All Systems Operational

About This Site

Welcome to Fuze's home for live information on system and service statuses. Here you'll find live data on system performance. If there are any interruptions in service, a note will be posted here. We encourage you to also subscribe to the components that make the most sense for your business.

Voice Services - North America ? Operational
Boston   Operational
San Francisco   Operational
Voice Services - Latin America ? Operational
Brazil   Operational
Voice Services - Europe ? Operational
Frankfurt   Operational
London   Operational
Voice Services - Asia/Pacific ? Operational
Hong Kong   Operational
Sydney   Operational
Singapore   Operational
East Asia   Operational
Contact Center Services - North America ? Operational
Boston   Operational
San Francisco   Operational
Contact Center Services - Latin America ? Operational
Brazil   Operational
Contact Center Services - Europe ? Operational
Frankfurt   Operational
London   Operational
Contact Center Services - Asia/Pacific ? Operational
Hong Kong   Operational
Sydney   Operational
Singapore   Operational
East Asia   Operational
Messaging Services - North America ? Operational
Boston   Operational
San Francisco   Operational
Messaging Services - Latin America ? Operational
Brazil   Operational
Messaging Services - Europe ? Operational
London   Operational
Frankfurt   Operational
Messaging Services - Asia/Pacific ? Operational
Sydney   Operational
Hong Kong   Operational
Singapore   Operational
East Asia   Operational
Fuze Meetings - Global ? Operational
Fuze Meetings Services   Operational
Fax to Email - Global ? Operational
e-Fax Services   Operational
Admin Services - Global ? Operational
The Hub & Fuze Portal   ? Operational
Fuze Data, Reporting, and/or Analytics Services   ? Operational
SSO, Identity & Login Services   ? Operational
External Amazon Webservices ? Operational
AWS s3-ap-northeast-1   Operational
AWS s3-us-west-2   Operational
AWS s3-us-west-1   Operational
AWS sns-us-east-1   Operational
AWS sns-sa-east-1   Operational
AWS s3-eu-west-1   Operational
AWS s3-eu-central-1   Operational
AWS s3-ap-southeast-2   Operational
AWS s3-ap-southeast-1   Operational
AWS cloudFront   Operational
AWS ec2-eu-central-1   Operational
AWS ec2-eu-west-1   Operational
AWS ec2-sa-east-1   Operational
AWS ec2-us-east-1   Operational
AWS ec2-us-west-1   Operational
AWS elasticache-us-east-1   Operational
AWS elb-ap-southeast-1   Operational
AWS elb-ap-southeast-2   Operational
AWS elb-eu-central-1   Operational
AWS elb-eu-west-1   Operational
AWS elb-sa-east-1   Operational
AWS elb-us-east-1   Operational
AWS elb-us-west-1   Operational
AWS rds-ap-southeast-1   Operational
AWS rds-ap-southeast-2   Operational
AWS rds-eu-central-1   Operational
AWS rds-sa-east-1   Operational
AWS rds-us-east-1   Operational
AWS rds-us-west-1   Operational
AWS rds-us-west-2   Operational
AWS route53   Operational
AWS s3-sa-east-1   Operational
AWS s3-us-standard   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
What are we doing?
Fuze is upgrading the hardware on our London Data Center MPLS Router. This is part of our ongoing global network upgrades.

Who is affected?
Customers who connect to Fuze privately whose primary services are hosted on the London Data Center.

When are we doing this?
Start: Saturday, December 15th 22:00 GMT
End: Sunday, December 16th 01:00 GMT

What will you experience during the work?
You may experience a short interruption of voice service (up to 60 seconds) while failing over to the secondary Frankfurt data center at the start of this maintenance. If failover is not configured users will be down during this window.

What do you need to do?
Fuze recommends customers connected privately to our London Data Center ensure they have a failover setup to our Frankfurt data center prior to this maintenance. For more information see our “Fuze Services Requirements Guide” here:

https://fuzecommunity.force.com/support/s/article/Fuze-Voice-TCP-UDP-Ports-Guide

What happens if it doesn't go as planned?
Maintenance will be reverted.

Who should you contact with questions?
Please reach out to us; we would be happy to talk to you!

