Fuze Status

All Systems Operational

About This Site

Welcome to Fuze's home for live information on system and service statuses. Here you'll find live data on system performance. If there are any interruptions in service, a note will be posted here. We encourage you to also subscribe to the components that make the most sense for your business.

Voice Services - North America Operational

Ashburn, VA Operational

Boston, MA Operational

San Francisco, CA Operational

San Jose, CA Operational

Voice Services - Latin America Operational

São Paulo, BR Operational

Voice Services - Europe Operational

Frankfurt, DE Operational

London, UK Operational

Voice Services - Asia/Pacific Operational

Hong Kong, HK Operational

Sydney, AU Operational

Singapore, SG Operational

Voice Services - Africa Operational

Johannesburg, ZA Operational

Contact Center Services - North America Operational

Ashburn, VA Operational

Boston, MA Operational

San Francisco, CA Operational

San Jose, CA Operational

Contact Center Services - Latin America Operational

São Paulo, BR Operational

Contact Center Services - Europe Operational

Frankfurt, DE Operational

London, UK Operational

Contact Center Services - Asia/Pacific Operational

Hong Kong, HK Operational

Sydney, AU Operational

Singapore, SG Operational

Contact Center Services - Africa Operational

Johannesburg, ZA Operational

Messaging Services - North America Operational

Ashburn, VA Operational

Boston, MA Operational

San Francisco, CA Operational

San Jose, CA Operational

Messaging Services - Latin America Operational

São Paulo, BR Operational

Messaging Services - Europe Operational

London, UK Operational

Frankfurt, DE Operational

Messaging Services - Asia/Pacific Operational

Sydney, AU Operational

Hong Kong, HK Operational

Singapore, SG Operational

Messaging Services - Africa Operational

Johannesburg, ZA Operational

Fuze Meetings - Global Operational

Ashburn, VA Operational

Frankfurt, DE Operational

San Jose, CA Operational

Singapore, SG Operational

Sydney, AU Operational

Fax to Email - Global Operational

e-Fax Services Operational

Orcafax Services Operational

Admin Services - Global Operational

Fuze Hub Operational

Fuze Portal Operational

Fuze Help Center Operational

Fuze Data, Reporting, and/or Discover Services Operational

Device Provisioning Services Operational

Integrations - Global Operational

Fuze for Salesforce Operational

Fuze Connect Operational

Call Recording API Operational

Fuze Data API Operational

Hub API Operational

SCIM Operational

Fuze for Chrome Operational

Fuze for Firefox Operational

Fuze for Edge Operational

Fuze for Outlook Operational

Fuze for Office 365 Operational

Fuze for Slack Operational

Warden Operational

SSO Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Feb 16, 2020

San Jose Point of Presence Maintenance - February 15th 23:00 EST (GMT -5) to February 16th 02:00 EST (GMT-5)

Completed - The scheduled maintenance has been completed.
Feb 16, 02:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 15, 23:00 EST

Scheduled - What are we doing?
Fuze is upgrading various network components in the San Jose Point of Presence (PoP) as part of our ongoing global network upgrades to optimize service.

Who is affected?
Customers who are homed to the San Jose Data Center.

When are we doing this?
Start: Saturday, Feb 15th, 23:00 EST
End: Saturday, Feb 16th, 02:00 EST

What will you experience during the work?
You may experience brief interruptions of service (up to 30 seconds each time) throughout this 3-hour window while the new configuration is being applied.

What do you need to do?
If you experience any issues with Fuze Meetings or Voice services during this time we recommend waiting up to 30 seconds and trying again.

What happens if it doesn't go as planned?
Maintenance will be reverted.

Who should you contact with questions?
Please reach out to us; we would be happy to talk to you!

