Fuze Status

All Systems Operational

About This Site

Welcome to Fuze's home for live information on system and service statuses. Here you'll find live data on system performance. If there are any interruptions in service, a note will be posted here. We encourage you to also subscribe to the components that make the most sense for your business.

Voice Services - North America Operational

Ashburn, VA Operational

Boston, MA Operational

San Francisco, CA Operational

San Jose, CA Operational

Voice Services - Latin America Operational

São Paulo, BR Operational

Voice Services - Europe Operational

Frankfurt, DE Operational

London, UK Operational

Voice Services - Asia/Pacific Operational

Hong Kong, HK Operational

Sydney, AU Operational

Singapore, SG Operational

Voice Services - Africa Operational

Johannesburg, ZA Operational

Contact Center Services - North America Operational

Ashburn, VA Operational

Boston, MA Operational

San Francisco, CA Operational

San Jose, CA Operational

Contact Center Services - Latin America Operational

São Paulo, BR Operational

Contact Center Services - Europe Operational

Frankfurt, DE Operational

London, UK Operational

Contact Center Services - Asia/Pacific Operational

Hong Kong, HK Operational

Sydney, AU Operational

Singapore, SG Operational

Contact Center Services - Africa Operational

Johannesburg, ZA Operational

Messaging Services - North America Operational

Ashburn, VA Operational

Boston, MA Operational

San Francisco, CA Operational

San Jose, CA Operational

Messaging Services - Latin America Operational

São Paulo, BR Operational

Messaging Services - Europe Operational

London, UK Operational

Frankfurt, DE Operational

Messaging Services - Asia/Pacific Operational

Sydney, AU Operational

Hong Kong, HK Operational

Singapore, SG Operational

Messaging Services - Africa Operational

Johannesburg, ZA Operational

Fuze Meetings - Global Operational

Ashburn, VA Operational

Frankfurt, DE Operational

San Jose, CA Operational

Singapore, SG Operational

Sydney, AU Operational

Fax to Email - Global Operational

e-Fax Services Operational

Orcafax Services Operational

Admin Services - Global Operational

Fuze Hub Operational

Fuze Portal Operational

Fuze Help Center Operational

Fuze Data, Reporting, and/or Discover Services Operational

Device Provisioning Services Operational

Integrations - Global Operational

Fuze for Salesforce Operational

Fuze Connect Operational

Call Recording API Operational

Fuze Data API Operational

Hub API Operational

SCIM Operational

Fuze for Chrome Operational

Fuze for Firefox Operational

Fuze for Edge Operational

Fuze for Outlook Operational

Fuze for Office 365 Operational

Fuze for Slack Operational

Warden Operational

SSO Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Fuze Back End Infrastructure Maintenance - Sat, Jan 25th 22:00 EST to Sun, Jan 26th 01:00 EST (GMT-5) Jan 25, 22:00 - Jan 26, 01:00 EST

What are we doing?
Fuze is upgrading various components within our back end infrastructure across multiple regions.

Who is affected?
Any customers who are attempting to use the Portal, device provisioning, or voice services during the specified window.

When are we doing this?
Start: Saturday, January 25th 22:00 EST
End: Sunday, January 26th 01:00 EST

What will you experience during the work?
You may experience brief interruptions of service with the Portal, device provisioning, or voice services (up to 5 minutes each time) throughout this 3 hour window.

What do you need to do?
If you experience any issues with the Portal, device provisioning, or voice services during this time we recommend waiting up to 5 minutes and trying again.

What happens if it doesn't go as planned?
Maintenance will be reverted.

Who should you contact with questions?
Please reach out to us; we would be happy to talk to you!

U.S. Toll Free +1 866 379 9442
United States +1 617.603.2299
Australia +61 2 8607 8029
France +33 97 518 6686
Germany +49 32 22 109 6038
Greece +30 211 198 3039
Ireland +353 76 888 7202
Israel +972 3 763 0658
Italy +39 02 94 75 2581
Japan +81 34 589 4674
Netherlands +31 20 241 0144
United Kingdom +44 330 808 0131

or visit our support page at fuzecommunity.force.com/support.
Posted on Jan 20, 15:10 EST

Past Incidents

Jan 23, 2020

No incidents reported today.

Jan 22, 2020

No incidents reported.

Jan 21, 2020

No incidents reported.

Jan 20, 2020

No incidents reported.

Jan 19, 2020

Ashburn, VA PoP (Point of Presence) Maintenance - Sat, Jan 18th 22:00 EST to 24:00 EST (GMT-5)

Completed - The scheduled maintenance has been completed.
Jan 19, 00:01 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 22:00 EST

Scheduled - What are we doing?
Fuze is upgrading various network components in our Ashburn, VA PoP as part of our ongoing global network upgrades to optimize service.

Who is affected?
Customers who are homed in the Ashburn, VA PoP.

When are we doing this?
Start: Saturday, January 18th 22:00 EST
End: Saturday, January 18th 24:00 EST

What will you experience during the work?
You may experience brief interruptions of service (up to 60 seconds each time) throughout this 2 hour window.

