We have had no further reports of the issue and show all services functioning as expected. This incident is now closed.
If you experience any further issues related to this topic, please contact Fuze Support via the Community for assistance. To ensure the quickest feedback, please make reference to incident 8474.
Again, we apologize for any inconvenience caused and thank you for your patience while we worked to resolve this issue.
Posted Mar 19, 2024 - 13:55 EDT
Monitoring
We have implemented a fix for the issue, and expect that all services are functioning as expected.
We will monitor this incident for the next 30 minutes before setting the status to "Resolved”. If you continue to experience issues, please contact support via the Community for assistance. To ensure the quickest feedback, please make reference to incident 8474.
We apologize for any inconvenience caused and thank you for your patience while we worked to resolve this issue.
Posted Mar 19, 2024 - 13:33 EDT
Update
We continue to investigate the issue in order to determine the cause.
Thank you for your patience while we work to get this issue identified and resolved.
Posted Mar 19, 2024 - 13:20 EDT
Investigating
We are currently investigating reports that a subset of users are unable to make outbound calls.
We are working diligently to identify the issue and will provide regular updates until the issue has been resolved. We apologize for any inconvenience this may cause and appreciate your patience.
Posted Mar 19, 2024 - 12:53 EDT
This incident affected: Voice Services - North America (Ashburn, VA, Boston, MA, San Francisco, CA, San Jose, CA).