Update - Our carrier partners are continuing to expand their interconnect links between the Australian national carriers, and we are starting to see significant improvements as calls traverse outside of the fuze carrier network. Some of this expansion work is pending activity from the other national carriers (such as Telstra and Optus etc.). We will continue to monitor the situation and provide updates as they come through.

It is important that if you feel there is a problem more directly relating to a fuze network or carrier issue, (such as ongoing, consistent connection problems), please log a support request so we can investigate that as a separate matter.
Apr 1, 01:36 EDT
Update - We are continuing to work with our carrier partners and the wider national carriers to improve the congestion issues across the board. To further clarify the issue we are seeing, there is no congestion on the Fuze carrier network. The congestion being experienced is on either the far end receiving carrier (in the case of outbound calls) or sending carrier (in the case of inbound calls). When users are initiating calls from outside the Fuze carrier network (using national carriers such as Telstra, Optus, or Vodafone), they first must pass through their network, to get to ours. The congestion is on their carrier network, which prevents them from being able to reach Fuze.

The updates being posted by Fuze are to make users aware that those carriers are still experiencing congestion issues, which could potentially affect Fuze users who are making or receiving calls to recipients associated with those carriers.

If you feel that there is a problem that relates to a Fuze network or carrier issue directly, please continue to log a support request so we can investigate that as a separate matter.
Mar 25, 02:07 EDT
Update - We are continuing to work on a fix for this issue.
Mar 24, 22:49 EDT
Update - We are continuing to work on a fix for this issue.
Mar 23, 05:09 EDT
Update - Our carriers are continuing to add more capacity and bandwidth to alleviate the congestion issues being experienced. We are still seeing some intermittent issues as the load on their networks also continues to increase. Emergency works were conducted over the weekend at various sites across Australia and further work is planned throughout this week. We will continue to see improvements as the new infrastructure comes online.
Mar 23, 04:53 EDT
Update - Our carriers have informed us that they are making steady progress with improving capacity across all carrier networks. As they make progress, we are starting to see less interruptions across the board. We will continue to provide updates as more information comes to hand.
Mar 20, 01:29 EDT
Identified - Multiple carriers in Australia have informed us they are experiencing an unprecedented increase in calls, causing some congestion on their networks. This can be attributed to the COVID-19 (or Coronavirus) pandemic being experienced around the globe and is affecting congestion with all carriers.

They are currently working with several upstream partners to further bring into production new carrier interconnect capacity and distribute the load more evenly across the carrier's network. We will continue to post updates as information becomes available.
Mar 18, 21:54 EDT
Monitoring - The meetings delays have been minimized and our team is investigating to mitigate future symptoms.

For instructions on how to dial in to a meeting, please see https://help.fuze.com/hc/en-us/articles/360044650894-Joining-a-Meeting-by-Phone

Standard Dial-In: - Call United States (855) 346-3893 (toll free) or +1 201-479-4595 (toll) - Enter the meeting ID followed by the # key For international numbers please visit https://www.fuze.me/{insert meeting id}/dialin
Mar 18, 10:37 EDT
Investigating - Some users may experience delays in joining or the initial set up of video meetings. Conference call bridges are working as expected. We are working diligently to identify the issue and will provide regular updates until the issues has been resolved. We recommend joining meetings in the interim using any of our audio conferencing bridges. We apologize for any inconvenience caused and appreciate your patience.

Standard Dial-In:
- Call United States (855) 346-3893 (toll free) or +1 201-479-4595 (toll)
- Enter the meeting ID followed by the # key

For international numbers please visit https://www.fuze.me/{insert meeting id}/dialin

For instructions on how to dial in to a meeting, please see https://help.fuze.com/hc/en-us/articles/360044650894-Joining-a-Meeting-by-Phone
Mar 18, 10:08 EDT

About This Site

Welcome to Fuze's home for live information on system and service statuses. Here you'll find live data on system performance. If there are any interruptions in service, a note will be posted here. We encourage you to also subscribe to the components that make the most sense for your business.

