All Systems Operational

About This Site

Welcome to Fuze's home for live information on system and service statuses. Here you'll find live data on system performance. If there are any interruptions in service, a note will be posted here. We encourage you to also subscribe to the components that make the most sense for your business.

Voice Services - North America ? Operational
Ashburn, VA Operational
Boston, MA Operational
San Francisco, CA Operational
San Jose, CA Operational
Voice Services - Latin America ? Operational
São Paulo, BR Operational
Voice Services - Europe ? Operational
Frankfurt, DE Operational
London, UK Operational
Voice Services - Asia/Pacific ? Operational
Hong Kong, HK Operational
Sydney, AU Operational
Singapore, SG Operational
Voice Services - Africa ? Operational
Johannesburg, ZA Operational
Contact Center Services - North America ? Operational
Ashburn, VA Operational
Boston, MA Operational
San Francisco, CA Operational
San Jose, CA Operational
Contact Center Services - Latin America ? Operational
São Paulo, BR Operational
Contact Center Services - Europe ? Operational
Frankfurt, DE Operational
London, UK Operational
Contact Center Services - Asia/Pacific ? Operational
Hong Kong, HK Operational
Sydney, AU Operational
Singapore, SG Operational
Contact Center Services - Africa ? Operational
Johannesburg, ZA Operational
Messaging Services - North America ? Operational
Ashburn, VA Operational
Boston, MA Operational
San Francisco, CA Operational
San Jose, CA Operational
Messaging Services - Latin America ? Operational
São Paulo, BR Operational
Messaging Services - Europe ? Operational
London, UK Operational
Frankfurt, DE Operational
Messaging Services - Asia/Pacific ? Operational
Sydney, AU Operational
Hong Kong, HK Operational
Singapore, SG Operational
Messaging Services - Africa ? Operational
Johannesburg, ZA Operational
Fuze Meetings - Global ? Operational
Ashburn, VA Operational
Frankfurt, DE Operational
San Jose, CA Operational
Singapore, SG Operational
Sydney, AU Operational
Fax to Email - Global ? Operational
e-Fax Services Operational
Orcafax Services Operational
Admin Services - Global ? Operational
Fuze Hub ? Operational
Fuze Portal ? Operational
Fuze Help Center ? Operational
Fuze Data, Reporting, and/or Discover Services ? Operational
Device Provisioning Services ? Operational
Integrations - Global ? Operational
Fuze for Salesforce ? Operational
Fuze Connect ? Operational
Call Recording API ? Operational
Fuze Data API ? Operational
Hub API ? Operational
SCIM ? Operational
Fuze for Chrome ? Operational
Fuze for Firefox ? Operational
Fuze for Edge ? Operational
Fuze for Outlook ? Operational
Fuze for Office 365 ? Operational
Fuze for Slack ? Operational
Login Services - Global ? Operational
Warden ? Operational
SSO ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 4, 2020

No incidents reported today.

Jul 3, 2020

No incidents reported.

Jul 2, 2020

No incidents reported.

Jul 1, 2020
Resolved - We have resolved the issue, and Presence is updating as expected.

Again, we apologize for any inconvenience caused and thank you for your patience while we worked to resolve this issue.
Jul 1, 09:58 EDT
Identified - The issue has been identified and the team is working to reduce the delay in presence updates. We will provide status updates as they become available, and until the issue has been resolved. We thank you for your continued patience.
Jul 1, 09:55 EDT
Investigating - We are detecting delays in presence updating after calls. We are working diligently to identify the issue and will provide regular updates until the issue has been resolved. We apologize for any inconvenience caused and appreciate your patience.
Jul 1, 09:18 EDT
Jun 30, 2020

No incidents reported.

Jun 29, 2020

No incidents reported.

Jun 28, 2020

No incidents reported.

Jun 27, 2020

No incidents reported.

Jun 26, 2020

No incidents reported.

Jun 25, 2020

No incidents reported.

