What are we doing? Fuze is upgrading various network components in the Frankfurt, DE Point of Presence (PoP) as part of our ongoing global network upgrades to optimize service. We expect this maintenance to have minimal impact on customers.
Who is affected? Customers homed to the following Call Servers: dep-z41-call5 dep-z49-call1 dep-z49-call2 dep-z49-call3 dep-z49-call4 dep-z49-call5 dep-z50-call1
When are we doing this? Start: Thursday, April 3rd 16:00 (GMT-4) End: Thursday, April 3rd 18:00 (GMT-4)
What will you experience during the work? Users will experience interruptions of up to two minutes in duration throughout this 2-hour window while the new configuration is being applied.
What do you need to do? If you experience any issues with Fuze services during this time, we recommend waiting up to 2 minutes and trying again.
What happens if it doesn't go as planned? Maintenance will be reverted.
Who should you contact with questions? Please reach out to us; we would be happy to talk to you!
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