Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Dec 15, 2018 - 22:01 EST
Scheduled
What are we doing? Fuze will be conducting necessary upgrades of our network services in the Ashburn Data Center. This maintenance will focus on upgrading the operating systems of critical hardware components within our Ashburn Center. This is done to stay current with any bug fixes and/or security patches distributed by the manufacturer.
Who is affected? Customers using Fuze Meetings.
When are we doing this? Start: Saturday, December 15th 22:00 ET End: Saturday, December 15th 24:00 ET
What will you experience during the work? Customers may experience a short (up to 60 seconds) interruption of Fuze meetings service. This may include dropping a video stream or being unable to make new meetings. No other Fuze services will be impacted. If you do encounter degradation in service, please wait 60 seconds and try your session again.
What do you need to do? If you experience any issues with Fuze Meetings during this time, we recommend waiting up to 60 seconds and trying again.
What happens if it doesn't go as planned? Maintenance will be reverted.
What to do if you have questions or problems? Please reach out to us; we would be happy to talk to you!
Our Customer Support team can be reached at U.S. Toll Free +1 866 379 9442 United States +1 617.603.2299 Australia +61 2 8607 8029 France +33 97 518 6686 Germany +49 32 22 109 6038 Greece +30 211 198 3039 Ireland +353 76 888 7202 Israel +972 3 763 0658 Italy +39 02 94 75 2581 Japan +81 34 589 4674 Netherlands +31 20 241 0144 United Kingdom +44 330 808 0131
or visit our support page at fuzecommunity.force.com/support.
Posted Dec 12, 2018 - 12:02 EST
This scheduled maintenance affected: Fuze Meetings - Global (San Jose, CA).