Presence and Chat Maintenance - November 17th 22:00 - 23:00 ET
Completed
The scheduled maintenance has been completed.
Posted Nov 17, 2018 - 23:01 EST
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Nov 17, 2018 - 22:01 EST
Scheduled
What are we doing?
Fuze is upgrading a component of our Presence and Chat platforms to improve processing between the two.
Who is affected?
Customers using Fuze Desktop and Fuze Mobile for Presence and Chat.
When are we doing this?
Start: Saturday, November 17th 22:00 ET
End: Saturday, November 17th 23:00 ET
What will you experience during the work?
There will be up to 30 minutes during this window where Presence does not update for users using Fuze Desktop and Fuze Mobile. Presence is what shows your status such as if you are available or on a call.
Additionally, users on Fuze Desktop v5.2 will be unable to chat for up to 30 minutes.
What do you need to do?
Users on v5.2 of Fuze Desktop who are unable to Chat will need to wait up to 30 minutes and try again.
To see what version of Fuze Desktop you are running click on the question mark “?” near the top right of the application next to your name. The version number will be right below the line “WHAT’S NEW.”
All Presence indicators will return to normal after maintenance is complete so no action is required.
What happens if it doesn't go as planned?
Maintenance will be reverted.
Who should you contact with questions?
If you have any questions, please reach out to our Customer Support team at
U.S. Toll Free +1 866 379 9442
United States +1 617.603.2299
Australia +61 2 8607 8029
France +33 97 518 6686
Germany +49 32 22 109 6038
Greece +30 211 198 3039
Ireland +353 76 888 7202
Israel +972 3 763 0658
Italy +39 02 94 75 2581
Japan +81 34 589 4674
Netherlands +31 20 241 0144
United Kingdom +44 330 808 0131
or visit our support page at fuzecommunity.force.com/support.
Posted Nov 15, 2018 - 17:50 EST
This scheduled maintenance affected: Voice Services - Europe (Frankfurt, DE, London, UK), Voice Services - Asia/Pacific (Hong Kong, HK, Sydney, AU, Singapore, SG), Messaging Services - Europe (London, UK, Frankfurt, DE), Messaging Services - Asia/Pacific (Sydney, AU, Hong Kong, HK, Singapore, SG), Voice Services - Latin America (São Paulo, BR), Messaging Services - Latin America (São Paulo, BR), Voice Services - North America (Boston, MA, San Francisco, CA), and Messaging Services - North America (Boston, MA, San Francisco, CA).