All Systems Operational

About This Site

Welcome to Fuze's home for live information on system and service statuses. Here you'll find live data on system performance. If there are any interruptions in service, a note will be posted here. We encourage you to also subscribe to the components that make the most sense for your business.

Voice Services - North America ? Operational
Boston   Operational
San Francisco   Operational
Voice Services - Latin America ? Operational
Brazil   Operational
Voice Services - Europe ? Operational
Frankfurt   Operational
London   Operational
Voice Services - Asia/Pacific ? Operational
Hong Kong   Operational
Sydney   Operational
Singapore   Operational
East Asia   Operational
Contact Center Services - North America ? Operational
Boston   Operational
San Francisco   Operational
Contact Center Services - Latin America ? Operational
Brazil   Operational
Contact Center Services - Europe ? Operational
Frankfurt   Operational
London   Operational
Contact Center Services - Asia/Pacific ? Operational
Hong Kong   Operational
Sydney   Operational
Singapore   Operational
East Asia   Operational
Messaging Services - North America ? Operational
Boston   Operational
San Francisco   Operational
Messaging Services - Latin America ? Operational
Brazil   Operational
Messaging Services - Europe ? Operational
London   Operational
Frankfurt   Operational
Messaging Services - Asia/Pacific ? Operational
Sydney   Operational
Hong Kong   Operational
Singapore   Operational
East Asia   Operational
Fuze Meetings - Global ? Operational
Fuze Meetings Services   Operational
Fax to Email - Global ? Operational
e-Fax Services   Operational
Admin Services - Global ? Operational
The Hub & Fuze Portal   ? Operational
Fuze Data, Reporting, and/or Analytics Services   ? Operational
SSO, Identity & Login Services   ? Operational
External Amazon Webservices ? Operational
AWS s3-ap-northeast-1   Operational
AWS s3-us-west-2   Operational
AWS s3-us-west-1   Operational
AWS sns-us-east-1   Operational
AWS sns-sa-east-1   Operational
AWS s3-eu-west-1   Operational
AWS s3-eu-central-1   Operational
AWS s3-ap-southeast-2   Operational
AWS s3-ap-southeast-1   Operational
AWS cloudFront   Operational
AWS ec2-eu-central-1   Operational
AWS ec2-eu-west-1   Operational
AWS ec2-sa-east-1   Operational
AWS ec2-us-east-1   Operational
AWS ec2-us-west-1   Operational
AWS elasticache-us-east-1   Operational
AWS elb-ap-southeast-1   Operational
AWS elb-ap-southeast-2   Operational
AWS elb-eu-central-1   Operational
AWS elb-eu-west-1   Operational
AWS elb-sa-east-1   Operational
AWS elb-us-east-1   Operational
AWS elb-us-west-1   Operational
AWS rds-ap-southeast-1   Operational
AWS rds-ap-southeast-2   Operational
AWS rds-eu-central-1   Operational
AWS rds-sa-east-1   Operational
AWS rds-us-east-1   Operational
AWS rds-us-west-1   Operational
AWS rds-us-west-2   Operational
AWS route53   Operational
AWS s3-sa-east-1   Operational
AWS s3-us-standard   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
What are we doing?
Fuze is upgrading an internal network configuration on one of our data centers that hosts Fuze Meetings. This is part of our ongoing global network upgrades.

Who is affected?
Users using Fuze Meeting services.

When are we doing this?
Start: Friday, August 17th 21:45 PDT
End: Friday, August 17th 23:45 PDT

What will you experience during the work?
Fuze Meeting services may be unavailable for up to 15 minutes during this maintenance window.

What do you need to do?
If you are unable to access a Fuze Meeting or get dropped from a Fuze Meeting during this window, we recommend waiting 15 minutes and trying again.

We also recommend users who have Fuze Meetings scheduled for this window to reschedule their meetings to avoid any potential impact.

What happens if it doesn't go as planned?
Maintenance will be reverted.

Who should you contact with questions?
If you have any questions, please reach out to our Customer Support team at
U.S. Toll Free +1 866 379 9442
United States +1 617.603.2299
Australia +61 2 8607 8029
France +33 97 518 6686
Germany +49 32 22 109 6038
Greece +30 211 198 3039
Ireland +353 76 888 7202
Israel +972 3 763 0658
Italy +39 02 94 75 2581
Japan +81 34 589 4674
Netherlands +31 20 241 0144
United Kingdom +44 330 808 0131
or visit our support page at fuzecommunity.force.com/support.
Posted on Aug 13, 17:37 EDT
Past Incidents
Aug 14, 2018

No incidents reported today.

