All Systems Operational

About This Site

Welcome to Fuze's home for live information on system and service statuses. Here you'll find live data on system performance. If there are any interruptions in service, a note will be posted here. We encourage you to also subscribe to the components that make the most sense for your business.

Voice Services - North America ? Operational
Ashburn, VA Operational
Boston, MA Operational
San Francisco, CA Operational
San Jose, CA Operational
Voice Services - Latin America ? Operational
São Paulo, BR Operational
Voice Services - Europe ? Operational
Frankfurt, DE Operational
London, UK Operational
Voice Services - Asia/Pacific ? Operational
Hong Kong, HK Operational
Sydney, AU Operational
Singapore, SG Operational
Voice Services - Africa ? Operational
Johannesburg, ZA Operational
FuzeCC Services - North America Operational
Ashburn, VA Operational
Boston, MA Operational
San Francisco, CA Operational
San Jose, CA Operational
FuzeCC Services - Latin America Operational
São Paulo, BR Operational
FuzeCC Services - Europe Operational
Frankfurt, DE Operational
London, UK Operational
FuzeCC Services - Asia/Pacific Operational
Hong Kong, HK Operational
Sydney, AU Operational
Singapore, SG Operational
FuzeCC Services - Africa Operational
Johannesburg, ZA Operational
Legacy FCC Services - North America ? Operational
Ashburn, VA Operational
Boston, MA Operational
San Francisco, CA Operational
San Jose, CA Operational
Legacy FCC Services - Latin America ? Operational
São Paulo, BR Operational
Legacy FCC Services - Europe ? Operational
Frankfurt, DE Operational
London, UK Operational
Legacy FCC Services - Asia/Pacific ? Operational
Hong Kong, HK Operational
Sydney, AU Operational
Singapore, SG Operational
Legacy FCC Services - Africa ? Operational
Johannesburg, ZA Operational
Messaging Services - North America ? Operational
Ashburn, VA Operational
Boston, MA Operational
San Francisco, CA Operational
San Jose, CA Operational
Messaging Services - Latin America ? Operational
São Paulo, BR Operational
Messaging Services - Europe ? Operational
London, UK Operational
Frankfurt, DE Operational
Messaging Services - Asia/Pacific ? Operational
Sydney, AU Operational
Hong Kong, HK Operational
Singapore, SG Operational
Messaging Services - Africa ? Operational
Johannesburg, ZA Operational
Fuze Meetings - Global ? Operational
Ashburn, VA Operational
Frankfurt, DE Operational
San Jose, CA Operational
Singapore, SG Operational
Sydney, AU Operational
Fax to Email - Global ? Operational
e-Fax Services Operational
Orcafax Services Operational
Admin Services - Global ? Operational
Fuze Hub ? Operational
Fuze Portal ? Operational
Fuze Help Center ? Operational
Fuze Data, Reporting, and/or Discover Services ? Operational
Device Provisioning Services ? Operational
Integrations - Global ? Operational
Fuze for Salesforce ? Operational
Fuze Connect ? Operational
Call Recording API ? Operational
Fuze Data API ? Operational
Hub API ? Operational
SCIM ? Operational
Fuze for Chrome ? Operational
Fuze for Firefox ? Operational
Fuze for Edge ? Operational
Fuze for Outlook ? Operational
Fuze for Office 365 ? Operational
Fuze for Slack ? Operational
Login Services - Global ? Operational
Warden ? Operational
SSO ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 3, 2022

No incidents reported today.

Oct 2, 2022

No incidents reported.

Oct 1, 2022

No incidents reported.

Sep 30, 2022

No incidents reported.

Sep 29, 2022

No incidents reported.

Sep 28, 2022

No incidents reported.

Sep 27, 2022

No incidents reported.

Sep 26, 2022

No incidents reported.

Sep 25, 2022

No incidents reported.

Sep 24, 2022

No incidents reported.

Sep 23, 2022

No incidents reported.

Sep 22, 2022

No incidents reported.

Sep 21, 2022

No incidents reported.

Sep 20, 2022

No incidents reported.

Sep 19, 2022
Resolved - We have implemented a fix for the issue, and expect that all services are functioning as expected.

If you continue to experience issues, please contact support via the Community for assistance. To ensure the quickest feedback, please make reference to Incident 5390.

We apologize for any inconvenience caused and thank you for your patience while we worked to resolve this issue.

Sep 19, 14:16 EDT
Update - We have implemented a fix for the issue, and expect that all services will begin to function as expected as the system catches up on the backlog of notifications over the next hour.

We apologize for any inconvenience caused and thank you for your patience while we worked to resolve this issue.

Sep 19, 13:30 EDT
Monitoring - We have implemented a fix for the issue, and expect that all services will begin to function as expected as the system catches up on the backlog of notifications.

We will monitor this incident for the next 30 minutes before setting the status to "Resolved”. If you continue to experience issues, please contact support via the Community for assistance. To ensure the quickest feedback, please make reference to Incident 5390.

We apologize for any inconvenience caused and thank you for your patience while we worked to resolve this issue.

Sep 19, 11:58 EDT
Identified - We have identified the cause of the issue and are actively working to resolve it as quickly as possible.

Expected symptoms may include the following:
- Chat messages being delayed in sending or chat messages failing to load
- Presence not updating correctly
- Intermittent "Meetings are not available" banner being displayed with Meetings being slow to join. Users may also experience issues with in-meeting actions (mute, unmute, share screen, etc)
- Fuze CC being unresponsive for agents and supervisors. Agents are confirmed to still be able to login/pause/un-pause via Star Code

We will continue to provide updates as we have them regarding our progress.

Thank you for your patience while we work to get this issue resolved.

Sep 19, 11:44 EDT
Investigating - We are detecting some degraded performance on our Chat, Presence, and Meetings platforms at this time.

This may impact end-user services.

Expected symptoms may include the following:
- Chat messages being delayed in sending or chat messages failing to load
- Presence not updating correctly
- Intermittent "Meetings are not available" banner being displayed with Meetings being slow to join. Users may also experience issues with in-meeting actions (mute, unmute, share screen, etc)
- Fuze CC being unresponsive for agents and supervisors. Agents are confirmed to still be able to login/pause/un-pause via Star Code

We are working diligently to identify the cause of the issue and will provide regular updates as we have them until the issue has been resolved. We apologize for any inconvenience this may cause and appreciate your patience.

Sep 19, 11:14 EDT