Global Database Maintenance - March 28th 22:00 EST (GMT -5) to March 29th 00:00 EST (GMT-5)
Scheduled Maintenance Report for Fuze
Completed
The scheduled maintenance has been completed.
Posted Mar 29, 2020 - 00:00 EDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Mar 28, 2020 - 22:00 EDT
Scheduled
What are we doing?
Fuze is performing upgrades to our global backend database infrastructure.

Who is affected?
Global voice customers who utilize physical handsets. Affected services will be Message Wait Indicator(MWI), Call Park, Buddy Watch (Extension Status), and Share Line Appearance functionality. This will only apply to physical handsets and core voice services will be unaffected.

When are we doing this?
Start: Saturday, March 28th, 22:00 EST
End: Sunday, March 29th, 00:00 EST

What will you experience during the work?
Message Wait Indicator(MWI), Call Park, Buddy Watch (Extension Status), and Share Line Appearance functionality on physical handsets will be unavailable for the two hour duration of the maintenance.

What do you need to do?
No action is required.

What happens if it doesn't go as planned?
Maintenance will be reverted.

Who should you contact with questions?
Please reach out to us; we would be happy to talk to you!

U.S. Toll Free +1 866 379 9442
United States +1 617.603.2299
Australia +61 2 8607 8029
France +33 97 518 6686
Germany +49 32 22 109 6038
Greece +30 211 198 3039
Ireland +353 76 888 7202
Israel +972 3 763 0658
Italy +39 02 94 75 2581
Japan +81 34 589 4674
Netherlands +31 20 241 0144
United Kingdom +44 330 808 0131

or visit our support page at fuzecommunity.force.com/support.
Posted Mar 24, 2020 - 11:36 EDT
This scheduled maintenance affected: Voice Services - North America (Ashburn, VA, Boston, MA, San Francisco, CA, San Jose, CA), Voice Services - Africa (Johannesburg, ZA), Voice Services - Europe (Frankfurt, DE, London, UK), Voice Services - Asia/Pacific (Hong Kong, HK, Sydney, AU, Singapore, SG), and Voice Services - Latin America (São Paulo, BR).