We have had no further reports of the issue and show all services functioning as expected. This incident is now closed.
If you experience any further issues related to this topic, please contact Fuze Support via the Community for assistance. To ensure the quickest feedback, please make reference to incident INC-4631
Again, we apologise for any inconvenience caused and thank you for your patience while we worked to resolve this issue.
Posted Nov 23, 2020 - 06:52 EST
Update
We are continuing to monitor for any further issues.
Posted Nov 23, 2020 - 06:51 EST
Monitoring
We have implemented a fix for the issue, and expect that all services are functioning as expected.
We will monitor this incident for the next 30 minutes before setting the status to "Resolved”. If you continue to experience issues, please contact support via the Community for assistance. To ensure the quickest feedback, please make reference to Incident INC-4631
We apologise for any inconvenience caused and thank you for your patience while we worked to resolve this issue.
Posted Nov 23, 2020 - 06:01 EST
Update
We are continuing to work on a fix for the current calling problems being experienced in Europe.
Posted Nov 23, 2020 - 05:54 EST
Identified
We have multiple reports of call failures in various countries in Europe.
The Fuze carrier team are working with the 3rd party carrier to resolve this issue as soon as possible.
We will provide further updates as soon as we receive them.
Posted Nov 23, 2020 - 05:04 EST
Investigating
We are receiving reports of incoming call failures for numbers in various locations in Europe.
We suspect this is due to potential issues with an underlying carrier.
We are working diligently to identify the cause of the issue and will provide regular updates as we have them until the issue has been resolved. We apologise for any inconvenience this may cause and appreciate your patience.
If you are affected, please contact Fuze Support and provide details of the number affected.
Posted Nov 23, 2020 - 04:33 EST
This incident affected: Voice Services - Europe (Frankfurt, DE, London, UK).