All Systems Operational

About This Site

Welcome to Fuze's home for live information on system and service statuses. Here you'll find live data on system performance. If there are any interruptions in service, a note will be posted here. We encourage you to also subscribe to the components that make the most sense for your business.

Voice Services - North America ? Operational
Boston   Operational
San Francisco   Operational
Voice Services - Latin America ? Operational
Brazil   Operational
Voice Services - Europe ? Operational
Frankfurt   Operational
London   Operational
Voice Services - Asia/Pacific ? Operational
Hong Kong   Operational
Sydney   Operational
Singapore   Operational
East Asia   Operational
Contact Center Services - North America ? Operational
Boston   Operational
San Francisco   Operational
Contact Center Services - Latin America ? Operational
Brazil   Operational
Contact Center Services - Europe ? Operational
Frankfurt   Operational
London   Operational
Contact Center Services - Asia/Pacific ? Operational
Hong Kong   Operational
Sydney   Operational
Singapore   Operational
East Asia   Operational
Messaging Services - North America ? Operational
Boston   Operational
San Francisco   Operational
Messaging Services - Latin America ? Operational
Brazil   Operational
Messaging Services - Europe ? Operational
London   Operational
Frankfurt   Operational
Messaging Services - Asia/Pacific ? Operational
Sydney   Operational
Hong Kong   Operational
Singapore   Operational
East Asia   Operational
Fuze Meetings - Global ? Operational
Fuze Meetings Services   Operational
Fax to Email - Global ? Operational
e-Fax Services   Operational
Admin Services - Global ? Operational
The Hub & Fuze Portal   ? Operational
Fuze Data, Reporting, and/or Analytics Services   ? Operational
SSO, Identity & Login Services   ? Operational
External Amazon Webservices ? Operational
AWS s3-ap-northeast-1   Operational
AWS s3-us-west-2   Operational
AWS s3-us-west-1   Operational
AWS sns-us-east-1   Operational
AWS sns-sa-east-1   Operational
AWS s3-eu-west-1   Operational
AWS s3-eu-central-1   Operational
AWS s3-ap-southeast-2   Operational
AWS s3-ap-southeast-1   Operational
AWS cloudFront   Operational
AWS ec2-eu-central-1   Operational
AWS ec2-eu-west-1   Operational
AWS ec2-sa-east-1   Operational
AWS ec2-us-east-1   Operational
AWS ec2-us-west-1   Operational
AWS elasticache-us-east-1   Operational
AWS elb-ap-southeast-1   Operational
AWS elb-ap-southeast-2   Operational
AWS elb-eu-central-1   Operational
AWS elb-eu-west-1   Operational
AWS elb-sa-east-1   Operational
AWS elb-us-east-1   Operational
AWS elb-us-west-1   Operational
AWS rds-ap-southeast-1   Operational
AWS rds-ap-southeast-2   Operational
AWS rds-eu-central-1   Operational
AWS rds-sa-east-1   Operational
AWS rds-us-east-1   Operational
AWS rds-us-west-1   Operational
AWS rds-us-west-2   Operational
AWS route53   Operational
AWS s3-sa-east-1   Operational
AWS s3-us-standard   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 21, 2018

No incidents reported today.

May 20, 2018

No incidents reported.

May 19, 2018

No incidents reported.

May 18, 2018

No incidents reported.

May 17, 2018

No incidents reported.

May 16, 2018

No incidents reported.

May 15, 2018

No incidents reported.

May 14, 2018

No incidents reported.

May 13, 2018

No incidents reported.

May 12, 2018
Completed - The scheduled maintenance has been completed.
May 12, 18:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 17:00 EDT
Scheduled - What are we doing?
Fuze is performing maintenance on our legacy conference bridge system. These are also known as MeetMe rooms.

Who is affected?
Customers using legacy conference bridges during this maintenance.

Note: This will NOT affect Fuze Meetings.

When are we doing this?
Start: Saturday, May 12th 17:00 ET
End: Saturday, May 12th 18:00 ET

What will you experience during the work?
Customers using a legacy conference bridge may experience dropped calls during this maintenance.

What do you need to do?
If the conference bridge is dropped, wait up to 60 seconds and call back into your existing conference bridge.

Alternatively, you can set up a Fuze Meeting which will be unaffected by this maintenance. For more information on scheduling a Fuze meeting see https://fuzecommunity.force.com/support/s/article/Fuze-Desktop-Scheduling-a-Meeting

What happens if it doesn't go as planned?
Maintenance will be reverted.

Who should you contact with questions?
If you have any questions, please reach out to our Customer Support team at
U.S. Toll Free +1 866 379 9442
United States +1 617.603.2299
Australia +61 2 8607 8029
France +33 97 518 6686
Germany +49 32 22 109 6038
Greece +30 211 198 3039
Ireland +353 76 888 7202
Israel +972 3 763 0658
Italy +39 02 94 75 2581
Japan +81 34 589 4674
Netherlands +31 20 241 0144
United Kingdom +44 330 808 0131
or visit our support page at fuzecommunity.force.com/support.
May 11, 13:06 EDT
May 11, 2018

No incidents reported.

May 10, 2018
Resolved - We have resolved the issue, and expect that all meetings are now available.

Again, we apologize for any inconvenience caused and thank you for your patience while we worked to resolve this issue.
May 10, 16:58 EDT
Update - We are still working on resolving this issue so service can be resumed ASAP. Once the issue has been resolved, you will be alerted immediately.
May 10, 05:34 EDT
Identified - A portion of meetings data from May 8th will be unavailable in Fuze Data. Our team is aware of the issue and is working to resolve it currently.
May 9, 16:41 EDT
May 8, 2018

No incidents reported.

May 7, 2018
Resolved - We have resolved the issue, and expect that all services are functioning normally.
May 7, 19:37 EDT
Monitoring - We have resolved the issue, and expect that all services are functioning normally. We will monitor this event for the next 30 minutes before setting the status to "resolved." If you continue to experience issues, please contact support via the Community, or by emailing support@fuze.com. To ensure the quickest feedback, please make reference to incident 1648.

We apologize for any inconvenience caused and thank you for your patience while we worked to resolve this issue.
May 7, 18:39 EDT
Investigating - We are currently experiencing issues affecting a portion of our customers. They may experience issues with FCC data populating as well as Quality of Service issues on call servers within the same zone. This has since been escalated and is being investigated.
May 7, 16:14 EDT