All Systems Operational

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Welcome to Fuze's home for live information on system and service statuses. Here you'll find live data on system performance. If there are any interruptions in service, a note will be posted here. We encourage you to also subscribe to the components that make the most sense for your business.

Voice Services - North America ? Operational
Ashburn, VA Operational
Boston, MA Operational
San Francisco, CA Operational
San Jose, CA Operational
Voice Services - Latin America ? Operational
São Paulo, BR Operational
Voice Services - Europe ? Operational
Frankfurt, DE Operational
London, UK Operational
Voice Services - Asia/Pacific ? Operational
Hong Kong, HK Operational
Sydney, AU Operational
Singapore, SG Operational
Voice Services - Africa ? Operational
Johannesburg, ZA Operational
FuzeCC Services - North America Operational
Ashburn, VA Operational
Boston, MA Operational
San Francisco, CA Operational
San Jose, CA Operational
FuzeCC Services - Latin America Operational
São Paulo, BR Operational
FuzeCC Services - Europe Operational
Frankfurt, DE Operational
London, UK Operational
FuzeCC Services - Asia/Pacific Operational
Hong Kong, HK Operational
Sydney, AU Operational
Singapore, SG Operational
FuzeCC Services - Africa Operational
Johannesburg, ZA Operational
Legacy FCC Services - North America ? Operational
Ashburn, VA Operational
Boston, MA Operational
San Francisco, CA Operational
San Jose, CA Operational
Legacy FCC Services - Latin America ? Operational
São Paulo, BR Operational
Legacy FCC Services - Europe ? Operational
Frankfurt, DE Operational
London, UK Operational
Legacy FCC Services - Asia/Pacific ? Operational
Hong Kong, HK Operational
Sydney, AU Operational
Singapore, SG Operational
Legacy FCC Services - Africa ? Operational
Johannesburg, ZA Operational
Messaging Services - North America ? Operational
Ashburn, VA Operational
Boston, MA Operational
San Francisco, CA Operational
San Jose, CA Operational
Messaging Services - Latin America ? Operational
São Paulo, BR Operational
Messaging Services - Europe ? Operational
London, UK Operational
Frankfurt, DE Operational
Messaging Services - Asia/Pacific ? Operational
Sydney, AU Operational
Hong Kong, HK Operational
Singapore, SG Operational
Messaging Services - Africa ? Operational
Johannesburg, ZA Operational
Fuze Meetings - Global ? Operational
Ashburn, VA Operational
Frankfurt, DE Operational
San Jose, CA Operational
Singapore, SG Operational
Sydney, AU Operational
Fax to Email - Global ? Operational
e-Fax Services Operational
Orcafax Services Operational
Admin Services - Global ? Operational
Fuze Hub ? Operational
Fuze Portal ? Operational
Fuze Help Center ? Operational
Fuze Data, Reporting, and/or Discover Services ? Operational
Device Provisioning Services ? Operational
Integrations - Global ? Operational
Fuze for Salesforce ? Operational
Fuze Connect ? Operational
Call Recording API ? Operational
Fuze Data API ? Operational
Hub API ? Operational
SCIM ? Operational
Fuze for Chrome ? Operational
Fuze for Firefox ? Operational
Fuze for Edge ? Operational
Fuze for Outlook ? Operational
Fuze for Office 365 ? Operational
Fuze for Slack ? Operational
Login Services - Global ? Operational
Warden ? Operational
SSO ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
North America Back-End Maintenance - Saturday, May 15th 22:00 to 23:00 EDT (UTC-4) May 15, 22:00-23:00 EDT
What are we doing?
Fuze is making various updates to our back-end infrastructure as part of our global effort to optimize service.

Who is affected?
Customers who are homed in North American Data Centers.

When are we doing this?
Start: Saturday, May 15th 22:00 EDT (GMT-4)
End: Saturday, May 15th 23:00 EDT (GMT-4)

What will you experience during the work?
Users may experience an interruption of up to one minute in duration throughout this 1-hour window while the new configuration is being applied. Services impacted include Agent Queue Functionality via Fuze Contact Center; agents will be able to use Star Codes during this time to pause, log in, log out, etc.
Users will not be able to create or retrieve faxes during this period.

What do you need to do?
If you experience any issues with Fuze services during this time we recommend waiting up to one minute and trying again.

What happens if it doesn't go as planned?
Maintenance will be reverted.

Who should you contact with questions?
Please reach out to us; we would be happy to talk to you!

