Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Aug 10, 2019 - 22:00 EDT
Scheduled
What are we doing? We will be migrating and power-cycling our network cores along with installing next generation equipment.
Why are we doing this? We are upgrading our core components to provide a more powerful and faster routing platform. We are also installing next generation equipment as part of our ongoing global network upgrades to optimize service.
When are we doing this? Start: Sat, Aug 10 19:00 PDT End: Sat, Aug 10 23:00 PDT
How will you be affected? Customers hosted on the San Francisco Data Center may experience momentary interruptions of service (up to 60 seconds) throughout this 4 hour window when new equipment is installed and while the traffic is shifted to our redundant infrastructure. This can include audio degradation or dropped calls. If you encounter a degradation in service, please wait 60 seconds, then try your call again.
What happens if it doesn't go as planned? Maintenance will be reverted.
What to do if you have questions or problems? Please reach out to us; We would be happy to talk to you!
Our Customer Support team can be reached at U.S. Toll Free +1 866 379 9442 United States +1 617.603.2299 Australia +61 2 8607 8029 France +33 97 518 6686 Germany +49 32 22 109 6038 Greece +30 211 198 3039 Ireland +353 76 888 7202 Israel +972 3 763 0658 Italy +39 02 94 75 2581 Japan +81 34 589 4674 Netherlands +31 20 241 0144 United Kingdom +44 330 808 0131
or visit our support page at fuzecommunity.force.com/support.
Posted Aug 06, 2019 - 11:57 EDT
This scheduled maintenance affected: Voice Services - North America (San Francisco, CA), Legacy FCC Services - North America (San Francisco, CA), and Messaging Services - North America (San Francisco, CA).