Fuze Status

All Systems Operational

About This Site

Welcome to Fuze's home for live information on system and service statuses. Here you'll find live data on system performance. If there are any interruptions in service, a note will be posted here. We encourage you to also subscribe to the components that make the most sense for your business.

Voice Services - North America Operational

Boston Operational

San Francisco Operational

Voice Services - Latin America Operational

Brazil Operational

Voice Services - Europe Operational

Frankfurt Operational

London Operational

Voice Services - Asia/Pacific Operational

Hong Kong Operational

Sydney Operational

Singapore Operational

East Asia Operational

Contact Center Services - North America Operational

Boston Operational

San Francisco Operational

Contact Center Services - Latin America Operational

Brazil Operational

Contact Center Services - Europe Operational

Frankfurt Operational

London Operational

Contact Center Services - Asia/Pacific Operational

Hong Kong Operational

Sydney Operational

Singapore Operational

East Asia Operational

Messaging Services - North America Operational

Boston Operational

San Francisco Operational

Messaging Services - Latin America Operational

Brazil Operational

Messaging Services - Europe Operational

London Operational

Frankfurt Operational

Messaging Services - Asia/Pacific Operational

Sydney Operational

Hong Kong Operational

Singapore Operational

East Asia Operational

Fuze Meetings - Global Operational

Fuze Meetings Services Operational

Fax to Email - Global Operational

e-Fax Services Operational

Admin Services - Global Operational

The Hub & Fuze Portal Operational

Fuze Data, Reporting, and/or Analytics Services Operational

SSO, Identity & Login Services Operational

External Amazon Webservices Operational

AWS s3-ap-northeast-1 Operational

AWS s3-us-west-2 Operational

AWS s3-us-west-1 Operational

AWS sns-us-east-1 Operational

AWS sns-sa-east-1 Operational

AWS s3-eu-west-1 Operational

AWS s3-eu-central-1 Operational

AWS s3-ap-southeast-2 Operational

AWS s3-ap-southeast-1 Operational

AWS cloudFront Operational

AWS ec2-eu-central-1 Operational

AWS ec2-eu-west-1 Operational

AWS ec2-sa-east-1 Operational

AWS ec2-us-east-1 Operational

AWS ec2-us-west-1 Operational

AWS elasticache-us-east-1 Operational

AWS elb-ap-southeast-1 Operational

AWS elb-ap-southeast-2 Operational

AWS elb-eu-central-1 Operational

AWS elb-eu-west-1 Operational

AWS elb-sa-east-1 Operational

AWS elb-us-east-1 Operational

AWS elb-us-west-1 Operational

AWS rds-ap-southeast-1 Operational

AWS rds-ap-southeast-2 Operational

AWS rds-eu-central-1 Operational

AWS rds-sa-east-1 Operational

AWS rds-us-east-1 Operational

AWS rds-us-west-1 Operational

AWS rds-us-west-2 Operational

AWS route53 Operational

AWS s3-sa-east-1 Operational

AWS s3-us-standard Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 23, 2018

No incidents reported today.

Sep 22, 2018

London Data Center Maintenance - September 22nd 21:00 - 23:00 GMT

Completed - The scheduled maintenance has been completed.
Sep 22, 19:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 17:00 EDT

Scheduled - - What are we doing?
Fuze is upgrading our internal network at our London Data Center. This is part of our ongoing global network upgrades designed to give you a better cloud-based experience.

- Who is affected?
Customers using Voice services located in the EMEA region.

- When are we doing this?
Start: Saturday, September 22nd 21:00 GMT
End: Saturday, September 22nd 23:00 GMT

- What will you experience during the work?
There will be 2-3 blips ranging between 5-60 seconds where Voice services may become unavailable. Calls during these instances may drop and users might be unable to initiate a new call for up to 60 seconds.

- What do you need to do?
If your call drops or if you are unable to initiate a new call, wait up to 60 seconds and try again.

- What happens if it doesn't go as planned?
Maintenance will be reverted.

- Who should you contact with questions?
If you have any questions, please reach out to our Customer Support team at
U.S. Toll Free +1 866 379 9442
United States +1 617.603.2299
Australia +61 2 8607 8029
France +33 97 518 6686
Germany +49 32 22 109 6038
Greece +30 211 198 3039
Ireland +353 76 888 7202
Israel +972 3 763 0658
Italy +39 02 94 75 2581
Japan +81 34 589 4674
Netherlands +31 20 241 0144
United Kingdom +44 330 808 0131
or visit our support page at fuzecommunity.force.com/support.
Sep 19, 11:44 EDT

Sep 21, 2018

Partial call server outage

Resolved - We have resolved the issue, and expect that all services are functioning normally. A postmortem will be posted shortly, and you will be notified.

