All Systems Operational

About This Site

Welcome to Fuze's home for live information on system and service statuses. Here you'll find live data on system performance. If there are any interruptions in service, a note will be posted here. We encourage you to also subscribe to the components that make the most sense for your business.

Voice Services - North America ? Operational
Ashburn, VA Operational
Boston, MA Operational
San Francisco, CA Operational
San Jose, CA Operational
Voice Services - Latin America ? Operational
São Paulo, BR Operational
Voice Services - Europe ? Operational
Frankfurt, DE Operational
London, UK Operational
Voice Services - Asia/Pacific ? Operational
Hong Kong, HK Operational
Sydney, AU Operational
Singapore, SG Operational
Voice Services - Africa ? Operational
Johannesburg, ZA Operational
Contact Center Services - North America ? Operational
Ashburn, VA Operational
Boston, MA Operational
San Francisco, CA Operational
San Jose, CA Operational
Contact Center Services - Latin America ? Operational
São Paulo, BR Operational
Contact Center Services - Europe ? Operational
Frankfurt, DE Operational
London, UK Operational
Contact Center Services - Asia/Pacific ? Operational
Hong Kong, HK Operational
Sydney, AU Operational
Singapore, SG Operational
Contact Center Services - Africa ? Operational
Johannesburg, ZA Operational
Messaging Services - North America ? Operational
Ashburn, VA Operational
Boston, MA Operational
San Francisco, CA Operational
San Jose, CA Operational
Messaging Services - Latin America ? Operational
São Paulo, BR Operational
Messaging Services - Europe ? Operational
London, UK Operational
Frankfurt, DE Operational
Messaging Services - Asia/Pacific ? Operational
Sydney, AU Operational
Hong Kong, HK Operational
Singapore, SG Operational
Messaging Services - Africa ? Operational
Johannesburg, ZA Operational
Fuze Meetings - Global ? Operational
Ashburn, VA Operational
Frankfurt, DE Operational
San Jose, CA Operational
Singapore, SG Operational
Sydney, AU Operational
Fax to Email - Global ? Operational
e-Fax Services Operational
Orcafax Services Operational
Admin Services - Global ? Operational
Fuze Hub ? Operational
Fuze Portal ? Operational
Fuze Help Center ? Operational
Fuze Data, Reporting, and/or Discover Services ? Operational
Device Provisioning Services ? Operational
Integrations - Global ? Operational
Fuze for Salesforce ? Operational
Fuze Connect ? Operational
Call Recording API ? Operational
Fuze Data API ? Operational
Hub API ? Operational
SCIM ? Operational
Fuze for Chrome ? Operational
Fuze for Firefox ? Operational
Fuze for Edge ? Operational
Fuze for Outlook ? Operational
Fuze for Office 365 ? Operational
Fuze for Slack ? Operational
Login Services - Global ? Operational
Warden ? Operational
SSO ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
What are we doing?
Fuze is performing upgrades to our meetings infrastructure to optimize service.

Who is affected?
Customers who are utilizing Fuze Meetings.

When are we doing this?
Start: Friday, February 5th 23:45 EST (UTC-5)
End: Saturday, February 6th 00:45 EST (UTC-5)

What will you experience during the work?
You may experience interruptions to meeting services of up to thirty seconds in duration throughout this 1-hour window.

What do you need to do?
If you experience any issues during this time we recommend waiting up to thirty seconds and trying again.

What happens if it doesn't go as planned?
Maintenance will be reverted.

Who should you contact with questions?
Please reach out to us; we would be happy to talk to you!

U.S. Toll Free +1 866 379 9442
United States +1 617.603.2299
Australia +61 2 8607 8029
France +33 97 518 6686
Germany +49 32 22 109 6038
Greece +30 211 198 3039
Ireland +353 76 888 7202
Israel +972 3 763 0658
Italy +39 02 94 75 2581
Japan +81 34 589 4674
Netherlands +31 20 241 0144
United Kingdom +44 330 808 0131

or visit our support page at fuzecommunity.force.com/support.
Posted on Mar 1, 10:47 EST
Past Incidents
Mar 2, 2021

No incidents reported today.

