All Systems Operational

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Welcome to Fuze's home for live information on system and service statuses. Here you'll find live data on system performance. If there are any interruptions in service, a note will be posted here. We encourage you to also subscribe to the components that make the most sense for your business.

Voice Services - North America ? Operational
Ashburn, VA Operational
Boston, MA Operational
San Francisco, CA Operational
San Jose, CA Operational
Voice Services - Latin America ? Operational
São Paulo, BR Operational
Voice Services - Europe ? Operational
Frankfurt, DE Operational
London, UK Operational
Voice Services - Asia/Pacific ? Operational
Hong Kong, HK Operational
Sydney, AU Operational
Singapore, SG Operational
Voice Services - Africa ? Operational
Johannesburg, ZA Operational
Contact Center Services - North America ? Operational
Ashburn, VA Operational
Boston, MA Operational
San Francisco, CA Operational
San Jose, CA Operational
Contact Center Services - Latin America ? Operational
São Paulo, BR Operational
Contact Center Services - Europe ? Operational
Frankfurt, DE Operational
London, UK Operational
Contact Center Services - Asia/Pacific ? Operational
Hong Kong, HK Operational
Sydney, AU Operational
Singapore, SG Operational
Contact Center Services - Africa ? Operational
Johannesburg, ZA Operational
Messaging Services - North America ? Operational
Ashburn, VA Operational
Boston, MA Operational
San Francisco, CA Operational
San Jose, CA Operational
Messaging Services - Latin America ? Operational
São Paulo, BR Operational
Messaging Services - Europe ? Operational
London, UK Operational
Frankfurt, DE Operational
Messaging Services - Asia/Pacific ? Operational
Sydney, AU Operational
Hong Kong, HK Operational
Singapore, SG Operational
Messaging Services - Africa ? Operational
Johannesburg, ZA Operational
Fuze Meetings - Global ? Operational
Ashburn, VA Operational
Frankfurt, DE Operational
San Jose, CA Operational
Singapore, SG Operational
Sydney, AU Operational
Fax to Email - Global ? Operational
e-Fax Services Operational
Orcafax Services Operational
Admin Services - Global ? Operational
Fuze Hub ? Operational
Fuze Portal ? Operational
Fuze Help Center ? Operational
Fuze Data, Reporting, and/or Discover Services ? Operational
Device Provisioning Services ? Operational
Integrations - Global ? Operational
Fuze for Salesforce ? Operational
Fuze Connect ? Operational
Call Recording API ? Operational
Fuze Data API ? Operational
Hub API ? Operational
SCIM ? Operational
Fuze for Chrome ? Operational
Fuze for Firefox ? Operational
Fuze for Edge ? Operational
Fuze for Outlook ? Operational
Fuze for Office 365 ? Operational
Fuze for Slack ? Operational
Login Services - Global ? Operational
Warden ? Operational
SSO ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
What are we doing?
Fuze is upgrading various network components for a subset of nodes in the Ashburn, VA Point of Presence (PoP) as part of our ongoing global network upgrades to optimize service.

Nodes with 24x7 traffic are scheduled for Aug 15th from 22:00 to 24:00 EDT. All other nodes will be upgraded in batches over a series of 5 nights from Monday, Aug 10th to Friday, Aug 14th with the schedule detailed below. If there are active calls on a node when maintenance is attempted it will be rescheduled for Saturday, Aug 15th from 22:00 EDT to 24:00 EDT with the 24x7 nodes.

NOTE: The maintenance activities during each window will be for a distinct set of nodes and unless a maintenance is reverted, no node should be included in more than one maintenance window.

Who is affected?
Customers who are homed to an affected node in the Ashburn, VA Data Center.

When are we doing this?
Monday, Aug 10th, 22:00 EDT through Monday, Aug 10th, 24:00 EDT
Tuesday, Aug 11th, 22:00 EDT through Tuesday, Aug 11th, 24:00 EDT
Wednesday, Aug 12th, 22:00 EDT through Wednesday, Aug 12th, 24:00 EDT
Thursday, Aug 13th, 22:00 EDT through Thursday, Aug 13th, 24:00 EDT
Friday, Aug 14th, 22:00 EDT through Friday, Aug 14th, 24:00 EDT
Saturday, Aug 15th, 22:00 EDT through Saturday, Aug 15th, 24:00 EDT

What will you experience during the work?
You may experience brief interruptions of service (up to 30 seconds each time) throughout these windows while the new configuration is being applied causing peers to move between primary and secondary servers. Fuze Contact Center (FCC) will be unavailable during this time.