What do you need to do?
If you experience any issues with Fuze Meetings or Voice services during this time we recommend waiting up to 60 seconds and trying again.

What happens if it doesn't go as planned?
Maintenance will be reverted.

Who should you contact with questions?
Please reach out to us; we would be happy to talk to you!

U.S. Toll Free +1 866 379 9442
United States +1 617.603.2299
Australia +61 2 8607 8029
France +33 97 518 6686
Germany +49 32 22 109 6038
Greece +30 211 198 3039
Ireland +353 76 888 7202
Israel +972 3 763 0658
Italy +39 02 94 75 2581
Japan +81 34 589 4674
Netherlands +31 20 241 0144
United Kingdom +44 330 808 0131

or visit our support page at fuzecommunity.force.com/support.
Jan 15, 11:32 EST

Jan 17, 2020

Fuze Meetings

Resolved - We have resolved the issue, and expect that all services are functioning normally.

Again, we apologize for any inconvenience caused and thank you for your patience while we worked to resolve this issue.
Jan 17, 09:31 EST

Monitoring - The Fuze Meetings problem from earlier this morning has now been resolved, and Meeting services are now available once again.

Some users may need to retry by clicking on the Banner message on Fuze desktop.

We will continue to closely monitor the Meetings service for the next few hours.
Jan 17, 06:47 EST

Update - We are currently going through a process of recovering the Meeting Services for our customers.
This is taking longer than we had hoped but we are working hard to restore these as soon as possible.
Jan 17, 05:52 EST

Update - We are continuing to investigate this issue.
Jan 17, 05:45 EST

Update - There are reports of customer meeting being terminated without notice.
We have identified a resolution which is currently in progress.
A further update will be provided here in next 15 minutes.

This is affecting Fuze Meetings only.
Jan 17, 05:28 EST

Investigating - We have reports of some people being kicked out of meetings.
We are investigating the cause and scope and will provide a further update here.
Jan 17, 05:19 EST

Jan 16, 2020

No incidents reported.

Jan 15, 2020

No incidents reported.

Jan 14, 2020

No incidents reported.

Jan 13, 2020

No incidents reported.

Jan 12, 2020

North America East Coast Maintenance - Sat, Jan 11th 22:00 EST to 24:00 EST (GMT-5)

Completed - The scheduled maintenance has been completed.
Jan 12, 00:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 22:00 EST

Update - We will be undergoing scheduled maintenance during this time.
Jan 7, 15:35 EST

Scheduled - UPDATE: Adjusting language to be clear this work includes all East Coast Data Centers, not just Boston.

*****

What are we doing?
Fuze is upgrading various network components in our East Coast Data Centers as part of our ongoing global network upgrades to optimize service.

Who is affected?
Customers who are homed in the East Coast of North America.

When are we doing this?
Start: Saturday, January 11th 22:00 EST (GMT-5)
End: Saturday, January 11th 24:00 EST (GMT-5)

What will you experience during the work?
You may experience brief interruptions of service (up to 60 seconds each time) throughout this 2 hour window.

What do you need to do?
If you experience any issues with Fuze Meetings or Voice services during this time we recommend waiting up to 60 seconds and trying again.

What happens if it doesn't go as planned?
Maintenance will be reverted.

Who should you contact with questions?
Please reach out to us; we would be happy to talk to you!

U.S. Toll Free +1 866 379 9442
United States +1 617.603.2299
Australia +61 2 8607 8029
France +33 97 518 6686
Germany +49 32 22 109 6038
Greece +30 211 198 3039
Ireland +353 76 888 7202
Israel +972 3 763 0658
Italy +39 02 94 75 2581
Japan +81 34 589 4674
Netherlands +31 20 241 0144
United Kingdom +44 330 808 0131

or visit our support page at fuzecommunity.force.com/support.
Jan 6, 16:50 EST

Jan 10, 2020

Partial Outage - Australian DIDs

Resolved - The issue is now resolved and we expect that all services are running normally.
Jan 10, 18:13 EST

Monitoring - Our partner carrier has resolved the issue, and expect that all services are functioning normally. We will monitor this event for the next 30 minutes before setting the status to "resolved." If you continue to experience issues, please contact support via the Community. To ensure the quickest feedback, please make reference to incident 3706

We apologize for any inconvenience caused and thank you for your patience while we worked to resolve this issue.
Jan 10, 15:56 EST

Update - We are continuing to work with our partner carrier in this region on a resolution. We will continue to update as more information becomes available.
Jan 10, 09:10 EST

Update - We are still working on resolving this issue so service can be resumed ASAP. Once the issue has been resolved, you will be alerted immediately.
Jan 10, 05:16 EST

Identified - We are currently experiencing issues with one of our carrier in Australia, which may cause inbound call failure to some of the Australian DIDs partially. We are working with them actively to resolve it as quickly as we can. You will receive an update when the issue has been resolved.
Jan 10, 02:31 EST

Jan 9, 2020

No incidents reported.