Mar 1, 2021
Resolved - this incident was resolved at 09:57am (UK)
Mar 1, 05:26 EST
Monitoring - A fix has now been implemented and services are working as normal.
We will continue to monitor for the next 30 mins.
Mar 1, 04:58 EST
Update - We are continuing to work on a fix for this issue.
Mar 1, 04:42 EST
Identified - The cause of the delays has been identified and a resolution is underway
Mar 1, 04:39 EST
Investigating - We have received reports of delays joining meetings - meetings are fully available but it is taking extra time to join.
We are investigating and will attempt to resolve as quick as possible.
Mar 1, 04:38 EST
Feb 28, 2021
Completed - The scheduled maintenance has been completed.
Feb 28, 02:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 27, 23:00 EST
Scheduled - What are we doing?
Fuze is upgrading various network components in the San Francisco Point of Presence (PoP) as part of our ongoing global network upgrades to optimize service. We expect this maintenance to have minimal impact on customers.

Who is affected?
Customers who are homed in the San Francisco Data Center.

When are we doing this?
Start: Saturday, February 27th 20:00 PST (GMT-8)
End: Saturday, February 27th 23:00 PST (GMT-8)

What will you experience during the work?
Users will experience interruptions of up to two minutes in duration throughout this 2-hour window while the new configuration is being applied.

What do you need to do?
If you experience any issues with Fuze services during this time we recommend waiting up to 2 minutes and trying again.

What happens if it doesn't go as planned?
Maintenance will be reverted.

Who should you contact with questions?
Please reach out to us; we would be happy to talk to you!

U.S. Toll Free +1 866 379 9442
United States +1 617.603.2299
Australia +61 2 8607 8029
France +33 97 518 6686
Germany +49 32 22 109 6038
Greece +30 211 198 3039
Ireland +353 76 888 7202
Israel +972 3 763 0658
Italy +39 02 94 75 2581
Japan +81 34 589 4674
Netherlands +31 20 241 0144
United Kingdom +44 330 808 0131


or visit our support page at fuzecommunity.force.com/support
Feb 22, 17:22 EST
Completed - The scheduled maintenance has been completed.
Feb 28, 00:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 27, 22:01 EST
Scheduled - What are we doing?
Fuze is reconfiguring various components in the San Jose network as part of our ongoing global network upgrades to optimize service.

Who is affected?
A subset of customers who use NNI in the San Jose Data Center.

When are we doing this?
Start: Saturday, February 27th 19:00 PST (GMT-8)
End: Saturday, February 27th 21:00 PST (GMT-8)

What will you experience during the work?
Users may experience interruptions of up to 30 seconds in duration throughout this 2-hour window while the new configuration is being applied.

What do you need to do?
If you experience any issues with Fuze services during this time we recommend waiting up to 30 seconds and trying again.

What happens if it doesn't go as planned?
Maintenance will be reverted.

Who should you contact with questions?
Please reach out to us; we would be happy to talk to you!

U.S. Toll Free +1 866 379 9442
United States +1 617.603.2299
Australia +61 2 8607 8029
France +33 97 518 6686
Germany +49 32 22 109 6038
Greece +30 211 198 3039
Ireland +353 76 888 7202
Israel +972 3 763 0658
Italy +39 02 94 75 2581
Japan +81 34 589 4674
Netherlands +31 20 241 0144
United Kingdom +44 330 808 0131


or visit our support page at fuzecommunity.force.com/support
Feb 22, 17:19 EST
Feb 27, 2021
Feb 26, 2021

No incidents reported.

Feb 25, 2021

No incidents reported.

Feb 24, 2021

No incidents reported.

Feb 23, 2021

No incidents reported.

Feb 22, 2021

No incidents reported.

Feb 21, 2021

No incidents reported.

Feb 20, 2021

No incidents reported.

Feb 19, 2021

No incidents reported.

Feb 18, 2021

No incidents reported.

Feb 17, 2021

No incidents reported.

Feb 16, 2021

No incidents reported.