Fuze Status

All Systems Operational

About This Site

Welcome to Fuze's home for live information on system and service statuses. Here you'll find live data on system performance. If there are any interruptions in service, a note will be posted here. We encourage you to also subscribe to the components that make the most sense for your business.

Voice Services - North America Operational

Boston Operational

San Francisco Operational

Voice Services - Latin America Operational

Brazil Operational

Voice Services - Europe Operational

Frankfurt Operational

London Operational

Voice Services - Asia/Pacific Operational

Hong Kong Operational

Sydney Operational

Singapore Operational

East Asia Operational

Contact Center Services - North America Operational

Boston Operational

San Francisco Operational

Contact Center Services - Latin America Operational

Brazil Operational

Contact Center Services - Europe Operational

Frankfurt Operational

London Operational

Contact Center Services - Asia/Pacific Operational

Hong Kong Operational

Sydney Operational

Singapore Operational

East Asia Operational

Messaging Services - North America Operational

Boston Operational

San Francisco Operational

Messaging Services - Latin America Operational

Brazil Operational

Messaging Services - Europe Operational

London Operational

Frankfurt Operational

Messaging Services - Asia/Pacific Operational

Sydney Operational

Hong Kong Operational

Singapore Operational

East Asia Operational

Fuze Meetings - Global Operational

Fuze Meetings Services Operational

Fax to Email - Global Operational

e-Fax Services Operational

Admin Services - Global Operational

The Hub & Fuze Portal Operational

Fuze Data, Reporting, and/or Analytics Services Operational

SSO, Identity & Login Services Operational

External Amazon Webservices Operational

AWS s3-ap-northeast-1 Operational

AWS s3-us-west-2 Operational

AWS s3-us-west-1 Operational

AWS sns-us-east-1 Operational

AWS sns-sa-east-1 Operational

AWS s3-eu-west-1 Operational

AWS s3-eu-central-1 Operational

AWS s3-ap-southeast-2 Operational

AWS s3-ap-southeast-1 Operational

AWS cloudFront Operational

AWS ec2-eu-central-1 Operational

AWS ec2-eu-west-1 Operational

AWS ec2-sa-east-1 Operational

AWS ec2-us-east-1 Operational

AWS ec2-us-west-1 Operational

AWS elasticache-us-east-1 Operational

AWS elb-ap-southeast-1 Operational

AWS elb-ap-southeast-2 Operational

AWS elb-eu-central-1 Operational

AWS elb-eu-west-1 Operational

AWS elb-sa-east-1 Operational

AWS elb-us-east-1 Operational

AWS elb-us-west-1 Operational

AWS rds-ap-southeast-1 Operational

AWS rds-ap-southeast-2 Operational

AWS rds-eu-central-1 Operational

AWS rds-sa-east-1 Operational

AWS rds-us-east-1 Operational

AWS rds-us-west-1 Operational

AWS rds-us-west-2 Operational

AWS route53 Operational

AWS s3-sa-east-1 Operational

AWS s3-us-standard Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 15, 2018

No incidents reported today.

Oct 14, 2018

Boston Data Center Maintenance - Oct 13th 22:00-24:00 EDT

Completed - The scheduled maintenance has been completed.
Oct 14, 00:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 22:00 EDT

Scheduled - - What are we doing?
Fuze will be conducting necessary upgrades of our network services in the Boston Data Center. This is part of our ongoing global network upgrades.

- Who is affected?
Customers using Voice services from our Boston Data Center.

- When are we doing this?
Start: Saturday, Oct 13 22:00 EDT
End: Saturday, Oct 13 24:00 EDT

- What will you experience during the work?
You may experience a short (up to 60 seconds) interruption of voice service. This may include dropping a current call or being unable to make new calls. No other Fuze services will be impacted.

- What do you need to do?
If your call drops or if you are unable to initiate a new call, wait up to 60 seconds and try again.

- What happens if it doesn't go as planned?
Maintenance will be reverted.

- Who should you contact with questions?
If you have any questions, please reach out to our Customer Support team at
U.S. Toll Free +1 866 379 9442
United States +1 617 603 2299
Australia +61 2 8607 8029
France +33 97 518 6686
Germany +49 32 22 109 6038
Greece +30 211 198 3039
Ireland +353 76 888 7202
Israel +972 3 763 0658
Italy +39 02 94 75 2581
Japan +81 34 589 4674
Netherlands +31 20 241 0144
United Kingdom +44 330 808 0131

or visit our support page at fuzecommunity.force.com/support

Thank you.
Oct 8, 14:51 EDT

Oct 12, 2018

No incidents reported.

Oct 11, 2018

Fuze Messaging Services Outage

Resolved - This Incident has now been resolved. If you are experiencing any further issues please contact support directly.
Oct 11, 21:48 EDT

Monitoring - The Firebase issue has now been resolved, and everything should be operating as normal. We will continue to monitor this for the next hour and close off the incident if there are no further problems.
If you are experiencing any issues at this point, please contact support.
Oct 11, 20:38 EDT

Identified - The issue was confirmed as a network problem, and a mitigation plan was put in place. They system is now recovering and new connections are being processed.
Oct 11, 20:19 EDT

Investigating - We are currently investigating an issue with our underlying database provider (Google Firebase) which is affecting our messaging services. The problem is related to a network issue that they are experiencing.

More updates to follow shortly.
Oct 11, 20:06 EDT

Service Degradation

Resolved - We have resolved the issue with OrcaFax and it should be working normally now. We do expect some amount of delay, but all lingering faxes should be delivered within 24 hours.

Again, we apologize for any inconvenience caused and thank you for your patience while we worked to resolve this issue.
Oct 11, 17:01 EDT

Investigating - We have identified an issue with a subset of customers being unable to utilize the Orcafax service. Rest assured, we are working diligently to identify the issue and will provide regular updates until the issue has been resolved. We apologize for any inconvenience caused and appreciate your patience.
Oct 11, 11:08 EDT

Oct 10, 2018

No incidents reported.

Oct 9, 2018

No incidents reported.

Oct 8, 2018

No incidents reported.

Oct 7, 2018

No incidents reported.

Oct 6, 2018

No incidents reported.

Oct 5, 2018

Degraded Performance - Third Party Carrier

Resolved - This incident has now been resolved. We have have been monitoring the traffic through our gateway for the last few hours with no further incidents. If you are experiencing problem, please contact support.
Oct 5, 03:11 EDT

Identified - We have identified the issue within our underlying Carrier. Corrective action has already been taken to restore the services. We will continue to work with our Carrier and update once services has been fully restored.
Oct 4, 21:37 EDT

Update - We are continuing to investigate this issue with our third party carrier partner. More information will be posted as it becomes available.
Oct 4, 15:32 EDT

Investigating - Some customers may be experiencing an issue with inbound calls due to an outage with a carrier partner. We are working with them currently and will provide updates as they are available.
Oct 4, 12:43 EDT

Oct 3, 2018

No incidents reported.

Oct 2, 2018

No incidents reported.

Oct 1, 2018

No incidents reported.