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Welcome to Fuze's home for live information on system and service statuses. Here you'll find live data on system performance. If there are any interruptions in service, a note will be posted here. We encourage you to also subscribe to the components that make the most sense for your business.

Voice Services - North America ? Operational
Ashburn, VA Operational
Boston, MA Operational
San Francisco, CA Operational
San Jose, CA Operational
Voice Services - Latin America ? Operational
São Paulo, BR Operational
Voice Services - Europe ? Operational
Frankfurt, DE Operational
London, UK Operational
Voice Services - Asia/Pacific ? Operational
Hong Kong, HK Operational
Sydney, AU Operational
Singapore, SG Operational
Voice Services - Africa ? Operational
Johannesburg, ZA Operational
Contact Center Services - North America ? Operational
Ashburn, VA Operational
Boston, MA Operational
San Francisco, CA Operational
San Jose, CA Operational
Contact Center Services - Latin America ? Operational
São Paulo, BR Operational
Contact Center Services - Europe ? Operational
Frankfurt, DE Operational
London, UK Operational
Contact Center Services - Asia/Pacific ? Operational
Hong Kong, HK Operational
Sydney, AU Operational
Singapore, SG Operational
Contact Center Services - Africa ? Operational
Johannesburg, ZA Operational
Messaging Services - North America ? Operational
Ashburn, VA Operational
Boston, MA Operational
San Francisco, CA Operational
San Jose, CA Operational
Messaging Services - Latin America ? Operational
São Paulo, BR Operational
Messaging Services - Europe ? Operational
London, UK Operational
Frankfurt, DE Operational
Messaging Services - Asia/Pacific ? Operational
Sydney, AU Operational
Hong Kong, HK Operational
Singapore, SG Operational
Messaging Services - Africa ? Operational
Johannesburg, ZA Operational
Fuze Meetings - Global ? Operational
Ashburn, VA Operational
Frankfurt, DE Operational
San Jose, CA Operational
Singapore, SG Operational
Sydney, AU Operational
Fax to Email - Global ? Operational
e-Fax Services Operational
Orcafax Services Operational
Admin Services - Global ? Operational
Fuze Hub ? Operational
Fuze Portal ? Operational
Fuze Help Center ? Operational
Fuze Data, Reporting, and/or Discover Services ? Operational
SSO, Identity & Login Services ? Operational
Device Provisioning Services ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Frankfurt Point of Presence Maintenance - October 19th 22:00 CEST (GMT +2) to October 20th 02:00 CEST (GMT+2) Oct 19, 16:00-20:00 EDT
What are we doing?
Fuze is upgrading various network components in the Frankfurt Point of Presence (PoP) as part of our ongoing global network upgrades to optimize service.

Who is affected?
Customers who are homed to the Frankfurt Data Center.

When are we doing this?
Start: Saturday, Oct 19th, 22:00 CEST
End: Sunday, Oct 20th, 02:00 CEST

What will you experience during the work?
You may experience brief interruptions of service (up to 60 seconds each time) throughout this 4-hour window while the new configuration is being applied.

What do you need to do?
If you experience any issues with Fuze Meetings or Voice services during this time we recommend waiting up to 60 seconds and trying again.

What happens if it doesn't go as planned?
Maintenance will be reverted.

Who should you contact with questions?
Please reach out to us; we would be happy to talk to you!

U.S. Toll Free +1 866 379 9442
United States +1 617.603.2299
Australia +61 2 8607 8029
France +33 97 518 6686
Germany +49 32 22 109 6038
Greece +30 211 198 3039
Ireland +353 76 888 7202
Israel +972 3 763 0658
Italy +39 02 94 75 2581
Japan +81 34 589 4674
Netherlands +31 20 241 0144
United Kingdom +44 330 808 0131

or visit our support page at fuzecommunity.force.com/support.
Posted on Oct 14, 16:52 EDT
Past Incidents
Oct 17, 2019

No incidents reported today.

