Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Mar 28, 2020 - 22:00 EDT
What are we doing? Fuze is performing upgrades to our global backend database infrastructure.
Who is affected? Global voice customers who utilize physical handsets. Affected services will be Message Wait Indicator(MWI), Call Park, Buddy Watch (Extension Status), and Share Line Appearance functionality. This will only apply to physical handsets and core voice services will be unaffected.
When are we doing this? Start: Saturday, March 28th, 22:00 EST End: Sunday, March 29th, 00:00 EST
What will you experience during the work? Message Wait Indicator(MWI), Call Park, Buddy Watch (Extension Status), and Share Line Appearance functionality on physical handsets will be unavailable for the two hour duration of the maintenance.
What do you need to do? No action is required.
What happens if it doesn't go as planned? Maintenance will be reverted.
Who should you contact with questions? Please reach out to us; we would be happy to talk to you!
U.S. Toll Free +1 866 379 9442 United States +1 617.603.2299 Australia +61 2 8607 8029 France +33 97 518 6686 Germany +49 32 22 109 6038 Greece +30 211 198 3039 Ireland +353 76 888 7202 Israel +972 3 763 0658 Italy +39 02 94 75 2581 Japan +81 34 589 4674 Netherlands +31 20 241 0144 United Kingdom +44 330 808 0131
or visit our support page at fuzecommunity.force.com/support.
Posted Mar 24, 2020 - 11:36 EDT
This scheduled maintenance affected: Voice Services - North America (Ashburn, VA, Boston, MA, San Francisco, CA, San Jose, CA), Voice Services - Africa (Johannesburg, ZA), Voice Services - Europe (Frankfurt, DE, London, UK), Voice Services - Asia/Pacific (Hong Kong, HK, Sydney, AU, Singapore, SG), and Voice Services - Latin America (São Paulo, BR).