Meetings Degradation

Incident Report for Fuze

Resolved

We have resolved the issue, and expect that all services are functioning normally.

Again, we apologize for any inconvenience caused and thank you for your patience while we worked to resolve this issue.

Posted Mar 17, 2020 - 14:05 EDT

Monitoring

We have added additional capacity and meetings services are behaving normally. We will monitor this event for the next 30 minutes before setting the status to "resolved." If you continue to experience issues, please contact support via the Community. To ensure the quickest feedback, please make reference to incident 3850.

We apologize for any inconvenience caused and thank you for your patience while we worked to resolve this issue.

Posted Mar 17, 2020 - 12:56 EDT

Update

We are actively working to identify and resolve the issue of slow meeting join performance. As a temporary workaround users are encouraged to join meetings by dialing in using our conference lines as there are no reports of issues with audio-only meetings.

For instructions on how to dial in to a meeting, please see https://help.fuze.com/hc/en-us/articles/360033886894#DialIn and https://help.fuze.com/hc/en-us/articles/360044650894-Joining-a-Meeting-by-Phone

Posted Mar 17, 2020 - 10:57 EDT

Investigating

Some users may experience delays in joining or the initial set up of video meetings. Conference call bridges are working as expected. We are working diligently to identify the issue and will provide regular updates until the issues has been resolved. We recommend joining meetings in the interim using any of our audio conferencing bridges. We apologize for any inconvenience caused and appreciate your patience.

Standard Dial-In:
- Call United States (855) 346-3893 (toll free) or +1 201-479-4595 (toll)
- Enter the meeting ID followed by the # key

For international numbers please visit https://www.fuze.me/{insert meeting id}/dialin

We are also aware of reports of service degradation on various mobile networks in the UK caused by unprecedented load on the carrier networks. Customers may be experiencing issues when making and receiving voice calls on 2G, 3G and 4G networks. Be advised there are no issues calling presently with the Fuze mobile app. We recommend customers use wifi or mobile data for calls rather than cellular minutes. For more information please visit https://status.o2.co.uk

Posted Mar 17, 2020 - 10:19 EDT

This incident affected: Fuze Meetings - Global (Ashburn, VA, Frankfurt, DE, San Jose, CA, Singapore, SG, Sydney, AU).