Fuze Status

All Systems Operational

About This Site

Welcome to Fuze's home for live information on system and service statuses. Here you'll find live data on system performance. If there are any interruptions in service, a note will be posted here. We encourage you to also subscribe to the components that make the most sense for your business.

Voice Services - North America Operational

Ashburn, VA Operational

Boston, MA Operational

San Francisco, CA Operational

San Jose, CA Operational

Voice Services - Latin America Operational

São Paulo, BR Operational

Voice Services - Europe Operational

Frankfurt, DE Operational

London, UK Operational

Voice Services - Asia/Pacific Operational

Hong Kong, HK Operational

Sydney, AU Operational

Singapore, SG Operational

Voice Services - Africa Operational

Johannesburg, ZA Operational

Contact Center Services - North America Operational

Ashburn, VA Operational

Boston, MA Operational

San Francisco, CA Operational

San Jose, CA Operational

Contact Center Services - Latin America Operational

São Paulo, BR Operational

Contact Center Services - Europe Operational

Frankfurt, DE Operational

London, UK Operational

Contact Center Services - Asia/Pacific Operational

Hong Kong, HK Operational

Sydney, AU Operational

Singapore, SG Operational

Contact Center Services - Africa Operational

Johannesburg, ZA Operational

Messaging Services - North America Operational

Ashburn, VA Operational

Boston, MA Operational

San Francisco, CA Operational

San Jose, CA Operational

Messaging Services - Latin America Operational

São Paulo, BR Operational

Messaging Services - Europe Operational

London, UK Operational

Frankfurt, DE Operational

Messaging Services - Asia/Pacific Operational

Sydney, AU Operational

Hong Kong, HK Operational

Singapore, SG Operational

Messaging Services - Africa Operational

Johannesburg, ZA Operational

Fuze Meetings - Global Operational

Ashburn, VA Operational

Frankfurt, DE Operational

San Jose, CA Operational

Singapore, SG Operational

Sydney, AU Operational

Fax to Email - Global Operational

e-Fax Services Operational

Orcafax Services Operational

Admin Services - Global Operational

Fuze Hub Operational

Fuze Portal Operational

Fuze Help Center Operational

Fuze Data, Reporting, and/or Discover Services Operational

Device Provisioning Services Operational

Integrations - Global Operational

Fuze for Salesforce Operational

Fuze Connect Operational

Call Recording API Operational

Fuze Data API Operational

Hub API Operational

SCIM Operational

Fuze for Chrome Operational

Fuze for Firefox Operational

Fuze for Edge Operational

Fuze for Outlook Operational

Fuze for Office 365 Operational

Fuze for Slack Operational

Warden Operational

SSO Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 25, 2020

No incidents reported today.

Nov 24, 2020

No incidents reported.

Nov 23, 2020

Fuze Incident - Issue with incoming calls in Europe

Resolved - We have had no further reports of the issue and show all services functioning as expected. This incident is now closed.

If you experience any further issues related to this topic, please contact Fuze Support via the Community for assistance. To ensure the quickest feedback, please make reference to incident INC-4631

Again, we apologise for any inconvenience caused and thank you for your patience while we worked to resolve this issue.
Nov 23, 06:52 EST

Update - We are continuing to monitor for any further issues.
Nov 23, 06:51 EST

Monitoring - We have implemented a fix for the issue, and expect that all services are functioning as expected.

We will monitor this incident for the next 30 minutes before setting the status to "Resolved”. If you continue to experience issues, please contact support via the Community for assistance. To ensure the quickest feedback, please make reference to Incident INC-4631

We apologise for any inconvenience caused and thank you for your patience while we worked to resolve this issue.
Nov 23, 06:01 EST

Update - We are continuing to work on a fix for the current calling problems being experienced in Europe.
Nov 23, 05:54 EST

Identified - We have multiple reports of call failures in various countries in Europe.

The Fuze carrier team are working with the 3rd party carrier to resolve this issue as soon as possible.

We will provide further updates as soon as we receive them.
Nov 23, 05:04 EST

Investigating - We are receiving reports of incoming call failures for numbers in various locations in Europe.

We suspect this is due to potential issues with an underlying carrier.

We are working diligently to identify the cause of the issue and will provide regular updates as we have them until the issue has been resolved. We apologise for any inconvenience this may cause and appreciate your patience.

If you are affected, please contact Fuze Support and provide details of the number affected.
Nov 23, 04:33 EST

Nov 22, 2020

Boston Point of Presence Maintenance - Saturday, November 21th 22:00 to 24:00 EST (GMT-5)

Completed - The scheduled maintenance has been completed.
Nov 22, 00:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 22:00 EST

Scheduled - What are we doing?
Fuze is upgrading various network components in the Boston Point of Presence (PoP) as part of our ongoing global network upgrades to optimize service.

Who is affected?
Customers who are homed in the Boston Data Center.

When are we doing this?
Start: Saturday, November 21st 22:00 EST (GMT-5)
End: Sunday, November 21st 24:00 EST (GMT-5)

What will you experience during the work?
Users may experience interruptions of up to 2 minutes to Fuze services during this 2-hour window while the new configuration is being applied.

What do you need to do?
If you experience any issues with Fuze services during this time we recommend waiting up to 2 minutes and trying again.

What happens if it doesn't go as planned?
Maintenance will be reverted.

Who should you contact with questions?
Please reach out to us; we would be happy to talk to you!

