We have resolved the issue, and expect that all services are functioning normally.
If you are still experiencing any issues please reach out to the support team through the community and reference Incident 2384. Again, we apologize for any inconvenience caused and thank you for your patience while we worked to resolve this issue.
Posted Nov 13, 2018 - 16:15 EST
Update
A solution has been identified and is now being applied on a customer by customer basis to ensure proper restoration of service. We will update again when all customers have been restored.
Posted Nov 13, 2018 - 12:31 EST
Identified
We have identified the issue and we are actively working to resolve it as quickly as we can. We are unable to provide an estimated time to resolution, however we will provide status updates as they become available, and until the issue has been resolved. Again, we apologize for any inconvenience this may cause, and thank you for your continued patience.
Posted Nov 13, 2018 - 09:44 EST
Update
We are continuing our investigation into the issue. Once the issue is identified, you will be alerted immediately.
Posted Nov 13, 2018 - 06:07 EST
Investigating
We are detecting some issues on our FCC application. This may impact FCC view to some customers. There should not be any issues with IN/OUT calls.
Rest assured, we are working diligently to identify the issue and will provide regular updates until the issue has been resolved. We apologize for any inconvenience caused and appreciate your patience.
Posted Nov 13, 2018 - 05:11 EST
This incident affected: Legacy FCC Services - Europe (Frankfurt, DE, London, UK), Legacy FCC Services - Asia/Pacific (Hong Kong, HK, Sydney, AU, Singapore, SG), Legacy FCC Services - North America (Boston, MA, San Francisco, CA), and Messaging Services - North America (Boston, MA, San Francisco, CA).