All Systems Operational

About This Site

Welcome to Fuze's home for live information on system and service statuses. Here you'll find live data on system performance. If there are any interruptions in service, a note will be posted here. We encourage you to also subscribe to the components that make the most sense for your business.

Voice Services - North America ? Operational
Boston Operational
San Francisco Operational
Voice Services - Latin America ? Operational
Brazil Operational
Voice Services - Europe ? Operational
Frankfurt Operational
London Operational
Voice Services - Asia/Pacific ? Operational
Hong Kong Operational
Sydney Operational
Singapore Operational
East Asia Operational
Contact Center Services - North America ? Operational
Boston Operational
San Francisco Operational
Contact Center Services - Latin America ? Operational
Brazil Operational
Contact Center Services - Europe ? Operational
Frankfurt Operational
London Operational
Contact Center Services - Asia/Pacific ? Operational
Hong Kong Operational
Sydney Operational
Singapore Operational
East Asia Operational
Messaging Services - North America ? Operational
Boston Operational
San Francisco Operational
Messaging Services - Latin America ? Operational
Brazil Operational
Messaging Services - Europe ? Operational
London Operational
Frankfurt Operational
Messaging Services - Asia/Pacific ? Operational
Sydney Operational
Hong Kong Operational
Singapore Operational
East Asia Operational
Fuze Meetings - Global ? Operational
Fuze Meetings Services Operational
Fax to Email - Global ? Operational
e-Fax Services Operational
Admin Services - Global ? Operational
The Hub & Fuze Portal ? Operational
Fuze Data, Reporting, and/or Analytics Services ? Operational
SSO, Identity & Login Services ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 27, 2019

No incidents reported today.

Jun 26, 2019

No incidents reported.

Jun 25, 2019

No incidents reported.

Jun 24, 2019
Degraded Performance - Underlying Carrier Issue
Resolved - After further monitoring, we expect that all services are functioning normally at this time.

Again, we thank you for your patience while this issue was resolved.
Jun 24, 13:47 EDT
Monitoring - The underlying carrier has resolved the issue and we expect that all services are functioning normally. We will monitor this event for the next 30 minutes before setting the status to "Resolved." If you continue to experience issues, please contact support via the Community, or by calling us. To ensure the quickest feedback, please make reference to incident CR-4664.

We apologize for any inconvenience caused and thank you for your patience while this issue was resolved.
Jun 24, 12:41 EDT
Update - The underlying carrier continues to work towards resolving the issue completely.

We will continue to provide updates as we have them.
Jun 24, 11:42 EDT
Update - Although some services have been restored, the underlying carrier continues to work towards resolving the issue completely. Some customers may still be observing degraded service.

We will continue to provide updates as we have them.
Jun 24, 10:14 EDT
Identified - We have identified an issue with an underlying carrier in North America that could cause one way audio issues, no audio issues or failed calls and we are actively working with them to resolve this as quickly as possible. We will post updates as we have them. 

We apologize for any inconvenience this may have caused and we appreciate for your patience.
Jun 24, 08:44 EDT
Jun 23, 2019

No incidents reported.

Jun 22, 2019

No incidents reported.

Jun 21, 2019

No incidents reported.

Jun 20, 2019

No incidents reported.

Jun 19, 2019

No incidents reported.

Jun 18, 2019

No incidents reported.

Jun 17, 2019

No incidents reported.

Jun 16, 2019
Logging in to Polycom Devices
Resolved - This issue has been resolved, users will need to manually log back into their device by following the on-screen login instructions.
Jun 16, 16:20 EDT
Monitoring - We have rolled back an update. Impacted users will need to power cycle their devices and re-log in. We will continue to monitor the status.
Jun 16, 10:56 EDT
Identified - Our engineering team has identified the issue and is implementing a change now. Further updates to follow.
Jun 16, 10:17 EDT
Investigating - We have received reports of some users unable to log into Polycom devices. Our engineering team is engaged and investigating. We will provide updates as soon as they become available.

Overall voice services are unaffected, just the ability to log in to Polycom desk phones.
Jun 16, 09:45 EDT
Jun 15, 2019

No incidents reported.

Jun 14, 2019

No incidents reported.

Jun 13, 2019

No incidents reported.

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