All Systems Operational

About This Site

Welcome to Fuze's home for live information on system and service statuses. Here you'll find live data on system performance. If there are any interruptions in service, a note will be posted here. We encourage you to also subscribe to the components that make the most sense for your business.

Voice Services - North America ? Operational
Ashburn, VA Operational
Boston, MA Operational
San Francisco, CA Operational
San Jose, CA Operational
Voice Services - Latin America ? Operational
São Paulo, BR Operational
Voice Services - Europe ? Operational
Frankfurt, DE Operational
London, UK Operational
Voice Services - Asia/Pacific ? Operational
Hong Kong, HK Operational
Sydney, AU Operational
Singapore, SG Operational
Voice Services - Africa ? Operational
Johannesburg, ZA Operational
Contact Center Services - North America ? Operational
Ashburn, VA Operational
Boston, MA Operational
San Francisco, CA Operational
San Jose, CA Operational
Contact Center Services - Latin America ? Operational
São Paulo, BR Operational
Contact Center Services - Europe ? Operational
Frankfurt, DE Operational
London, UK Operational
Contact Center Services - Asia/Pacific ? Operational
Hong Kong, HK Operational
Sydney, AU Operational
Singapore, SG Operational
Contact Center Services - Africa ? Operational
Johannesburg, ZA Operational
Messaging Services - North America ? Operational
Ashburn, VA Operational
Boston, MA Operational
San Francisco, CA Operational
San Jose, CA Operational
Messaging Services - Latin America ? Operational
São Paulo, BR Operational
Messaging Services - Europe ? Operational
London, UK Operational
Frankfurt, DE Operational
Messaging Services - Asia/Pacific ? Operational
Sydney, AU Operational
Hong Kong, HK Operational
Singapore, SG Operational
Messaging Services - Africa ? Operational
Johannesburg, ZA Operational
Fuze Meetings - Global ? Operational
Ashburn, VA Operational
Frankfurt, DE Operational
San Jose, CA Operational
Singapore, SG Operational
Sydney, AU Operational
Fax to Email - Global ? Operational
e-Fax Services Operational
Orcafax Services Operational
Admin Services - Global ? Operational
Fuze Hub ? Operational
Fuze Portal ? Operational
Fuze Help Center ? Operational
Fuze Data, Reporting, and/or Discover Services ? Operational
Device Provisioning Services ? Operational
Integrations - Global ? Operational
Fuze for Salesforce ? Operational
Fuze Connect ? Operational
Call Recording API ? Operational
Fuze Data API ? Operational
Hub API ? Operational
SCIM ? Operational
Fuze for Chrome ? Operational
Fuze for Firefox ? Operational
Fuze for Edge ? Operational
Fuze for Outlook ? Operational
Fuze for Office 365 ? Operational
Fuze for Slack ? Operational
Login Services - Global ? Operational
Warden ? Operational
SSO ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
What are we doing?
Fuze is upgrading various components within our back end infrastructure across multiple regions.

Who is affected?
Any customers who are attempting to use the Portal, device provisioning, or voice services during the specified window.

When are we doing this?
Start: Saturday, January 25th 22:00 EST
End: Sunday, January 26th 01:00 EST

What will you experience during the work?
You may experience brief interruptions of service with the Portal, device provisioning, or voice services (up to 5 minutes each time) throughout this 3 hour window.

What do you need to do?
If you experience any issues with the Portal, device provisioning, or voice services during this time we recommend waiting up to 5 minutes and trying again.

What happens if it doesn't go as planned?
Maintenance will be reverted.

Who should you contact with questions?
Please reach out to us; we would be happy to talk to you!

U.S. Toll Free +1 866 379 9442
United States +1 617.603.2299
Australia +61 2 8607 8029
France +33 97 518 6686
Germany +49 32 22 109 6038
Greece +30 211 198 3039
Ireland +353 76 888 7202
Israel +972 3 763 0658
Italy +39 02 94 75 2581
Japan +81 34 589 4674
Netherlands +31 20 241 0144
United Kingdom +44 330 808 0131

or visit our support page at fuzecommunity.force.com/support.
Posted on Jan 20, 15:10 EST
Past Incidents
Jan 23, 2020

No incidents reported today.

Jan 22, 2020

No incidents reported.

Jan 21, 2020

No incidents reported.

Jan 20, 2020

No incidents reported.

Jan 19, 2020
Completed - The scheduled maintenance has been completed.
Jan 19, 00:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 22:00 EST
Scheduled - What are we doing?
Fuze is upgrading various network components in our Ashburn, VA PoP as part of our ongoing global network upgrades to optimize service.

Who is affected?
Customers who are homed in the Ashburn, VA PoP.

When are we doing this?
Start: Saturday, January 18th 22:00 EST
End: Saturday, January 18th 24:00 EST

What will you experience during the work?
You may experience brief interruptions of service (up to 60 seconds each time) throughout this 2 hour window.