U.S. Toll Free +1 866 379 9442
United States +1 617.603.2299
Australia +61 2 8607 8029
France +33 97 518 6686
Germany +49 32 22 109 6038
Greece +30 211 198 3039
Ireland +353 76 888 7202
Israel +972 3 763 0658
Italy +39 02 94 75 2581
Japan +81 34 589 4674
Netherlands +31 20 241 0144
United Kingdom +44 330 808 0131

or visit our support page at fuzecommunity.force.com/support.
Feb 10, 14:34 EST

Fuze Back End Infrastructure Maintenance - Feb 15th 22:00 EST to Feb 15th 24:00 EST (GMT-5)

Completed - The scheduled maintenance has been completed.
Feb 16, 00:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 15, 22:00 EST

Scheduled - What are we doing?
Fuze is upgrading various components within our back end infrastructure across the North American region.

Who is affected?
North America customers who are attempting to use the Portal, device provisioning, SMS, or voice services during the specified window.

When are we doing this?
Start: Saturday, February 15th 22:00 EST
End: Saturday, February 15th 24:00 EST

What will you experience during the work?
You may experience brief interruptions of service with the Portal, device provisioning, SMS, or voice services (up to 5 minutes each time) throughout this 2 hour window.

What do you need to do?
If you experience any issues with the Portal, device provisioning, SMS, or voice services during this time we recommend waiting up to 5 minutes and trying again.

What happens if it doesn't go as planned?
Maintenance will be reverted.

Who should you contact with questions?
Please reach out to us; we would be happy to talk to you!

U.S. Toll Free +1 866 379 9442
United States +1 617.603.2299
Australia +61 2 8607 8029
France +33 97 518 6686
Germany +49 32 22 109 6038
Greece +30 211 198 3039
Ireland +353 76 888 7202
Israel +972 3 763 0658
Italy +39 02 94 75 2581
Japan +81 34 589 4674
Netherlands +31 20 241 0144
United Kingdom +44 330 808 0131

or visit our support page at fuzecommunity.force.com/support.
Feb 10, 11:55 EST

Feb 14, 2020

No incidents reported.

Feb 13, 2020

Meeting Service Degradation

Resolved - We have resolved the issue, and expect that all services are functioning normally.

Again, we apologize for any inconvenience caused and thank you for your patience while we worked to resolve this issue.
Feb 13, 14:23 EST

Monitoring - We have resolved the issue, and expect that all services are functioning normally. We will monitor this event for the next 30 minutes before setting the status to "resolved." If you continue to experience issues, please contact support via the Community. To ensure the quickest feedback, please make reference to incident 3783.

We apologize for any inconvenience caused and thank you for your patience while we worked to resolve this issue.
Feb 13, 13:33 EST

Identified - We have identified a potential cause, and we are actively working to resolve it as quickly as we can. You will receive an update when the issue has been resolved.

We apologize for any inconvenience this may have caused and we appreciate your patience.
Feb 13, 11:34 EST

Update - We are continuing to investigate reports of issues joining and sharing in meetings. We are working diligently to identify the issue and will provide regular updates until the issue has been resolved. We apologize for any inconvenience caused and appreciate your patience.
Feb 13, 10:40 EST

Investigating - We are investigating reports of issues joining and sharing in meetings. We are working diligently to identify the issue and will provide regular updates until the issue has been resolved. We apologize for any inconvenience caused and appreciate your patience.
Feb 13, 10:29 EST

Feb 12, 2020

No incidents reported.

Feb 11, 2020

No incidents reported.

Feb 10, 2020

No incidents reported.

Feb 9, 2020

San Jose Point of Presence Maintenance - February 9th 00:45 EST (GMT -5) to February 9th 02:45 EST (GMT-5)

Completed - The scheduled maintenance has been completed.
Feb 9, 02:45 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 9, 00:45 EST

Scheduled - What are we doing?
Fuze is upgrading various network components in the San Jose Point of Presence (PoP) as part of our ongoing global network upgrades to optimize service.

Who is affected?
Customers who are homed to the San Jose Data Center.

When are we doing this?
Start: Saturday, Feb 9th, 00:45 EST
End: Sunday, Feb 9th, 02:45 EST

What will you experience during the work?
You may experience brief interruptions of service (up to 40 seconds each time) throughout this 2-hour window while the new configuration is being applied.

