Delays joining meetings + delays delivering chat messages

Incident Report for Fuze

Resolved

this incident was resolved at 09:57am (UK)

Posted Mar 01, 2021 - 05:26 EST

Monitoring

A fix has now been implemented and services are working as normal.
We will continue to monitor for the next 30 mins.

Posted Mar 01, 2021 - 04:58 EST

Update

We are continuing to work on a fix for this issue.

Posted Mar 01, 2021 - 04:42 EST

Identified

The cause of the delays has been identified and a resolution is underway

Posted Mar 01, 2021 - 04:39 EST

Investigating

We have received reports of delays joining meetings - meetings are fully available but it is taking extra time to join.
We are investigating and will attempt to resolve as quick as possible.

Posted Mar 01, 2021 - 04:38 EST

This incident affected: Messaging Services - Europe (London, UK, Frankfurt, DE) and Fuze Meetings - Global (Ashburn, VA, Frankfurt, DE, San Jose, CA, Singapore, SG, Sydney, AU).