We have resolved the issue, and expect that all services are functioning normally.
We apologize for any inconvenience caused and thank you for your patience while we worked to resolve this issue.
Posted Nov 07, 2019 - 15:50 EST
Monitoring
We have resolved the issue, and expect that all services are functioning normally. We will monitor this event for the next 30 minutes before setting the status to "resolved." If you continue to experience issues, please contact support via the Community, or by emailing support@fuze.com. To ensure the quickest feedback, please make reference to Incident 3593.
We apologize for any inconvenience caused and thank you for your patience while we worked to resolve this issue.
Posted Nov 07, 2019 - 14:39 EST
Identified
We have identified the issue and we are actively working to resolve it as quickly as we can. We are unable to provide an estimated time to resolution, however we will provide status updates as they become available, and until the issue has been resolved. Again, we apologize for any inconvenience this may cause, and thank you for your continued patience.
Posted Nov 07, 2019 - 13:41 EST
Investigating
We are detecting some latency in event processing within the Fuze platorm. This may impact services such as MWI, Buddy Watch, Voice APIs, Fuze for Salesforce, Agent View in Fuze Desktop, and Call History in Desktop. Rest assured, we are working diligently to identify the issue and will provide regular updates until the issue has been resolved. We apologize for any inconvenience caused and appreciate your patience.
Posted Nov 07, 2019 - 12:57 EST
This incident affected: Voice Services - North America (Ashburn, VA, Boston, MA, San Francisco, CA, San Jose, CA), Legacy FCC Services - North America (Ashburn, VA, Boston, MA, San Francisco, CA, San Jose, CA), and Messaging Services - North America (Ashburn, VA, Boston, MA, San Francisco, CA, San Jose, CA).