We have had no further reports of the issue and show all services functioning as expected. This incident is now closed.
If you experience any further issues related to this topic, please contact Fuze Support via the Community for assistance. To ensure the quickest feedback, please make reference to incident 5123.
Again, we apologize for any inconvenience caused and thank you for your patience while we worked to resolve this issue.
Posted Oct 12, 2021 - 09:17 EDT
Monitoring
We have implemented a fix for the Buddy Watch and Call Parking issue, and expect that all services are functioning as expected.
We will monitor the services overnight. If you continue to experience issues, please contact support via the Community for assistance. To ensure the quickest feedback, please make reference to incident 5123.
We apologize for any inconvenience caused and thank you for your patience while we worked to resolve this issue.
Posted Oct 11, 2021 - 20:19 EDT
Identified
We have identified the cause of the issue with Buddy Watches and Call Parking and are actively working to resolve it as quickly as possible. We will continue to provide updates as we have them regarding our progress.
Thank you for your patience while we work to get this issue resolved.
Posted Oct 11, 2021 - 17:41 EDT
Investigating
We are detecting some degraded performance on our Calling platform.
This may impact end-user services. Possible symptoms include issues with parking calls and using Buddy Watch.
We are working diligently to identify the issue and will provide regular updates until the issue has been resolved. We apologize for any inconvenience this may cause and appreciate your patience.
Posted Oct 11, 2021 - 16:05 EDT
This incident affected: Voice Services - North America (Ashburn, VA, Boston, MA, San Francisco, CA, San Jose, CA).