Oct 16, 2019
One Way Audio
Resolved - This incident has been resolved.
Oct 16, 15:35 EDT
Monitoring - The issue is now resolved and all services should be functioning normally. We will monitor this event for the next 30 minutes before setting the status to "resolved." If you continue to experience issues, please contact support via the Community. To ensure the quickest feedback, please make reference to incident 3543.

We apologize for any inconvenience caused and thank you for your patience while we worked to resolve this issue.
Oct 16, 14:24 EDT
Investigating - We are receiving reports that some customers are experiencing one way audio on their calls. Some users may be unable to hear callers. We are working diligently to identify the issue and will provide regular updates until the issue has been resolved. We apologize for any inconvenience this may cause and thank you for your patience.
Oct 16, 12:52 EDT
Oct 15, 2019

No incidents reported.

Oct 14, 2019

No incidents reported.

Oct 13, 2019

No incidents reported.

Oct 12, 2019
Fuze Meetings Required Maintenance - October 12 00:45 EDT to 02:45 EDT
Completed - The scheduled maintenance has been completed.
Oct 12, 02:45 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 00:45 EDT
Scheduled - What are we doing?
Fuze will be conducting required maintenance on the Fuze Meetings platform to address recent connectivity issues when attempting to join a meeting.

Who is affected?
Customers using Fuze Meetings during this maintenance window.

When are we doing this?
Start: October 12th 00:45 EDT
End: October 12th 02:45 EDT

What will you experience during the work?
Customers may experience brief periods throughout this 2-hour window where new meetings will not be initialized while the maintenance is underway; customers who are already in established meetings will be unaffected. If you encounter a degradation in service, please wait a few minutes, then try your meeting again.

What do you need to do?
If you experience any issues with Fuze Meetings please wait a few minutes before attempting again.

What happens if it doesn't go as planned?
Maintenance will be reverted.

Who should you contact with questions?
Please reach out to us; we would be happy to talk to you!

U.S. Toll Free +1 866 379 9442
United States +1 617 603 2299
Australia +61 2 8607 8029
France +33 97 518 6686
Germany +49 32 22 109 6038
Greece +30 211 198 3039
Ireland +353 76 888 7202
Israel +972 3 763 0658
Italy +39 02 94 75 2581
Japan +81 34 589 4674
Netherlands +31 20 241 0144
United Kingdom +44 330 808 0131

or visit our support page at fuzecommunity.force.com/support.
Oct 10, 16:09 EDT
Oct 11, 2019

No incidents reported.

Oct 10, 2019

No incidents reported.

Oct 9, 2019

No incidents reported.

Oct 8, 2019
Meetings unavailable
Resolved - All Fuze Meetings services have returned to normal. If you are still experiencing any problems, please contact support directly. We apologize for any inconvenience caused and appreciate your patience.
Oct 8, 13:18 EDT
Monitoring - The backlog has now been cleared, and all Fuze Meetings services have returned to normal. If you are still experiencing any problems, please contact support directly.
We will continue to monitor this incident for the next 24hrs.
Oct 7, 23:09 EDT
Update - The issue has been identified and services are returning to normal, as we clear the backlog of traffic to our backend servers. This will still affect a subset of users from using Fuze Meetings. We anticipate that meetings will return to normal once we have processed the remaining backlog.

You can still join Fuze Meeting with voice-only which is working normally via our standard dial-in method. The following instructions are for joining a meeting via dial-in:

Navigate to https://www.fuze.com/numbers to access your regional dial-in number and follow the prompts once dialed in to get access to the meeting.

Please note that if the meeting host is joining from an external line they will need to enter the Audio Host Pin that can be located at Settings - Meetings - Dial-in - Host Pin from within Fuze Desktop.
Oct 7, 21:53 EDT
Identified - We are continuing to work on restoring the Meeting service to full functionality. At this time, most users should be able to utilize meetings successfully. We do have ongoing reports of a subset of individuals who cannot join, or who have limited functionality when joining a meeting via Fuze Desktop or Mobile which is still being actively addressed.

