All Systems Operational

About This Site

Welcome to Fuze's home for live information on system and service statuses. Here you'll find live data on system performance. If there are any interruptions in service, a note will be posted here. We encourage you to also subscribe to the components that make the most sense for your business.

Voice Services - North America ? Operational
Ashburn, VA Operational
Boston, MA Operational
San Francisco, CA Operational
San Jose, CA Operational
Voice Services - Latin America ? Operational
São Paulo, BR Operational
Voice Services - Europe ? Operational
Frankfurt, DE Operational
London, UK Operational
Voice Services - Asia/Pacific ? Operational
Hong Kong, HK Operational
Sydney, AU Operational
Singapore, SG Operational
Voice Services - Africa ? Operational
Johannesburg, ZA Operational
FuzeCC Services - North America Operational
Ashburn, VA Operational
Boston, MA Operational
San Francisco, CA Operational
San Jose, CA Operational
FuzeCC Services - Latin America Operational
São Paulo, BR Operational
FuzeCC Services - Europe Operational
Frankfurt, DE Operational
London, UK Operational
FuzeCC Services - Asia/Pacific Operational
Hong Kong, HK Operational
Sydney, AU Operational
Singapore, SG Operational
FuzeCC Services - Africa Operational
Johannesburg, ZA Operational
Legacy FCC Services - North America ? Operational
Ashburn, VA Operational
Boston, MA Operational
San Francisco, CA Operational
San Jose, CA Operational
Legacy FCC Services - Latin America ? Operational
São Paulo, BR Operational
Legacy FCC Services - Europe ? Operational
Frankfurt, DE Operational
London, UK Operational
Legacy FCC Services - Asia/Pacific ? Operational
Hong Kong, HK Operational
Sydney, AU Operational
Singapore, SG Operational
Legacy FCC Services - Africa ? Operational
Johannesburg, ZA Operational
Messaging Services - North America ? Operational
Ashburn, VA Operational
Boston, MA Operational
San Francisco, CA Operational
San Jose, CA Operational
Messaging Services - Latin America ? Operational
São Paulo, BR Operational
Messaging Services - Europe ? Operational
London, UK Operational
Frankfurt, DE Operational
Messaging Services - Asia/Pacific ? Operational
Sydney, AU Operational
Hong Kong, HK Operational
Singapore, SG Operational
Messaging Services - Africa ? Operational
Johannesburg, ZA Operational
Fuze Meetings - Global ? Operational
Ashburn, VA Operational
Frankfurt, DE Operational
San Jose, CA Operational
Singapore, SG Operational
Sydney, AU Operational
Fax to Email - Global ? Operational
e-Fax Services Operational
Orcafax Services Operational
Admin Services - Global ? Operational
Fuze Hub ? Operational
Fuze Portal ? Operational
Fuze Help Center ? Operational
Fuze Data, Reporting, and/or Discover Services ? Operational
Device Provisioning Services ? Operational
Integrations - Global ? Operational
Fuze for Salesforce ? Operational
Fuze Connect ? Operational
Call Recording API ? Operational
Fuze Data API ? Operational
Hub API ? Operational
SCIM ? Operational
Fuze for Chrome ? Operational
Fuze for Firefox ? Operational
Fuze for Edge ? Operational
Fuze for Outlook ? Operational
Fuze for Office 365 ? Operational
Fuze for Slack ? Operational
Login Services - Global ? Operational
Warden ? Operational
SSO ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
What are we doing?
Fuze is upgrading various network components in the San Jose, CA Point of Presence (PoP) as part of our ongoing global network upgrades to optimize service. We expect this maintenance to have minimal impact on customers.

Who is affected?
Customers homed to the following Call Servers in San Jose, CA
cap-z55-call1
cap-z55-call4
cap-z56-call1
cap-z56-call2

When are we doing this?
Start: Tuesday, April 16th 23:00 (GMT-4)
End: Wednesday, April 17th 01:00 (GMT-4)

What will you experience during the work?
Users will experience interruptions of up to two minutes in duration throughout this 2-hour window while the new configuration is being applied.

What do you need to do?
If you experience any issues with Fuze services during this time, we recommend waiting up to 2 minutes and trying again.

What happens if it doesn't go as planned?
Maintenance will be reverted.

Who should you contact with questions?
Please reach out to us; we would be happy to talk to you!

U.S. Toll Free +1 866 379 9442
United States +1 617 603 2299
Australia +61 2 8607 8029
France +33 97 518 6686
Germany +49 32 22 109 6038
Greece +30 211 198 3039
Ireland +353 081 800 0173
Israel +972 3 763 0658
Italy +39 02 94 75 2581
Japan +81 504 560 3799
Netherlands +31 20 241 0144
United Kingdom +44 330 808 0131

or visit our support page at https://fuze.my.site.com/support/s/

Posted on Apr 10, 2024 - 13:07 EDT
What are we doing?
Fuze is upgrading various network components in the San Jose, CA Point of Presence (PoP) as part of our ongoing global network upgrades to optimize service. We expect this maintenance to have minimal impact on customers.

