A fix has now been implemented and calls are correctly presenting the caller ID again.
Posted Feb 05, 2021 - 06:52 EST
We are continuing to investigate the issue which appears to be related with a single carrier in EMEA.
Posted Feb 05, 2021 - 06:41 EST
We have reports that some Fuze outbound calls are being presented as 'No caller ID' to the receiver. Calls are not failing, but some calls are not being answered by the receiver due to this lack of caller ID
We are currently investigating and trying to isolate the issue, and will provide another update in the next 15 minutes.
Posted Feb 05, 2021 - 06:21 EST
This incident affected: Voice Services - Europe (Frankfurt, DE, London, UK).