Again, we apologize for any inconvenience caused and thank you for your patience while we worked to resolve this issue.
Sep 21, 04:40 EDT

Monitoring - We have been monitoring the result of action we have taken earlier, and it is proving to be effective. All services is expected to be functioning normally. We will continue to monitor this event to ensure our service remains stable. If you continue to experience issues, please contact support via the Community, or by emailing support@fuze.com.
Sep 20, 22:59 EDT

Identified - We have identified the issue in our call servers. We have taken appropriate action and is now in stable condition. Our team is still working for a permanent solution and we will continue to provide updates as they become available. Again, we apologize for any inconvenience this may cause, and thank you for your continued patience.
Sep 20, 19:45 EDT

Update - Since approximately 3:30PM EST - We have detected stability issues in the Boston and San Francisco data centers. Some customers may experience call quality issues, abandoned calls in incoming queue, or subscription issues. We continue to work diligently to resolve the issue and will provide regular updates until the issue has been resolve. We appreciated your patience and apologize for any inconvenience.
Sep 20, 18:02 EDT

Update - Since approximately 3:30PM EST - We have detected stability issues in the Boston and San Francisco data centers. Some customers may experience call quality issues, abandoned calls in incoming queue, or subscription issues. We are working diligently to identify the issue and will provide regular updates until the issue has been resolved. We apologize for any inconvenience caused and appreciate your patience.
Sep 20, 17:27 EDT

Update - Since approximately 3:30PM EST - CAM-Z4-CALL2 & SFO-Z4-CALL2 have been unstable. Customer may experience call quality issues, abandoned calls in incoming queue, and subscription issues. We're currently looking into the issue and update will follow.
Sep 20, 17:04 EDT

Investigating - We are currently experiencing an outage. We are working on resuming services ASAP. We will continue to send updates as they are available. We apologize for any inconvenience caused and thank you for your patience.
Sep 20, 16:19 EDT

Sep 19, 2018

No incidents reported.

Sep 18, 2018

No incidents reported.

Sep 17, 2018

No incidents reported.

Sep 16, 2018

No incidents reported.

Sep 15, 2018

London Data Center Maintenance - September 15th 20:00 - 24:00 GMT

Completed - The scheduled maintenance has been completed.
Sep 15, 21:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 20:00 EDT

Scheduled - What are we doing?

Fuze is upgrading an internal network configuration on our London Data Center. This is part of our ongoing global network upgrades.

Who is affected?

Customers using Voice services located in the EMEA region.

When are we doing this?

Start: Saturday, September 15th 20:00 GMT

End: Saturday, September 15th 24:00 GMT

What will you experience during the work?

There will be blips ranging between 5-60 seconds where Voice services may become unavailable. Calls during these instances will drop and users will be unable to initiate a new calls for up to 60 seconds.

The approximate timing of when these blips will occur on September 15th are:
20:00 GMT - (5 second blip)
22:00 GMT - (30-60 second blip)

22:15 GMT - (30-60 second blip)

23:00 GMT - (5 second blip)

What do you need to do?

If your call drops or if you are unable to initiate a new call, wait up to 60 seconds and try again.

What happens if it doesn't go as planned?

Maintenance will be reverted.

Who should you contact with questions?

If you have any questions, please reach out to our Customer Support team at

U.S. Toll Free +1 866 379 9442

United States +1 617.603.2299

Australia +61 2 8607 8029

France +33 97 518 6686

Germany +49 32 22 109 6038

Greece +30 211 198 3039

Ireland +353 76 888 7202

Israel +972 3 763 0658

Italy +39 02 94 75 2581

Japan +81 34 589 4674

Netherlands +31 20 241 0144

United Kingdom +44 330 808 0131

or visit our support page at fuzecommunity.force.com/support.
Sep 11, 08:38 EDT

Fuze Meeting Data Center Maintenance - September 15th 00:45 - 02:45 ET

Completed - The scheduled maintenance has been completed.
Sep 15, 02:46 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 00:45 EDT

Scheduled - - What are we doing?
Fuze will be upgrading a small number of software components in our Fuze Meeting Data Centers to resolve an issue before it has the potential of causing a disruption in service.

- Who is affected?
Customers using Fuze Meetings.

- When are we doing this?
Start: Saturday, September 15th 00:45 ET
End: Saturday, September 15th 02:45 ET

- What will you experience during the work?
There will be a window up to 10 minutes where Fuze Meetings will be unavailable during this maintenance. Active Fuze Meetings during this 10 minute window will drop.

- What do you need to do?
If you are unable to join or get dropped from an active Fuze Meeting, please wait up to 10 minutes before rejoining.

- What happens if it doesn't go as planned?
Maintenance will be reverted.

- Who should you contact with questions?
If you have any questions, please reach out to our Customer Support team at
U.S. Toll Free +1 866 379 9442
United States +1 617.603.2299
Australia +61 2 8607 8029
France +33 97 518 6686
Germany +49 32 22 109 6038
Greece +30 211 198 3039
Ireland +353 76 888 7202
Israel +972 3 763 0658
Italy +39 02 94 75 2581
Japan +81 34 589 4674
Netherlands +31 20 241 0144
United Kingdom +44 330 808 0131
or visit our support page at fuzecommunity.force.com/support.
Sep 13, 12:05 EDT

Sep 14, 2018

No incidents reported.

Sep 13, 2018

Degraded Performance - Third Party Impacts

Resolved - We have worked with FirstLight to resolve the issue, and expect that all services are functioning normally.

Again, we apologize for any inconvenience caused and thank you for your patience while we worked to resolve this issue.
Sep 13, 11:08 EDT

Identified - We have been alerted to an issue a partner carrier is having with Toll Free Numbers. We are actively working with them to resolve. More detailed information can be found at https://www.firstlight.net

We apologize for any inconvenience this may have caused and we appreciate your patience.
Sep 13, 09:13 EDT

Sep 12, 2018

No incidents reported.

Sep 11, 2018

No incidents reported.

Sep 10, 2018

No incidents reported.

Sep 9, 2018

No incidents reported.