All Systems Operational

About This Site

Welcome to Fuze's home for live information on system and service statuses. Here you'll find live data on system performance. If there are any interruptions in service, a note will be posted here. We encourage you to also subscribe to the components that make the most sense for your business.

Voice Services - North America ? Operational
Boston   Operational
San Francisco   Operational
Voice Services - Latin America ? Operational
Brazil   Operational
Voice Services - Europe ? Operational
Frankfurt   Operational
London   Operational
Voice Services - Asia/Pacific ? Operational
Hong Kong   Operational
Sydney   Operational
Singapore   Operational
East Asia   Operational
Contact Center Services - North America ? Operational
Boston   Operational
San Francisco   Operational
Contact Center Services - Latin America ? Operational
Brazil   Operational
Contact Center Services - Europe ? Operational
Frankfurt   Operational
London   Operational
Contact Center Services - Asia/Pacific ? Operational
Hong Kong   Operational
Sydney   Operational
Singapore   Operational
East Asia   Operational
Messaging Services - North America ? Operational
Boston   Operational
San Francisco   Operational
Messaging Services - Latin America ? Operational
Brazil   Operational
Messaging Services - Europe ? Operational
London   Operational
Frankfurt   Operational
Messaging Services - Asia/Pacific ? Operational
Sydney   Operational
Hong Kong   Operational
Singapore   Operational
East Asia   Operational
Fuze Meetings - Global ? Operational
Fuze Meetings Services   Operational
Fax to Email - Global ? Operational
e-Fax Services   Operational
Admin Services - Global ? Operational
The Hub & Fuze Portal   ? Operational
Fuze Data, Reporting, and/or Analytics Services   ? Operational
SSO, Identity & Login Services   ? Operational
External Amazon Webservices ? Operational
AWS s3-ap-northeast-1   Operational
AWS s3-us-west-2   Operational
AWS s3-us-west-1   Operational
AWS sns-us-east-1   Operational
AWS sns-sa-east-1   Operational
AWS s3-eu-west-1   Operational
AWS s3-eu-central-1   Operational
AWS s3-ap-southeast-2   Operational
AWS s3-ap-southeast-1   Operational
AWS cloudFront   Operational
AWS ec2-eu-central-1   Operational
AWS ec2-eu-west-1   Operational
AWS ec2-sa-east-1   Operational
AWS ec2-us-east-1   Operational
AWS ec2-us-west-1   Operational
AWS elasticache-us-east-1   Operational
AWS elb-ap-southeast-1   Operational
AWS elb-ap-southeast-2   Operational
AWS elb-eu-central-1   Operational
AWS elb-eu-west-1   Operational
AWS elb-sa-east-1   Operational
AWS elb-us-east-1   Operational
AWS elb-us-west-1   Operational
AWS rds-ap-southeast-1   Operational
AWS rds-ap-southeast-2   Operational
AWS rds-eu-central-1   Operational
AWS rds-sa-east-1   Operational
AWS rds-us-east-1   Operational
AWS rds-us-west-1   Operational
AWS rds-us-west-2   Operational
AWS route53   Operational
AWS s3-sa-east-1   Operational
AWS s3-us-standard   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
What are we doing?
Fuze is upgrading a component of our Presence and Chat platforms to improve processing between the two.

Who is affected?
Customers using Fuze Desktop and Fuze Mobile for Presence and Chat.

When are we doing this?
Start: Saturday, November 17th 22:00 ET
End: Saturday, November 17th 23:00 ET

What will you experience during the work?
There will be up to 30 minutes during this window where Presence does not update for users using Fuze Desktop and Fuze Mobile. Presence is what shows your status such as if you are available or on a call.

Additionally, users on Fuze Desktop v5.2 will be unable to chat for up to 30 minutes.

What do you need to do?
Users on v5.2 of Fuze Desktop who are unable to Chat will need to wait up to 30 minutes and try again.

To see what version of Fuze Desktop you are running click on the question mark “?” near the top right of the application next to your name. The version number will be right below the line “WHAT’S NEW.”

