Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jul 13, 2019 - 17:01 EDT
Scheduled
What are we doing? On Saturday July 13th we will be upgrading our routing and security devices along with installing next generation monitoring equipment. These upgrades will take place from 22:00 – 01:00 BST.
Why are we doing this? We are upgrading our routers to provide a more powerful and faster routing platform. We are also installing next generation monitoring equipment to help us detect problems at any level in the protocol stack. How will you be affected? On July 13th from 21:00 - 01:00 BST customers hosted on the London Data Center may experience momentary interruptions of service (up to 60 seconds) throughout this 4 hour window when new equipment is installed and while the traffic is shifted to our redundant infrastructure. This can include audio degradation or dropped calls. If you encounter a degradation in service, please wait 60 seconds, then try your call again.
What to do if you have questions or problems? Please reach out to us; We would be happy to talk to you!
Our Customer Support team can be reached at U.S. Toll Free +1 866 379 9442 United States +1 617.603.2299 Australia +61 2 8607 8029 France +33 97 518 6686 Germany +49 32 22 109 6038 Greece +30 211 198 3039 Ireland +353 76 888 7202 Israel +972 3 763 0658 Italy +39 02 94 75 2581 Japan +81 34 589 4674 Netherlands +31 20 241 0144 United Kingdom +44 330 808 0131 or visit our support page at fuzecommunity.force.com/support.
Posted Jul 08, 2019 - 16:51 EDT
This scheduled maintenance affected: Voice Services - Europe (London, UK).