What do you need to do?
If you experience any issues with Fuze Voice services during this time we recommend waiting up to 30 seconds and trying again.

What happens if it doesn't go as planned?
Maintenance will be reverted.

Who should you contact with questions?
Please reach out to us; we would be happy to talk to you!

Open a support case by visiting the Fuze Support Community at fuzecommunity.force.com/support

Or call us at:
U.S. Toll Free +1 866 379 9442
United States +1 617.603.2299
Australia +61 2 8607 8029
France +33 97 518 6686
Germany +49 32 22 109 6038
Greece +30 211 198 3039
Ireland +353 76 888 7202
Israel +972 3 763 0658
Italy +39 02 94 75 2581
Japan +81 34 589 4674
Netherlands +31 20 241 0144
United Kingdom +44 330 808 0131
Posted on Aug 4, 17:15 EDT
What are we doing?
Fuze is upgrading various network components for a subset of nodes in the Ashburn, VA Point of Presence (PoP) as part of our ongoing global network upgrades to optimize service.

Nodes with 24x7 traffic are scheduled for Aug 15th from 22:00 to 24:00 EDT. All other nodes will be upgraded in batches over a series of 5 nights from Monday, Aug 10th to Friday, Aug 14th with the schedule detailed below. If there are active calls on a node when maintenance is attempted it will be rescheduled for Saturday, Aug 15th from 22:00 EDT to 24:00 EDT with the 24x7 nodes.

NOTE: The maintenance activities during each window will be for a distinct set of nodes and unless a maintenance is reverted, no node should be included in more than one maintenance window.

Who is affected?
Customers who are homed to an affected node in the Ashburn, VA Data Center.

When are we doing this?
Monday, Aug 10th, 22:00 EDT through Monday, Aug 10th, 24:00 EDT
Tuesday, Aug 11th, 22:00 EDT through Tuesday, Aug 11th, 24:00 EDT
Wednesday, Aug 12th, 22:00 EDT through Wednesday, Aug 12th, 24:00 EDT
Thursday, Aug 13th, 22:00 EDT through Thursday, Aug 13th, 24:00 EDT
Friday, Aug 14th, 22:00 EDT through Friday, Aug 14th, 24:00 EDT
Saturday, Aug 15th, 22:00 EDT through Saturday, Aug 15th, 24:00 EDT

What will you experience during the work?
You may experience brief interruptions of service (up to 30 seconds each time) throughout these windows while the new configuration is being applied causing peers to move between primary and secondary servers. Fuze Contact Center (FCC) will be unavailable during this time.

What do you need to do?
If you experience any issues with Fuze Voice services during this time we recommend waiting up to 30 seconds and trying again.

What happens if it doesn't go as planned?
Maintenance will be reverted.

Who should you contact with questions?
Please reach out to us; we would be happy to talk to you!

Open a support case by visiting the Fuze Support Community at fuzecommunity.force.com/support

Or call us at:
U.S. Toll Free +1 866 379 9442
United States +1 617.603.2299
Australia +61 2 8607 8029
France +33 97 518 6686
Germany +49 32 22 109 6038
Greece +30 211 198 3039
Ireland +353 76 888 7202
Israel +972 3 763 0658
Italy +39 02 94 75 2581
Japan +81 34 589 4674
Netherlands +31 20 241 0144
United Kingdom +44 330 808 0131
Posted on Aug 4, 17:18 EDT
What are we doing?
Fuze is upgrading various network components for a subset of nodes in the Ashburn, VA Point of Presence (PoP) as part of our ongoing global network upgrades to optimize service.

Nodes with 24x7 traffic are scheduled for Aug 15th from 22:00 to 24:00 EDT. All other nodes will be upgraded in batches over a series of 5 nights from Monday, Aug 10th to Friday, Aug 14th with the schedule detailed below. If there are active calls on a node when maintenance is attempted it will be rescheduled for Saturday, Aug 15th from 22:00 EDT to 24:00 EDT with the 24x7 nodes.

NOTE: The maintenance activities during each window will be for a distinct set of nodes and unless a maintenance is reverted, no node should be included in more than one maintenance window.

