What are we doing?
Fuze is upgrading various network components for a subset of nodes in the United Kingdom and Germany Points of Presence (PoP) as part of our ongoing global network upgrades to optimize service.
Nodes with 24x7 traffic are scheduled for Saturday, May 23rd 23:00 BST (GMT +1) to May 23rd 24:00 BST (GMT +1). All other nodes will be upgraded in batches over a series of 5 nights, Monday, May 18th - Friday, May 22nd from 23:00-24:00 BST, schedule detailed below.
NOTE: The maintenance activities during each window will be for a distinct set of nodes and unless a maintenance is reverted, no node should be included in more than one maintenance window.
Who is affected?
Customers who are homed to an affected node in either the United Kingdom or Germany Data Centers.
When are we doing this?
Monday, May 18th, 23:00 BST through Monday, May 18th, 24:00 BST
Tuesday, May 19th, 23:00 BST through Tuesday, May 19th, 24:00 BST
Wednesday, May 20th, 23:00 BST through Wednesday, May 20th, 24:00 BST
Thursday, May 21st, 23:00 BST through Thursday, May 21st, 24:00 BST
Friday, May 22nd, 23:00 BST through Friday, May 22nd, 24:00 BST
Saturday, May 23rd, 23:00 BST through Saturday, May 23rd, 24:00 BST
What will you experience during the work?
You may experience brief interruptions of service (up to 30 seconds each time) throughout this 1-hour window while the new configuration is being applied causing peers to move between primary and secondary servers. Fuze Contact Center (FCC) will be unavailable during this time.
What do you need to do?
If you experience any issues with Fuze Voice services during this time we recommend waiting up to 30 seconds and trying again.
What happens if it doesn't go as planned?
Maintenance will be reverted.
Who should you contact with questions?
Please reach out to us; we would be happy to talk to you!
Open a support case by visiting the Fuze Support Community at fuzecommunity.force.com/support
Or call us at:
U.S. Toll Free +1 866 379 9442
United States +1 617.603.2299
Australia +61 2 8607 8029
France +33 97 518 6686
Germany +49 32 22 109 6038
Greece +30 211 198 3039
Ireland +353 76 888 7202
Israel +972 3 763 0658
Italy +39 02 94 75 2581
Japan +81 34 589 4674
Netherlands +31 20 241 0144
United Kingdom +44 330 808 0131