As posted earlier, joining a Fuze Meeting with voice-only is working normally via our standard dial-in method. The following instructions are for joining a meeting via dial-in:

Navigate to https://www.fuze.com/numbers to access your regional dial-in number and follow the prompts once dialed in to get access to the meeting.

Please note that if the meeting host is joining from an external line they will need to enter the Audio Host Pin that can be located at Settings - Meetings - Dial-in - Host Pin from within Fuze Desktop.
Oct 7, 17:23 EDT
Update - Fuze meetings are still currently unavailable in Fuze Desktop and our teams are actively working on resolving this issue. While we continue to investigate the Meetings outage it is possible to join a meeting voice-only via our standard dial-in method. The following instructions are for joining a meeting via dial-in:

Navigate to https://www.fuze.com/numbers to access your regional dial-in number and follow the prompts once dialed in to get access to the meeting.

Please note that if the meeting host is joining from an external line they will need to enter the Audio Host Pin that can be located at Settings - Meetings - Dial-in - Host Pin from within Fuze Desktop
Oct 7, 13:39 EDT
Investigating - Meetings are currently unavailable. Our teams are working to restore services. We will continue to send updates as they are available. We apologize for any inconvenience caused and thank you for your patience.
Oct 7, 12:59 EDT
Identified - We have identified the issue, and we are actively working to resolve it as quickly as we can.

We apologize for any inconvenience this may have caused and appreciate your patience.
Oct 7, 10:48 EDT
Investigating - We are receiving reports that some users are unable to connect to audio and video when joining a meeting. Our engineering team is investigating now. We apologize for any inconvenience caused and appreciate your patience.
Oct 7, 09:47 EDT
Meetings - Call Recording feature degraded
Resolved - This incident has been resolved, and no further issues have been observed in the last 2 hours.
Oct 8, 10:59 EDT
Monitoring - Recordings within Meetings are now fully functioning as expected.
A fix has been implemented and we will continue to monitor for the next 2 hours.
Oct 8, 08:58 EDT
Identified - The cause of the problem has been identified and a resolution is being worked on right now.
Further updates as soon as this is functioning fully again.
Oct 8, 06:21 EDT
Investigating - We have reports that Call Recordings within a meeting are being turned off when an attendee joins with Video or Screen sharing.
Meetings where all attendees are just using voice are unaffected, and call recordings continue as expected.
Oct 8, 06:09 EDT
Oct 6, 2019

No incidents reported.

Oct 5, 2019
London Point of Presence Maintenance
Completed - The scheduled maintenance has been completed.
Oct 5, 21:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 17:00 EDT
Scheduled - What are we doing?
Fuze is upgrading various network components in the London Point of Presence (PoP) as part of our ongoing global network upgrades to optimize service.

Who is affected?
Customers who are homed to the London Data Center.

When are we doing this?
Start: Saturday, Oct 5th, 22:00 BST
End: Sunday, Oct 6th, 02:00 BST

What will you experience during the work?
You may experience brief interruptions of service (up to 60 seconds each time) throughout this 4-hour window while the new configuration is being applied.

What do you need to do?
If you experience any issues with Fuze Meetings or Voice services during this time we recommend waiting up to 60 seconds and trying again.

What happens if it doesn't go as planned?
Maintenance will be reverted.

Who should you contact with questions?
Please reach out to us; we would be happy to talk to you!