All Presence indicators will return to normal after maintenance is complete so no action is required.

What happens if it doesn't go as planned?
Maintenance will be reverted.

Who should you contact with questions?
If you have any questions, please reach out to our Customer Support team at
U.S. Toll Free +1 866 379 9442
United States +1 617.603.2299
Australia +61 2 8607 8029
France +33 97 518 6686
Germany +49 32 22 109 6038
Greece +30 211 198 3039
Ireland +353 76 888 7202
Israel +972 3 763 0658
Italy +39 02 94 75 2581
Japan +81 34 589 4674
Netherlands +31 20 241 0144
United Kingdom +44 330 808 0131

or visit our support page at fuzecommunity.force.com/support.
Posted on Nov 15, 17:50 EST
Past Incidents
Nov 16, 2018

No incidents reported today.

Nov 15, 2018

No incidents reported.

Nov 14, 2018

No incidents reported.

Nov 13, 2018
Resolved - We have resolved the issue, and expect that all services are functioning normally.

If you are still experiencing any issues please reach out to the support team through the community and reference Incident 2384. Again, we apologize for any inconvenience caused and thank you for your patience while we worked to resolve this issue.
Nov 13, 16:15 EST
Update - A solution has been identified and is now being applied on a customer by customer basis to ensure proper restoration of service. We will update again when all customers have been restored.
Nov 13, 12:31 EST
Identified - We have identified the issue and we are actively working to resolve it as quickly as we can. We are unable to provide an estimated time to resolution, however we will provide status updates as they become available, and until the issue has been resolved. Again, we apologize for any inconvenience this may cause, and thank you for your continued patience.
Nov 13, 09:44 EST
Update - We are continuing our investigation into the issue. Once the issue is identified, you will be alerted immediately.
Nov 13, 06:07 EST
Investigating - We are detecting some issues on our FCC application. This may impact FCC view to some customers. There should not be any issues with IN/OUT calls.

Rest assured, we are working diligently to identify the issue and will provide regular updates until the issue has been resolved. We apologize for any inconvenience caused and appreciate your patience.
Nov 13, 05:11 EST
Nov 12, 2018
Resolved - We detected an issue with Intermittent SIP UDP on a UK call server. Our team has since resolved the issue with an emergency restart and everything should be working properly. Customers may have experienced voice quality issues or a disconnected call.

Again, we apologize for any inconvenience caused and thank you for your patience while we worked to resolve this issue.
Nov 12, 13:07 EST
Nov 11, 2018

No incidents reported.

Nov 10, 2018
Completed - The scheduled maintenance has been completed.
Nov 10, 02:45 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 00:45 EST
Scheduled - What are we doing?
On Friday, November 9th beginning at 9:45 PM PST Fuze will be conducting necessary upgrades of our network services in the San Jose Data Center. These upgrades will take place from 21:45 PM – 23:45 PM PST and will result in a more performant and future-ready data center.

Why are we doing this?
This maintenance will focus on upgrading the operating systems of critical hardware components within our San Jose Data Center. This is done to stay current with any bug fixes or security patches distributed by the manufacturer.

How will you be affected?
From 21:45 PM – 23:45 PM PST, customers may experience a short (up to 60 seconds) interruption of Fuze meetings service. This may include dropping a video stream or being unable to make new meetings. No other Fuze services will be impacted. If you do encounter degradation in service, please wait 60 seconds and try your session again.

What to do if you have questions or problems?
Please reach out to us; we would be happy to talk to you!

Our Customer Support team can be reached at
U.S. Toll Free +1 866 379 9442
United States +1 617.603.2299
Australia +61 2 8607 8029
France +33 97 518 6686
Germany +49 32 22 109 6038
Greece +30 211 198 3039
Ireland +353 76 888 7202
Israel +972 3 763 0658
Italy +39 02 94 75 2581
Japan +81 34 589 4674
Netherlands +31 20 241 0144
United Kingdom +44 330 808 0131

or visit our support page at fuzecommunity.force.com/support.
Nov 7, 09:57 EST
Nov 9, 2018

No incidents reported.

