Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Sep 22, 2018 - 17:00 EDT
Scheduled
- What are we doing? Fuze is upgrading our internal network at our London Data Center. This is part of our ongoing global network upgrades designed to give you a better cloud-based experience.
- Who is affected? Customers using Voice services located in the EMEA region.
- When are we doing this? Start: Saturday, September 22nd 21:00 GMT End: Saturday, September 22nd 23:00 GMT
- What will you experience during the work? There will be 2-3 blips ranging between 5-60 seconds where Voice services may become unavailable. Calls during these instances may drop and users might be unable to initiate a new call for up to 60 seconds.
- What do you need to do? If your call drops or if you are unable to initiate a new call, wait up to 60 seconds and try again.
- What happens if it doesn't go as planned? Maintenance will be reverted.
- Who should you contact with questions? If you have any questions, please reach out to our Customer Support team at U.S. Toll Free +1 866 379 9442 United States +1 617.603.2299 Australia +61 2 8607 8029 France +33 97 518 6686 Germany +49 32 22 109 6038 Greece +30 211 198 3039 Ireland +353 76 888 7202 Israel +972 3 763 0658 Italy +39 02 94 75 2581 Japan +81 34 589 4674 Netherlands +31 20 241 0144 United Kingdom +44 330 808 0131 or visit our support page at fuzecommunity.force.com/support.
Posted Sep 19, 2018 - 11:44 EDT
This scheduled maintenance affected: Voice Services - Europe (London, UK).