Who is affected?
Customers who are homed to an affected node in the Ashburn, VA Data Center.

When are we doing this?
Monday, Aug 10th, 22:00 EDT through Monday, Aug 10th, 24:00 EDT
Tuesday, Aug 11th, 22:00 EDT through Tuesday, Aug 11th, 24:00 EDT
Wednesday, Aug 12th, 22:00 EDT through Wednesday, Aug 12th, 24:00 EDT
Thursday, Aug 13th, 22:00 EDT through Thursday, Aug 13th, 24:00 EDT
Friday, Aug 14th, 22:00 EDT through Friday, Aug 14th, 24:00 EDT
Saturday, Aug 15th, 22:00 EDT through Saturday, Aug 15th, 24:00 EDT

What will you experience during the work?
You may experience brief interruptions of service (up to 30 seconds each time) throughout these windows while the new configuration is being applied causing peers to move between primary and secondary servers. Fuze Contact Center (FCC) will be unavailable during this time.

What do you need to do?
If you experience any issues with Fuze Voice services during this time we recommend waiting up to 30 seconds and trying again.

What happens if it doesn't go as planned?
Maintenance will be reverted.

Who should you contact with questions?
Please reach out to us; we would be happy to talk to you!

Open a support case by visiting the Fuze Support Community at fuzecommunity.force.com/support

Or call us at:
U.S. Toll Free +1 866 379 9442
United States +1 617.603.2299
Australia +61 2 8607 8029
France +33 97 518 6686
Germany +49 32 22 109 6038
Greece +30 211 198 3039
Ireland +353 76 888 7202
Israel +972 3 763 0658
Italy +39 02 94 75 2581
Japan +81 34 589 4674
Netherlands +31 20 241 0144
United Kingdom +44 330 808 0131
Posted on Aug 4, 17:49 EDT
What are we doing?
Fuze is upgrading various network components for a subset of nodes in the Ashburn, VA Point of Presence (PoP) as part of our ongoing global network upgrades to optimize service.

Nodes with 24x7 traffic are scheduled for Aug 15th from 22:00 to 24:00 EDT. All other nodes will be upgraded in batches over a series of 5 nights from Monday, Aug 10th to Friday, Aug 14th with the schedule detailed below. If there are active calls on a node when maintenance is attempted it will be rescheduled for Saturday, Aug 15th from 22:00 EDT to 24:00 EDT with the 24x7 nodes.

NOTE: The maintenance activities during each window will be for a distinct set of nodes and unless a maintenance is reverted, no node should be included in more than one maintenance window.

Who is affected?
Customers who are homed to an affected node in the Ashburn, VA Data Center.

When are we doing this?
Monday, Aug 10th, 22:00 EDT through Monday, Aug 10th, 24:00 EDT
Tuesday, Aug 11th, 22:00 EDT through Tuesday, Aug 11th, 24:00 EDT
Wednesday, Aug 12th, 22:00 EDT through Wednesday, Aug 12th, 24:00 EDT
Thursday, Aug 13th, 22:00 EDT through Thursday, Aug 13th, 24:00 EDT
Friday, Aug 14th, 22:00 EDT through Friday, Aug 14th, 24:00 EDT
Saturday, Aug 15th, 22:00 EDT through Saturday, Aug 15th, 24:00 EDT

What will you experience during the work?
You may experience brief interruptions of service (up to 30 seconds each time) throughout these windows while the new configuration is being applied causing peers to move between primary and secondary servers. Fuze Contact Center (FCC) will be unavailable during this time.

What do you need to do?
If you experience any issues with Fuze Voice services during this time we recommend waiting up to 30 seconds and trying again.

What happens if it doesn't go as planned?
Maintenance will be reverted.

Who should you contact with questions?
Please reach out to us; we would be happy to talk to you!

Open a support case by visiting the Fuze Support Community at fuzecommunity.force.com/support

Or call us at:
U.S. Toll Free +1 866 379 9442
United States +1 617.603.2299
Australia +61 2 8607 8029
France +33 97 518 6686
Germany +49 32 22 109 6038
Greece +30 211 198 3039
Ireland +353 76 888 7202
Israel +972 3 763 0658
Italy +39 02 94 75 2581
Japan +81 34 589 4674
Netherlands +31 20 241 0144
United Kingdom +44 330 808 0131
Posted on Aug 4, 17:54 EDT
What are we doing?
Fuze is upgrading various network components for a subset of nodes in the Ashburn, VA Point of Presence (PoP) as part of our ongoing global network upgrades to optimize service.