U.S. Toll Free +1 866 379 9442
United States +1 617.603.2299
Australia +61 2 8607 8029
France +33 97 518 6686
Germany +49 32 22 109 6038
Greece +30 211 198 3039
Ireland +353 76 888 7202
Israel +972 3 763 0658
Italy +39 02 94 75 2581
Japan +81 34 589 4674
Netherlands +31 20 241 0144
United Kingdom +44 330 808 0131

or visit our support page at fuzecommunity.force.com/support.
Posted on Dec 12, 11:48 EST
What are we doing?
Fuze will be conducting necessary upgrades of our network services in the Ashburn Data Center. This maintenance will focus on upgrading the operating systems of critical hardware components within our Ashburn Center. This is done to stay current with any bug fixes and/or security patches distributed by the manufacturer.

Who is affected?
Customers using Fuze Meetings.

When are we doing this?
Start: Saturday, December 15th 22:00 ET
End: Saturday, December 15th 24:00 ET

What will you experience during the work?
Customers may experience a short (up to 60 seconds) interruption of Fuze meetings service. This may include dropping a video stream or being unable to make new meetings. No other Fuze services will be impacted. If you do encounter degradation in service, please wait 60 seconds and try your session again.

What do you need to do?
If you experience any issues with Fuze Meetings during this time, we recommend waiting up to 60 seconds and trying again.

What happens if it doesn't go as planned?
Maintenance will be reverted.

What to do if you have questions or problems?
Please reach out to us; we would be happy to talk to you!

Our Customer Support team can be reached at
U.S. Toll Free +1 866 379 9442
United States +1 617.603.2299
Australia +61 2 8607 8029
France +33 97 518 6686
Germany +49 32 22 109 6038
Greece +30 211 198 3039
Ireland +353 76 888 7202
Israel +972 3 763 0658
Italy +39 02 94 75 2581
Japan +81 34 589 4674
Netherlands +31 20 241 0144
United Kingdom +44 330 808 0131

or visit our support page at fuzecommunity.force.com/support.
Posted on Dec 12, 12:02 EST
Past Incidents
Dec 14, 2018

No incidents reported today.

Dec 13, 2018

No incidents reported.

Dec 12, 2018
Resolved - This incident has been resolved.
Dec 12, 01:59 EST
Identified - We have identified the cause affecting access to Fuze Hub. It was due to connectivity issue between HUB proxy and HUB backend , which resulted to Hub URL being inaccessible at the time. Our team have taken necessary steps and, access to Fuze HUB has been restored. Again, we apologize for any inconvenience this may have caused and thank you for your continued patience
Dec 12, 01:12 EST
Investigating - We have identified an issue while logging in to Fuze Hub, where it's showing "504 Gateway Time-out" message. We are actively working to resolve it as quickly as we can. There is no estimated time to resolution at the moment, however we will provide status updates as they become available, and until the issue has been resolved. We apologize for any inconvenience.
Dec 11, 23:44 EST
Dec 10, 2018

No incidents reported.

Dec 9, 2018

No incidents reported.

Dec 8, 2018

No incidents reported.

Dec 7, 2018

No incidents reported.

Dec 6, 2018

No incidents reported.

Dec 5, 2018

No incidents reported.

Dec 4, 2018

No incidents reported.

Dec 3, 2018

No incidents reported.

Dec 2, 2018
Completed - The scheduled maintenance has been completed.
Dec 2, 00:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 22:00 EST
Scheduled - What are we doing?
Fuze is upgrading the software version on our Boston Data Center switches. This is part of our ongoing global network upgrades.

Who is affected?
Customers using Voice services from our Boston and Cambridge Data Centers.

When are we doing this?
Start: Saturday, December 1st 22:00 ET
End: Saturday, December 1st 24:00 ET

What will you experience during the work?
You may experience a short (up to 60 seconds) interruption of voice service. This may include dropping a current call or being unable to make new calls. No other Fuze services will be impacted.

What do you need to do?
If your call drops or if you are unable to initiate a new call, wait up to 60 seconds and try again.

What happens if it doesn't go as planned?
Maintenance will be reverted.

Who should you contact with questions?
If you have any questions, please reach out to our Customer Support team at
U.S. Toll Free +1 866 379 9442
United States +1 617.603.2299
Australia +61 2 8607 8029
France +33 97 518 6686
Germany +49 32 22 109 6038
Greece +30 211 198 3039
Ireland +353 76 888 7202
Israel +972 3 763 0658
Italy +39 02 94 75 2581
Japan +81 34 589 4674
Netherlands +31 20 241 0144
United Kingdom +44 330 808 0131

or visit our support page at fuzecommunity.force.com/support.
Nov 26, 17:05 EST
Nov 30, 2018

No incidents reported.