All Systems Operational
About This Site
Welcome to Fuze's home for live information on system and service statuses. Here you'll find live data on system performance. If there are any interruptions in service, a note will be posted here. We encourage you to also subscribe to the components that make the most sense for your business.
Voice Services - North America
Operational
Common Features: call menus, call queues, inbound or outbound calls, conference bridges, and call recording
Ashburn, VA
Operational
Boston, MA
Operational
San Francisco, CA
Operational
San Jose, CA
Operational
Voice Services - Latin America
Operational
Common Features: call menus, call queues, inbound or outbound calls, conference bridges, and call recording
São Paulo, BR
Operational
Voice Services - Europe
Operational
Common Features: call menus, call queues, inbound or outbound calls, conference bridges, and call recording
Frankfurt, DE
Operational
London, UK
Operational
Voice Services - Asia/Pacific
Operational
Common Features: call menus, call queues, inbound or outbound calls, conference bridges, and call recording
Hong Kong, HK
Operational
Sydney, AU
Operational
Singapore, SG
Operational
Voice Services - Africa
Operational
Common Features: call menus, call queues, inbound or outbound calls, conference bridges, and call recording
Johannesburg, ZA
Operational
FuzeCC Services - North America
Operational
Ashburn, VA
Operational
Boston, MA
Operational
San Francisco, CA
Operational
San Jose, CA
Operational
FuzeCC Services - Latin America
Operational
São Paulo, BR
Operational
FuzeCC Services - Europe
Operational
Frankfurt, DE
Operational
London, UK
Operational
FuzeCC Services - Asia/Pacific
Operational
Hong Kong, HK
Operational
Sydney, AU
Operational
Singapore, SG
Operational
FuzeCC Services - Africa
Operational
Johannesburg, ZA
Operational
Legacy FCC Services - North America
Operational
Java based FCC application. Common Features: contact center statistics (e.g. available agents, call waiting, total calls)
Ashburn, VA
Operational
Boston, MA
Operational
San Francisco, CA
Operational
San Jose, CA
Operational
Legacy FCC Services - Latin America
Operational
Java based FCC application. Common Features: contact center statistics (e.g. available agents, call waiting, total calls)
São Paulo, BR
Operational
Legacy FCC Services - Europe
Operational
Java based FCC application. Common Features: contact center statistics (e.g. available agents, call waiting, total calls)
Frankfurt, DE
Operational
London, UK
Operational
Legacy FCC Services - Asia/Pacific
Operational
Java based FCC application. Common Features: contact center statistics (e.g. available agents, call waiting, total calls)
Hong Kong, HK
Operational
Sydney, AU
Operational
Singapore, SG
Operational
Legacy FCC Services - Africa
Operational
Java based FCC application. Common Features: contact center statistics (e.g. available agents, call waiting, total calls)
Johannesburg, ZA
Operational
Messaging Services - North America
Operational
Common Features: instant messaging, call history, file sharing
Ashburn, VA
Operational
Boston, MA
Operational
San Francisco, CA
Operational
San Jose, CA
Operational
Messaging Services - Latin America
Operational
Common Features: instant messaging, call history, file sharing
São Paulo, BR
Operational
Messaging Services - Europe
Operational
Common Features: instant messaging, call history, file sharing
London, UK
Operational
Frankfurt, DE
Operational
Messaging Services - Asia/Pacific
Operational
Common Features: instant messaging, call history, file sharing
Sydney, AU
Operational
Hong Kong, HK
Operational
Singapore, SG
Operational
Messaging Services - Africa
Operational
Common Features: instant messaging, call history, file sharing
Johannesburg, ZA
Operational
Fuze Meetings - Global
Operational
Common Features: creating and joining meetings via Fuze Desktop
Ashburn, VA
Operational
Frankfurt, DE
Operational
San Jose, CA
Operational
Singapore, SG
Operational
Sydney, AU
Operational
Fax to Email - Global
Operational
Common Features: receiving and/or sending e-faxes
e-Fax Services
Operational
Orcafax Services
Operational
Admin Services - Global
Operational
Please expand to subscribe to the relevant services
Fuze Hub
Operational
Common Features: adding and changing services, users, and/or hardware
Fuze Portal
Operational
Common Features: managing service and user configuration
Fuze Help Center
Operational
Public end-user centric knowledge content
