Scheduled - What are we doing?
Fuze is upgrading the optics on a network component in the San Francisco Data Center as part of our ongoing global network upgrades to optimize service.

Who is affected?
Customer who connect to the San Francisco Data Center via MPLS

When are we doing this?
Start: Saturday, July 13th 22:00 PST
End: Sunday, July 13th 23:00 PST

What will you experience during the work?
You may experience a momentary interruption of service (up to 30 seconds) within this 1 hour window while the new optics are being installed.

What do you need to do?
If you experience any issues with voice services during this time we recommend waiting up to 60 seconds and trying again.

What happens if it doesn't go as planned?
Maintenance will be reverted.

Who should you contact with questions?
Please reach out to us; we would be happy to talk to you!

U.S. Toll Free +1 866 379 9442
United States +1 617.603.2299
Australia +61 2 8607 8029
France +33 97 518 6686
Germany +49 32 22 109 6038
Greece +30 211 198 3039
Ireland +353 76 888 7202
Israel +972 3 763 0658
Italy +39 02 94 75 2581
Japan +81 34 589 4674
Netherlands +31 20 241 0144
United Kingdom +44 330 808 0131

or visit our support page at fuzecommunity.force.com/support.
Jul 10, 09:55 EDT

Scheduled - What are we doing?
On Saturday July 13th we will be upgrading our routing and security devices along with installing next generation monitoring equipment. These upgrades will take place from 22:00 – 01:00 BST.

Why are we doing this?
We are upgrading our routers to provide a more powerful and faster routing platform. We are also installing next generation monitoring equipment to help us detect problems at any level in the protocol stack.
How will you be affected?
On July 13th from 21:00 - 01:00 BST customers hosted on the London Data Center may experience momentary interruptions of service (up to 60 seconds) throughout this 4 hour window when new equipment is installed and while the traffic is shifted to our redundant infrastructure. This can include audio degradation or dropped calls. If you encounter a degradation in service, please wait 60 seconds, then try your call again.

What to do if you have questions or problems?
Please reach out to us; We would be happy to talk to you!

Our Customer Support team can be reached at
U.S. Toll Free +1 866 379 9442
United States +1 617.603.2299
Australia +61 2 8607 8029
France +33 97 518 6686
Germany +49 32 22 109 6038
Greece +30 211 198 3039
Ireland +353 76 888 7202
Israel +972 3 763 0658
Italy +39 02 94 75 2581
Japan +81 34 589 4674
Netherlands +31 20 241 0144
United Kingdom +44 330 808 0131
or visit our support page at fuzecommunity.force.com/support.
Jul 8, 16:51 EDT