Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jul 17, 2018 - 22:00 EDT
Scheduled
What are we doing? Fuze is restarting a process on one of our core switches in the San Francisco Data Center that is consuming a high amount of CPU. This action was recommended to us by the equipment manufacturer.
Who is affected? Low potential for voice service impact for customers homed to our San Francisco Data Center.
When are we doing this? Start: Tuesday, July 17th 22:00 ET End: Tuesday, July 17th 22:05 ET
What will you experience during the work? We do not expect a customer impact for this maintenance.
What do you need to do? No action is required.
What happens if it doesn't go as planned? Should the restart cause an unforeseen issue such as a core dump or crash, customers homed to our San Francisco Data Center may experience dropped calls. If a call is dropped please wait up to 60 seconds before attempting to initiate a new call.
Who should you contact with questions? If you have any questions, please reach out to our Customer Support team at U.S. Toll Free +1 866 379 9442 United States +1 617.603.2299 Australia +61 2 8607 8029 France +33 97 518 6686 Germany +49 32 22 109 6038 Greece +30 211 198 3039 Ireland +353 76 888 7202 Israel +972 3 763 0658 Italy +39 02 94 75 2581 Japan +81 34 589 4674 Netherlands +31 20 241 0144 United Kingdom +44 330 808 0131 or visit our support page at fuzecommunity.force.com/support.
Posted Jul 17, 2018 - 16:59 EDT
This scheduled maintenance affected: Voice Services - North America (San Francisco, CA).