Voice Services - North America ? Operational
Ashburn, VA Operational
Boston, MA Operational
San Francisco, CA Operational
San Jose, CA Operational
Voice Services - Latin America ? Operational
São Paulo, BR Operational
Voice Services - Europe ? Operational
Frankfurt, DE Operational
London, UK Operational
Voice Services - Asia/Pacific ? Operational
Hong Kong, HK Operational
Sydney, AU Operational
Singapore, SG Operational
Voice Services - Africa ? Operational
Johannesburg, ZA Operational
Contact Center Services - North America ? Operational
Ashburn, VA Operational
Boston, MA Operational
San Francisco, CA Operational
San Jose, CA Operational
Contact Center Services - Latin America ? Operational
São Paulo, BR Operational
Contact Center Services - Europe ? Operational
Frankfurt, DE Operational
London, UK Operational
Contact Center Services - Asia/Pacific ? Operational
Hong Kong, HK Operational
Sydney, AU Operational
Singapore, SG Operational
Contact Center Services - Africa ? Operational
Johannesburg, ZA Operational
Messaging Services - North America ? Operational
Ashburn, VA Operational
Boston, MA Operational
San Francisco, CA Operational
San Jose, CA Operational
Messaging Services - Latin America ? Operational
São Paulo, BR Operational
Messaging Services - Europe ? Operational
London, UK Operational
Frankfurt, DE Operational
Messaging Services - Asia/Pacific ? Operational
Sydney, AU Operational
Hong Kong, HK Operational
Singapore, SG Operational
Messaging Services - Africa ? Operational
Johannesburg, ZA Operational
Fuze Meetings - Global ? Degraded Performance
Ashburn, VA Operational
Frankfurt, DE Operational
San Jose, CA Operational
Singapore, SG Operational
Sydney, AU Degraded Performance
Fax to Email - Global ? Operational
e-Fax Services Operational
Orcafax Services Operational
Admin Services - Global ? Operational
Fuze Hub ? Operational
Fuze Portal ? Operational
Fuze Help Center ? Operational
Fuze Data, Reporting, and/or Discover Services ? Operational
Device Provisioning Services ? Operational
Integrations - Global ? Operational
Fuze for Salesforce ? Operational
Fuze Connect ? Operational
Call Recording API ? Operational
Fuze Data API ? Operational
Hub API ? Operational
SCIM ? Operational
Fuze for Chrome ? Operational
Fuze for Firefox ? Operational
Fuze for Edge ? Operational
Fuze for Outlook ? Operational
Fuze for Office 365 ? Operational
Fuze for Slack ? Operational
Login Services - Global ? Operational
Warden ? Operational
SSO ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
What are we doing?
Fuze is upgrading various network components in our Australian Data Centers as part of our ongoing global network upgrades to optimize service.

Who is affected?
Customers who are homed in Australia.

When are we doing this?
Start: Saturday, April 4th 23:00 AEDT (GTM+10)
End: Sunday, April 5th 00:00 AEDT (GTM+10)

What will you experience during the work?
You may experience brief interruptions of service (up to 30 seconds each time) throughout this 1 hour window.

What do you need to do?
If you experience any issues with Fuze Meetings or Voice services during this time we recommend waiting up to 30 seconds and trying again.

What happens if it doesn't go as planned?
Maintenance will be reverted.

Who should you contact with questions?
Please reach out to us; we would be happy to talk to you!

U.S. Toll Free +1 866 379 9442
United States +1 617.603.2299
Australia +61 2 8607 8029
France +33 97 518 6686
Germany +49 32 22 109 6038
Greece +30 211 198 3039
Ireland +353 76 888 7202
Israel +972 3 763 0658
Italy +39 02 94 75 2581
Japan +81 34 589 4674
Netherlands +31 20 241 0144
United Kingdom +44 330 808 0131

or visit our support page at fuzecommunity.force.com/support.
Posted on Mar 30, 16:29 EDT
Past Incidents
Mar 31, 2020

No incidents reported.

