Fuze Incident - Issue with DTMF
Update - Due to an issue with an underlying carrier, we are experiencing issues on our calling platform.

Possible symptoms include tones not being picked up when calling into menus and one-way audio where the caller is unable to hear the menu.

We are working diligently with the carrier to identify the issue and will provide regular updates until the issue has been resolved. We apologize for any inconvenience this may cause and appreciate your patience.
Sep 27, 14:35 EDT
Investigating - We are receiving reports of issues with DTMF on our Calling platform.

Possible symptoms include tones not being picked up when calling into menus and one-way audio where the caller is unable to hear the menu.

We are working diligently to identify the cause of the issue and will provide regular updates as we have them until the issue has been resolved. We apologize for any inconvenience this may cause and appreciate your patience.
Sep 27, 13:36 EDT

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Voice Services - North America ? Degraded Performance
Ashburn, VA Degraded Performance
Boston, MA Degraded Performance
San Francisco, CA Degraded Performance
San Jose, CA Degraded Performance
Voice Services - Latin America ? Operational
São Paulo, BR Operational
Voice Services - Europe ? Operational
Frankfurt, DE Operational
London, UK Operational
Voice Services - Asia/Pacific ? Operational
Hong Kong, HK Operational
Sydney, AU Operational
Singapore, SG Operational
Voice Services - Africa ? Operational
Johannesburg, ZA Operational
FuzeCC Services - North America Operational
Ashburn, VA Operational
Boston, MA Operational
San Francisco, CA Operational
San Jose, CA Operational
FuzeCC Services - Latin America Operational
São Paulo, BR Operational
FuzeCC Services - Europe Operational
Frankfurt, DE Operational
London, UK Operational
FuzeCC Services - Asia/Pacific Operational
Hong Kong, HK Operational
Sydney, AU Operational
Singapore, SG Operational
FuzeCC Services - Africa Operational
Johannesburg, ZA Operational
Legacy FCC Services - North America ? Operational
Ashburn, VA Operational
Boston, MA Operational
San Francisco, CA Operational
San Jose, CA Operational
Legacy FCC Services - Latin America ? Operational
São Paulo, BR Operational
Legacy FCC Services - Europe ? Operational
Frankfurt, DE Operational
London, UK Operational
Legacy FCC Services - Asia/Pacific ? Operational
Hong Kong, HK Operational
Sydney, AU Operational
Singapore, SG Operational
Legacy FCC Services - Africa ? Operational
Johannesburg, ZA Operational
Messaging Services - North America ? Operational
Ashburn, VA Operational
Boston, MA Operational
San Francisco, CA Operational
San Jose, CA Operational
Messaging Services - Latin America ? Operational
São Paulo, BR Operational
Messaging Services - Europe ? Operational
London, UK Operational
Frankfurt, DE Operational
Messaging Services - Asia/Pacific ? Operational
Sydney, AU Operational
Hong Kong, HK Operational
Singapore, SG Operational
Messaging Services - Africa ? Operational
Johannesburg, ZA Operational
Fuze Meetings - Global ? Operational
Ashburn, VA Operational
Frankfurt, DE Operational
San Jose, CA Operational
Singapore, SG Operational
Sydney, AU Operational
Fax to Email - Global ? Operational
e-Fax Services Operational
Orcafax Services Operational
Admin Services - Global ? Operational
Fuze Hub ? Operational
Fuze Portal ? Operational
Fuze Help Center ? Operational
Fuze Data, Reporting, and/or Discover Services ? Operational
Device Provisioning Services ? Operational
Integrations - Global ? Operational
Fuze for Salesforce ? Operational
Fuze Connect ? Operational
Call Recording API ? Operational
Fuze Data API ? Operational
Hub API ? Operational
SCIM ? Operational
Fuze for Chrome ? Operational
Fuze for Firefox ? Operational
Fuze for Edge ? Operational
Fuze for Outlook ? Operational
Fuze for Office 365 ? Operational
Fuze for Slack ? Operational
Login Services - Global ? Operational
Warden ? Operational
SSO ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 27, 2021

Unresolved incident: Fuze Incident - Issue with DTMF.

Sep 26, 2021

No incidents reported.

Sep 25, 2021

No incidents reported.

Sep 24, 2021

No incidents reported.

Sep 23, 2021

No incidents reported.

Sep 22, 2021

No incidents reported.

Sep 21, 2021

No incidents reported.

Sep 20, 2021
Fuze Incident - Issue with Fuze Reporting
Resolved - We have had no further reports of the issue and show all services functioning as expected. This incident is now closed.

If you experience any further issues related to this topic, please contact Fuze Support via the Community for assistance. To ensure the quickest feedback, please make reference to incident 5092.

Again, we apologize for any inconvenience caused and thank you for your patience while we worked to resolve this issue.
Sep 20, 14:30 EDT
Monitoring - We have implemented a fix for the issue, and expect that all services are functioning as expected.

We will monitor this incident for the next 30 minutes before setting the status to "Resolved”. If you continue to experience issues, please contact support via the Community for assistance. To ensure the quickest feedback, please make reference to incident 5092.

We apologize for any inconvenience caused and thank you for your patience while we worked to resolve this issue.
Sep 20, 11:13 EDT
Investigating - We are detecting some degraded performance on our Fuze Reporting platform.

This may impact end-user services. Possible symptoms include reports loading slowly or failing to load.

We are working diligently to identify the issue and will provide regular updates until the issue has been resolved. We apologize for any inconvenience this may cause and appreciate your patience.
Sep 20, 10:59 EDT
Sep 19, 2021

No incidents reported.

Sep 18, 2021

No incidents reported.

Sep 17, 2021

No incidents reported.

Sep 16, 2021
Fuze Incident - Issue with Outbound calling
Resolved - We have had no further reports of the issue and show all services functioning as expected. This incident is now closed.

If you experience any further issues related to this topic, please contact Fuze Support via the Community for assistance. To ensure the quickest feedback, please make reference to incident 5090.

Again, we apologize for any inconvenience caused and thank you for your patience while we worked to resolve this issue.
Sep 16, 13:57 EDT
Monitoring - We are no longer receiving reports of the issue, and expect that all services are functioning as expected.

We will monitor this incident for the next 30 minutes before setting the status to "Resolved”. If you continue to experience issues, please contact support via the Community for assistance. To ensure the quickest feedback, please make reference to incident 5090.

We apologize for any inconvenience caused and thank you for your patience while we worked to resolve this issue.
Sep 16, 12:53 EDT
Investigating - We are receiving reports of issues with outbound calling in our Desktop application affecting a subset of users.

We are working diligently to identify the issue and will provide regular updates as we have them and until the issue has been resolved. We apologize for any inconvenience this may cause and appreciate your patience.
Sep 16, 12:24 EDT
Sep 15, 2021

No incidents reported.

Sep 14, 2021

No incidents reported.

Sep 13, 2021

No incidents reported.

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