What do you need to do?
If you experience any issues with Fuze Meetings or Voice services during this time we recommend waiting up to 60 seconds and trying again.

What happens if it doesn't go as planned?
Maintenance will be reverted.

Who should you contact with questions?
Please reach out to us; we would be happy to talk to you!

U.S. Toll Free +1 866 379 9442
United States +1 617.603.2299
Australia +61 2 8607 8029
France +33 97 518 6686
Germany +49 32 22 109 6038
Greece +30 211 198 3039
Ireland +353 76 888 7202
Israel +972 3 763 0658
Italy +39 02 94 75 2581
Japan +81 34 589 4674
Netherlands +31 20 241 0144
United Kingdom +44 330 808 0131

or visit our support page at fuzecommunity.force.com/support.
Jan 15, 11:32 EST
Jan 17, 2020
Resolved - We have resolved the issue, and expect that all services are functioning normally.

Again, we apologize for any inconvenience caused and thank you for your patience while we worked to resolve this issue.
Jan 17, 09:31 EST
Monitoring - The Fuze Meetings problem from earlier this morning has now been resolved, and Meeting services are now available once again.

Some users may need to retry by clicking on the Banner message on Fuze desktop.

We will continue to closely monitor the Meetings service for the next few hours.
Jan 17, 06:47 EST
Update - We are currently going through a process of recovering the Meeting Services for our customers.
This is taking longer than we had hoped but we are working hard to restore these as soon as possible.
Jan 17, 05:52 EST
Update - We are continuing to investigate this issue.
Jan 17, 05:45 EST
Update - There are reports of customer meeting being terminated without notice.
We have identified a resolution which is currently in progress.
A further update will be provided here in next 15 minutes.

This is affecting Fuze Meetings only.
Jan 17, 05:28 EST
Investigating - We have reports of some people being kicked out of meetings.
We are investigating the cause and scope and will provide a further update here.
Jan 17, 05:19 EST
Jan 16, 2020

No incidents reported.

Jan 15, 2020

No incidents reported.

Jan 14, 2020

No incidents reported.

Jan 13, 2020

No incidents reported.

Jan 12, 2020
Completed - The scheduled maintenance has been completed.
Jan 12, 00:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 22:00 EST
Update - We will be undergoing scheduled maintenance during this time.
Jan 7, 15:35 EST
Scheduled - UPDATE: Adjusting language to be clear this work includes all East Coast Data Centers, not just Boston.

*****

What are we doing?
Fuze is upgrading various network components in our East Coast Data Centers as part of our ongoing global network upgrades to optimize service.

Who is affected?
Customers who are homed in the East Coast of North America.

When are we doing this?
Start: Saturday, January 11th 22:00 EST (GMT-5)
End: Saturday, January 11th 24:00 EST (GMT-5)

What will you experience during the work?
You may experience brief interruptions of service (up to 60 seconds each time) throughout this 2 hour window.

What do you need to do?
If you experience any issues with Fuze Meetings or Voice services during this time we recommend waiting up to 60 seconds and trying again.

What happens if it doesn't go as planned?
Maintenance will be reverted.

Who should you contact with questions?
Please reach out to us; we would be happy to talk to you!

U.S. Toll Free +1 866 379 9442
United States +1 617.603.2299
Australia +61 2 8607 8029
France +33 97 518 6686
Germany +49 32 22 109 6038
Greece +30 211 198 3039
Ireland +353 76 888 7202
Israel +972 3 763 0658
Italy +39 02 94 75 2581
Japan +81 34 589 4674
Netherlands +31 20 241 0144
United Kingdom +44 330 808 0131

or visit our support page at fuzecommunity.force.com/support.
Jan 6, 16:50 EST
Jan 10, 2020
Resolved - The issue is now resolved and we expect that all services are running normally.
Jan 10, 18:13 EST
Monitoring - Our partner carrier has resolved the issue, and expect that all services are functioning normally. We will monitor this event for the next 30 minutes before setting the status to "resolved." If you continue to experience issues, please contact support via the Community. To ensure the quickest feedback, please make reference to incident 3706

We apologize for any inconvenience caused and thank you for your patience while we worked to resolve this issue.
Jan 10, 15:56 EST
Update - We are continuing to work with our partner carrier in this region on a resolution. We will continue to update as more information becomes available.
Jan 10, 09:10 EST
Update - We are still working on resolving this issue so service can be resumed ASAP. Once the issue has been resolved, you will be alerted immediately.
Jan 10, 05:16 EST
Identified - We are currently experiencing issues with one of our carrier in Australia, which may cause inbound call failure to some of the Australian DIDs partially. We are working with them actively to resolve it as quickly as we can. You will receive an update when the issue has been resolved.
Jan 10, 02:31 EST
Jan 9, 2020

No incidents reported.