We have had no further reports of the issue and show all services functioning as expected. This incident is now closed.
If you experience any further issues related to this topic, please contact Fuze Support via the Community for assistance. To ensure the quickest feedback, please make reference to incident 4937.
Again, we apologize for any inconvenience caused and thank you for your patience while we worked to resolve this issue.
May 4, 13:32 EDT
We have implemented a change to resolve this issue. Time is needed for this change to propagate. We will continue to monitor the situation and will provide further updates if warranted.
May 3, 17:22 EDT
We have identified a potential cause of the issue and are actively working to resolve it as quickly as possible.
We will continue to provide updates as we have them regarding our progress. Users experiencing this issue can use Fuze Web at (https://web.fuze.com
) in a supported browser while we work to resolve the problem.
Thank you for your patience while we work to get this issue resolved.
May 3, 15:38 EDT
We continue to investigate the issue in order to determine the cause.
At this time, we have determined that using Fuze Web (https://web.fuze.com
) is working as expected.
Thank you for your patience while we work to get this issue identified and resolved.
May 3, 13:45 EDT
We are currently investigating reports that a subset of users are receiving a calling not available message on our desktop app platform. This may impact end-user services.
We are working diligently to identify the issue and will provide regular updates as we have them until the issue has been resolved. We apologize for any inconvenience this may cause and appreciate your patience.
May 3, 13:23 EDT