Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Sep 14, 2019 - 22:00 EDT
Scheduled
What are we doing? Fuze is upgrading the software on a network component in the Ashburn Data Center as part of our ongoing global network upgrades to optimize service.
Who is affected? Customer who connect to the Ashburn Data Center via DIA (Direct Internet Access or “Over The Top"), Internet Exchange, and MPLS.
When are we doing this? Start: Saturday, Sept 14th 22:00 EST End: Sept 15th 21th 02:00 EST
What will you experience during the work? You may experience brief momentary interruptions of service (up to 30 seconds each time) throughout this 4 hour window while the new configuration is being applied.
What do you need to do? If you experience any issues with Fuze Meetings or Voice services during this time we recommend waiting up to 60 seconds and trying again.
What happens if it doesn't go as planned? Maintenance will be reverted.
Who should you contact with questions? Please reach out to us; we would be happy to talk to you!
U.S. Toll Free +1 866 379 9442 United States +1 617.603.2299 Australia +61 2 8607 8029 France +33 97 518 6686 Germany +49 32 22 109 6038 Greece +30 211 198 3039 Ireland +353 76 888 7202 Israel +972 3 763 0658 Italy +39 02 94 75 2581 Japan +81 34 589 4674 Netherlands +31 20 241 0144 United Kingdom +44 330 808 0131
or visit our support page at fuzecommunity.force.com/support.
Posted Sep 05, 2019 - 15:27 EDT
This scheduled maintenance affected: Voice Services - North America (Boston, MA) and Messaging Services - North America (Boston, MA).