We have resolved the issue, and expect that all services are functioning normally. We thank you for your patience while we worked to resolve this issue.
Posted Jun 22, 2017 - 20:52 EDT
Monitoring
We have resolved the issue, and expect that all services are functioning normally. We will monitor this event for the next 30 minutes before setting the status to "resolved." If you continue to experience issues, please contact support via the Community, or by emailing support@fuze.com. To ensure the quickest feedback, please make reference to incident 430.
We apologize for any inconvenience caused and thank you for your patience while we worked to resolve this issue.
Posted Jun 22, 2017 - 20:07 EDT
Identified
We have identified the issue and we are actively working to resolve it as quickly as we can. We are unable to provide an estimated time to resolution, however we will provide status updates as they become available, and until the issue has been resolved. Again, we apologize for any inconvenience this may cause, and thank you for your continued patience.
Posted Jun 22, 2017 - 19:34 EDT
Investigating
We are detecting an incident that may cause messages and call history to lag for up to a minute before populating in Fuze Desktop/Mobile. Rest assured, we are working diligently to identify the issue and will provide regular updates until the issue has been resolved. We apologize for any inconvenience caused and appreciate your patience.
Posted Jun 22, 2017 - 19:32 EDT
This incident affected: Messaging Services - Europe (London, UK, Frankfurt, DE), Messaging Services - Asia/Pacific (Sydney, AU, Hong Kong, HK, Singapore, SG), and Messaging Services - North America (Boston, MA, San Francisco, CA).