Fuze Status

All Systems Operational

About This Site

Welcome to Fuze's home for live information on system and service statuses. Here you'll find live data on system performance. If there are any interruptions in service, a note will be posted here. We encourage you to also subscribe to the components that make the most sense for your business.

Voice Services - North America Operational

Ashburn, VA Operational

Boston, MA Operational

San Francisco, CA Operational

San Jose, CA Operational

Voice Services - Latin America Operational

São Paulo, BR Operational

Voice Services - Europe Operational

Frankfurt, DE Operational

London, UK Operational

Voice Services - Asia/Pacific Operational

Hong Kong, HK Operational

Sydney, AU Operational

Singapore, SG Operational

Voice Services - Africa Operational

Johannesburg, ZA Operational

FuzeCC Services - North America Operational

Ashburn, VA Operational

Boston, MA Operational

San Francisco, CA Operational

San Jose, CA Operational

FuzeCC Services - Latin America Operational

São Paulo, BR Operational

FuzeCC Services - Europe Operational

Frankfurt, DE Operational

London, UK Operational

FuzeCC Services - Asia/Pacific Operational

Hong Kong, HK Operational

Sydney, AU Operational

Singapore, SG Operational

FuzeCC Services - Africa Operational

Johannesburg, ZA Operational

Legacy FCC Services - North America Operational

Ashburn, VA Operational

Boston, MA Operational

San Francisco, CA Operational

San Jose, CA Operational

Legacy FCC Services - Latin America Operational

São Paulo, BR Operational

Legacy FCC Services - Europe Operational

Frankfurt, DE Operational

London, UK Operational

Legacy FCC Services - Asia/Pacific Operational

Hong Kong, HK Operational

Sydney, AU Operational

Singapore, SG Operational

Legacy FCC Services - Africa Operational

Johannesburg, ZA Operational

Messaging Services - North America Operational

Ashburn, VA Operational

Boston, MA Operational

San Francisco, CA Operational

San Jose, CA Operational

Messaging Services - Latin America Operational

São Paulo, BR Operational

Messaging Services - Europe Operational

London, UK Operational

Frankfurt, DE Operational

Messaging Services - Asia/Pacific Operational

Sydney, AU Operational

Hong Kong, HK Operational

Singapore, SG Operational

Messaging Services - Africa Operational

Johannesburg, ZA Operational

Fuze Meetings - Global Operational

Ashburn, VA Operational

Frankfurt, DE Operational

San Jose, CA Operational

Singapore, SG Operational

Sydney, AU Operational

Fax to Email - Global Operational

e-Fax Services Operational

Orcafax Services Operational

Admin Services - Global Operational

Fuze Hub Operational

Fuze Portal Operational

Fuze Help Center Operational

Fuze Data, Reporting, and/or Discover Services Operational

Device Provisioning Services Operational

Integrations - Global Operational

Fuze for Salesforce Operational

Fuze Connect Operational

Call Recording API Operational

Fuze Data API Operational

Hub API Operational

SCIM Operational

Fuze for Chrome Operational

Fuze for Firefox Operational

Fuze for Edge Operational

Fuze for Outlook Operational

Fuze for Office 365 Operational

Fuze for Slack Operational

Warden Operational

SSO Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Mar 29, 2023

No incidents reported today.

Mar 28, 2023

No incidents reported.

Mar 27, 2023

No incidents reported.

Mar 26, 2023

No incidents reported.

Mar 25, 2023

No incidents reported.

Mar 24, 2023

Fuze Incident - Issue with Presence for Fuze Desktop/Web

Resolved - We have had no further reports of the issue and show all services functioning as expected. This incident is now closed.

If you experience any further issues related to this topic, please contact Fuze Support via the Community for assistance. To ensure the quickest feedback, please make reference to incident INC-5490.

Again, we apologize for any inconvenience caused and thank you for your patience while we worked to resolve this issue.
Mar 24, 23:30 EDT

Monitoring - We have implemented a fix for the issue, and expect that all services are functioning as expected.

We will monitor this incident for the next 30 minutes before setting the status to "Resolved”. If you continue to experience issues, please contact support via the Community for assistance. To ensure the quickest feedback, please make reference to incident INC-5490.

We apologize for any inconvenience caused and thank you for your patience while we worked to resolve this issue.
Mar 24, 23:00 EDT

Investigating - We are currently investigating reports that a subset of users are experiencing presence problems on our Desktop and Web applications.

This may impact end-user services. Expected symptoms will include delays to presence updates such as "On a call" and "In a meeting" or appearing as "Unknown". Calling and messaging functionality is not impacted by this issue.

We are working diligently to identify the cause of the issue and will provide regular updates as we have them until the issue has been resolved. We apologize for any inconvenience this may cause and appreciate your patience.
Mar 24, 18:04 EDT

Fuze Incident - Issue with Fuze Discover Displaying Data

Resolved - We have had no further reports of the issue and show all services functioning as expected. This incident is now closed.

If you experience any further issues related to this topic, please contact Fuze Support via the Community for assistance. To ensure the quickest feedback, please make reference to incident INC-5489.

Again, we apologize for any inconvenience caused and thank you for your patience while we worked to resolve this issue.
Mar 24, 11:25 EDT

Monitoring - We have received reports that Fuze Discover is now working as intended, and expect that all services are functioning as expected.

We will continue to monitor this incident until we have verified that no further issues will occur. If you continue to experience issues, please contact support via the Community for assistance. To ensure the quickest feedback, please make reference to incident INC-5489.

We apologize for any inconvenience caused and thank you for your patience while we worked to resolve this issue.
Mar 23, 12:38 EDT

Update - We continue to work on a solution to the issue in order to restore services to normal.

At this time, we have determined that call, meeting, and queue data is taking longer than expected to process into Fuze Discover and that certain scheduled reports are not being sent via email.

Thank you for your patience while we work to get this issue identified and resolved.
Mar 21, 11:19 EDT

Identified - We have identified a potential cause of the issue with a third-party provider and can confirm at this time that all data for March 19th is now populating within Fuze Discover as intended.

We will continue to provide updates as we have them regarding our progress in determining the root cause of this issue.

Thank you for your patience while we work to get this issue resolved.
Mar 20, 14:52 EDT

Investigating - We are detecting some degraded performance on our Fuze Discover platform.

This may impact admin services. Expected symptoms will include not being able to report against data processed on March 19th for calls, meetings, and queue data.

Fuze View (data.fuze.com) is not impacted by this issue.

We are working diligently to identify the cause of the issue and will provide regular updates until the issue has been resolved. We apologize for any inconvenience this may cause and appreciate your patience.
Mar 20, 12:30 EDT

Mar 23, 2023

Mar 22, 2023

No incidents reported.

Mar 21, 2023

Mar 20, 2023

Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023

No incidents reported.

Mar 16, 2023

No incidents reported.

Mar 15, 2023

No incidents reported.