U.S. Toll Free +1 866 379 9442
United States +1 617.603.2299
Australia +61 2 8607 8029
France +33 97 518 6686
Germany +49 32 22 109 6038
Greece +30 211 198 3039
Ireland +353 76 888 7202
Israel +972 3 763 0658
Italy +39 02 94 75 2581
Japan +81 34 589 4674
Netherlands +31 20 241 0144
United Kingdom +44 330 808 0131


or visit our support page at fuzecommunity.force.com/support
Posted on May 10, 17:40 EDT
Past Incidents
May 11, 2021

No incidents reported today.

May 10, 2021

No incidents reported.

May 9, 2021

No incidents reported.

May 8, 2021

No incidents reported.

May 7, 2021

No incidents reported.

May 6, 2021

No incidents reported.

May 5, 2021

No incidents reported.

May 4, 2021
Fuze Incident - Issue with Voice Calling in Desktop
Resolved - We have had no further reports of the issue and show all services functioning as expected. This incident is now closed.

If you experience any further issues related to this topic, please contact Fuze Support via the Community for assistance. To ensure the quickest feedback, please make reference to incident 4937.

Again, we apologize for any inconvenience caused and thank you for your patience while we worked to resolve this issue.
May 4, 13:32 EDT
Monitoring - We have implemented a change to resolve this issue. Time is needed for this change to propagate. We will continue to monitor the situation and will provide further updates if warranted.
May 3, 17:22 EDT
Identified - We have identified a potential cause of the issue and are actively working to resolve it as quickly as possible.

We will continue to provide updates as we have them regarding our progress. Users experiencing this issue can use Fuze Web at (https://web.fuze.com) in a supported browser while we work to resolve the problem.

Thank you for your patience while we work to get this issue resolved.
May 3, 15:38 EDT
Update - We continue to investigate the issue in order to determine the cause.

At this time, we have determined that using Fuze Web (https://web.fuze.com) is working as expected.

Thank you for your patience while we work to get this issue identified and resolved.
May 3, 13:45 EDT
Investigating - We are currently investigating reports that a subset of users are receiving a calling not available message on our desktop app platform. This may impact end-user services.

We are working diligently to identify the issue and will provide regular updates as we have them until the issue has been resolved. We apologize for any inconvenience this may cause and appreciate your patience.
May 3, 13:23 EDT
Carrier issues effecting European Calls
Resolved - This issue has now been resolved.

If you are continuing to experience issues please contact support and reference incident number INC-4939.
May 4, 06:02 EDT
Monitoring - Voxbone have now resolved the issue and we are now receiving reports of restored services. We will continue to monitor for the next half hour before closing this incident.

If you are continuing to experience issues please contact support.
May 4, 05:20 EDT
Identified - Our carrier team are currently working with Voxbone who are troubleshooting an issue affecting calls in Europe. We expect another update within the next fifteen minutes.
May 4, 05:04 EDT
Investigating - We are receiving reports of calls failing within Europe.

We suspect this is due to potential issues with an underlying carrier.

This may impact end-user services.

We are working diligently to identify the cause of the issue and will provide regular updates as we have them until the issue has been resolved. We apologise for any inconvenience this may cause and appreciate your patience.
May 4, 04:52 EDT
May 3, 2021
May 2, 2021
Border Proxy Maintenance - May 1st 22:00 EDT to 24:00 EDT (UTC-4)
Completed - The scheduled maintenance has been completed.
May 2, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 1, 22:00 EDT
Scheduled - What are we doing?
Fuze is upgrading various network components in the Ashburn, VA and San Jose, CA Points of Presence (PoP) as part of our ongoing global network upgrades to optimize service.

Who is affected?
No customer impact is expected with this maintenance. It is specific to the Ashburn, VA and San Jose, CA data centers.

When are we doing this?
Start: Saturday, May 1st 22:00 EDT (GMT-4)
End: Saturday, May 1st 24:00 EDT (GMT-4)

What will you experience during the work?
No customer impact is expected as a result of this maintenance.

What do you need to do?
If you experience any issues with Fuze services during this time we recommend waiting up to one minute and trying again.

What happens if it doesn't go as planned?
Maintenance will be reverted.

Who should you contact with questions?
Please reach out to us; we would be happy to talk to you!

U.S. Toll Free +1 866 379 9442
United States +1 617.603.2299
Australia +61 2 8607 8029
France +33 97 518 6686
Germany +49 32 22 109 6038
Greece +30 211 198 3039
Ireland +353 76 888 7202
Israel +972 3 763 0658
Italy +39 02 94 75 2581
Japan +81 34 589 4674
Netherlands +31 20 241 0144
United Kingdom +44 330 808 0131

or visit our support page at fuzecommunity.force.com/support
Apr 27, 18:04 EDT
May 1, 2021
Apr 30, 2021

No incidents reported.

Apr 29, 2021

No incidents reported.

Apr 28, 2021

No incidents reported.

Apr 27, 2021

No incidents reported.

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