All Systems Operational

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Welcome to Fuze's home for live information on system and service statuses. Here you'll find live data on system performance. If there are any interruptions in service, a note will be posted here. We encourage you to also subscribe to the components that make the most sense for your business.

Voice Services - North America ? Operational
Ashburn, VA Operational
Boston, MA Operational
San Francisco, CA Operational
San Jose, CA Operational
Voice Services - Latin America ? Operational
São Paulo, BR Operational
Voice Services - Europe ? Operational
Frankfurt, DE Operational
London, UK Operational
Voice Services - Asia/Pacific ? Operational
Hong Kong, HK Operational
Sydney, AU Operational
Singapore, SG Operational
Voice Services - Africa ? Operational
Johannesburg, ZA Operational
Contact Center Services - North America ? Operational
Ashburn, VA Operational
Boston, MA Operational
San Francisco, CA Operational
San Jose, CA Operational
Contact Center Services - Latin America ? Operational
São Paulo, BR Operational
Contact Center Services - Europe ? Operational
Frankfurt, DE Operational
London, UK Operational
Contact Center Services - Asia/Pacific ? Operational
Hong Kong, HK Operational
Sydney, AU Operational
Singapore, SG Operational
Contact Center Services - Africa ? Operational
Johannesburg, ZA Operational
Messaging Services - North America ? Operational
Ashburn, VA Operational
Boston, MA Operational
San Francisco, CA Operational
San Jose, CA Operational
Messaging Services - Latin America ? Operational
São Paulo, BR Operational
Messaging Services - Europe ? Operational
London, UK Operational
Frankfurt, DE Operational
Messaging Services - Asia/Pacific ? Operational
Sydney, AU Operational
Hong Kong, HK Operational
Singapore, SG Operational
Messaging Services - Africa ? Operational
Johannesburg, ZA Operational
Fuze Meetings - Global ? Operational
Ashburn, VA Operational
Frankfurt, DE Operational
San Jose, CA Operational
Singapore, SG Operational
Sydney, AU Operational
Fax to Email - Global ? Operational
e-Fax Services Operational
Orcafax Services Operational
Admin Services - Global ? Operational
Fuze Hub ? Operational
Fuze Portal ? Operational
Fuze Help Center ? Operational
Fuze Data, Reporting, and/or Discover Services ? Operational
Device Provisioning Services ? Operational
Integrations - Global ? Operational
Fuze for Salesforce ? Operational
Fuze Connect ? Operational
Call Recording API ? Operational
Fuze Data API ? Operational
Hub API ? Operational
SCIM ? Operational
Fuze for Chrome ? Operational
Fuze for Firefox ? Operational
Fuze for Edge ? Operational
Fuze for Outlook ? Operational
Fuze for Office 365 ? Operational
Fuze for Slack ? Operational
Login Services - Global ? Operational
Warden ? Operational
SSO ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Sydney Point of Presence Maintenance - Saturday, October 24th 22:00 AEDT (GMT+11) to Sunday, October 25th 01:00 AEDT (GMT+11) Oct 24, 07:00-10:00 EDT
What are we doing?
Fuze is upgrading various network components in the Sydney Point of Presence (PoP) as part of our ongoing global network upgrades to optimize service.

Who is affected?
Customers who are homed in the Sydney Data Center.

When are we doing this?
Start: Saturday, October 24th 22:00 AEDT (GMT+11)
End: Sunday, October 25th 01:00 AEDT (GMT+11)

What will you experience during the work?
Users may experience interruptions of up to 2 minutes to Fuze services during this 3-hour window while the new configuration is being applied.

What do you need to do?
If you experience any issues with Fuze services during this time we recommend waiting up to 2 minutes and trying again.

What happens if it doesn't go as planned?
Maintenance will be reverted.

Who should you contact with questions?
Please reach out to us; we would be happy to talk to you!

U.S. Toll Free +1 866 379 9442
United States +1 617 603 2299
Australia +61 2 8607 8029
France +33 97 518 6686
Germany +49 32 22 109 6038
Greece +30 211 198 3039
Ireland +353 76 888 7202
Israel +972 3 763 0658
Italy +39 02 94 75 2581
Japan +81 34 589 4674
Netherlands +31 20 241 0144
United Kingdom +44 330 808 0131
or visit our support page at fuzecommunity.force.com/support
Posted on Oct 21, 10:34 EDT
Past Incidents
Oct 23, 2020

No incidents reported today.

Oct 22, 2020

No incidents reported.

Oct 21, 2020

No incidents reported.

Oct 20, 2020

No incidents reported.