What do you need to do?
If you experience any issues with Fuze Meetings or Voice services during this time we recommend waiting up to 40 seconds and trying again.

What happens if it doesn't go as planned?
Maintenance will be reverted.

Who should you contact with questions?
Please reach out to us; we would be happy to talk to you!

U.S. Toll Free +1 866 379 9442
United States +1 617.603.2299
Australia +61 2 8607 8029
France +33 97 518 6686
Germany +49 32 22 109 6038
Greece +30 211 198 3039
Ireland +353 76 888 7202
Israel +972 3 763 0658
Italy +39 02 94 75 2581
Japan +81 34 589 4674
Netherlands +31 20 241 0144
United Kingdom +44 330 808 0131

or visit our support page at fuzecommunity.force.com/support.
Feb 3, 15:44 EST

Fuze Back End Infrastructure Maintenance - Sat, Feb 8th 22:00 EST to Sun, Feb 9th 01:00 EST (GMT-5)

Completed - The scheduled maintenance has been completed.
Feb 9, 01:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 8, 22:00 EST

Scheduled - What are we doing?
Fuze is upgrading various components within our back end infrastructure across the North American region.

Who is affected?
North America customers who are attempting to use the Portal, device provisioning, SMS, or voice services during the specified window.

When are we doing this?
Start: Saturday, February 8th 22:00 EST
End: Sunday, February 9th 01:00 EST

What will you experience during the work?
You may experience brief interruptions of service with the Portal, device provisioning, SMS, or voice services (up to 5 minutes each time) throughout this 3 hour window.

What do you need to do?
If you experience any issues with the Portal, device provisioning, SMS, or voice services during this time we recommend waiting up to 5 minutes and trying again.

What happens if it doesn't go as planned?
Maintenance will be reverted.

Who should you contact with questions?
Please reach out to us; we would be happy to talk to you!

U.S. Toll Free +1 866 379 9442
United States +1 617.603.2299
Australia +61 2 8607 8029
France +33 97 518 6686
Germany +49 32 22 109 6038
Greece +30 211 198 3039
Ireland +353 76 888 7202
Israel +972 3 763 0658
Italy +39 02 94 75 2581
Japan +81 34 589 4674
Netherlands +31 20 241 0144
United Kingdom +44 330 808 0131

or visit our support page at fuzecommunity.force.com/support.
Feb 3, 09:49 EST

Feb 8, 2020

Singapore Point of Presence Maintenance - February 8th 22:00 SGT (GMT +8) to February 9th 00:00 SGT (GMT+8)

Completed - The scheduled maintenance has been completed.
Feb 8, 11:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 8, 09:00 EST

Scheduled - What are we doing?
Fuze is upgrading various network components in the Singapore Point of Presence (PoP) as part of our ongoing global network upgrades to optimize service.

Who is affected?
Customers who are homed to the Singapore Data Center.

When are we doing this?
Start: Saturday, Feb 8th 22:00 SGT (GMT +8)
End: Sunday, Feb 9th 00:00 SGT (GMT+8)

What will you experience during the work?
You may experience brief interruptions of service (up to 40 seconds each time) throughout this 2-hour window while the new configuration is being applied.

What do you need to do?
If you experience any issues with Fuze Voice services during this time we recommend waiting up to 60 seconds and trying again.

What happens if it doesn't go as planned?
Maintenance will be reverted.

Who should you contact with questions?
Please reach out to us; we would be happy to talk to you!

U.S. Toll Free +1 866 379 9442
United States +1 617.603.2299
Australia +61 2 8607 8029
France +33 97 518 6686
Germany +49 32 22 109 6038
Greece +30 211 198 3039
Ireland +353 76 888 7202
Israel +972 3 763 0658
Italy +39 02 94 75 2581
Japan +81 34 589 4674
Netherlands +31 20 241 0144
United Kingdom +44 330 808 0131

or visit our support page at fuzecommunity.force.com/support.
Feb 3, 15:40 EST

Feb 7, 2020

No incidents reported.

