All Systems Operational

About This Site

Welcome to Fuze's home for live information on system and service statuses. Here you'll find live data on system performance. If there are any interruptions in service, a note will be posted here. We encourage you to also subscribe to the components that make the most sense for your business.

Voice Services - North America ? Operational
Boston   Operational
San Francisco   Operational
Voice Services - Latin America ? Operational
Brazil   Operational
Voice Services - Europe ? Operational
Frankfurt   Operational
London   Operational
Voice Services - Asia/Pacific ? Operational
Hong Kong   Operational
Sydney   Operational
Singapore   Operational
East Asia   Operational
Contact Center Services - North America ? Operational
Boston   Operational
San Francisco   Operational
Contact Center Services - Latin America ? Operational
Brazil   Operational
Contact Center Services - Europe ? Operational
Frankfurt   Operational
London   Operational
Contact Center Services - Asia/Pacific ? Operational
Hong Kong   Operational
Sydney   Operational
Singapore   Operational
East Asia   Operational
Messaging Services - North America ? Operational
Boston   Operational
San Francisco   Operational
Messaging Services - Latin America ? Operational
Brazil   Operational
Messaging Services - Europe ? Operational
London   Operational
Frankfurt   Operational
Messaging Services - Asia/Pacific ? Operational
Sydney   Operational
Hong Kong   Operational
Singapore   Operational
East Asia   Operational
Fuze Meetings - Global ? Operational
Fuze Meetings Services   Operational
Fax to Email - Global ? Operational
e-Fax Services   Operational
Admin Services - Global ? Operational
The Hub & Fuze Portal   ? Operational
Fuze Data, Reporting, and/or Analytics Services   ? Operational
SSO, Identity & Login Services   ? Operational
External Amazon Webservices ? Operational
AWS s3-ap-northeast-1   Operational
AWS s3-us-west-2   Operational
AWS s3-us-west-1   Operational
AWS sns-us-east-1   Operational
AWS sns-sa-east-1   Operational
AWS s3-eu-west-1   Operational
AWS s3-eu-central-1   Operational
AWS s3-ap-southeast-2   Operational
AWS s3-ap-southeast-1   Operational
AWS cloudFront   Operational
AWS ec2-eu-central-1   Operational
AWS ec2-eu-west-1   Operational
AWS ec2-sa-east-1   Operational
AWS ec2-us-east-1   Operational
AWS ec2-us-west-1   Operational
AWS elasticache-us-east-1   Operational
AWS elb-ap-southeast-1   Operational
AWS elb-ap-southeast-2   Operational
AWS elb-eu-central-1   Operational
AWS elb-eu-west-1   Operational
AWS elb-sa-east-1   Operational
AWS elb-us-east-1   Operational
AWS elb-us-west-1   Operational
AWS rds-ap-southeast-1   Operational
AWS rds-ap-southeast-2   Operational
AWS rds-eu-central-1   Operational
AWS rds-sa-east-1   Operational
AWS rds-us-east-1   Operational
AWS rds-us-west-1   Operational
AWS rds-us-west-2   Operational
AWS route53   Operational
AWS s3-sa-east-1   Operational
AWS s3-us-standard   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
What are we doing?
Fuze is cleaning up unused configuration files and upgrading a component on our Boston Data Center.

Who is affected?
Customers using voice services on our Boston Data Center.

When are we doing this?
Start: Saturday, June 23rd 22:00 ET
End: Saturday, June 23rd 23:00 ET

What will you experience during the work?
We do not expect this change to be disruptive.

What do you need to do?
If you experience any issues using voice services during or after this maintenance window please log a support ticket at fuzecommunity.force.com/support or call one of the numbers listed below.

What happens if it doesn't go as planned?
Engineering will be notified immediately of any voice issues related to this maintenance and work until the issue is resolved.

Who should you contact with questions?
If you have any questions, please reach out to our Customer Support team at
U.S. Toll Free +1 866 379 9442
United States +1 617.603.2299
Australia +61 2 8607 8029
France +33 97 518 6686
Germany +49 32 22 109 6038
Greece +30 211 198 3039
Ireland +353 76 888 7202
Israel +972 3 763 0658
Italy +39 02 94 75 2581
Japan +81 34 589 4674
Netherlands +31 20 241 0144
United Kingdom +44 330 808 0131
or visit our support page at fuzecommunity.force.com/support.
Posted on Jun 19, 11:14 EDT
Past Incidents
Jun 20, 2018

No incidents reported today.

Jun 19, 2018

No incidents reported.

Jun 18, 2018

No incidents reported.

Jun 17, 2018

No incidents reported.

Jun 16, 2018

No incidents reported.

Jun 15, 2018

No incidents reported.

Jun 14, 2018

No incidents reported.

Jun 13, 2018

No incidents reported.

Jun 12, 2018

No incidents reported.

Jun 11, 2018

No incidents reported.

Jun 10, 2018

No incidents reported.

Jun 9, 2018
Completed - The scheduled maintenance has been completed.
Jun 9, 02:45 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 00:45 EDT
Scheduled - What are we doing?
Fuze is migrating DNS for a component of Fuze Meetings.

Who is affected?
Customers using Fuze Meetings.

When are we doing this?
Start: Saturday, June 9th 00:45 ET
End: Saturday, June 9th 02:45 ET

What will you experience during the work?
We do not expect this change to be disruptive.

What do you need to do?
If you experience any issues using Fuze Meetings during or after this maintenance window please log a support ticket at fuzecommunity.force.com/support or call one of the numbers listed below.

What happens if it doesn't go as planned?
Engineering will be notified immediately of any issues related to DNS and work until the issue is resolved.

Who should you contact with questions?
If you have any questions, please reach out to our Customer Support team at
U.S. Toll Free +1 866 379 9442
United States +1 617.603.2299
Australia +61 2 8607 8029
France +33 97 518 6686
Germany +49 32 22 109 6038
Greece +30 211 198 3039
Ireland +353 76 888 7202
Israel +972 3 763 0658
Italy +39 02 94 75 2581
Japan +81 34 589 4674
Netherlands +31 20 241 0144
United Kingdom +44 330 808 0131
or visit our support page at fuzecommunity.force.com/support
Jun 7, 16:52 EDT
Jun 8, 2018
Resolved - This incident has been resolved.
Jun 8, 12:34 EDT
Identified - We have identified the problem in the network. The fix has been applied and we will continue to monitor the status. We apologize for any inconvenience caused and appreciate your patience.
Jun 7, 22:49 EDT
Update - We are constantly investigating the issue at hand and we will provide further information as soon as it become available. We sincerely apologize for any inconvenience caused and appreciate your patience while we work to resolve the issue.
Jun 7, 20:03 EDT
Update - We are continuing to investigate this issue and will provide additional updates as soon as available. We apologize for any inconvenience caused and appreciate your patience while we work to resolve.
Jun 7, 17:51 EDT
Investigating - We are currently investigating reports of dropped calls and call quality issues from customers homed to our San Francisco data center. We are working diligently to identify the issue and will provide regular updates until the issue has been resolved. We apologize for any inconvenience caused and appreciate your patience.
Jun 7, 12:21 EDT
Jun 6, 2018

No incidents reported.