Nov 8, 2018

No incidents reported.

Nov 7, 2018

No incidents reported.

Nov 6, 2018
Resolved - This incident has been resolved.
Nov 6, 12:52 EST
Update - We have resolved the issue, and expect that all services are functioning normally. We will monitor this event for the next 30 minutes before setting the status to "resolved." If you continue to experience issues, please contact support via the Community. To ensure the quickest feedback, please make reference to incident 2355.

We apologize for any inconvenience caused and thank you for your patience while we worked to resolve this issue.
Nov 6, 11:49 EST
Investigating - We are receiving reports of eFax service being unavailable. We are working on resuming services as soon as possible. We will continue to send updates as they are available. We apologize for any inconvenience caused and thank you for your patience.
Nov 6, 11:30 EST
Resolved - This incident has been resolved.
Nov 6, 11:19 EST
Monitoring - We have resolved the issue, and expect that all services are functioning normally. We will monitor this event for the next 30 minutes before setting the status to "resolved." If you continue to experience issues, please contact support via the Community. To ensure the quickest feedback, please make reference to incident 2346.

We apologize for any inconvenience caused and thank you for your patience while we worked to resolve this issue.
Nov 6, 08:13 EST
Identified - We have identified an issue with Hotel login which may impact the users who will try to log in, and we are actively working to resolve it as quickly as we can. You will receive an update when the issue has been resolved.

We apologize for any inconvenience this may have caused and we appreciate for your patience.
Nov 6, 05:05 EST
Nov 5, 2018
Resolved - We have resolved the issue, and expect that all services are functioning normally. A postmortem will be posted shortly, and you will be notified.

Again, we apologize for any inconvenience caused and thank you for your patience while we worked to resolve this issue.
Nov 5, 07:49 EST
Monitoring - We have resolved the issue, and expect that all services are functioning normally. We will monitor this event for the next 30 minutes before setting the status to "resolved." If you continue to experience issues, please contact support via the Community. To ensure the quickest feedback, please make reference to incident 2326.

We apologize for any inconvenience caused and thank you for your patience while we worked to resolve this issue.
Nov 5, 06:04 EST
Identified - We have identified an issue with hub while adding a new user and we are actively working to resolve it as quickly as we can. We are unable to provide an estimated time to resolution, however we will provide status updates as they become available, and until the issue has been resolved. Again, we apologize for any inconvenience this may cause, and thank you for your continued patience.
Nov 5, 04:28 EST
Nov 4, 2018
Resolved - This incident has been resolved.
Nov 4, 17:17 EST
Monitoring - We have resolved the issue, and expect that all reporting is now available. Report generation times will be longer than usual until the backlog is caught up. If you continue to experience issues, please contact support via the Community. To ensure the quickest feedback, please make reference to incident 2325.

We apologize for any inconvenience caused and thank you for your patience while we worked to resolve this issue.
Nov 4, 15:55 EST
Identified - We have identified an issue with an underlying db connection, engineers are engaged in troubleshooting. We will provide regular updates until the issue has been resolved.
Nov 4, 15:34 EST
Investigating - A subset of customers may be unable to view reports on reports.fuze.com. We are working diligently to identify the issue and will provide regular updates until the issue has been resolved. We apologize for any inconvenience this may cause and thank you for your patience.
Nov 4, 14:05 EST
Nov 3, 2018
Resolved - The Portal is now back and running. If you are experiencing any problems, please contact support directly.
Nov 3, 23:42 EDT
Update - The Portal is now back up and running, but testing is still ongoing. We will advise once testing is complete.
Nov 3, 22:33 EDT
Monitoring - We are undergoing routine maintenance on our Fuze Portal. This includes some database updates that will need testing once complete. During this time customers will not be able to access the Portal. We estimate this will take approximately 1 hour from 2130 (USEST).
Nov 3, 21:47 EDT
Nov 2, 2018

No incidents reported.