Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Feb 01, 2020 - 22:00 EST
Scheduled
What are we doing? Fuze is upgrading various components within our back end infrastructure across the EMEA region.
Who is affected? EMEA customers who are attempting to use the Portal, device provisioning, SMS, or voice services during the specified window.
When are we doing this? Start: Saturday, February 1st 22:00 EST End: Sunday, February 2nd 01:00 EST
What will you experience during the work? You may experience brief interruptions of service with the Portal, device provisioning, SMS, or voice services (up to 5 minutes each time) throughout this 3 hour window.
What do you need to do? If you experience any issues with the Portal, device provisioning, SMS, or voice services during this time we recommend waiting up to 5 minutes and trying again.
What happens if it doesn't go as planned? Maintenance will be reverted.
Who should you contact with questions? Please reach out to us; we would be happy to talk to you!
U.S. Toll Free +1 866 379 9442 United States +1 617.603.2299 Australia +61 2 8607 8029 France +33 97 518 6686 Germany +49 32 22 109 6038 Greece +30 211 198 3039 Ireland +353 76 888 7202 Israel +972 3 763 0658 Italy +39 02 94 75 2581 Japan +81 34 589 4674 Netherlands +31 20 241 0144 United Kingdom +44 330 808 0131
or visit our support page at fuzecommunity.force.com/support.
Posted Jan 27, 2020 - 15:42 EST
This scheduled maintenance affected: Admin Services - Global (Fuze Hub, Fuze Portal, Device Provisioning Services), Voice Services - Europe (Frankfurt, DE, London, UK), and Messaging Services - Europe (London, UK, Frankfurt, DE).