What are we doing?
Fuze is upgrading various network components for a subset of nodes in the San Jose, CA Point of Presence (PoP) as part of our ongoing global network upgrades to optimize service.
Nodes with 24x7 traffic are scheduled for Saturday, July 18 at 19:00 PDT to Saturday, July 18 at 20:00 PDT. All other nodes will be upgraded in batches over a series of 5 nights, Monday, July 13th - Friday, July 17th from 20:00-21:00 PDT, schedule detailed below. If there are active calls on a node when maintenance is attempted it will be rescheduled for Saturday, July 18 at 19:00 PDT to Saturday, July 18 at 20:00 PDT with the 24x7 nodes.
NOTE: The maintenance activities during each window will be for a distinct set of nodes and unless a maintenance is reverted, no node should be included in more than one maintenance window.
Who is affected?
Customers who are homed to an affected node in the San Jose, CA Data Center.
When are we doing this?
Monday, July 13th, 20:00 PDT through Monday, July 13th, 21:00 PDT
Tuesday, July 14th, 20:00 PDT through Tuesday, July 14th, 21:00 PDT
Wednesday, July 15th, 20:00 PDT through Wednesday, July 15th, 21:00 PDT
Thursday, July 16th, 20:00 PDT through Thursday, July 16th, 21:00 PDT
Friday, July 17th, 20:00 PDT through Friday, July 17th, 21:00 PDT
Saturday, July 18th, 19:00 PDT through Saturday, July 18th, 20:00 PDT
What will you experience during the work?
You may experience brief interruptions of service (up to 30 seconds each time) throughout these windows while the new configuration is being applied causing peers to move between primary and secondary servers. Fuze Contact Center (FCC) will be unavailable during this time.
What do you need to do?
If you experience any issues with Fuze Voice services during this time we recommend waiting up to 30 seconds and trying again.
What happens if it doesn't go as planned?
Maintenance will be reverted.
Who should you contact with questions?
Please reach out to us; we would be happy to talk to you!
Open a support case by visiting the Fuze Support Community at fuzecommunity.force.com/support
Or call us at:
U.S. Toll Free +1 866 379 9442
United States +1 617.603.2299
Australia +61 2 8607 8029
France +33 97 518 6686
Germany +49 32 22 109 6038
Greece +30 211 198 3039
Ireland +353 76 888 7202
Israel +972 3 763 0658
Italy +39 02 94 75 2581
Japan +81 34 589 4674
Netherlands +31 20 241 0144
United Kingdom +44 330 808 0131