Mar 30, 2020

No incidents reported.

Mar 29, 2020
Completed - The scheduled maintenance has been completed.
Mar 29, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 22:00 EDT
Scheduled - What are we doing?
Fuze is performing upgrades to our global backend database infrastructure.

Who is affected?
Global voice customers who utilize physical handsets. Affected services will be Message Wait Indicator(MWI), Call Park, Buddy Watch (Extension Status), and Share Line Appearance functionality. This will only apply to physical handsets and core voice services will be unaffected.

When are we doing this?
Start: Saturday, March 28th, 22:00 EST
End: Sunday, March 29th, 00:00 EST

What will you experience during the work?
Message Wait Indicator(MWI), Call Park, Buddy Watch (Extension Status), and Share Line Appearance functionality on physical handsets will be unavailable for the two hour duration of the maintenance.

What do you need to do?
No action is required.

What happens if it doesn't go as planned?
Maintenance will be reverted.

Who should you contact with questions?
Please reach out to us; we would be happy to talk to you!

U.S. Toll Free +1 866 379 9442
United States +1 617.603.2299
Australia +61 2 8607 8029
France +33 97 518 6686
Germany +49 32 22 109 6038
Greece +30 211 198 3039
Ireland +353 76 888 7202
Israel +972 3 763 0658
Italy +39 02 94 75 2581
Japan +81 34 589 4674
Netherlands +31 20 241 0144
United Kingdom +44 330 808 0131

or visit our support page at fuzecommunity.force.com/support.
Mar 24, 11:36 EDT
Mar 27, 2020

No incidents reported.

Mar 26, 2020

No incidents reported.

Mar 25, 2020
Resolved - We have resolved the issue, and expect that all services are functioning normally.

Again, we apologize for any inconvenience caused and thank you for your patience while we worked to resolve this issue.
Mar 25, 13:15 EDT
Monitoring - We have resolved the issue, and expect that all services are functioning normally. We will monitor this for the next 30 minutes before setting the status to "resolved." If you continue to experience issues, please contact support via the Community.

We apologize for any inconvenience caused and thank you for your patience while we worked to resolve this issue.
Mar 25, 12:39 EDT
Investigating - A subset of users may be unable to access the portal currently. We are working diligently to identify the issue and will provide regular updates until the issue has been resolved. We apologize for any inconvenience caused and appreciate your patience.
Mar 25, 12:25 EDT
Mar 23, 2020
Resolved - We have verified that this issue is directly related to the original incident regarding congestion on the carrier networks nationally. This incident will be resolved and we will track this as part of the post relating to "Australia Carrier Network Congestion". Please continue to monitor that incident for updates.
Mar 23, 04:03 EDT
Identified - We are currently investigating an issue where some users are unable to receive calls external to Fuze. At this point we believe this is related to the country wide carrier congestion issues that are ongoing. This is affecting all of the telecommunications carriers across Australia. We are working with our carrier to investigate this as a matter of urgency and steps are being taken by them to reroute traffic and add more bandwidth. More information will be posted as it becomes available.
Mar 22, 21:30 EDT
Mar 21, 2020
Resolved - We have resolved the issue, and expect that all services are functioning normally.

Again, we apologize for any inconvenience caused and thank you for your patience while we worked to resolve this issue.
Mar 21, 18:30 EDT
Monitoring - We have resolved the issue, and expect that all services are functioning normally.

Again, we apologize for any inconvenience caused and thank you for your patience while we worked to resolve this issue.
Mar 21, 17:44 EDT
Investigating - We are currently investigating a call server in Boston. Some users may experience dropped calls. Rest assured, we are working diligently to identify the issue and will provide regular updates until the issue has been resolved. We apologize for any inconvenience this may cause and thank you for your patience.
Mar 21, 16:42 EDT
Mar 19, 2020

No incidents reported.