Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Feb 08, 2020 - 22:00 EST
What are we doing? Fuze is upgrading various components within our back end infrastructure across the North American region.
Who is affected? North America customers who are attempting to use the Portal, device provisioning, SMS, or voice services during the specified window.
When are we doing this? Start: Saturday, February 8th 22:00 EST End: Sunday, February 9th 01:00 EST
What will you experience during the work? You may experience brief interruptions of service with the Portal, device provisioning, SMS, or voice services (up to 5 minutes each time) throughout this 3 hour window.
What do you need to do? If you experience any issues with the Portal, device provisioning, SMS, or voice services during this time we recommend waiting up to 5 minutes and trying again.
What happens if it doesn't go as planned? Maintenance will be reverted.
Who should you contact with questions? Please reach out to us; we would be happy to talk to you!
U.S. Toll Free +1 866 379 9442 United States +1 617.603.2299 Australia +61 2 8607 8029 France +33 97 518 6686 Germany +49 32 22 109 6038 Greece +30 211 198 3039 Ireland +353 76 888 7202 Israel +972 3 763 0658 Italy +39 02 94 75 2581 Japan +81 34 589 4674 Netherlands +31 20 241 0144 United Kingdom +44 330 808 0131
or visit our support page at fuzecommunity.force.com/support.
Posted Feb 03, 2020 - 09:49 EST
This scheduled maintenance affected: Voice Services - North America (Ashburn, VA, Boston, MA, San Francisco, CA, San Jose, CA), Messaging Services - North America (Ashburn, VA, Boston, MA, San Francisco, CA, San Jose, CA), and Admin Services - Global (Fuze Portal, Device Provisioning Services).