Identified - Our carrier has identified an issue which is affecting some of our German DIDs for incoming calls. They are working on it actively to resolve it as quickly as possible. You will receive an update when the issue has been resolved.

We apologize for any inconvenience this may have caused and we appreciate for your patience.
Feb 21, 04:13 EST

About This Site

Welcome to Fuze's home for live information on system and service statuses. Here you'll find live data on system performance. If there are any interruptions in service, a note will be posted here. We encourage you to also subscribe to the components that make the most sense for your business.

Voice Services - North America ? Operational
Boston   Operational
San Francisco   Operational
Voice Services - Latin America ? Operational
Brazil   Operational
Voice Services - Europe ? Partial Outage
Frankfurt   Partial Outage
London   Operational
Voice Services - Asia/Pacific ? Operational
Hong Kong   Operational
Sydney   Operational
Singapore   Operational
East Asia   Operational
Contact Center Services - North America ? Operational
Boston   Operational
San Francisco   Operational
Contact Center Services - Latin America ? Operational
Brazil   Operational
Contact Center Services - Europe ? Operational
Frankfurt   Operational
London   Operational
Contact Center Services - Asia/Pacific ? Operational
Hong Kong   Operational
Sydney   Operational
Singapore   Operational
East Asia   Operational
Messaging Services - North America ? Operational
Boston   Operational
San Francisco   Operational
Messaging Services - Latin America ? Operational
Brazil   Operational
Messaging Services - Europe ? Operational
London   Operational
Frankfurt   Operational
Messaging Services - Asia/Pacific ? Operational
Sydney   Operational
Hong Kong   Operational
Singapore   Operational
East Asia   Operational
Fuze Meetings - Global ? Operational
Fuze Meetings Services   Operational
Fax to Email - Global ? Operational
e-Fax Services   Operational
Admin Services - Global ? Operational
The Hub & Fuze Portal   ? Operational
Fuze Data, Reporting, and/or Analytics Services   ? Operational
SSO, Identity & Login Services   ? Operational
External Amazon Webservices ? Operational
AWS s3-ap-northeast-1   Operational
AWS s3-us-west-2   Operational
AWS s3-us-west-1   Operational
AWS sns-us-east-1   Operational
AWS sns-sa-east-1   Operational
AWS s3-eu-west-1   Operational
AWS s3-eu-central-1   Operational
AWS s3-ap-southeast-2   Operational
AWS s3-ap-southeast-1   Operational
AWS cloudFront   Operational
AWS ec2-eu-central-1   Operational
AWS ec2-eu-west-1   Operational
AWS ec2-sa-east-1   Operational
AWS ec2-us-east-1   Operational
AWS ec2-us-west-1   Operational
AWS elasticache-us-east-1   Operational
AWS elb-ap-southeast-1   Operational
AWS elb-ap-southeast-2   Operational
AWS elb-eu-central-1   Operational
AWS elb-eu-west-1   Operational
AWS elb-sa-east-1   Operational
AWS elb-us-east-1   Operational
AWS elb-us-west-1   Operational
AWS rds-ap-southeast-1   Operational
AWS rds-ap-southeast-2   Operational
AWS rds-eu-central-1   Operational
AWS rds-sa-east-1   Operational
AWS rds-us-east-1   Operational
AWS rds-us-west-1   Operational
AWS rds-us-west-2   Operational
AWS route53   Operational
AWS s3-sa-east-1   Operational
AWS s3-us-standard   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
What are we doing?
Fuze is replacing our core switches that are used for redundancy located in our Boston Data Center.

Who is affected?
Low potential for voice service impact for customers hosted on our Boston Data Center.

When are we doing this?
Start: Saturday, February 24, 18:00 ET
End: Sunday, February 25, 02:00 ET

What will you experience during the work?
The potential for impact is if there is an issue on the main switch at the time of this maintenance. There will be a lack of redundancy while we work on the backup switch. There is no planned impact to voice services. An incident notification will be posted if an issue were to occur.

