We have resolved the issue, and expect that all services are functioning normally. A postmortem will be posted shortly, and you will be notified.
Again, we apologize for any inconvenience caused and thank you for your patience while we worked to resolve this issue.
Posted Mar 20, 2018 - 13:53 EDT
Monitoring
We have resolved the issue, and expect that all services are functioning normally. We will monitor this event for the next 30 minutes before setting the status to "resolved." If you continue to experience issues, please contact support via the Community, or by emailing support@fuze.com. To ensure the quickest feedback, please make reference to incident 1512.
We apologize for any inconvenience caused and thank you for your patience while we worked to resolve this issue.
Posted Mar 20, 2018 - 12:52 EDT
Update
We are continuing to investigate issues with our Boston Data Center. Thank you for your patience. We are actively working to resolve it as quickly as we can. You will receive an update when the issue has been resolved.
Posted Mar 20, 2018 - 12:11 EDT
Identified
Customers on our Boston Data Center may be experiencing issues making and receiving calls, call quality issues, Fuze Desktop unavailable message, and UC API call events lagging.
We have identified the issue, and we are actively working to resolve it as quickly as we can. You will receive an update when the issue has been resolved.
We apologize for any inconvenience this may have caused and we appreciate for your patience.
Posted Mar 20, 2018 - 11:27 EDT
Investigating
We are detecting high latency on our Boston Data Center. This may impact Voice and Web services for customers hosted on our Boston Data Center. Rest assured, we are working diligently to identify the issue and will provide regular updates until the issue has been resolved. We apologize for any inconvenience caused and appreciate your patience.
Posted Mar 20, 2018 - 11:13 EDT
This incident affected: Admin Services - Global (Fuze Hub), Voice Services - North America (Boston, MA), and Legacy FCC Services - North America (Boston, MA).