Aug 13, 2018
Resolved - This incident has been resolved.
Aug 13, 11:43 EDT
Monitoring - We have resolved the issue affecting quality of service by removing the affected provider from our route and expect that all services are functioning normally at this time. We will monitor this event for the next 30 minutes before setting the status to "resolved." If you continue to experience issues, please contact support via phone or the Fuze Community. To ensure the quickest feedback, please make reference to incident 2028.

We apologize for any inconvenience caused and thank you for your patience while we worked to resolve this issue.
Aug 13, 10:57 EDT
Identified - We have identified an issue with an underlying provider that is causing packet loss out of our Boston Data Center. We are actively working to re-route traffic and alleviate the impact while we continue to work with the provider to resolve the underlying problem as quickly as we can. You will receive an update when the issue has been resolved.

We apologize for any inconvenience this may have caused and we appreciate your patience.
Aug 13, 10:39 EDT
Investigating - We have identified a partial outage with a subset of Internet Service Providers which is affecting the ability to utilize Fuze services. We are actively working on the scope of the impact and estimated time to resolve. Further updates will be provided as soon as available.
Aug 13, 10:21 EDT
Aug 12, 2018

No incidents reported.

Aug 11, 2018

No incidents reported.

Aug 10, 2018

No incidents reported.

Aug 9, 2018

No incidents reported.

Aug 8, 2018

No incidents reported.

Aug 7, 2018

No incidents reported.

Aug 6, 2018
Resolved - This incident has been resolved.
Aug 6, 18:07 EDT
Monitoring - We have resolved the issue impacting Voice functionality and expect that all services are functioning normally at this time. We will monitor this event for the next 30 minutes before setting the status to "resolved." If you continue to experience issues, please contact support via the Community or by phone. To ensure the quickest feedback, please make reference to incident 2006.

We apologize for any inconvenience caused and thank you for your patience while we worked to resolve this issue.
Aug 6, 17:31 EDT
Identified - We have identified the issue affecting Voice functionality and we are actively working to resolve it as quickly as possible. The situation has stabilized on the affected nodes and service functionality is recovering. We will continue to provide additional updates as they become available. Again, we apologize for any inconvenience this may cause and thank you for your continued patience.
Aug 6, 17:14 EDT
Investigating - We are currently experiencing a call server outage. We are working on resuming services as soon as possible. We will continue to send updates as they are available. We apologize for any inconvenience caused and thank you for your patience.
Aug 6, 16:22 EDT
Aug 5, 2018

No incidents reported.

Aug 4, 2018

No incidents reported.

Aug 3, 2018

No incidents reported.

Aug 2, 2018

No incidents reported.

Aug 1, 2018
Resolved - This issue has now been resolved by inContact. If you are experiencing any further problems, please contact support.
Aug 1, 21:15 EDT
Monitoring - inContact is experiencing service degradation that may impact enhanced call routing functionality for some customers that make use of this service.
Aug 1, 11:56 EDT
Resolved - This issue has now been resolved. If you are experiencing any further problems, please contact support.
Resolution:
Our underlying carrier ran in to some problems, which forced us to fail over to our redundant link. After failover, we had a problem on our redundant link that was causing some latency. This was interfering with the how The Contact Center was communicating and causing it to time out when users were logging in.
Aug 1, 02:06 EDT
Monitoring - Our underlying carrier ran in to some problems, which forced us to fail over to our redundant link. After failover, we had a problem on our redundant link that was causing some latency. This was interfering with the how The Contact Center was communicating and causing it to time out when users were logging in.

That issue has now been resolved and all operations should be back to normal. If you are still experiencing issues, please contact support directly.
Jul 31, 22:21 EDT
Identified - We have identified the problem in the network. Our team is working with highest priority on possible solution to restore the service. We apologize for any inconvenience caused and appreciate your patience.
Jul 31, 21:24 EDT
Update - We are continuing to investigate this issue.
Jul 31, 21:20 EDT
Investigating - We are currently investigating the report where users are unable to login to their queues, affecting Australian customers/tenants.
Jul 31, 20:16 EDT