What do you need to do?
No action is required.

What happens if it doesn't go as planned?
We will put back in place the old redundant switch.

Who should you contact with questions?
If you have any questions, please reach out to our Customer Support team at
U.S. Toll Free +1 866 379 9442
United States +1 617.603.2299
Australia +61 2 8607 8029
France +33 97 518 6686
Germany +49 32 22 109 6038
Greece +30 211 198 3039
Ireland +353 76 888 7202
Israel +972 3 763 0658
Italy +39 02 94 75 2581
Japan +81 34 589 4674
Netherlands +31 20 241 0144
United Kingdom +44 330 808 0131
or visit our support page at fuzecommunity.force.com/support.
Posted on Feb 19, 11:38 EST
Past Incidents
Feb 20, 2018
Resolved - Our carrier has resolved the issue. We expect that all services are functioning normally. A postmortem will be posted shortly, and you will be notified.

Again, we apologize for any inconvenience caused and thank you for your patience while we worked to resolve this issue.
Feb 20, 11:33 EST
Monitoring - Our Carrier has resolved the issue, all services should function normally. We will monitor this event for the next 30 minutes before setting the status to "resolved." If you continue to experience issues, please contact support via the Community, or by emailing support@fuze.com. To ensure the quickest feedback, please make reference to incident 2774.

We apologize for any inconvenience caused and thank you for your patience while we worked to resolve this issue.
Feb 20, 09:24 EST
Identified - One of our carrier is investigating a partial network outage in Germany that might impact some of our German DIDs. They are working to resolve it as quickly as they can. You will receive an update when the issue has been resolved.

We apologize for any inconvenience this may have caused and we appreciate for your patience.
Feb 20, 06:44 EST
Feb 19, 2018

No incidents reported.

Feb 18, 2018

No incidents reported.

Feb 17, 2018

No incidents reported.

Feb 16, 2018

No incidents reported.

Feb 15, 2018

No incidents reported.

Feb 14, 2018
Resolved - All missing queue calls have now been restored. If you continue to experience issues, please contact support via the Community, or by emailing support@fuze.com. To ensure the quickest feedback, please make reference to incident 1400.

We apologize for any inconvenience caused and thank you for your patience while we worked to resolve this issue.
Feb 14, 09:49 EST
Monitoring - We have resolved the issue, and expect that services are functioning normally. We will monitor this event for the next 30 minutes before setting the status to "resolved." All missing queue calls have now been restored. If you continue to experience issues, please contact support via the Community, or by emailing support@fuze.com. To ensure the quickest feedback, please make reference to incident 1400.

We apologize for any inconvenience caused and thank you for your patience while we worked to resolve this issue.
Feb 14, 08:49 EST
Identified - Data for a subset of queue calls between Sunday 2/11 3pm and today may not be available via Fuze Data at this time. We have identified the issue, and are currently working to backfill the missing data.

We apologize for any inconvenience this may have caused and we appreciate your patience.
Feb 13, 14:27 EST
Feb 12, 2018

No incidents reported.

Feb 11, 2018

No incidents reported.

Feb 10, 2018

No incidents reported.

Feb 9, 2018
Resolved - We have worked with our third party provider to resolve the issue, and expect that all services are functioning normally.

Again, we apologize for any inconvenience caused and thank you for your patience while we worked to resolve this issue.
Feb 9, 16:04 EST
Monitoring - Our third party partner has resolved the issue, and expect that all services are functioning normally. We will monitor this event for the next 30 minutes before setting the status to "resolved." If you continue to experience issues, please contact support via the Community, or by emailing support@fuze.com.

We apologize for any inconvenience caused and thank you for your patience while we worked to resolve this issue.
Feb 9, 15:26 EST
Investigating - We are investigating an issue with one of our third party network providers. This may affect voice services for a subset of customers in the northeastern United States.
Feb 9, 14:19 EST
Feb 8, 2018

No incidents reported.

Feb 7, 2018

No incidents reported.