Fuze Status

All Systems Operational

About This Site

Welcome to Fuze's home for live information on system and service statuses. Here you'll find live data on system performance. If there are any interruptions in service, a note will be posted here. We encourage you to also subscribe to the components that make the most sense for your business.

Voice Services - North America Operational

Ashburn, VA Operational

Boston, MA Operational

San Francisco, CA Operational

San Jose, CA Operational

Voice Services - Latin America Operational

São Paulo, BR Operational

Voice Services - Europe Operational

Frankfurt, DE Operational

London, UK Operational

Voice Services - Asia/Pacific Operational

Hong Kong, HK Operational

Sydney, AU Operational

Singapore, SG Operational

Voice Services - Africa Operational

Johannesburg, ZA Operational

FuzeCC Services - North America Operational

Ashburn, VA Operational

Boston, MA Operational

San Francisco, CA Operational

San Jose, CA Operational

FuzeCC Services - Latin America Operational

São Paulo, BR Operational

FuzeCC Services - Europe Operational

Frankfurt, DE Operational

London, UK Operational

FuzeCC Services - Asia/Pacific Operational

Hong Kong, HK Operational

Sydney, AU Operational

Singapore, SG Operational

FuzeCC Services - Africa Operational

Johannesburg, ZA Operational

Legacy FCC Services - North America Operational

Ashburn, VA Operational

Boston, MA Operational

San Francisco, CA Operational

San Jose, CA Operational

Legacy FCC Services - Latin America Operational

São Paulo, BR Operational

Legacy FCC Services - Europe Operational

Frankfurt, DE Operational

London, UK Operational

Legacy FCC Services - Asia/Pacific Operational

Hong Kong, HK Operational

Sydney, AU Operational

Singapore, SG Operational

Legacy FCC Services - Africa Operational

Johannesburg, ZA Operational

Messaging Services - North America Operational

Ashburn, VA Operational

Boston, MA Operational

San Francisco, CA Operational

San Jose, CA Operational

Messaging Services - Latin America Operational

São Paulo, BR Operational

Messaging Services - Europe Operational

London, UK Operational

Frankfurt, DE Operational

Messaging Services - Asia/Pacific Operational

Sydney, AU Operational

Hong Kong, HK Operational

Singapore, SG Operational

Messaging Services - Africa Operational

Johannesburg, ZA Operational

Fuze Meetings - Global Operational

Ashburn, VA Operational

Frankfurt, DE Operational

San Jose, CA Operational

Singapore, SG Operational

Sydney, AU Operational

Fax to Email - Global Operational

e-Fax Services Operational

Orcafax Services Operational

Admin Services - Global Operational

Fuze Hub Operational

Fuze Portal Operational

Fuze Help Center Operational

Fuze Data, Reporting, and/or Discover Services Operational

Device Provisioning Services Operational

Integrations - Global Operational

Fuze for Salesforce Operational

Fuze Connect Operational

Call Recording API Operational

Fuze Data API Operational

Hub API Operational

SCIM Operational

Fuze for Chrome Operational

Fuze for Firefox Operational

Fuze for Edge Operational

Fuze for Outlook Operational

Fuze for Office 365 Operational

Fuze for Slack Operational

Warden Operational

SSO Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Fuze Discover Maintenance - Saturday, December 11th 22:00 to 24:00 EST (GMT-5) Dec 11, 22:00 - Dec 12, 00:00 EST

What are we doing?
Fuze is performing a necessary update to our reporting platform to help ensure continued stability.

Who is affected?
Customers who utilize Fuze reporting services.

When are we doing this?
Start: Saturday, December 11th 22:00 EST (GMT-5)
End: Saturday, December 11th 24:00 EST (GMT-5)

What will you experience during the work?
Users may experience an interruption to Fuze reporting services for the duration of the maintenance. Reports scheduled during the maintenance period will be delayed until completion.

What do you need to do?
If you experience any issues with Fuze services during this time we recommend waiting up to two hours and trying again.

What happens if it doesn't go as planned?
Maintenance will be reverted.

Who should you contact with questions?
Please reach out to us; we would be happy to talk to you!

