All Systems Operational

About This Site

Welcome to Fuze's home for live information on system and service statuses. Here you'll find live data on system performance. If there are any interruptions in service, a note will be posted here. We encourage you to also subscribe to the components that make the most sense for your business.

Voice Services - North America ? Operational
Ashburn, VA Operational
Boston, MA Operational
San Francisco, CA Operational
San Jose, CA Operational
Voice Services - Latin America ? Operational
São Paulo, BR Operational
Voice Services - Europe ? Operational
Frankfurt, DE Operational
London, UK Operational
Voice Services - Asia/Pacific ? Operational
Hong Kong, HK Operational
Sydney, AU Operational
Singapore, SG Operational
Voice Services - Africa ? Operational
Johannesburg, ZA Operational
Contact Center Services - North America ? Operational
Ashburn, VA Operational
Boston, MA Operational
San Francisco, CA Operational
San Jose, CA Operational
Contact Center Services - Latin America ? Operational
São Paulo, BR Operational
Contact Center Services - Europe ? Operational
Frankfurt, DE Operational
London, UK Operational
Contact Center Services - Asia/Pacific ? Operational
Hong Kong, HK Operational
Sydney, AU Operational
Singapore, SG Operational
Contact Center Services - Africa ? Operational
Johannesburg, ZA Operational
Messaging Services - North America ? Operational
Ashburn, VA Operational
Boston, MA Operational
San Francisco, CA Operational
San Jose, CA Operational
Messaging Services - Latin America ? Operational
São Paulo, BR Operational
Messaging Services - Europe ? Operational
London, UK Operational
Frankfurt, DE Operational
Messaging Services - Asia/Pacific ? Operational
Sydney, AU Operational
Hong Kong, HK Operational
Singapore, SG Operational
Messaging Services - Africa ? Operational
Johannesburg, ZA Operational
Fuze Meetings - Global ? Operational
Ashburn, VA Operational
Frankfurt, DE Operational
San Jose, CA Operational
Singapore, SG Operational
Sydney, AU Operational
Fax to Email - Global ? Operational
e-Fax Services Operational
Orcafax Services Operational
Admin Services - Global ? Operational
Fuze Hub ? Operational
Fuze Portal ? Operational
Fuze Help Center ? Operational
Fuze Data, Reporting, and/or Discover Services ? Operational
Device Provisioning Services ? Operational
Integrations - Global ? Operational
Fuze for Salesforce ? Operational
Fuze Connect ? Operational
Call Recording API ? Operational
Fuze Data API ? Operational
Hub API ? Operational
SCIM ? Operational
Fuze for Chrome ? Operational
Fuze for Firefox ? Operational
Fuze for Edge ? Operational
Fuze for Outlook ? Operational
Fuze for Office 365 ? Operational
Fuze for Slack ? Operational
Login Services - Global ? Operational
Warden ? Operational
SSO ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 16, 2020
Completed - The scheduled maintenance has been completed.
Feb 16, 02:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 15, 23:00 EST
Scheduled - What are we doing?
Fuze is upgrading various network components in the San Jose Point of Presence (PoP) as part of our ongoing global network upgrades to optimize service.

Who is affected?
Customers who are homed to the San Jose Data Center.

When are we doing this?
Start: Saturday, Feb 15th, 23:00 EST
End: Saturday, Feb 16th, 02:00 EST

What will you experience during the work?
You may experience brief interruptions of service (up to 30 seconds each time) throughout this 3-hour window while the new configuration is being applied.

What do you need to do?
If you experience any issues with Fuze Meetings or Voice services during this time we recommend waiting up to 30 seconds and trying again.

What happens if it doesn't go as planned?
Maintenance will be reverted.

Who should you contact with questions?
Please reach out to us; we would be happy to talk to you!

U.S. Toll Free +1 866 379 9442
United States +1 617.603.2299
Australia +61 2 8607 8029
France +33 97 518 6686
Germany +49 32 22 109 6038
Greece +30 211 198 3039
Ireland +353 76 888 7202
Israel +972 3 763 0658
Italy +39 02 94 75 2581
Japan +81 34 589 4674
Netherlands +31 20 241 0144
United Kingdom +44 330 808 0131

or visit our support page at fuzecommunity.force.com/support.
Feb 10, 14:34 EST
Completed - The scheduled maintenance has been completed.
Feb 16, 00:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 15, 22:00 EST
Scheduled - What are we doing?
Fuze is upgrading various components within our back end infrastructure across the North American region.

Who is affected?
North America customers who are attempting to use the Portal, device provisioning, SMS, or voice services during the specified window.

When are we doing this?
Start: Saturday, February 15th 22:00 EST
End: Saturday, February 15th 24:00 EST

What will you experience during the work?
You may experience brief interruptions of service with the Portal, device provisioning, SMS, or voice services (up to 5 minutes each time) throughout this 2 hour window.

What do you need to do?
If you experience any issues with the Portal, device provisioning, SMS, or voice services during this time we recommend waiting up to 5 minutes and trying again.

