This issue has now been resolved. If you are experiencing any further problems, please contact support. Resolution: Our underlying carrier ran in to some problems, which forced us to fail over to our redundant link. After failover, we had a problem on our redundant link that was causing some latency. This was interfering with the how The Contact Center was communicating and causing it to time out when users were logging in.
Posted Aug 01, 2018 - 02:06 EDT
Monitoring
Our underlying carrier ran in to some problems, which forced us to fail over to our redundant link. After failover, we had a problem on our redundant link that was causing some latency. This was interfering with the how The Contact Center was communicating and causing it to time out when users were logging in.
That issue has now been resolved and all operations should be back to normal. If you are still experiencing issues, please contact support directly.
Posted Jul 31, 2018 - 22:21 EDT
Identified
We have identified the problem in the network. Our team is working with highest priority on possible solution to restore the service. We apologize for any inconvenience caused and appreciate your patience.
Posted Jul 31, 2018 - 21:24 EDT
Update
We are continuing to investigate this issue.
Posted Jul 31, 2018 - 21:20 EDT
Investigating
We are currently investigating the report where users are unable to login to their queues, affecting Australian customers/tenants.
Posted Jul 31, 2018 - 20:16 EDT
This incident affected: Legacy FCC Services - Asia/Pacific (Sydney, AU).