Who is affected?
Customers homed to the following Call Servers in San Jose, CA
cap-z58-call2
cap-z60-call1
cap-z60-call2
cap-z60-call3
cap-z60-call4
cap-z61-call3

When are we doing this?
Start: Wednesday, April 17th 23:00 (GMT-4)
End: Thursday, April 18th 01:00 (GMT-4)

What will you experience during the work?
Users will experience interruptions of up to two minutes in duration throughout this 2-hour window while the new configuration is being applied.

What do you need to do?
If you experience any issues with Fuze services during this time, we recommend waiting up to 2 minutes and trying again.

What happens if it doesn't go as planned?
Maintenance will be reverted.

Who should you contact with questions?
Please reach out to us; we would be happy to talk to you!

U.S. Toll Free +1 866 379 9442
United States +1 617 603 2299
Australia +61 2 8607 8029
France +33 97 518 6686
Germany +49 32 22 109 6038
Greece +30 211 198 3039
Ireland +353 081 800 0173
Israel +972 3 763 0658
Italy +39 02 94 75 2581
Japan +81 504 560 3799
Netherlands +31 20 241 0144
United Kingdom +44 330 808 0131

or visit our support page at https://fuze.my.site.com/support/s/

Posted on Apr 10, 2024 - 13:09 EDT
Past Incidents
Apr 16, 2024
Completed - The scheduled maintenance has been completed.
Apr 16, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 23:00 EDT
Scheduled - What are we doing?
Fuze is upgrading various network components in the San Jose, CA Point of Presence (PoP) as part of our ongoing global network upgrades to optimize service. We expect this maintenance to have minimal impact on customers.

Who is affected?
Customers homed to the following Call Servers in San Jose, CA
cap-z43-call1
cap-z46-call4
cap-z46-call5
cap-z48-call2

When are we doing this?
Start: Monday, April 15th 23:00 (GMT-4)
End: Tuesday, April 16th 01:00 (GMT-4)

What will you experience during the work?
Users will experience interruptions of up to two minutes in duration throughout this 2-hour window while the new configuration is being applied.

What do you need to do?
If you experience any issues with Fuze services during this time, we recommend waiting up to 2 minutes and trying again.

What happens if it doesn't go as planned?
Maintenance will be reverted.

Who should you contact with questions?
Please reach out to us; we would be happy to talk to you!

U.S. Toll Free +1 866 379 9442
United States +1 617 603 2299
Australia +61 2 8607 8029
France +33 97 518 6686
Germany +49 32 22 109 6038
Greece +30 211 198 3039
Ireland +353 081 800 0173
Israel +972 3 763 0658
Italy +39 02 94 75 2581
Japan +81 504 560 3799
Netherlands +31 20 241 0144
United Kingdom +44 330 808 0131

or visit our support page at https://fuze.my.site.com/support/s/

Apr 10, 13:05 EDT
Apr 15, 2024
Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

Apr 11, 2024

No incidents reported.

Apr 10, 2024
Completed - The scheduled maintenance has been completed.
Apr 10, 18:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 16:00 EDT
Scheduled - What are we doing?
Fuze is upgrading various network components in the Frankfurt, DE Point of Presence (PoP) as part of our ongoing global network upgrades to optimize service. We expect this maintenance to have minimal impact on customers.

Who is affected?
Customers homed to the following Call Servers in Frankfurt, DE
dep-z49-call1
dep-z49-call3
dep-z49-call5
dep-z50-call5

When are we doing this?
Start: Wednesday, April 10th 16:00 (GMT-4)
End: Wednesday, April 10th 18:00 (GMT-4)

What will you experience during the work?
Users will experience interruptions of up to two minutes in duration throughout this 2-hour window while the new configuration is being applied.

What do you need to do?
If you experience any issues with Fuze services during this time, we recommend waiting up to 2 minutes and trying again.

What happens if it doesn't go as planned?
Maintenance will be reverted.

Who should you contact with questions?
Please reach out to us; we would be happy to talk to you!

U.S. Toll Free +1 866 379 9442
United States +1 617 603 2299
Australia +61 2 8607 8029
France +33 97 518 6686
Germany +49 32 22 109 6038
Greece +30 211 198 3039
Ireland +353 081 800 0173
Israel +972 3 763 0658
Italy +39 02 94 75 2581
Japan +81 504 560 3799
Netherlands +31 20 241 0144
United Kingdom +44 330 808 0131

or visit our support page at https://fuze.my.site.com/support/s/

Mar 28, 17:33 EDT
Apr 9, 2024
Completed - The scheduled maintenance has been completed.
Apr 9, 18:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 16:00 EDT
Scheduled - What are we doing?
Fuze is upgrading various network components in the Frankfurt, DE Point of Presence (PoP) as part of our ongoing global network upgrades to optimize service. We expect this maintenance to have minimal impact on customers.