Feb 6, 2020

No incidents reported.

Feb 5, 2020

No incidents reported.

Feb 4, 2020

No incidents reported.

Feb 3, 2020

Fuze Hub Outage

Resolved - The Hub remains up and stable. We consider this issue resolved and there will be no further updates
Feb 3, 17:52 EST

Monitoring - We have restored the Hub to service and will monitor for stability. We apologize for any inconvenience.
Feb 3, 16:32 EST

Investigating - Fuze Hub is currently unreachable. This will impact all Fuze Hub users. Rest assured, we are working diligently to identify the issue and will provide regular updates until the issue has been resolved. We apologize for any inconvenience this may cause and thank you for your patience.
Feb 3, 16:21 EST

Feb 2, 2020

EMEA Fuze Back End Infrastructure Maintenance - Sat, Feb 1st 22:00 EST to Sun, Feb 2nd 01:00 EST (GMT-5)

Completed - The scheduled maintenance has been completed.
Feb 2, 01:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 1, 22:00 EST

Scheduled - What are we doing?
Fuze is upgrading various components within our back end infrastructure across the EMEA region.

Who is affected?
EMEA customers who are attempting to use the Portal, device provisioning, SMS, or voice services during the specified window.

When are we doing this?
Start: Saturday, February 1st 22:00 EST
End: Sunday, February 2nd 01:00 EST

What will you experience during the work?
You may experience brief interruptions of service with the Portal, device provisioning, SMS, or voice services (up to 5 minutes each time) throughout this 3 hour window.

What do you need to do?
If you experience any issues with the Portal, device provisioning, SMS, or voice services during this time we recommend waiting up to 5 minutes and trying again.

What happens if it doesn't go as planned?
Maintenance will be reverted.

Who should you contact with questions?
Please reach out to us; we would be happy to talk to you!

U.S. Toll Free +1 866 379 9442
United States +1 617.603.2299
Australia +61 2 8607 8029
France +33 97 518 6686
Germany +49 32 22 109 6038
Greece +30 211 198 3039
Ireland +353 76 888 7202
Israel +972 3 763 0658
Italy +39 02 94 75 2581
Japan +81 34 589 4674
Netherlands +31 20 241 0144
United Kingdom +44 330 808 0131

or visit our support page at fuzecommunity.force.com/support.
Jan 27, 15:42 EST

Hong Kong PoP (Point of Presence) Maintenance - Sat, February 1st 22:00 EST to 24:00 EST (GMT-5)

Completed - The scheduled maintenance has been completed.
Feb 2, 00:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 1, 22:00 EST

Scheduled - What are we doing?
Fuze is upgrading various network components in our Hong Kong PoP as part of our ongoing global network upgrades to optimize service.

Who is affected?
Customers who are homed in the Hong Kong PoP.

When are we doing this?
Start: Saturday, February 1st 22:00 EST
End: Saturday, February 1st 24:00 EST

What will you experience during the work?
You may experience brief interruptions of service (up to 60 seconds each time) throughout this 2 hour window.

What do you need to do?
If you experience any issues with Fuze Meetings or Voice services during this time we recommend waiting up to 60 seconds and trying again.

What happens if it doesn't go as planned?
Maintenance will be reverted.

Who should you contact with questions?
Please reach out to us; we would be happy to talk to you!

U.S. Toll Free +1 866 379 9442
United States +1 617.603.2299
Australia +61 2 8607 8029
France +33 97 518 6686
Germany +49 32 22 109 6038
Greece +30 211 198 3039
Ireland +353 76 888 7202
Israel +972 3 763 0658
Italy +39 02 94 75 2581
Japan +81 34 589 4674
Netherlands +31 20 241 0144
United Kingdom +44 330 808 0131

or visit our support page at fuzecommunity.force.com/support.
Jan 27, 16:29 EST