Aug 9 23:00 PDT

How will you be affected?
Customers hosted on the San Francisco Data Center may experience momentary interruptions of service (up to 60 seconds) throughout this 4 hour window while traffic is shifted to our redundant infrastructure. This can include audio degradation or dropped calls. If you encounter a degradation in service, please wait 60 seconds, then try your call again.

What happens if it doesn't go as planned?
Maintenance will be reverted.

What to do if you have questions or problems?
Please reach out to us; We would be happy to talk to you!

Our Customer Support team can be reached at
U.S. Toll Free +1 866 379 9442
United States +1 617.603.2299
Australia +61 2 8607 8029
France +33 97 518 6686
Germany +49 32 22 109 6038
Greece +30 211 198 3039
Ireland +353 76 888 7202
Israel +972 3 763 0658
Italy +39 02 94 75 2581
Japan +81 34 589 4674
Netherlands +31 20 241 0144
United Kingdom +44 330 808 0131

or visit our support page at fuzecommunity.force.com/support.
Aug 6, 11:55 EDT
Aug 8, 2019

No incidents reported.

Aug 7, 2019

No incidents reported.

Aug 6, 2019

No incidents reported.

Aug 5, 2019

No incidents reported.

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