We have resolved the issue affecting quality of service by removing the affected provider from our route and expect that all services are functioning normally at this time. We will monitor this event for the next 30 minutes before setting the status to "resolved." If you continue to experience issues, please contact support via phone or the Fuze Community. To ensure the quickest feedback, please make reference to incident 2028.
We apologize for any inconvenience caused and thank you for your patience while we worked to resolve this issue.
Posted Aug 13, 2018 - 10:57 EDT
Identified
We have identified an issue with an underlying provider that is causing packet loss out of our Boston Data Center. We are actively working to re-route traffic and alleviate the impact while we continue to work with the provider to resolve the underlying problem as quickly as we can. You will receive an update when the issue has been resolved.
We apologize for any inconvenience this may have caused and we appreciate your patience.
Posted Aug 13, 2018 - 10:39 EDT
Investigating
We have identified a partial outage with a subset of Internet Service Providers which is affecting the ability to utilize Fuze services. We are actively working on the scope of the impact and estimated time to resolve. Further updates will be provided as soon as available.
Posted Aug 13, 2018 - 10:21 EDT
This incident affected: Voice Services - North America (Boston, MA, San Francisco, CA).