Who is affected?
Customers homed to the following Call Servers in Frankfurt, DE
dep-z38-call5
dep-z39-call5
dep-z40-call3
dep-z40-call4

When are we doing this?
Start: Tuesday, April 9th 16:00 (GMT-4)
End: Tuesday, April 9th 18:00 (GMT-4)

What will you experience during the work?
Users will experience interruptions of up to two minutes in duration throughout this 2-hour window while the new configuration is being applied.

What do you need to do?
If you experience any issues with Fuze services during this time, we recommend waiting up to 2 minutes and trying again.

What happens if it doesn't go as planned?
Maintenance will be reverted.

Who should you contact with questions?
Please reach out to us; we would be happy to talk to you!

U.S. Toll Free +1 866 379 9442
United States +1 617 603 2299
Australia +61 2 8607 8029
France +33 97 518 6686
Germany +49 32 22 109 6038
Greece +30 211 198 3039
Ireland +353 081 800 0173
Israel +972 3 763 0658
Italy +39 02 94 75 2581
Japan +81 504 560 3799
Netherlands +31 20 241 0144
United Kingdom +44 330 808 0131

or visit our support page at https://fuze.my.site.com/support/s/

Mar 28, 17:10 EDT
Apr 8, 2024
Completed - The scheduled maintenance has been completed.
Apr 8, 18:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 16:00 EDT
Scheduled - What are we doing?
Fuze is upgrading various network components in the Frankfurt, DE Point of Presence (PoP) as part of our ongoing global network upgrades to optimize service. We expect this maintenance to have minimal impact on customers.

Who is affected?
Customers homed to the following Call Servers in Frankfurt, DE
dep-z19-call2
dep-z19-call3
dep-z19-call4
dep-z28-call1

When are we doing this?
Start: Monday, April 8th 16:00 (GMT-4)
End: Monday, April 8th 18:00 (GMT-4)

What will you experience during the work?
Users will experience interruptions of up to two minutes in duration throughout this 2-hour window while the new configuration is being applied.

What do you need to do?
If you experience any issues with Fuze services during this time, we recommend waiting up to 2 minutes and trying again.

What happens if it doesn't go as planned?
Maintenance will be reverted.

Who should you contact with questions?
Please reach out to us; we would be happy to talk to you!

U.S. Toll Free +1 866 379 9442
United States +1 617 603 2299
Australia +61 2 8607 8029
France +33 97 518 6686
Germany +49 32 22 109 6038
Greece +30 211 198 3039
Ireland +353 081 800 0173
Israel +972 3 763 0658
Italy +39 02 94 75 2581
Japan +81 504 560 3799
Netherlands +31 20 241 0144
United Kingdom +44 330 808 0131

or visit our support page at https://fuze.my.site.com/support/s/

Mar 28, 17:08 EDT
Apr 7, 2024

No incidents reported.

Apr 6, 2024

No incidents reported.

Apr 5, 2024

No incidents reported.

Apr 4, 2024
Completed - The scheduled maintenance has been completed.
Apr 4, 18:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 4, 16:00 EDT
Scheduled - What are we doing?
Fuze is upgrading various network components in the London, UK Point of Presence (PoP) as part of our ongoing global network upgrades to optimize service. We expect this maintenance to have minimal impact on customers.

Who is affected?
Customers homed to the following Call Servers in London, UK
ukp-z19-call2
ukp-z19-call3
ukp-z19-call4
ukp-z28-call1
ukp-z38-call5
ukp-z39-call5
ukp-z40-call3
ukp-z40-call4
ukp-z49-call3
ukp-z49-call5
ukp-z50-call5
ukp-z51-call2

When are we doing this?
Start: Thursday, April 4th 16:00 (GMT-4)
End: Thursday, April 4th 18:00 (GMT-4)

What will you experience during the work?
Users will experience interruptions of up to two minutes in duration throughout this 2-hour window while the new configuration is being applied.

What do you need to do?
If you experience any issues with Fuze services during this time, we recommend waiting up to 2 minutes and trying again.

What happens if it doesn't go as planned?
Maintenance will be reverted.

Who should you contact with questions?
Please reach out to us; we would be happy to talk to you!

