Fuze Status

All Systems Operational

About This Site

Welcome to Fuze's home for live information on system and service statuses. Here you'll find live data on system performance. If there are any interruptions in service, a note will be posted here. We encourage you to also subscribe to the components that make the most sense for your business.

Voice Services - North America Operational

Ashburn, VA Operational

Boston, MA Operational

San Francisco, CA Operational

San Jose, CA Operational

Voice Services - Latin America Operational

São Paulo, BR Operational

Voice Services - Europe Operational

Frankfurt, DE Operational

London, UK Operational

Voice Services - Asia/Pacific Operational

Hong Kong, HK Operational

Sydney, AU Operational

Singapore, SG Operational

Voice Services - Africa Operational

Johannesburg, ZA Operational

FuzeCC Services - North America Operational

Ashburn, VA Operational

Boston, MA Operational

San Francisco, CA Operational

San Jose, CA Operational

FuzeCC Services - Latin America Operational

São Paulo, BR Operational

FuzeCC Services - Europe Operational

Frankfurt, DE Operational

London, UK Operational

FuzeCC Services - Asia/Pacific Operational

Hong Kong, HK Operational

Sydney, AU Operational

Singapore, SG Operational

FuzeCC Services - Africa Operational

Johannesburg, ZA Operational

Legacy FCC Services - North America Operational

Ashburn, VA Operational

Boston, MA Operational

San Francisco, CA Operational

San Jose, CA Operational

Legacy FCC Services - Latin America Operational

São Paulo, BR Operational

Legacy FCC Services - Europe Operational

Frankfurt, DE Operational

London, UK Operational

Legacy FCC Services - Asia/Pacific Operational

Hong Kong, HK Operational

Sydney, AU Operational

Singapore, SG Operational

Legacy FCC Services - Africa Operational

Johannesburg, ZA Operational

Messaging Services - North America Operational

Ashburn, VA Operational

Boston, MA Operational

San Francisco, CA Operational

San Jose, CA Operational

Messaging Services - Latin America Operational

São Paulo, BR Operational

Messaging Services - Europe Operational

London, UK Operational

Frankfurt, DE Operational

Messaging Services - Asia/Pacific Operational

Sydney, AU Operational

Hong Kong, HK Operational

Singapore, SG Operational

Messaging Services - Africa Operational

Johannesburg, ZA Operational

Fuze Meetings - Global Operational

Ashburn, VA Operational

Frankfurt, DE Operational

San Jose, CA Operational

Singapore, SG Operational

Sydney, AU Operational

Fax to Email - Global Operational

e-Fax Services Operational

Orcafax Services Operational

Admin Services - Global Operational

Fuze Hub Operational

Fuze Portal Operational

Fuze Help Center Operational

Fuze Data, Reporting, and/or Discover Services Operational

Device Provisioning Services Operational

Integrations - Global Operational

Fuze for Salesforce Operational

Fuze Connect Operational

Call Recording API Operational

Fuze Data API Operational

Hub API Operational

SCIM Operational

Fuze for Chrome Operational

Fuze for Firefox Operational

Fuze for Edge Operational

Fuze for Outlook Operational

Fuze for Office 365 Operational

Fuze for Slack Operational

Warden Operational

SSO Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 3, 2022

No incidents reported today.

Oct 2, 2022

No incidents reported.

Oct 1, 2022

No incidents reported.

Sep 30, 2022

No incidents reported.

Sep 29, 2022

No incidents reported.

Sep 28, 2022

No incidents reported.

Sep 27, 2022

No incidents reported.

Sep 26, 2022

No incidents reported.

Sep 25, 2022

No incidents reported.

Sep 24, 2022

No incidents reported.

Sep 23, 2022

No incidents reported.

Sep 22, 2022

No incidents reported.

Sep 21, 2022

No incidents reported.

Sep 20, 2022

No incidents reported.

Sep 19, 2022

Degraded Performance

Resolved - We have implemented a fix for the issue, and expect that all services are functioning as expected.

If you continue to experience issues, please contact support via the Community for assistance. To ensure the quickest feedback, please make reference to Incident 5390.

We apologize for any inconvenience caused and thank you for your patience while we worked to resolve this issue.
Sep 19, 14:16 EDT

Update - We have implemented a fix for the issue, and expect that all services will begin to function as expected as the system catches up on the backlog of notifications over the next hour.

We apologize for any inconvenience caused and thank you for your patience while we worked to resolve this issue.
Sep 19, 13:30 EDT

Monitoring - We have implemented a fix for the issue, and expect that all services will begin to function as expected as the system catches up on the backlog of notifications.

We will monitor this incident for the next 30 minutes before setting the status to "Resolved”. If you continue to experience issues, please contact support via the Community for assistance. To ensure the quickest feedback, please make reference to Incident 5390.

We apologize for any inconvenience caused and thank you for your patience while we worked to resolve this issue.
Sep 19, 11:58 EDT

Identified - We have identified the cause of the issue and are actively working to resolve it as quickly as possible.

Expected symptoms may include the following:
- Chat messages being delayed in sending or chat messages failing to load
- Presence not updating correctly
- Intermittent "Meetings are not available" banner being displayed with Meetings being slow to join. Users may also experience issues with in-meeting actions (mute, unmute, share screen, etc)
- Fuze CC being unresponsive for agents and supervisors. Agents are confirmed to still be able to login/pause/un-pause via Star Code

We will continue to provide updates as we have them regarding our progress.

Thank you for your patience while we work to get this issue resolved.
Sep 19, 11:44 EDT

Investigating - We are detecting some degraded performance on our Chat, Presence, and Meetings platforms at this time.

This may impact end-user services.

Expected symptoms may include the following:
- Chat messages being delayed in sending or chat messages failing to load
- Presence not updating correctly
- Intermittent "Meetings are not available" banner being displayed with Meetings being slow to join. Users may also experience issues with in-meeting actions (mute, unmute, share screen, etc)
- Fuze CC being unresponsive for agents and supervisors. Agents are confirmed to still be able to login/pause/un-pause via Star Code

We are working diligently to identify the cause of the issue and will provide regular updates as we have them until the issue has been resolved. We apologize for any inconvenience this may cause and appreciate your patience.
Sep 19, 11:14 EDT