U.S. Toll Free +1 866 379 9442
United States +1 617.603.2299
Australia +61 2 8607 8029
France +33 97 518 6686
Germany +49 32 22 109 6038
Greece +30 211 198 3039
Ireland +353 76 888 7202
Israel +972 3 763 0658
Italy +39 02 94 75 2581
Japan +81 34 589 4674
Netherlands +31 20 241 0144
United Kingdom +44 330 808 0131

or visit our support page at fuzecommunity.force.com/support
Posted on Dec 8, 17:14 EST

Past Incidents

Dec 8, 2021

No incidents reported today.

Dec 7, 2021

Fuze Incident - Ongoing Issues with AWS

Resolved - We have had no further reports of the issue and show all services as functioning as expected. This incident is now closed.

If you experience any further issues related to this topic, please contact Fuze Support via the Community for assistance. To ensure the quickest feedback, please make reference to Incident 5196.

Thank you for your patience while we worked to resolve this issue.
Dec 7, 16:43 EST

Monitoring - The provider has indicated that resolution steps have been implemented and we expect that all Fuze services are operational. Some users may continue to experience issues with delayed presence on Fuze Desktop and Web, however, this should clear up as events continue to process

We will monitor this event for the next 30 minutes before setting the status to "Resolved." If you continue to experience issues, please contact support via the Community. To ensure the quickest feedback, please make reference to Incident-5196.
Dec 7, 15:32 EST

Update - We continue to work with the provider on a solution to the issue and are beginning to see signs of stability across the platform.

Thank you for your continued patience while we work to get this issue fully resolved.
Dec 7, 13:37 EST

Identified - At this time, we have determined that multiple Fuze systems are being impacted by this issue, however, our voice platform continues to work without any degradation.

We will continue to work with the provider on a solution to the issue in order to restore services to normal.

Thank you for your patience while we work to get this issue identified and resolved.
Dec 7, 12:42 EST

Update - We are continuing to investigate this issue.
Dec 7, 12:26 EST

Investigating - We are experiencing a partial outage on multiple Fuze systems including but not limited to Chat, Contact Center, Data/Discover, Portal/Hub, and our login services. We suspect this is due to ongoing issues with AWS (https://status.aws.amazon.com/).

We are working closely with the provider and will provide regular updates as we have them until the issue has been resolved. We apologize for any inconvenience this may cause and appreciate your patience.
Dec 7, 12:26 EST

Dec 6, 2021

No incidents reported.

Dec 5, 2021

No incidents reported.

Dec 4, 2021

No incidents reported.

Dec 3, 2021

No incidents reported.

Dec 2, 2021

No incidents reported.

Dec 1, 2021

No incidents reported.

Nov 30, 2021

No incidents reported.

Nov 29, 2021

No incidents reported.

Nov 28, 2021

No incidents reported.

Nov 27, 2021

No incidents reported.

Nov 26, 2021

No incidents reported.

Nov 25, 2021

Issue with Outbound Calling

Resolved - This incident has been marked as resolved. If you continue to experience any issues related to this please raise a case with Fuze support and reference INC-5179
Nov 25, 10:13 EST

Monitoring - The 3rd party carrier have resolved the issue, and expect that all services are functioning as expected. We will monitor this event for the next 30 minutes before setting the status to "Resolved." If you continue to experience issues, please contact support via the Community. To ensure the quickest feedback, please make reference to incident 5179

Thank you!
Nov 25, 05:45 EST

Update - We have made a change and re-routed outbound calls to avoid the affected Carrier in Canada, and confirmed that this is now working as expected.
The issue with inbound call is still being investigated and we will continue to monitor the updates from underlying Carrier.

We thank you for your patience while this issue is addressed by the carrier.
Nov 24, 22:38 EST

Update - Upon further investigation, we have identified that the issue is with an upstream carrier that provides service to a small subset of users in Canada.
We are working with the carrier to identify and resolve the issue. We will post updates as they become available.
Nov 24, 20:58 EST

Investigating - We are currently investigating a 3rd party carrier issue that is causing intermittent issues on outbound calls for a subset of users.

We are working diligently to identify the issue and will provide regular updates until the issue has been resolved. We apologize for any inconvenience this may cause and appreciate your patience.
Nov 24, 20:16 EST

Nov 24, 2021