We have had no further reports of the issue and show all services functioning as expected. This incident is now closed.
If you experience any further issues related to this topic, please contact Fuze Support via the Community for assistance. To ensure the quickest feedback, please make reference to incident 5134.
We apologize for any inconvenience caused and thank you for your patience while we worked to resolve this issue.
Posted Oct 18, 2021 - 13:49 EDT
Monitoring
We have implemented a fix for the issue, and expect that all services are functioning as expected.
We will monitor this incident for the next 30 minutes before setting the status to "Resolved”. If you continue to experience issues, please contact support via the Community for assistance. To ensure the quickest feedback, please make reference to incident 5134.
We apologize for any inconvenience caused and thank you for your patience while we worked to resolve this issue.
Posted Oct 18, 2021 - 13:01 EDT
Update
We continue to work on a solution to the issue in order to restore services to normal.
Our engineering team has identified the cause of the issue and in the next (30) minutes the Portal and Hub will be rebooted for the change to be deployed to resolve this issue. During this time, you maybe be sent back to the Portal home page.
Thank you for your patience while we work to get this issue identified and resolved.
Posted Oct 18, 2021 - 12:39 EDT
Identified
We have identified the cause of the issue that is causing issues with "700" numbers and are actively working to resolve it as quickly as possible.
We will continue to provide updates as we have them regarding our progress.
Thank you for your patience while we work to get this issue resolved.
Posted Oct 18, 2021 - 12:19 EDT
Investigating
We are currently investigating reports that a subset of users are experiencing issues with creating new services on our Portal and Hub platforms.
We are working diligently to identify the cause of the issue and will provide regular updates until the issue has been resolved. We apologize for any inconvenience this may cause and appreciate your patience.
Posted Oct 18, 2021 - 11:57 EDT
This incident affected: Admin Services - Global (Fuze Hub, Fuze Portal).