Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Dec 10, 2019 - 01:00 EST
Scheduled
What are we doing? Polycom is upgrading components related to the Zero Touch Provisioning or “Device Claim” system.
Who is affected? All customers attempting to provision new Polycom devices.
When are we doing this? Start: Tuesday, December 10th 01:00 EST End: Tuesday, December 10th 03:30 EST
What will you experience during the work? You may experience an inability to claim a device via the Hub during this maintenance window.
What do you need to do? We discourage attempting to claim new devices during this maintenance window. Devices that had previously been claimed, should still be able to provision correctly.
What happens if it doesn't go as planned? Maintenance will be reverted.
Who should you contact with questions? Please reach out to us; we would be happy to talk to you!
U.S. Toll Free +1 866 379 9442 United States +1 617.603.2299 Australia +61 2 8607 8029 France +33 97 518 6686 Germany +49 32 22 109 6038 Greece +30 211 198 3039 Ireland +353 76 888 7202 Israel +972 3 763 0658 Italy +39 02 94 75 2581 Japan +81 34 589 4674 Netherlands +31 20 241 0144 United Kingdom +44 330 808 0131
or visit our support page at fuzecommunity.force.com/support.
Posted Dec 06, 2019 - 09:04 EST
This scheduled maintenance affected: Admin Services - Global (Device Provisioning Services).