U.S. Toll Free +1 866 379 9442
United States +1 617.603.2299
Australia +61 2 8607 8029
France +33 97 518 6686
Germany +49 32 22 109 6038
Greece +30 211 198 3039
Ireland +353 76 888 7202
Israel +972 3 763 0658
Italy +39 02 94 75 2581
Japan +81 34 589 4674
Netherlands +31 20 241 0144
United Kingdom +44 330 808 0131

or visit our support page at fuzecommunity.force.com/support.
Sep 30, 15:37 EDT
Philippines Number Format Update - October 5th at 16:00 UTC
Completed - The scheduled maintenance has been completed.
Oct 5, 19:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 12:00 EDT
Scheduled - What are we doing?
Due to a number format change being implemented by the National Telecommunications Commission of the Republic of the Philippines we will be updating the number format for area code '2' (Manila) from 7 digits to 8 digits. The carriers operating in this local exchange area will be assigned a code, which will be affixed at the beginning of the 3 digit exchange code. All Fuze carriers have been assigned code 8, meaning all numbers formatted as +63-2-XXX-XXXX are scheduled to be changed to +63-2-8-XXX-XXXX.

For more details please reference the official notification: http://ntc.gov.ph/wp-content/uploads/2019/MC/PUBLIC_ADVISORY_orig.pdf


Why are we doing this?
To comply with local telecommunications regulations and ensure service reliability.

When are we doing this?
Start: Sat, October 5 16:00 UTC
End: Sat, October 5 23:00 UTC


How will you be affected?
During this time, all affected active and inactive Manila numbers in the Fuze network will be migrated to the new number format. Calls made to Manila numbers both internal and external to the Fuze network may fail during this process.

Once the work is completed all registered handsets will be automatically rebooted during a period of inactivity to update directory functionality. Softbound profile devices that are not logged in at this time will need to be manually rebooted before logging in. Softphone users will need to restart their clients by exiting and relaunching Fuze Desktop.


What happens if it doesn't go as planned?
Maintenance will be reverted and Fuze will work with our partners and carriers in the region to ensure a complete transition to the new number format.


What to do if you have questions or problems?
For any issues experienced post-maintenance please be sure to reboot handsets and fully exit & relaunch Fuze Desktop as a first step. In the event you are still experiencing issues, raise a Priority 1 case for Support assistance.

If you have any other questions or concerns regarding this maintenance please reach out to us; we would be happy to talk to you!

Our Customer Support team can be reached at:

U.S. Toll Free +1 866 379 9442
United States +1 617.603.2299
Australia +61 2 8607 8029
France +33 97 518 6686
Germany +49 32 22 109 6038
Greece +30 211 198 3039
Ireland +353 76 888 7202
Israel +972 3 763 0658
Italy +39 02 94 75 2581
Japan +81 34 589 4674
Netherlands +31 20 241 0144
United Kingdom +44 330 808 0131

or visit our support page at fuzecommunity.force.com/support.
Sep 29, 22:20 EDT
Oct 4, 2019
Portal Release - October 4th 5:15 AM GMT to October 4th 5:45 AM GMT
Completed - The scheduled maintenance has been completed.
Oct 4, 01:45 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 4, 01:15 EDT
Scheduled - What are we doing?
Fuze is performing a required maintenance on our Portal to prepare for the upcoming Philippines number format change this weekend.

Who is affected?
Users who have active Fuze Portal sessions during the maintenance window.

When are we doing this?
Start: October 4th 5:15 AM GMT
End: October 4th 5:45 AM GMT

What will you experience during the work?
Users who are logged in to the Fuze Portal may have their sessions reset as each node is restarted throughout the maintenance window. If a session is reset the user will be redirected back to the login page for the Fuze Portal.

What do you need to do?
If your session is reset please log in to the Portal again.

What happens if it doesn't go as planned?
Maintenance will be reverted.

Who should you contact with questions?
Please reach out to us; we would be happy to talk to you!

U.S. Toll Free +1 866 379 9442
United States +1 617 603 2299
Australia +61 2 8607 8029
France +33 97 518 6686
Germany +49 32 22 109 6038
Greece +30 211 198 3039
Ireland +353 76 888 7202
Israel +972 3 763 0658
Italy +39 02 94 75 2581
Japan +81 34 589 4674
Netherlands +31 20 241 0144
United Kingdom +44 330 808 0131

or visit our support page at fuzecommunity.force.com/support.
Oct 3, 16:02 EDT
Oct 3, 2019

No incidents reported.

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