Jun 24, 2020

No incidents reported.

Jun 23, 2020
Resolved - This incident has now been resolved.
Jun 23, 08:21 EDT
Monitoring - The local Carrier in France has taken some corrective action and we can now see external incoming calls being successfully delivered again in France.

We will continue to monitor the situation for the next 2 hours.
Jun 23, 05:22 EDT
Update - We are awaiting further updates from the local Carrier in France to resolve the issue they have affecting incoming calls to France numbers.

We understand the disruption this is causing and we are pushing for a resolution to be completed as quickly as possible.

We will post further updates as soon as we have them.
Jun 23, 05:05 EDT
Identified - A local carrier in France has identified a problem in their carrier network affecting incoming calls in France and are currently working on a recovery plan.

More details are expected shortly.
Jun 23, 04:33 EDT
Investigating - We are currently investigating an issue reported with one of the local carriers in France.
At the moment we have reports of external inbound calls not being delivered.

we will post more here as soon as we have confirmation of the scope of the problem.
Jun 23, 04:24 EDT
Jun 22, 2020

No incidents reported.

Jun 21, 2020

No incidents reported.

Jun 20, 2020
Completed - The scheduled maintenance has been completed.
Jun 20, 18:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 16:01 EDT
Scheduled - What are we doing?
Fuze is upgrading various network components in the Frankfurt Point of Presence (PoP) as part of our ongoing global network upgrades to optimize service.

Who is affected?
Customers who are homed to the Frankfurt Data Center.

When are we doing this?
Start: Saturday, June 20th 22:00 CEST
End: Saturday, June 20th 24:00 CEST

What will you experience during the work?
Users will experience a 30-40 second interruption to Fuze services during this 2-hour window. In addition, users may experience brief interruptions of service (up to 30 seconds each time) throughout this 2-hour window while the new configuration is being applied.

What do you need to do?
If you experience any issues with Fuze services during this time we recommend waiting up to 30 seconds and trying again.

What happens if it doesn't go as planned?
Maintenance will be reverted.

Who should you contact with questions?
Please reach out to us; we would be happy to talk to you!

U.S. Toll Free +1 866 379 9442
United States +1 617.603.2299
Australia +61 2 8607 8029
France +33 97 518 6686
Germany +49 32 22 109 6038
Greece +30 211 198 3039
Ireland +353 76 888 7202
Israel +972 3 763 0658
Italy +39 02 94 75 2581
Japan +81 34 589 4674
Netherlands +31 20 241 0144
United Kingdom +44 330 808 0131

or visit our support page at fuzecommunity.force.com/support.
Jun 16, 18:58 EDT
Completed - The scheduled maintenance has been completed.
Jun 20, 01:45 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 23:45 EDT
Scheduled - What are we doing?
Fuze is performing global system upgrades to optimize Meeting service capabilities and redundancy.

Who is affected?
All customers using Fuze Meetings.

When are we doing this?
Start: Saturday, June 20th 03:45 UTC
End: Saturday, June 20th 05:45 UTC

What will you experience during the work?
Users will experience a five to ten minute interruption of meetings service during this 2-hour window.

What do you need to do?
If you experience any issues during this time we recommend waiting five to ten minutes and trying again.

What happens if it doesn't go as planned?
Maintenance will be reverted.

Who should you contact with questions?
Please reach out to us; we would be happy to talk to you!

U.S. Toll Free +1 866 379 9442
United States +1 617.603.2299
Australia +61 2 8607 8029
France +33 97 518 6686
Germany +49 32 22 109 6038
Greece +30 211 198 3039
Ireland +353 76 888 7202
Israel +972 3 763 0658
Italy +39 02 94 75 2581
Japan +81 34 589 4674
Netherlands +31 20 241 0144
United Kingdom +44 330 808 0131

or visit our support page at fuzecommunity.force.com/support.
Jun 16, 18:55 EDT