Nodes with 24x7 traffic are scheduled for Aug 15th from 22:00 to 24:00 EDT. All other nodes will be upgraded in batches over a series of 5 nights from Monday, Aug 10th to Friday, Aug 14th with the schedule detailed below. If there are active calls on a node when maintenance is attempted it will be rescheduled for Saturday, Aug 15th from 22:00 EDT to 24:00 EDT with the 24x7 nodes.

NOTE: The maintenance activities during each window will be for a distinct set of nodes and unless a maintenance is reverted, no node should be included in more than one maintenance window.

Who is affected?
Customers who are homed to an affected node in the Ashburn, VA Data Center.

When are we doing this?
Monday, Aug 10th, 22:00 EDT through Monday, Aug 10th, 24:00 EDT
Tuesday, Aug 11th, 22:00 EDT through Tuesday, Aug 11th, 24:00 EDT
Wednesday, Aug 12th, 22:00 EDT through Wednesday, Aug 12th, 24:00 EDT
Thursday, Aug 13th, 22:00 EDT through Thursday, Aug 13th, 24:00 EDT
Friday, Aug 14th, 22:00 EDT through Friday, Aug 14th, 24:00 EDT
Saturday, Aug 15th, 22:00 EDT through Saturday, Aug 15th, 24:00 EDT

What will you experience during the work?
You may experience brief interruptions of service (up to 30 seconds each time) throughout these windows while the new configuration is being applied causing peers to move between primary and secondary servers. Fuze Contact Center (FCC) will be unavailable during this time.

What do you need to do?
If you experience any issues with Fuze Voice services during this time we recommend waiting up to 30 seconds and trying again.

What happens if it doesn't go as planned?
Maintenance will be reverted.

Who should you contact with questions?
Please reach out to us; we would be happy to talk to you!

Open a support case by visiting the Fuze Support Community at fuzecommunity.force.com/support

Or call us at:
U.S. Toll Free +1 866 379 9442
United States +1 617.603.2299
Australia +61 2 8607 8029
France +33 97 518 6686
Germany +49 32 22 109 6038
Greece +30 211 198 3039
Ireland +353 76 888 7202
Israel +972 3 763 0658
Italy +39 02 94 75 2581
Japan +81 34 589 4674
Netherlands +31 20 241 0144
United Kingdom +44 330 808 0131
Posted on Aug 4, 17:55 EDT
What are we doing?
Fuze is upgrading various network components for a subset of nodes in the Ashburn, VA Point of Presence (PoP) as part of our ongoing global network upgrades to optimize service.

Nodes with 24x7 traffic are scheduled for Aug 15th from 22:00 to 24:00 EDT. All other nodes will be upgraded in batches over a series of 5 nights from Monday, Aug 10th to Friday, Aug 14th with the schedule detailed below. If there are active calls on a node when maintenance is attempted it will be rescheduled for Saturday, Aug 15th from 22:00 EDT to 24:00 EDT with the 24x7 nodes.

NOTE: The maintenance activities during each window will be for a distinct set of nodes and unless a maintenance is reverted, no node should be included in more than one maintenance window.

Who is affected?
Customers who are homed to an affected node in the Ashburn, VA Data Center.

When are we doing this?
Monday, Aug 10th, 22:00 EDT through Monday, Aug 10th, 24:00 EDT
Tuesday, Aug 11th, 22:00 EDT through Tuesday, Aug 11th, 24:00 EDT
Wednesday, Aug 12th, 22:00 EDT through Wednesday, Aug 12th, 24:00 EDT
Thursday, Aug 13th, 22:00 EDT through Thursday, Aug 13th, 24:00 EDT
Friday, Aug 14th, 22:00 EDT through Friday, Aug 14th, 24:00 EDT
Saturday, Aug 15th, 22:00 EDT through Saturday, Aug 15th, 24:00 EDT

What will you experience during the work?
You may experience brief interruptions of service (up to 30 seconds each time) throughout these windows while the new configuration is being applied causing peers to move between primary and secondary servers. Fuze Contact Center (FCC) will be unavailable during this time.

What do you need to do?
If you experience any issues with Fuze Voice services during this time we recommend waiting up to 30 seconds and trying again.

