All Systems Operational

About This Site

Welcome to Fuze's home for live information on system and service statuses. Here you'll find live data on system performance. If there are any interruptions in service, a note will be posted here. We encourage you to also subscribe to the components that make the most sense for your business.

Voice Services - North America ? Operational
Ashburn, VA Operational
Boston, MA Operational
San Francisco, CA Operational
San Jose, CA Operational
Voice Services - Latin America ? Operational
São Paulo, BR Operational
Voice Services - Europe ? Operational
Frankfurt, DE Operational
London, UK Operational
Voice Services - Asia/Pacific ? Operational
Hong Kong, HK Operational
Sydney, AU Operational
Singapore, SG Operational
Voice Services - Africa ? Operational
Johannesburg, ZA Operational
Contact Center Services - North America ? Operational
Ashburn, VA Operational
Boston, MA Operational
San Francisco, CA Operational
San Jose, CA Operational
Contact Center Services - Latin America ? Operational
São Paulo, BR Operational
Contact Center Services - Europe ? Operational
Frankfurt, DE Operational
London, UK Operational
Contact Center Services - Asia/Pacific ? Operational
Hong Kong, HK Operational
Sydney, AU Operational
Singapore, SG Operational
Contact Center Services - Africa ? Operational
Johannesburg, ZA Operational
Messaging Services - North America ? Operational
Ashburn, VA Operational
Boston, MA Operational
San Francisco, CA Operational
San Jose, CA Operational
Messaging Services - Latin America ? Operational
São Paulo, BR Operational
Messaging Services - Europe ? Operational
London, UK Operational
Frankfurt, DE Operational
Messaging Services - Asia/Pacific ? Operational
Sydney, AU Operational
Hong Kong, HK Operational
Singapore, SG Operational
Messaging Services - Africa ? Operational
Johannesburg, ZA Operational
Fuze Meetings - Global ? Operational
Ashburn, VA Operational
Frankfurt, DE Operational
San Jose, CA Operational
Singapore, SG Operational
Sydney, AU Operational
Fax to Email - Global ? Operational
e-Fax Services Operational
Orcafax Services Operational
Admin Services - Global ? Operational
Fuze Hub ? Operational
Fuze Portal ? Operational
Fuze Help Center ? Operational
Fuze Data, Reporting, and/or Discover Services ? Operational
SSO, Identity & Login Services ? Operational
Device Provisioning Services ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 13, 2019

No incidents reported today.

Dec 12, 2019

No incidents reported.

Dec 11, 2019

No incidents reported.

Dec 10, 2019
Zero Touch Provisioning “Device Claim” Maintenance - Tuesday December 10th 01:00 - 03:30 EST (GMT -5)
Completed - The scheduled maintenance has been completed.
Dec 10, 03:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 01:00 EST
Scheduled - What are we doing?
Polycom is upgrading components related to the Zero Touch Provisioning or “Device Claim” system.

Who is affected?
All customers attempting to provision new Polycom devices.

When are we doing this?
Start: Tuesday, December 10th 01:00 EST
End: Tuesday, December 10th 03:30 EST

What will you experience during the work?
You may experience an inability to claim a device via the Hub during this maintenance window.

What do you need to do?
We discourage attempting to claim new devices during this maintenance window. Devices that had previously been claimed, should still be able to provision correctly.

What happens if it doesn't go as planned?
Maintenance will be reverted.

Who should you contact with questions?
Please reach out to us; we would be happy to talk to you!

U.S. Toll Free +1 866 379 9442
United States +1 617.603.2299
Australia +61 2 8607 8029
France +33 97 518 6686
Germany +49 32 22 109 6038
Greece +30 211 198 3039
Ireland +353 76 888 7202
Israel +972 3 763 0658
Italy +39 02 94 75 2581
Japan +81 34 589 4674
Netherlands +31 20 241 0144
United Kingdom +44 330 808 0131

or visit our support page at fuzecommunity.force.com/support.
Dec 6, 09:04 EST
Dec 9, 2019

No incidents reported.

Dec 8, 2019

No incidents reported.

Dec 7, 2019
Frankfurt Point of Presence Maintenance - December 7th 21:00 CET (GMT +1) to December 8th 01:00 CET (GMT +1)
Completed - The scheduled maintenance has been completed.
Dec 7, 19:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 15:00 EST
Scheduled - What are we doing?
Fuze is upgrading various network components in our Frankfurt Point of Presence (PoP) as part of our ongoing global network upgrades to optimize service.

Who is affected?
Customers who are homed in the Frankfurt Data Center.

When are we doing this?
Start: Saturday, December 7th, 21:00 CET
End: Sunday, December 8th, 01:00 CET

What will you experience during the work?
You may experience brief interruptions of service (up to 60 seconds each time) throughout this window.

What do you need to do?
If you experience any issues with Fuze Meetings or Voice services during this time we recommend waiting up to 60 seconds and trying again.

What happens if it doesn't go as planned?
Maintenance will be reverted.

Who should you contact with questions?
Please reach out to us; we would be happy to talk to you!

U.S. Toll Free +1 866 379 9442
United States +1 617.603.2299
Australia +61 2 8607 8029
France +33 97 518 6686
Germany +49 32 22 109 6038
Greece +30 211 198 3039
Ireland +353 76 888 7202
Israel +972 3 763 0658
Italy +39 02 94 75 2581
Japan +81 34 589 4674
Netherlands +31 20 241 0144
United Kingdom +44 330 808 0131

or visit our support page at fuzecommunity.force.com/support.
Dec 7, 15:00 EST
Dec 6, 2019

No incidents reported.

Dec 5, 2019
Sydney Network Issue
Resolved - We have resolved the issue, and expect that all services are functioning normally. If you are experiencing any further problems, please contact support directly.
Dec 5, 18:18 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 5, 10:39 EST
Update - Our investigations are still ongoing.
As soon as we have identified the issue we will notify you immediately.
Dec 5, 07:16 EST
Update - We are continuing our investigation into the issue. Once the issue is identified, you will be alerted immediately.
Dec 5, 02:19 EST
Update - We are continuing to investigate this issue.
Dec 4, 23:57 EST
Investigating - We are currently investigating an underlying network problem that maybe causing call connection or call quality issues, as well as access to the Contact Center for some users in our Sydney data centre. We are working to identify the cause and rectify the problem.
Dec 4, 23:56 EST
Dec 3, 2019

No incidents reported.

Dec 2, 2019

No incidents reported.

Dec 1, 2019

No incidents reported.

Nov 30, 2019

No incidents reported.

Nov 29, 2019

No incidents reported.

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