Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jan 19, 2019 - 16:00 EST
Scheduled
What are we doing? Fuze will be conducting necessary upgrades of our network services in the Frankfurt Data Center. This maintenance focuses on our network and includes critical software updates, network topology adjustments, upgrading hardware components. This is done to stay current with any bug fixes and/or security patches distributed by the manufacturer.
Who is affected? Customers who connect to Fuze privately and whose primary services are hosted on the Frankfurt Data Center who are also using either Fuze Meetings or Voice services.
When are we doing this? Start: Saturday, January 19th 21:00 GMT End: Saturday, January 20th 02:00 GMT
What will you experience during the work? You may experience a short interruption of voice service (up to 60 seconds) while failing over to the secondary data center. If failover is not configured users will be down for up to 20 minutes.
What do you need to do? If you experience any issues with Fuze Meetings or Voice services during this time we recommend waiting up to 60 seconds and trying again.
What happens if it doesn't go as planned? Maintenance will be reverted.
What to do if you have questions or problems? Please reach out to us; we would be happy to talk to you!
Our Customer Support team can be reached at U.S. Toll Free +1 866 379 9442 United States +1 617.603.2299 Australia +61 2 8607 8029 France +33 97 518 6686 Germany +49 32 22 109 6038 Greece +30 211 198 3039 Ireland +353 76 888 7202 Israel +972 3 763 0658 Italy +39 02 94 75 2581 Japan +81 34 589 4674 Netherlands +31 20 241 0144 United Kingdom +44 330 808 0131
or visit our support page at fuzecommunity.force.com/support.
Posted Jan 14, 2019 - 16:58 EST
This scheduled maintenance affected: Voice Services - Europe (Frankfurt, DE) and Messaging Services - Europe (Frankfurt, DE).