What happens if it doesn't go as planned?
Maintenance will be reverted.

Who should you contact with questions?
Please reach out to us; we would be happy to talk to you!

Open a support case by visiting the Fuze Support Community at fuzecommunity.force.com/support

Or call us at:
U.S. Toll Free +1 866 379 9442
United States +1 617.603.2299
Australia +61 2 8607 8029
France +33 97 518 6686
Germany +49 32 22 109 6038
Greece +30 211 198 3039
Ireland +353 76 888 7202
Israel +972 3 763 0658
Italy +39 02 94 75 2581
Japan +81 34 589 4674
Netherlands +31 20 241 0144
United Kingdom +44 330 808 0131
Posted on Aug 4, 17:58 EDT
Past Incidents
Aug 9, 2020

No incidents reported today.

Aug 8, 2020

No incidents reported.

Aug 7, 2020

No incidents reported.

Aug 6, 2020

No incidents reported.

Aug 5, 2020

No incidents reported.

Aug 4, 2020

No incidents reported.

Aug 3, 2020

No incidents reported.

Aug 2, 2020

No incidents reported.

Aug 1, 2020

No incidents reported.

Jul 31, 2020

No incidents reported.

Jul 30, 2020

No incidents reported.

Jul 29, 2020

No incidents reported.

Jul 28, 2020

No incidents reported.

Jul 27, 2020

No incidents reported.

Jul 26, 2020
Completed - The scheduled maintenance has been completed.
Jul 26, 20:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 20:00 EDT
Scheduled - What are we doing?
Fuze is upgrading various network components for a single node in the San Jose, CA Point of Presence (PoP) as part of our ongoing global network upgrades to optimize service.

Who is affected?
Customers who are homed to the affected node in the San Jose, CA Data Center.

When are we doing this?
Sunday, July 26th, 20:00 EDT through Sunday, July 26th, 20:30 EDT

What will you experience during the work?
You may experience a brief interruption of service up to 5 minutes in duration throughout this window while the new configuration is being applied, causing peers to move between primary and secondary servers. Fuze Contact Center (FCC) and call recording will be unavailable during this time for affected tenants.

What do you need to do?
If you experience any issues with Fuze Voice services during this time we recommend waiting up to 5 minutes and trying again.

What happens if it doesn't go as planned?
Maintenance will be reverted.

Who should you contact with questions?
Please reach out to us; we would be happy to talk to you!

Open a support case by visiting the Fuze Support Community at fuzecommunity.force.com/support

Or call us at:
U.S. Toll Free +1 866 379 9442
United States +1 617.603.2299
Australia +61 2 8607 8029
France +33 97 518 6686
Germany +49 32 22 109 6038
Greece +30 211 198 3039
Ireland +353 76 888 7202
Israel +972 3 763 0658
Italy +39 02 94 75 2581
Japan +81 34 589 4674
Netherlands +31 20 241 0144
United Kingdom +44 330 808 0131
Jul 20, 12:59 EDT
Completed - The scheduled maintenance has been completed.
Jul 26, 00:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 22:00 EDT
Scheduled - What are we doing?
Fuze is upgrading various network components in the Ashburn Point of Presence (PoP) as part of our ongoing global network upgrades to optimize service.

Who is affected?
Customers who are homed to the Ashburn Data Center.

When are we doing this?
Start: Saturday, July 25th 22:00 EDT
End: Saturday, July 25th 24:00 EDT

What will you experience during the work?
Users may experience a 30 second interruption to Fuze services during this 2-hour window while the new configuration is being applied.

What do you need to do?
If you experience any issues with Fuze services during this time we recommend waiting up to 60 seconds and trying again.

What happens if it doesn't go as planned?
Maintenance will be reverted.

Who should you contact with questions?
Please reach out to us; we would be happy to talk to you!

U.S. Toll Free +1 866 379 9442
United States +1 617.603.2299
Australia +61 2 8607 8029
France +33 97 518 6686
Germany +49 32 22 109 6038
Greece +30 211 198 3039
Ireland +353 76 888 7202
Israel +972 3 763 0658
Italy +39 02 94 75 2581
Japan +81 34 589 4674
Netherlands +31 20 241 0144
United Kingdom +44 330 808 0131

or visit our support page at fuzecommunity.force.com/support
Jul 20, 11:55 EDT