Fuze Status

All Systems Operational

About This Site

Welcome to Fuze's home for live information on system and service statuses. Here you'll find live data on system performance. If there are any interruptions in service, a note will be posted here. We encourage you to also subscribe to the components that make the most sense for your business.

Voice Services - North America Operational

Boston Operational

San Francisco Operational

Voice Services - Latin America Operational

Brazil Operational

Voice Services - Europe Operational

Frankfurt Operational

London Operational

Voice Services - Asia/Pacific Operational

Hong Kong Operational

Sydney Operational

Singapore Operational

East Asia Operational

Contact Center Services - North America Operational

Boston Operational

San Francisco Operational

Contact Center Services - Latin America Operational

Brazil Operational

Contact Center Services - Europe Operational

Frankfurt Operational

London Operational

Contact Center Services - Asia/Pacific Operational

Hong Kong Operational

Sydney Operational

Singapore Operational

East Asia Operational

Messaging Services - North America Operational

Boston Operational

San Francisco Operational

Messaging Services - Latin America Operational

Brazil Operational

Messaging Services - Europe Operational

London Operational

Frankfurt Operational

Messaging Services - Asia/Pacific Operational

Sydney Operational

Hong Kong Operational

Singapore Operational

East Asia Operational

Fuze Meetings - Global Operational

Fuze Meetings Services Operational

Fax to Email - Global Operational

e-Fax Services Operational

Admin Services - Global Operational

The Hub & Fuze Portal Operational

Fuze Data, Reporting, and/or Analytics Services Operational

SSO, Identity & Login Services Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 17, 2019

No incidents reported today.

Sep 16, 2019

No incidents reported.

Sep 15, 2019

Ashburn Data Center Maintenance - Sept 14th 22:00 to Sept 15th 02:00 EST

Completed - The scheduled maintenance has been completed.
Sep 15, 02:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 22:00 EDT

Scheduled - What are we doing?
Fuze is upgrading the software on a network component in the Ashburn Data Center as part of our ongoing global network upgrades to optimize service.

Who is affected?
Customer who connect to the Ashburn Data Center via DIA (Direct Internet Access or “Over The Top"), Internet Exchange, and MPLS.

When are we doing this?
Start: Saturday, Sept 14th 22:00 EST
End: Sept 15th 21th 02:00 EST

What will you experience during the work?
You may experience brief momentary interruptions of service (up to 30 seconds each time) throughout this 4 hour window while the new configuration is being applied.

What do you need to do?
If you experience any issues with Fuze Meetings or Voice services during this time we recommend waiting up to 60 seconds and trying again.

What happens if it doesn't go as planned?
Maintenance will be reverted.

Who should you contact with questions?
Please reach out to us; we would be happy to talk to you!

U.S. Toll Free +1 866 379 9442
United States +1 617.603.2299
Australia +61 2 8607 8029
France +33 97 518 6686
Germany +49 32 22 109 6038
Greece +30 211 198 3039
Ireland +353 76 888 7202
Israel +972 3 763 0658
Italy +39 02 94 75 2581
Japan +81 34 589 4674
Netherlands +31 20 241 0144
United Kingdom +44 330 808 0131

or visit our support page at fuzecommunity.force.com/support.
Sep 5, 15:27 EDT

Sep 13, 2019

No incidents reported.

Sep 12, 2019

No incidents reported.

Sep 11, 2019

No incidents reported.

Sep 10, 2019

No incidents reported.

Sep 9, 2019

No incidents reported.

Sep 8, 2019

No incidents reported.

Sep 7, 2019

No incidents reported.

Sep 6, 2019

No incidents reported.

Sep 5, 2019

No incidents reported.

Sep 4, 2019

No incidents reported.

Sep 3, 2019

No incidents reported.