Oct 19, 2020
Access to Portal and Hub
Resolved - We have resolved the issue, and expect that all services are functioning normally.
Oct 19, 14:26 EDT
Monitoring - We have resolved the issue, and expect that all services are functioning normally. We will monitor this event for the next 30 minutes before setting the status to "resolved." If you continue to experience issues, please contact support via the Community and make reference to incident 4405.
Oct 19, 13:37 EDT
Investigating - Admin users may be unable to access the Fuze Portal and Fuze Hub at this time. We are working diligently to identify the issue and will provide regular updates until the issue has been resolved. We apologize for any inconvenience caused and appreciate your patience.
Oct 19, 13:13 EDT
Fuze Voice calling problems
Resolved - The incident affecting external calling from earlier today has now been resolved, and voice services have been fully resumed.
Oct 19, 07:54 EDT
Update - We are continuing to monitor for any further issues.
Oct 19, 07:14 EDT
Monitoring - The voice problems earlier have now been resolved.
Fuze will continue to monitor the status of the platform for the next 30 minutes.
Oct 19, 07:14 EDT
Identified - The problem earlier has been identified, and services are currently being restored.
Customers are already having successful external calls now.
We expect the full service to be restored in the next few minutes.
Oct 19, 07:12 EDT
Update - Customers a reporting problems with voice calling, unable to make or receive external calls.
We are working on a resolution, and will provide an update here in the next few minutes.
Oct 19, 07:01 EDT
Investigating - We have received reports of customers unable to make or receive calls.
We are investigating now and a further update will be provided in the next few minutes.
Oct 19, 06:43 EDT
Oct 18, 2020
Title: Ashburn Point of Presence Maintenance - Saturday, October 17th 22:00 EDT (GMT-4) to Sunday, October 18th 01:00 EDT (GMT-4)
Completed - The scheduled maintenance has been completed.
Oct 18, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 22:00 EDT
Scheduled - What are we doing?
Fuze is upgrading various network components in the Ashburn Point of Presence (PoP) as part of our ongoing global network upgrades to optimize service.

Who is affected?
Customers who are homed in the Ashburn Data Center.

When are we doing this?
Start: Saturday, October 17th 22:00 EDT (GMT-4)
End: Sunday, October 18th 01:00 EDT (GMT-4)

What will you experience during the work?
Users may experience interruptions of up to 2 minutes to Fuze services during this 3-hour window while the new configuration is being applied.

What do you need to do?
If you experience any issues with Fuze services during this time we recommend waiting up to 2 minutes and trying again.

What happens if it doesn't go as planned?
Maintenance will be reverted.

Who should you contact with questions?
Please reach out to us; we would be happy to talk to you!

U.S. Toll Free +1 866 379 9442
United States +1 617.603.2299
Australia +61 2 8607 8029
France +33 97 518 6686
Germany +49 32 22 109 6038
Greece +30 211 198 3039
Ireland +353 76 888 7202
Israel +972 3 763 0658
Italy +39 02 94 75 2581
Japan +81 34 589 4674
Netherlands +31 20 241 0144
United Kingdom +44 330 808 0131

or visit our support page at fuzecommunity.force.com/support
Oct 13, 12:51 EDT
Oct 17, 2020
Oct 16, 2020

No incidents reported.

Oct 15, 2020

No incidents reported.

Oct 14, 2020

No incidents reported.

Oct 13, 2020

No incidents reported.

Oct 12, 2020

No incidents reported.

Oct 11, 2020

No incidents reported.

Oct 10, 2020
London Point of Presence Maintenance - Saturday, October 10th 22:00 BST (GMT+1) to Sunday, October 11th 01:00 BST (GMT+1)
Completed - The scheduled maintenance has been completed.
Oct 10, 20:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 17:00 EDT
Scheduled - What are we doing?
Fuze is upgrading various network components in the London Point of Presence (PoP) as part of our ongoing global network upgrades to optimize service.

Who is affected?
Customers who are homed in the London Data Center.

When are we doing this?
Start: Saturday, October 10th 22:00 BST (GMT+1)
End: Sunday, October 11th 01:00 BST (GMT+1)

What will you experience during the work?
Users may experience interruptions of up to 2 minutes to Fuze services during this 3-hour window while the new configuration is being applied.

What do you need to do?
If you experience any issues with Fuze services during this time we recommend waiting up to 2 minutes and trying again.

What happens if it doesn't go as planned?
Maintenance will be reverted.

Who should you contact with questions?
Please reach out to us; we would be happy to talk to you!

U.S. Toll Free +1 866 379 9442
United States +1 617.603.2299
Australia +61 2 8607 8029
France +33 97 518 6686
Germany +49 32 22 109 6038
Greece +30 211 198 3039
Ireland +353 76 888 7202
Israel +972 3 763 0658
Italy +39 02 94 75 2581
Japan +81 34 589 4674
Netherlands +31 20 241 0144
United Kingdom +44 330 808 0131

or visit our support page at fuzecommunity.force.com/support
Oct 5, 12:57 EDT
Oct 9, 2020

No incidents reported.

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