Sydney, AU Point of Presence Maintenance - July 19th 00:00 AEST through July 19th 02:00 AEST
Scheduled Maintenance Report for Fuze
Completed
The scheduled maintenance has been completed.
Posted Jul 18, 2020 - 12:00 EDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jul 18, 2020 - 10:00 EDT
Scheduled
What are we doing?
Fuze is upgrading various network components for a subset of nodes in the Sydney, AU Point of Presence (PoP) as part of our ongoing global network upgrades to optimize service.

Who is affected?
Customers who are homed to an affected node in the Sydney, AU Data Center.

When are we doing this?
Sunday, July 19th, 00:00 AEST through Sunday, July 19th, 02:00 AEST

What will you experience during the work?
You may experience brief interruptions of service (up to 30 seconds each time) throughout this 2-hour window while the new configuration is being applied causing peers to move between primary and secondary servers. Fuze Contact Center (FCC) will be unavailable during this time.

What do you need to do?
If you experience any issues with Fuze Voice services during this time we recommend waiting up to 30 seconds and trying again.

What happens if it doesn't go as planned?
Maintenance will be reverted.

Who should you contact with questions?
Please reach out to us; we would be happy to talk to you!

Open a support case by visiting the Fuze Support Community at fuzecommunity.force.com/support

Or call us at:
U.S. Toll Free +1 866 379 9442
United States +1 617.603.2299
Australia +61 2 8607 8029
France +33 97 518 6686
Germany +49 32 22 109 6038
Greece +30 211 198 3039
Ireland +353 76 888 7202
Israel +972 3 763 0658
Italy +39 02 94 75 2581
Japan +81 34 589 4674
Netherlands +31 20 241 0144
United Kingdom +44 330 808 0131
Posted Jul 06, 2020 - 15:12 EDT
This scheduled maintenance affected: Contact Center Services - Asia/Pacific (Sydney, AU) and Voice Services - Asia/Pacific (Sydney, AU).