The issue is now resolved and we expect that all services are running normally.
Posted Jan 10, 2020 - 18:13 EST
Monitoring
Our partner carrier has resolved the issue, and expect that all services are functioning normally. We will monitor this event for the next 30 minutes before setting the status to "resolved." If you continue to experience issues, please contact support via the Community. To ensure the quickest feedback, please make reference to incident 3706
We apologize for any inconvenience caused and thank you for your patience while we worked to resolve this issue.
Posted Jan 10, 2020 - 15:56 EST
Update
We are continuing to work with our partner carrier in this region on a resolution. We will continue to update as more information becomes available.
Posted Jan 10, 2020 - 09:10 EST
Update
We are still working on resolving this issue so service can be resumed ASAP. Once the issue has been resolved, you will be alerted immediately.
Posted Jan 10, 2020 - 05:16 EST
Identified
We are currently experiencing issues with one of our carrier in Australia, which may cause inbound call failure to some of the Australian DIDs partially. We are working with them actively to resolve it as quickly as we can. You will receive an update when the issue has been resolved.
Posted Jan 10, 2020 - 02:31 EST
This incident affected: Voice Services - Asia/Pacific (Sydney, AU).