Frankfurt Point of Presence Maintenance - June 20th 22:00 to June 20th 24:00 CEST
Scheduled Maintenance Report for Fuze
Completed
The scheduled maintenance has been completed.
Posted Jun 20, 2020 - 18:01 EDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jun 20, 2020 - 16:01 EDT
Scheduled
What are we doing?
Fuze is upgrading various network components in the Frankfurt Point of Presence (PoP) as part of our ongoing global network upgrades to optimize service.

Who is affected?
Customers who are homed to the Frankfurt Data Center.

When are we doing this?
Start: Saturday, June 20th 22:00 CEST
End: Saturday, June 20th 24:00 CEST

What will you experience during the work?
Users will experience a 30-40 second interruption to Fuze services during this 2-hour window. In addition, users may experience brief interruptions of service (up to 30 seconds each time) throughout this 2-hour window while the new configuration is being applied.

What do you need to do?
If you experience any issues with Fuze services during this time we recommend waiting up to 30 seconds and trying again.

What happens if it doesn't go as planned?
Maintenance will be reverted.

Who should you contact with questions?
Please reach out to us; we would be happy to talk to you!

U.S. Toll Free +1 866 379 9442
United States +1 617.603.2299
Australia +61 2 8607 8029
France +33 97 518 6686
Germany +49 32 22 109 6038
Greece +30 211 198 3039
Ireland +353 76 888 7202
Israel +972 3 763 0658
Italy +39 02 94 75 2581
Japan +81 34 589 4674
Netherlands +31 20 241 0144
United Kingdom +44 330 808 0131

or visit our support page at fuzecommunity.force.com/support.
Posted Jun 16, 2020 - 18:58 EDT
This scheduled maintenance affected: Contact Center Services - Europe (Frankfurt, DE), Voice Services - Europe (Frankfurt, DE), Fuze Meetings - Global (Frankfurt, DE), and Messaging Services - Europe (Frankfurt, DE).