Fuze Data, Reporting, and/or Discover Services
Operational
Common Features: pulling reports, accessing historical and real-time data
Device Provisioning Services
Operational
Common Features: Provisioning new devices, device configuration changes, firmware upgrades
Integrations - Global
Operational
Common features: integrations between Fuze and other platforms
Fuze for Salesforce
Operational
Common features: connector service for softphone integration with Salesforce
Fuze Connect
Operational
Common features: connector service for softphone integration with CRM and service desk platforms
Call Recording API
Operational
Common features: API for call recording extraction
Fuze Data API
Operational
Common features: API service for Fuze Data extraction
Hub API
Operational
Common features: API service for user and service provisioning
SCIM
Operational
Common features: system for cross-domain identity management
Fuze for Chrome
Operational
Common features: web browser extension that includes click-to-call and Google Calendar scheduling features
Fuze for Firefox
Operational
Common features: web browser extension that includes click-to-call and Google Calendar scheduling features
Fuze for Edge
Operational
Common features: web browser extension that includes click-to-call and Google Calendar scheduling features
Fuze for Outlook
Operational
Common features: application plug-in for on-premise Exchange for email that includes click-to-call and calendar scheduling features
Fuze for Office 365
Operational
Common features: meetings scheduler and click-to-call plug-in for Office 365
Fuze for Slack
Operational
Common features: web browser extension that includes click-to-call and meetings service features
Login Services - Global
Operational
Common features: authentication and identity management
Warden
Operational
Common features: Fuze identity & login services
SSO
Operational
Common features: single sign-on integration with various identity providers
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
London, UK Network Maintenance - Tuesday, October 10th 17:00 to 19:00 EDT (GMT-4)
Oct 10, 2023 17:00-19:00 EDT
What are we doing?
Fuze is upgrading various components within our London, UK network infrastructure as part of our ongoing global network upgrades to optimize service.
Who is affected?
Customers homed to London, UK (LON) call servers
When are we doing this?
Start: Tuesday, October 10th 17:00 EDT (GMT-4)
End: Tuesday, October 10th 19:00 EDT (GMT-4)
What will you experience during the work?
We do not anticipate any end user service impact
What do you need to do?
If you do experience any issues with Fuze services during this time we recommend waiting up to 15 minutes and trying again.
What happens if it doesn't go as planned?
Maintenance will be reverted.
Who should you contact with questions?
Please reach out to us; we would be happy to talk to you!
U.S. Toll Free +1 866 379 9442
United States +1 617.603.2299
Australia +61 2 8607 8029
France +33 97 518 6686
Germany +49 32 22 109 6038
Greece +30 211 198 3039
Ireland +353 76 888 7202
Israel +972 3 763 0658
Italy +39 02 94 75 2581
Japan +81 34 589 4674
Netherlands +31 20 241 0144
United Kingdom +44 330 808 0131
or visit our support page at https://fuze.my.site.com/support/s/
Posted on Oct 03, 2023 - 11:33 EDT
Fuze is upgrading various components within our London, UK network infrastructure as part of our ongoing global network upgrades to optimize service.
Who is affected?
Customers homed to London, UK (LON) call servers
When are we doing this?
Start: Tuesday, October 10th 17:00 EDT (GMT-4)
End: Tuesday, October 10th 19:00 EDT (GMT-4)
What will you experience during the work?
We do not anticipate any end user service impact
What do you need to do?
If you do experience any issues with Fuze services during this time we recommend waiting up to 15 minutes and trying again.
What happens if it doesn't go as planned?
Maintenance will be reverted.
Who should you contact with questions?
Please reach out to us; we would be happy to talk to you!
U.S. Toll Free +1 866 379 9442
United States +1 617.603.2299
Australia +61 2 8607 8029
France +33 97 518 6686
Germany +49 32 22 109 6038
Greece +30 211 198 3039
Ireland +353 76 888 7202
Israel +972 3 763 0658
Italy +39 02 94 75 2581
Japan +81 34 589 4674
Netherlands +31 20 241 0144
United Kingdom +44 330 808 0131
or visit our support page at https://fuze.my.site.com/support/s/
Posted on Oct 03, 2023 - 11:33 EDT