All Systems Operational

About This Site

Welcome to Fuze's home for live information on system and service statuses. Here you'll find live data on system performance. If there are any interruptions in service, a note will be posted here. We encourage you to also subscribe to the components that make the most sense for your business.

Voice Services - North America ? Operational
Boston   Operational
San Francisco   Operational
Voice Services - Latin America ? Operational
Brazil   Operational
Voice Services - Europe ? Operational
Frankfurt   Operational
London   Operational
Voice Services - Asia/Pacific ? Operational
Hong Kong   Operational
Sydney   Operational
Singapore   Operational
East Asia   Operational
Contact Center Services - North America ? Operational
Boston   Operational
San Francisco   Operational
Contact Center Services - Latin America ? Operational
Brazil   Operational
Contact Center Services - Europe ? Operational
Frankfurt   Operational
London   Operational
Contact Center Services - Asia/Pacific ? Operational
Hong Kong   Operational
Sydney   Operational
Singapore   Operational
East Asia   Operational
Messaging Services - North America ? Operational
Boston   Operational
San Francisco   Operational
Messaging Services - Latin America ? Operational
Brazil   Operational
Messaging Services - Europe ? Operational
London   Operational
Frankfurt   Operational
Messaging Services - Asia/Pacific ? Operational
Sydney   Operational
Hong Kong   Operational
Singapore   Operational
East Asia   Operational
Fuze Meetings - Global ? Operational
Fuze Meetings Services   Operational
Fax to Email - Global ? Operational
e-Fax Services   Operational
Admin Services - Global ? Operational
The Hub & Fuze Portal   ? Operational
Fuze Data, Reporting, and/or Analytics Services   ? Operational
SSO, Identity & Login Services   ? Operational
External Amazon Webservices ? Operational
AWS s3-ap-northeast-1   Operational
AWS s3-us-west-2   Operational
AWS s3-us-west-1   Operational
AWS sns-us-east-1   Operational
AWS sns-sa-east-1   Operational
AWS s3-eu-west-1   Operational
AWS s3-eu-central-1   Operational
AWS s3-ap-southeast-2   Operational
AWS s3-ap-southeast-1   Operational
AWS cloudFront   Operational
AWS ec2-eu-central-1   Operational
AWS ec2-eu-west-1   Operational
AWS ec2-sa-east-1   Operational
AWS ec2-us-east-1   Operational
AWS ec2-us-west-1   Operational
AWS elasticache-us-east-1   Operational
AWS elb-ap-southeast-1   Operational
AWS elb-ap-southeast-2   Operational
AWS elb-eu-central-1   Operational
AWS elb-eu-west-1   Operational
AWS elb-sa-east-1   Operational
AWS elb-us-east-1   Operational
AWS elb-us-west-1   Operational
AWS rds-ap-southeast-1   Operational
AWS rds-ap-southeast-2   Operational
AWS rds-eu-central-1   Operational
AWS rds-sa-east-1   Operational
AWS rds-us-east-1   Operational
AWS rds-us-west-1   Operational
AWS rds-us-west-2   Operational
AWS route53   Operational
AWS s3-sa-east-1   Operational
AWS s3-us-standard   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 15, 2018

No incidents reported today.

Oct 14, 2018
Completed - The scheduled maintenance has been completed.
Oct 14, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 22:00 EDT
Scheduled - - What are we doing?
Fuze will be conducting necessary upgrades of our network services in the Boston Data Center. This is part of our ongoing global network upgrades.

- Who is affected?
Customers using Voice services from our Boston Data Center.

- When are we doing this?
Start: Saturday, Oct 13 22:00 EDT
End: Saturday, Oct 13 24:00 EDT

- What will you experience during the work?
You may experience a short (up to 60 seconds) interruption of voice service. This may include dropping a current call or being unable to make new calls. No other Fuze services will be impacted.

- What do you need to do?
If your call drops or if you are unable to initiate a new call, wait up to 60 seconds and try again.

- What happens if it doesn't go as planned?
Maintenance will be reverted.

- Who should you contact with questions?
If you have any questions, please reach out to our Customer Support team at
U.S. Toll Free +1 866 379 9442
United States +1 617 603 2299
Australia +61 2 8607 8029
France +33 97 518 6686
Germany +49 32 22 109 6038
Greece +30 211 198 3039
Ireland +353 76 888 7202
Israel +972 3 763 0658
Italy +39 02 94 75 2581
Japan +81 34 589 4674
Netherlands +31 20 241 0144
United Kingdom +44 330 808 0131

or visit our support page at fuzecommunity.force.com/support

Thank you.
Oct 8, 14:51 EDT
Oct 12, 2018

No incidents reported.

Oct 11, 2018
Resolved - This Incident has now been resolved. If you are experiencing any further issues please contact support directly.
Oct 11, 21:48 EDT
Monitoring - The Firebase issue has now been resolved, and everything should be operating as normal. We will continue to monitor this for the next hour and close off the incident if there are no further problems.
If you are experiencing any issues at this point, please contact support.
Oct 11, 20:38 EDT
Identified - The issue was confirmed as a network problem, and a mitigation plan was put in place. They system is now recovering and new connections are being processed.
Oct 11, 20:19 EDT
Investigating - We are currently investigating an issue with our underlying database provider (Google Firebase) which is affecting our messaging services. The problem is related to a network issue that they are experiencing.

More updates to follow shortly.
Oct 11, 20:06 EDT
Resolved - We have resolved the issue with OrcaFax and it should be working normally now. We do expect some amount of delay, but all lingering faxes should be delivered within 24 hours.

Again, we apologize for any inconvenience caused and thank you for your patience while we worked to resolve this issue.
Oct 11, 17:01 EDT
Investigating - We have identified an issue with a subset of customers being unable to utilize the Orcafax service. Rest assured, we are working diligently to identify the issue and will provide regular updates until the issue has been resolved. We apologize for any inconvenience caused and appreciate your patience.
Oct 11, 11:08 EDT
Oct 10, 2018

No incidents reported.

Oct 9, 2018

No incidents reported.

Oct 8, 2018

No incidents reported.

Oct 7, 2018

No incidents reported.

Oct 6, 2018

No incidents reported.

Oct 5, 2018
Resolved - This incident has now been resolved. We have have been monitoring the traffic through our gateway for the last few hours with no further incidents. If you are experiencing problem, please contact support.
Oct 5, 03:11 EDT
Identified - We have identified the issue within our underlying Carrier. Corrective action has already been taken to restore the services. We will continue to work with our Carrier and update once services has been fully restored.
Oct 4, 21:37 EDT
Update - We are continuing to investigate this issue with our third party carrier partner. More information will be posted as it becomes available.
Oct 4, 15:32 EDT
Investigating - Some customers may be experiencing an issue with inbound calls due to an outage with a carrier partner. We are working with them currently and will provide updates as they are available.
Oct 4, 12:43 EDT
Oct 3, 2018

No incidents reported.

Oct 2, 2018

No incidents reported.

Oct 1, 2018

No incidents reported.