Fuze SMS/MMS Update - May 18th 22:00 EST to May 18th 22:30 EST (GMT-5)
Scheduled Maintenance Report for Fuze
Completed
The scheduled maintenance has been completed.
Posted May 18, 2020 - 22:30 EDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted May 18, 2020 - 22:01 EDT
Scheduled
What are we doing?
Fuze is performing a mandatory update to our SMS/MMS infrastructure to optimize service.

Who is affected?
Users who are attempting to send SMS/MMS messages throughout the specified maintenance window.

When are we doing this?
Start: Monday, May 18th 22:00 EST
End: Monday, May 18th 22:30 EST

What will you experience during the work?
You may experience brief interruptions of SMS/MMS service throughout this 30 minute window.

What do you need to do?
If you experience any issues with SMS/MMS during this time we recommend waiting up to 60 seconds and trying again.

What happens if it doesn't go as planned?
Maintenance will be reverted.

Who should you contact with questions?
Please reach out to us; we would be happy to talk to you!

U.S. Toll Free +1 866 379 9442
United States +1 617.603.2299
Australia +61 2 8607 8029
France +33 97 518 6686
Germany +49 32 22 109 6038
Greece +30 211 198 3039
Ireland +353 76 888 7202
Israel +972 3 763 0658
Italy +39 02 94 75 2581
Japan +81 34 589 4674
Netherlands +31 20 241 0144
United Kingdom +44 330 808 0131

or visit our support page at fuzecommunity.force.com/support.
Posted May 12, 2020 - 17:14 EDT
This scheduled maintenance affected: Messaging Services - Latin America (São Paulo, BR), Messaging Services - Africa (Johannesburg, ZA), Messaging Services - North America (Ashburn, VA, Boston, MA, San Francisco, CA, San Jose, CA), Messaging Services - Asia/Pacific (Sydney, AU, Hong Kong, HK, Singapore, SG), and Messaging Services - Europe (London, UK, Frankfurt, DE).