What happens if it doesn't go as planned?
Maintenance will be reverted.

Who should you contact with questions?
Please reach out to us; we would be happy to talk to you!

U.S. Toll Free +1 866 379 9442
United States +1 617.603.2299
Australia +61 2 8607 8029
France +33 97 518 6686
Germany +49 32 22 109 6038
Greece +30 211 198 3039
Ireland +353 76 888 7202
Israel +972 3 763 0658
Italy +39 02 94 75 2581
Japan +81 34 589 4674
Netherlands +31 20 241 0144
United Kingdom +44 330 808 0131

or visit our support page at fuzecommunity.force.com/support.
Feb 10, 11:55 EST
Feb 14, 2020

No incidents reported.

Feb 13, 2020
Resolved - We have resolved the issue, and expect that all services are functioning normally.

Again, we apologize for any inconvenience caused and thank you for your patience while we worked to resolve this issue.
Feb 13, 14:23 EST
Monitoring - We have resolved the issue, and expect that all services are functioning normally. We will monitor this event for the next 30 minutes before setting the status to "resolved." If you continue to experience issues, please contact support via the Community. To ensure the quickest feedback, please make reference to incident 3783.

We apologize for any inconvenience caused and thank you for your patience while we worked to resolve this issue.
Feb 13, 13:33 EST
Identified - We have identified a potential cause, and we are actively working to resolve it as quickly as we can. You will receive an update when the issue has been resolved.

We apologize for any inconvenience this may have caused and we appreciate your patience.
Feb 13, 11:34 EST
Update - We are continuing to investigate reports of issues joining and sharing in meetings. We are working diligently to identify the issue and will provide regular updates until the issue has been resolved. We apologize for any inconvenience caused and appreciate your patience.
Feb 13, 10:40 EST
Investigating - We are investigating reports of issues joining and sharing in meetings. We are working diligently to identify the issue and will provide regular updates until the issue has been resolved. We apologize for any inconvenience caused and appreciate your patience.
Feb 13, 10:29 EST
Feb 12, 2020

No incidents reported.

Feb 11, 2020

No incidents reported.

Feb 10, 2020

No incidents reported.

Feb 9, 2020
Completed - The scheduled maintenance has been completed.
Feb 9, 02:45 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 9, 00:45 EST
Scheduled - What are we doing?
Fuze is upgrading various network components in the San Jose Point of Presence (PoP) as part of our ongoing global network upgrades to optimize service.

Who is affected?
Customers who are homed to the San Jose Data Center.

When are we doing this?
Start: Saturday, Feb 9th, 00:45 EST
End: Sunday, Feb 9th, 02:45 EST

What will you experience during the work?
You may experience brief interruptions of service (up to 40 seconds each time) throughout this 2-hour window while the new configuration is being applied.

What do you need to do?
If you experience any issues with Fuze Meetings or Voice services during this time we recommend waiting up to 40 seconds and trying again.

What happens if it doesn't go as planned?
Maintenance will be reverted.

Who should you contact with questions?
Please reach out to us; we would be happy to talk to you!

U.S. Toll Free +1 866 379 9442
United States +1 617.603.2299
Australia +61 2 8607 8029
France +33 97 518 6686
Germany +49 32 22 109 6038
Greece +30 211 198 3039
Ireland +353 76 888 7202
Israel +972 3 763 0658
Italy +39 02 94 75 2581
Japan +81 34 589 4674
Netherlands +31 20 241 0144
United Kingdom +44 330 808 0131

or visit our support page at fuzecommunity.force.com/support.
Feb 3, 15:44 EST
Completed - The scheduled maintenance has been completed.
Feb 9, 01:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 8, 22:00 EST
Scheduled - What are we doing?
Fuze is upgrading various components within our back end infrastructure across the North American region.

Who is affected?
North America customers who are attempting to use the Portal, device provisioning, SMS, or voice services during the specified window.

When are we doing this?
Start: Saturday, February 8th 22:00 EST
End: Sunday, February 9th 01:00 EST

What will you experience during the work?
You may experience brief interruptions of service with the Portal, device provisioning, SMS, or voice services (up to 5 minutes each time) throughout this 3 hour window.

What do you need to do?
If you experience any issues with the Portal, device provisioning, SMS, or voice services during this time we recommend waiting up to 5 minutes and trying again.

What happens if it doesn't go as planned?
Maintenance will be reverted.

Who should you contact with questions?
Please reach out to us; we would be happy to talk to you!

U.S. Toll Free +1 866 379 9442
United States +1 617.603.2299
Australia +61 2 8607 8029
France +33 97 518 6686
Germany +49 32 22 109 6038
Greece +30 211 198 3039
Ireland +353 76 888 7202
Israel +972 3 763 0658
Italy +39 02 94 75 2581
Japan +81 34 589 4674
Netherlands +31 20 241 0144
United Kingdom +44 330 808 0131

or visit our support page at fuzecommunity.force.com/support.
Feb 3, 09:49 EST
Feb 8, 2020
Completed - The scheduled maintenance has been completed.
Feb 8, 11:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 8, 09:00 EST
Scheduled - What are we doing?
Fuze is upgrading various network components in the Singapore Point of Presence (PoP) as part of our ongoing global network upgrades to optimize service.

