Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Aug 14, 2019 - 21:00 EDT
Scheduled
What are we doing? We will be doing an emergency update to the Faxcom software for our Whaleback/Orca Fax platform, as well as updating the underlying platforms the software runs on. This maintenance will not affect Portal based eFaxing.
Why are we doing this? This upgrade is to resolve potential stability issues within the Faxcom software.
When are we doing this? Start: Wed, Aug 14 21:00 EDT End: Wed, Aug 24 23:00 EDT
How will you be affected? During this time, the Whaleback platform will be unavailable. Any faxes that are being sent during the maintenance window will be queued and delivered when the maintenance is done.
What happens if it doesn't go as planned? Maintenance will be reverted.
What to do if you have questions or problems? Please reach out to us; we would be happy to talk to you!
Our Customer Support team can be reached at U.S. Toll Free +1 866 379 9442 United States +1 617.603.2299 Australia +61 2 8607 8029 France +33 97 518 6686 Germany +49 32 22 109 6038 Greece +30 211 198 3039 Ireland +353 76 888 7202 Israel +972 3 763 0658 Italy +39 02 94 75 2581 Japan +81 34 589 4674 Netherlands +31 20 241 0144 United Kingdom +44 330 808 0131
or visit our support page at fuzecommunity.force.com/support.
Posted Aug 14, 2019 - 19:36 EDT
This scheduled maintenance affected: Fax to Email - Global (e-Fax Services).