Logging in to Polycom Devices

Incident Report for Fuze

Resolved

This issue has been resolved, users will need to manually log back into their device by following the on-screen login instructions.

Posted Jun 16, 2019 - 16:20 EDT

Monitoring

We have rolled back an update. Impacted users will need to power cycle their devices and re-log in. We will continue to monitor the status.

Posted Jun 16, 2019 - 10:56 EDT

Identified

Our engineering team has identified the issue and is implementing a change now. Further updates to follow.

Posted Jun 16, 2019 - 10:17 EDT

Investigating

We have received reports of some users unable to log into Polycom devices. Our engineering team is engaged and investigating. We will provide updates as soon as they become available.

Overall voice services are unaffected, just the ability to log in to Polycom desk phones.

Posted Jun 16, 2019 - 09:45 EDT

This incident affected: Login Services - Global (Warden).