Who is affected?
Customers who are homed to the Singapore Data Center.

When are we doing this?
Start: Saturday, Feb 8th 22:00 SGT (GMT +8)
End: Sunday, Feb 9th 00:00 SGT (GMT+8)

What will you experience during the work?
You may experience brief interruptions of service (up to 40 seconds each time) throughout this 2-hour window while the new configuration is being applied.

What do you need to do?
If you experience any issues with Fuze Voice services during this time we recommend waiting up to 60 seconds and trying again.

What happens if it doesn't go as planned?
Maintenance will be reverted.

Who should you contact with questions?
Please reach out to us; we would be happy to talk to you!

U.S. Toll Free +1 866 379 9442
United States +1 617.603.2299
Australia +61 2 8607 8029
France +33 97 518 6686
Germany +49 32 22 109 6038
Greece +30 211 198 3039
Ireland +353 76 888 7202
Israel +972 3 763 0658
Italy +39 02 94 75 2581
Japan +81 34 589 4674
Netherlands +31 20 241 0144
United Kingdom +44 330 808 0131

or visit our support page at fuzecommunity.force.com/support.
Feb 3, 15:40 EST
Feb 7, 2020

No incidents reported.

Feb 6, 2020

No incidents reported.

Feb 5, 2020

No incidents reported.

Feb 4, 2020

No incidents reported.

Feb 3, 2020
Resolved - The Hub remains up and stable. We consider this issue resolved and there will be no further updates
Feb 3, 17:52 EST
Monitoring - We have restored the Hub to service and will monitor for stability. We apologize for any inconvenience.
Feb 3, 16:32 EST
Investigating - Fuze Hub is currently unreachable. This will impact all Fuze Hub users. Rest assured, we are working diligently to identify the issue and will provide regular updates until the issue has been resolved. We apologize for any inconvenience this may cause and thank you for your patience.
Feb 3, 16:21 EST
Feb 2, 2020
Completed - The scheduled maintenance has been completed.
Feb 2, 01:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 1, 22:00 EST
Scheduled - What are we doing?
Fuze is upgrading various components within our back end infrastructure across the EMEA region.

Who is affected?
EMEA customers who are attempting to use the Portal, device provisioning, SMS, or voice services during the specified window.

When are we doing this?
Start: Saturday, February 1st 22:00 EST
End: Sunday, February 2nd 01:00 EST

What will you experience during the work?
You may experience brief interruptions of service with the Portal, device provisioning, SMS, or voice services (up to 5 minutes each time) throughout this 3 hour window.

What do you need to do?
If you experience any issues with the Portal, device provisioning, SMS, or voice services during this time we recommend waiting up to 5 minutes and trying again.

What happens if it doesn't go as planned?
Maintenance will be reverted.

Who should you contact with questions?
Please reach out to us; we would be happy to talk to you!

U.S. Toll Free +1 866 379 9442
United States +1 617.603.2299
Australia +61 2 8607 8029
France +33 97 518 6686
Germany +49 32 22 109 6038
Greece +30 211 198 3039
Ireland +353 76 888 7202
Israel +972 3 763 0658
Italy +39 02 94 75 2581
Japan +81 34 589 4674
Netherlands +31 20 241 0144
United Kingdom +44 330 808 0131

or visit our support page at fuzecommunity.force.com/support.
Jan 27, 15:42 EST
Completed - The scheduled maintenance has been completed.
Feb 2, 00:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 1, 22:00 EST
Scheduled - What are we doing?
Fuze is upgrading various network components in our Hong Kong PoP as part of our ongoing global network upgrades to optimize service.

Who is affected?
Customers who are homed in the Hong Kong PoP.

When are we doing this?
Start: Saturday, February 1st 22:00 EST
End: Saturday, February 1st 24:00 EST

What will you experience during the work?
You may experience brief interruptions of service (up to 60 seconds each time) throughout this 2 hour window.

What do you need to do?
If you experience any issues with Fuze Meetings or Voice services during this time we recommend waiting up to 60 seconds and trying again.

What happens if it doesn't go as planned?
Maintenance will be reverted.

Who should you contact with questions?
Please reach out to us; we would be happy to talk to you!

U.S. Toll Free +1 866 379 9442
United States +1 617.603.2299
Australia +61 2 8607 8029
France +33 97 518 6686
Germany +49 32 22 109 6038
Greece +30 211 198 3039
Ireland +353 76 888 7202
Israel +972 3 763 0658
Italy +39 02 94 75 2581
Japan +81 34 589 4674
Netherlands +31 20 241 0144
United Kingdom +44 330 808 0131

or visit our support page at fuzecommunity.force.com/support.
Jan 27, 16:29 EST