U.S. Toll Free +1 866 379 9442
United States +1 617 603 2299
Australia +61 2 8607 8029
France +33 97 518 6686
Germany +49 32 22 109 6038
Greece +30 211 198 3039
Ireland +353 081 800 0173
Israel +972 3 763 0658
Italy +39 02 94 75 2581
Japan +81 504 560 3799
Netherlands +31 20 241 0144
United Kingdom +44 330 808 0131

or visit our support page at https://fuze.my.site.com/support/s/

Mar 28, 16:55 EDT
Completed - The scheduled maintenance has been completed.
Apr 4, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 3, 22:00 EDT
Scheduled - What are we doing?
Fuze is upgrading various network components in the Ashburn, VA Point of Presence (PoP) as part of our ongoing global network upgrades to optimize service. We expect this maintenance to have minimal impact on customers.

Who is affected?
Customers homed to the following Call Servers in Ashburn, VA
vap-z60-call1
vap-z60-call2
vap-z60-call3
vap-z60-call4
vap-z61-call2

When are we doing this?
Start: Wednesday, April 3rd 22:00 (GMT-4)
End: Wednesday, April 3rd 24:00 (GMT-4)

What will you experience during the work?
Users will experience interruptions of up to two minutes in duration throughout this 2-hour window while the new configuration is being applied.

What do you need to do?
If you experience any issues with Fuze services during this time, we recommend waiting up to 2 minutes and trying again.

What happens if it doesn't go as planned?
Maintenance will be reverted.

Who should you contact with questions?
Please reach out to us; we would be happy to talk to you!

U.S. Toll Free +1 866 379 9442
United States +1 617 603 2299
Australia +61 2 8607 8029
France +33 97 518 6686
Germany +49 32 22 109 6038
Greece +30 211 198 3039
Ireland +353 081 800 0173
Israel +972 3 763 0658
Italy +39 02 94 75 2581
Japan +81 504 560 3799
Netherlands +31 20 241 0144
United Kingdom +44 330 808 0131

or visit our support page at https://fuze.my.site.com/support/s/

Mar 18, 13:29 EDT
Apr 3, 2024
Completed - The scheduled maintenance has been completed.
Apr 3, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 22:00 EDT
Scheduled - What are we doing?
Fuze is upgrading various network components in the Ashburn, VA Point of Presence (PoP) as part of our ongoing global network upgrades to optimize service. We expect this maintenance to have minimal impact on customers.

Who is affected?
Customers homed to the following Call Servers in Ashburn, VA
vap-z56-call1
vap-z56-call2
vap-z58-call2
vap-z59-call3

When are we doing this?
Start: Tuesday, April 2nd 22:00 (GMT-4)
End: Tuesday, April 2nd 24:00 (GMT-4)

What will you experience during the work?
Users will experience interruptions of up to two minutes in duration throughout this 2-hour window while the new configuration is being applied.

What do you need to do?
If you experience any issues with Fuze services during this time, we recommend waiting up to 2 minutes and trying again.

What happens if it doesn't go as planned?
Maintenance will be reverted.

Who should you contact with questions?
Please reach out to us; we would be happy to talk to you!

U.S. Toll Free +1 866 379 9442
United States +1 617 603 2299
Australia +61 2 8607 8029
France +33 97 518 6686
Germany +49 32 22 109 6038
Greece +30 211 198 3039
Ireland +353 081 800 0173
Israel +972 3 763 0658
Italy +39 02 94 75 2581
Japan +81 504 560 3799
Netherlands +31 20 241 0144
United Kingdom +44 330 808 0131

or visit our support page at https://fuze.my.site.com/support/s/

Mar 18, 13:27 EDT
Apr 2, 2024
Completed - The scheduled maintenance has been completed.
Apr 2, 00:11 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 22:00 EDT
Scheduled - What are we doing?
Fuze is upgrading various network components in the Ashburn, VA Point of Presence (PoP) as part of our ongoing global network upgrades to optimize service. We expect this maintenance to have minimal impact on customers.

Who is affected?
Customers homed to the following Call Servers in Ashburn, VA
vap-z46-call4
vap-z46-call5
vap-z48-call2
vap-z55-call1

When are we doing this?
Start: Monday, April 1st 22:00 (GMT-4)
End: Monday, April 1st 24:00 (GMT-4)

What will you experience during the work?
Users will experience interruptions of up to two minutes in duration throughout this 2-hour window while the new configuration is being applied.

What do you need to do?
If you experience any issues with Fuze services during this time, we recommend waiting up to 2 minutes and trying again.

What happens if it doesn't go as planned?
Maintenance will be reverted.

Who should you contact with questions?
Please reach out to us; we would be happy to talk to you!

U.S. Toll Free +1 866 379 9442
United States +1 617 603 2299
Australia +61 2 8607 8029
France +33 97 518 6686
Germany +49 32 22 109 6038
Greece +30 211 198 3039
Ireland +353 081 800 0173
Israel +972 3 763 0658
Italy +39 02 94 75 2581
Japan +81 504 560 3799
Netherlands +31 20 241 0144
United Kingdom +44 330 808 0131

or visit our support page at https://fuze.my.site.com/support/s/

Mar 18, 13:25 EDT