U.S. Toll Free +1 866 379 9442
United States +1 617.603.2299
Australia +61 2 8607 8029
France +33 97 518 6686
Germany +49 32 22 109 6038
Greece +30 211 198 3039
Ireland +353 76 888 7202
Israel +972 3 763 0658
Italy +39 02 94 75 2581
Japan +81 34 589 4674
Netherlands +31 20 241 0144
United Kingdom +44 330 808 0131

or visit our support page at fuzecommunity.force.com/support
Nov 16, 14:47 EST

Nov 21, 2020

Fuze Meetings Disaster Recovery Test - Friday, November 20th 20:45 PST to 22:45 PST (GMT-8)

Completed - The scheduled maintenance has been completed.
Nov 21, 01:45 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 23:45 EST

Update - Updating posting to correct a typo related to the end time.
UPDATED INFO:
End: Friday, November 20th 22:45 PST (GMT-8)
Nov 17, 15:43 EST

Scheduled - What are we doing?
Fuze is performing a test on our disaster recovery system for content and recording.

Who is affected?
Customers who are homed in the San Jose Data center and are utilizing Fuze Meetings.

When are we doing this?
Start: Friday, November 20th 20:45 PST (GMT-8)
End: Friday, November 20th 22:45 PST (GMT-8)

What will you experience during the work?
You may experience recordings being unavailable for up to five minutes in duration throughout this 2-hour window.

What do you need to do?
If you experience any issues during this time we recommend waiting up to five minutes and trying again.

What happens if it doesn't go as planned?
Maintenance will be reverted.

Who should you contact with questions?
Please reach out to us; we would be happy to talk to you!

U.S. Toll Free +1 866 379 9442
United States +1 617.603.2299
Australia +61 2 8607 8029
France +33 97 518 6686
Germany +49 32 22 109 6038
Greece +30 211 198 3039
Ireland +353 76 888 7202
Israel +972 3 763 0658
Italy +39 02 94 75 2581
Japan +81 34 589 4674
Netherlands +31 20 241 0144
United Kingdom +44 330 808 0131

or visit our support page at fuzecommunity.force.com/support.
Nov 17, 15:27 EST

Nov 20, 2020

Nov 19, 2020

No incidents reported.

Nov 18, 2020

No incidents reported.

Nov 17, 2020

macOS 11 Big Sur

Resolved - This incident has been resolved.
Nov 17, 17:13 EST

Update - Users that have updated to Big Sur and are experiencing issues with Fuze Desktop can use Fuze Web (https://web.fuze.com) as a workaround.

There is more information on running Fuze Web available here: https://help.fuze.com/hc/en-us/articles/360010879454-Fuze-Web-System-and-Network-Performance-Requirements

Once we address the remaining issues, we plan to release updated versions of Fuze Desktop 6.6 and later versions.
Nov 13, 16:05 EST

Identified - Fuze has encountered an issue that prevents Fuze Desktop and Web from loading on some Macs running macOS 11 (Big Sur), released on November 12, 2020. We’re actively working on a fix, but in the interim, we strongly recommend against upgrading to Big Sur on your users’ Macs until we can address this issue. If you’ve already upgraded and a backup is available from a previous OS, you may want to restore that backup.

Fuze Mobile, available in the Apple App Store and Android’s Play Store on both smartphones and tablets, is a full-feature alternative to Fuze Desktop and Web that can satisfy your communication needs in the interim.

We apologize for any inconvenience this causes and will update once we’ve certified Big Sur.
Nov 13, 11:05 EST

Nov 16, 2020

Service Degradation

Resolved - We have resolved the issue, and expect that all services are functioning normally.

Again, we apologize for any inconvenience caused and thank you for your patience while we worked to resolve this issue.
Nov 16, 14:45 EST

Monitoring - We have resolved the issue, and expect that all services are functioning normally. We will monitor this event for the next 30 minutes before setting the status to "resolved." If you continue to experience issues, please contact support via the Community, or by emailing support@fuze.com. To ensure the quickest feedback, please make reference to incident INC-4615.

We apologize for any inconvenience caused and thank you for your patience while we worked to resolve this issue.
Nov 16, 13:52 EST

Update - We are continuing to investigate this issue.
Nov 16, 13:30 EST

Investigating - We are receiving multiple reports of inbound call failure across the Fuze network. This may impact services. We are working diligently to identify the issue and will provide regular updates until the issue has been resolved. We apologize for any inconvenience caused and appreciate your patience.
Nov 16, 13:24 EST

Nov 15, 2020

No incidents reported.

Nov 14, 2020

No incidents reported.

Nov 13, 2020

Nov 12, 2020

No incidents reported.

Nov 11, 2020

Unable to join meetings

Resolved - We have had no further reports of the issue and show all services functioning as expected. This incident is now closed.

If you experience any further issues related to this topic, please contact Fuze Support via the Community for assistance. To ensure the quickest feedback, please make reference to incident 4609.

Again, we apologize for any inconvenience caused and thank you for your patience while we worked to resolve this issue.
Nov 11, 16:03 EST

Monitoring - We have had no further reports of the issue and show all services functioning as expected.

We will monitor this incident for the next 30 minutes before setting the status to "Resolved”. If you continue to experience issues, please contact support via the Community for assistance. To ensure the quickest feedback, please make reference to incident 4609.

We apologize for any inconvenience caused and thank you for your patience while we worked to resolve this issue.
Nov 11, 14:04 EST

Investigating - We are currently investigating reports that a subset of users are experiencing problems on our Meetings platform.

This will impact end-user services. Possible symptoms may will include inability to join meetings, toggle video, and share screen.

We are working diligently to identify the issue and will provide regular updates until the issue has been resolved. We apologize for any inconvenience this may cause and appreciate your patience.
Nov 11, 13:51 EST