Whaleback Platform Maintenance - August 14th at 21:00 EDT (GMT-5)
Scheduled Maintenance Report for Fuze
Completed
The scheduled maintenance has been completed.
Posted Aug 14, 2019 - 23:01 EDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Aug 14, 2019 - 21:00 EDT
Scheduled
What are we doing?
We will be doing an emergency update to the Faxcom software for our Whaleback/Orca Fax platform, as well as updating the underlying platforms the software runs on. This maintenance will not affect Portal based eFaxing.

Why are we doing this?
This upgrade is to resolve potential stability issues within the Faxcom software.

When are we doing this?
Start: Wed, Aug 14 21:00 EDT
End: Wed, Aug 24 23:00 EDT

How will you be affected?
During this time, the Whaleback platform will be unavailable. Any faxes that are being sent during the maintenance window will be queued and delivered when the maintenance is done.

What happens if it doesn't go as planned?
Maintenance will be reverted.

What to do if you have questions or problems?
Please reach out to us; we would be happy to talk to you!

Our Customer Support team can be reached at
U.S. Toll Free +1 866 379 9442
United States +1 617.603.2299
Australia +61 2 8607 8029
France +33 97 518 6686
Germany +49 32 22 109 6038
Greece +30 211 198 3039
Ireland +353 76 888 7202
Israel +972 3 763 0658
Italy +39 02 94 75 2581
Japan +81 34 589 4674
Netherlands +31 20 241 0144
United Kingdom +44 330 808 0131

or visit our support page at fuzecommunity.force.com/support.
Posted Aug 14, 2019 - 19:36 EDT
This scheduled maintenance affected: Fax to Email - Global (e-Fax Services).