We have worked with the carrier to resolve the issue, and expect that all services are functioning normally. A postmortem will be posted shortly, and you will be notified.
Again, we apologize for any inconvenience caused and thank you for your patience while we worked to resolve this issue.
Posted Feb 21, 2018 - 12:10 EST
Monitoring
Our carrier has resolved the issue, and expect that all services are functioning normally. We will monitor this event for the next 30 minutes before setting the status to "resolved." If you continue to experience issues, please contact support via the Community, or by emailing support@fuze.com. To ensure the quickest feedback, please make reference to incident CR-2776.
We apologize for any inconvenience caused and thank you for your patience while we worked to resolve this issue.
Posted Feb 21, 2018 - 11:26 EST
Update
Our carrier is still working on resolving this issue so service can be resumed ASAP. Once the issue has been resolved, you will be alerted immediately.
Posted Feb 21, 2018 - 09:35 EST
Identified
Our carrier has identified an issue which is affecting some of our German DIDs for incoming calls. They are working on it actively to resolve it as quickly as possible. You will receive an update when the issue has been resolved.
We apologize for any inconvenience this may have caused and we appreciate for your patience.
Posted Feb 21, 2018 - 04:13 EST
This incident affected: Voice Services - Europe (Frankfurt, DE).