Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jul 26, 2020 - 20:00 EDT
What are we doing? Fuze is upgrading various network components for a single node in the San Jose, CA Point of Presence (PoP) as part of our ongoing global network upgrades to optimize service.
Who is affected? Customers who are homed to the affected node in the San Jose, CA Data Center.
When are we doing this? Sunday, July 26th, 20:00 EDT through Sunday, July 26th, 20:30 EDT
What will you experience during the work? You may experience a brief interruption of service up to 5 minutes in duration throughout this window while the new configuration is being applied, causing peers to move between primary and secondary servers. Fuze Contact Center (FCC) and call recording will be unavailable during this time for affected tenants.
What do you need to do? If you experience any issues with Fuze Voice services during this time we recommend waiting up to 5 minutes and trying again.
What happens if it doesn't go as planned? Maintenance will be reverted.
Who should you contact with questions? Please reach out to us; we would be happy to talk to you!
Open a support case by visiting the Fuze Support Community at fuzecommunity.force.com/support
Or call us at: U.S. Toll Free +1 866 379 9442 United States +1 617.603.2299 Australia +61 2 8607 8029 France +33 97 518 6686 Germany +49 32 22 109 6038 Greece +30 211 198 3039 Ireland +353 76 888 7202 Israel +972 3 763 0658 Italy +39 02 94 75 2581 Japan +81 34 589 4674 Netherlands +31 20 241 0144 United Kingdom +44 330 808 0131
Posted Jul 20, 2020 - 12:59 EDT
This scheduled maintenance affected: Contact Center Services - North America (San Jose, CA) and Voice Services - North America (San Jose, CA).